Page 1 NCR RealPOS 70 (7403) POS Workstation Release 1.2 User Guide B005‐0000‐1872 Issue E...
Page 2 The product described in this book is a licensed product of NCR Corporation. NCR is a registered trademark of NCR Corporation. NCR RealPOS is either a registered trademark or a trademark of NCR Corporation in the United States and/or other countries. UniWinDriver, TSHARC and Hampshire are trade names of Hampshire Company, Inc. Copyright 1995 ‐ 2008 Hampshire Company, Inc. ® a trademark of Intel Corporation in the U.S. and other countries. Intel Active Management Technology is It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available. NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current. To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book. Address correspondence to: Manger, Information Products NCR Corporation 2651 Satellite Blvd. Duluth, GA 30096 Or send feedback: http://www.info.ncr.com/eFeedback.cfm Copyright © 2008 By NCR Corporation Duluth, GA U.S.A. All Rights Reserved...
Page 3: Safety Requirements
Preface Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR RealPOS 70 conforms to all applicable legal requirements. To view the compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements (B005‐0000‐1589). The on/off switch is a logic switch only. The AC line voltage primaries are live at all times when the power cord is connected. Therefore, disconnect the AC power cord before opening the unit to install features or service this terminal. ...
Page 4 References • NCR RealPOS 70 Site Preparation Guide (B005‐0000‐1873) • NCR RealPOS 70 Hardware Service Guide (B005‐0000‐1874) • NCR RealPOS 70 Parts Identification Manual (B005‐0000‐1875) • NCR Retail Systems Manager Software Userʹs Guide (B005‐0000‐1518) ...
Page 5: Table Of Contents
GMS Integration Tray Kit (7403‐K300) ............1‐2 Hospitality Integration Tray Kit (7403‐K301) ..........1‐3 Integrated Customer Displays................1‐4 Display Wall Mount (7403‐K321)..............1‐6 Model and Serial Number Labels ................1‐7 Features........................1‐8 Motherboard.....................1‐9 Cabinet......................1‐11 Storage Media....................1‐11 Operating Systems..................1‐11 MSR........................1‐11 Port Security ....................1‐12 I/O Board .......................1‐13 I/O Board Connectors..................1‐13 Powered Serial Port Jumper Settings ............1‐15 Removing the Display Head from the Base............1‐17 Remote Customer Displays.................1‐19 NCR 5975 2x20 VFD Customer Display .............1‐19 Features .......................1‐19 Character Sets.....................1‐20 NCR 5975 Graphical VFD Customer Display..........1‐21 Hardware Features..................1‐21 Character Sets.....................1‐22 Software Features ..................1‐23 5942 12.1‐Inch Color LCD ................1‐24 5942 15‐Inch Color LCD ................1‐25 5964 15‐Inch Touch Screen................1‐26 5965 15‐Inch Touch Screen................1‐27 Features .......................1‐27...
Page 6 Power Supply......................1‐29 AC Input......................1‐29 DC Outputs.....................1‐29 Maximum Rated Output Power ..............1‐29 Printers........................1‐30 NCR 7167 Printer ...................1‐30 NCR 7198 Printer ...................1‐30 NCR 7168 Printer ...................1‐31 Power Management .....................1‐32 G3 Mechanical Off ..................1‐32 G2/S5 Soft Off ....................1‐32 G1 Sleeping .....................1‐32 G0 Working.....................1‐32 ACPI Sleep States (S0 – S5) ................1‐33 Wake on LAN Considerations ..............1‐34 Chapter 2: Installing the Terminal Introduction......................2‐1 Installation Summary.....................2‐2 Installation Restrictions ..................2‐2 Connecting the External Cables ................2‐3 VGA Extension Cable .................2‐3 Accessing the I/O Panel...................2‐4 Accessing the Backplane Connectors ............2‐6 AC Power Cord Connector................2‐7 Cable Routing ......................2‐8 Cable Routing from the I/O Board ..............2‐9...
Page 7 Calibration Procedures ................3‐6 Verifying the Calibration ................3‐10 Optional Settings....................3‐12 Chapter 4: Installing a Secondary (Dual) Display Configuring the Graphics Controller ..............4‐1 Configuring the Graphics Controller ..............4‐2 Single Display Mode Setup ................4‐2 Dual Display Clone Setup (Notebook and Monitor) ........4‐3 Extended Desktop Dual Display Setup (Notebook and Monitor) ....4‐4 Intel Graphics Controller Hot Keys...............4‐5 Chapter 5: Configuring AMT Configuring the 7403 Terminal................5‐1 Logging onto the 7403 Terminal Using AMT.............5‐9 Function Definitions ..................5‐10 Removing the Hard Disks ...................5‐12 Chapter 6: Installing Optional Remote Peripherals Introduction......................6‐1 Cable Routing ....................6‐1 Installing a Transaction Printer ................6‐1 USB Installation....................6‐2 RS‐232 Installation w/Power from Powered USB ........6‐3 Installing a Remote Customer Display..............6‐4 NCR 5964 15‐inch Touch LCD Cable Connections ........6‐6 NCR 5942 12.1‐Inch LCD Monitor Cable Connections.......6‐9 NCR 5942 15‐Inch LCD Monitor Cable Connections........6‐12 NCR 5965 15‐Inch Touch LCD Cable Connections ........6‐14...
Page 8 Installing an NCR 5975 Remote Customer Display ........6‐17 Installing a Cash Drawer..................6‐21 Installing a Second Cash Drawer..............6‐22 Chapter 7: Installing a RAID System The Intel Matrix Storage Manager (RAID) ............7‐1 Installing a RAID System................7‐1 Replacing a Failed RAID 1 (Mirrored) HDD ..........7‐8 RAID Option ROM ..................7‐9 Chapter 8: 2x20 Customer Display Interface Introduction......................8‐1 General Specifications....................8‐1 Serial Communication Interface................8‐1 Command Codes ....................8‐2 User Defined Character Definition (08h, CODE, Byte1…Byte5)....8‐2 Character Table Select (09h, TABLE CODE) ..........8‐3 Clear Display (12h) ..................8‐3 Luminance Control (11h, LUMINANCE) ............8‐3 Cursor Position (10h, POSITION) ..............8‐3 Reset (13h)......................8‐4 Character Tables and Codes................8‐4 CP437......................8‐5 CP858......................8‐6 CP866......................8‐7 CP932......................8‐8 Chapter 9: Cash Drawer Interface Chapter 10: Wedge to USB MSR Software Migration Overview .......................10‐1 Software Requirements..................10‐2 Potential Operational Differences ..............10‐4 Deployment Considerations ................10‐4...
Page 9 Scenario 1: Track 1 Contains Errors, Track 2 is Good .......10‐6 Scenario 2: No Track 1 Data, Track 2 Contains Errors ......10‐7 Chapter 11: Diagnostic LEDs Power‐On Self‐Test (POST) Errors..............11‐1 Beep Codes......................11‐3 Boot Block Beep Codes ................11‐3 POST BIOS Beep Codes ................11‐3 Chapter 12: Maintenance Cabinet and Touch Screen Cleaning Procedures ..........12‐1 Cleaners/Solvents to Use................12‐1 Cleaners/Solvents to NOT Use..............12‐2 Cooling Vent Cleaning ..................12‐3 MSR Cleaning Procedures...................12‐4 Chapter 13: Operating System Recovery Introduction......................13‐1 Prerequisites ....................13‐1 OS Recovery Procedures ..................13‐1 Chapter 14: BIOS Updating Procedures Introduction......................14‐1 Prerequisites ....................14‐1 Creating the Bootable Media ................14‐2 Creating a Bootable CD.................14‐2 Creating a Bootable USB Memory Drive ............14‐2 SPI/BIOS Updating Procedures ................14‐3 Manually Updating the MAC Address.............14‐8 Chapter 15: BIOS Settings Entering Setup ......................15‐1 How to Select Menu Options................15‐1 Restoring Factory Settings...................15‐1 BIOS Default Values.....................15‐2...
Page 10: Revision Record
viii PCI/PnP Menu ....................15‐5 Boot Menu.......................15‐6 Security Menu ....................15‐7 Chipset Menu ....................15‐7 Chapter 16: Converting the MSR to MagTek Emulation Mode Introduction......................16‐1 MagTek Configuration..................16‐1 Reverting to Standard MSR................16‐2 Firmware Updating Procedures.................16‐3 Firmware Update to MagTek Emulation ...........16‐3 Reverting to USB HID MSR Mode ..............16‐5 Appendix A: Memory Map DOS Considerations ..................A‐1 Appendix B: IRQ Settings Interrupts ......................B‐1 Default Settings................... B‐1 Appendix C: Audio Channel Programming Revision Record Issue Date Remarks A Nov 2008 First issue B Apr 2009 Added Diagnostic LEDs chapter C July 2009 ...
Page 11: Introduction
Overview Chapter 1: Introduction The NCR RealPOS 70 (also referred to as NCR 7403) is a scalable, retail‐hardened Integrated Point‐of‐Sale. The NCR RealPOS 70 continues to offer an intuitive capacitive touch screen interface plus a variety of retail consumer interfaces. The product is designed for extended life cycles, stability and superior availability. The terminal has been enhanced to offer even better serviceability and scalability than previous generations. Engineered to thrive in the most demanding environments, the NCR RealPOS 70 offers retailers in Hospitality, Convenience Stores, and General Merchandise a POS platform that offers exceptional value for their POS investment. Model Numbers Major Model Description 7403‐1000 Intel Celeron processor, 1GB DDR2, No Hard Disk 7403‐1001 Intel Celeron processor, 512MB DDR2, Hard Disk 7403‐1200 Intel Dual Core T1600 processor, 1GB DDR2, No Hard Disk 7403‐1300 Intel Core2 Duo T7500 processor, 2GB DDR2, No Hard Disk 7403‐F011 LCD Touch Display, 15”, Capacitive (Used with 7403 Base only) 7403‐F015 LCD Touch Display, 15”, Capacitive (7403 Base or remote mount) 7403‐F017 LCD Touch Display, 17”, Capacitive (7403 Base or remote mount) 7403‐F025 LCD Touch Display, 15”, Resistive (7403 Base or remote mount) Terminal Dimensions and Weights See the NCR RealPOS 70...
Page 12: Optional Configurations
Chapter 1: Overview Optional Configurations There are field upgradeable kits for the NCR RealPOS 70 that provide for many configuration variations. This section illustrates each of these and lists the associated kits. GMS Integration Tray Kit (7403-K300) This kit provides the necessary components for integrating a printer and keyboard with the NCR RealPOS 70 terminal for a General Merchandise environment. It can be mounted on a flat surface or on a cash drawer. 26323 ...
Page 13: Hospitality Integration Tray Kit (7403-K301)
Chapter 1: Overview Hospitality Integration Tray Kit (7403-K301) This kit provides the necessary components for integrating a printer with the NCR RealPOS 70 terminal for a Hospitality environment. It can be mounted on a flat surface or on a cash drawer. 26737 ...
Page 14 Chapter 1: Overview Integrated Customer Disp There are various kits that are used for integrating VFD and LCD customer displays on the back of the NCR RealPOS 70 terminal. • 7403‐K451: Integrated 2x20 Customer Display • 7403‐K452: Rear Consumer Display Pole Mount (for 5975 Display) • 7403‐K453: Rear Consumer LCD Hinge Assembly – Small (Small displays) • 7403‐K454: Rear Consumer LCD Hinge Assembly – Large (Large displays) 7403-K454 5975 VFD 7403-K452 12.1" Display - 5942 LCD - 5964 Touch LCD 15" - 5942 LCD - 5964 Touch LCD 5982 LCD - 5965 Touch LCD (6 1/2")
Page 15 Chapter 1: Overview There are four post options for the 5975 display, available in 4 inch increments 26336a ...
Page 16: Display Wall Mount (7403-K321)
Chapter 1: Overview Display Wall Mount (7403-K321) This kit is used in to install a 7403 Display Head remotely on a vertical surface. 26407 ...
Page 17: Model And Serial Number Labels
Chapter 1: Overview Model and Serial Number Labels The serial number and model number labels located on the back of the Display Head, on the top back edge of the Display Head, and on the bottom of the Base. If the terminal was shipped with an Operating System pre‐installed then there is also a Certificate of Authenticity label on the bottom of the Base. NCR Corporation Duluth, GA 30096 Made in Singapore Class 7403 This device complies with Part 15 of the FCC rules. 497-XXXXXXX Operation is subject to the following two conditions:...
Page 18: Features
Chapter 1: Overview Features • Serial ATA (SATA) Hard Drive Interface • High‐speed Gigabit Ethernet • Intel AMT 4.0 Remote Management • Proven Capacitive Touch Technology • High Brightness 15/17” LCD • Stereo Speakers • Motion Detection Sensor • 0 – 90 Degree Display Tilt • 2x20 VFD Customer Display • Dual Cash Drawer Support – Single Connector for Backwards Compatibility – Connected through a cash drawer Kickout connector on the I/O Board or through the cash drawer Kickout connector on the transaction printer. – The terminal can be configured with 0, 1, or 2 cash drawers. The first drawer is attached to the terminal through a cable with an RJ‐45 connector. A second drawer can be connected using a ‘Y’ cable. Note: A single Open/Close status signal is shared with both drawers. Therefore, it is not possible to determine which cash drawer is open. • Four Powered Serial Ports (I/O Board) • Powered Serial Port to Support an Integrated Customer Display (Backplane Board) ...
Page 19: Motherboard
Eliminates Most Internal Cables – Simplifies Upgrades – Faster On‐Site Service – Efficient Depot and Self‐Service Options • Removable Display Head • Power Supply – 265W Output Power – Custom ATX12V Power Supply – 80+ Certified – Modular and Serviceable w/o Disconnection of any Cables – Supports NCR Printers Running in 75W Mode Motherboard • Mobile Intel® GM 45 Express Chipset • Intel® Processors – Intel® Core2 Duo T7500 – Intel® Dual Core T1600 – Intel® Celeron® 575 • Two SODIMM Sockets Supporting 667 – 800 MHz DDR2 Memory Modules – 512MB – 4GB – Dual Channel Support • Intel Cantiga‐GM Chipset ...
Page 20 1-10 Chapter 1: Overview • Video – Intel integrated graphics subsystem (Gen 5.0 Core, 457MHz) with dual display support – LVDS LCD supporting dual channel 24 bit panels including DDC signals and backlight control – VGA (analog) including DDC • Audio – Intel High Definition Audio and HD Codec driving/receiving these interfaces from the backplane (Jack detect support on all ports) – Speaker out L/R with 3W/channel amplifier on motherboard. – Headphone out (port can be re‐tasked using HD audio) – MIC in (port can be re‐tasked using HD audio) – Additional audio out port (for future use) • LPC Bus – LPC driven onto backplane to interface SuperIO or other LPC devices elsewhere in the system • USB – Support for High Speed USB devices, support for USB port disable – All 12 USB ports are driven into the backplane – A single over‐current signal is received from the backplane. • PCI Express – The motherboard drives two PCI Express x1 interfaces into the backplane •...
Page 21: Cabinet
Chapter 1: Overview 1-11 Cabinet • Tool‐Free Front Accessible Components – Motherboard on a Removable Sled – One or Two SATA Hard Drives – DVD ROM Drive – Power Button • Nine Visible LEDs – Lighted Logo to Indicate Power On / Suspend Mode – LAN Link Activity – Hard Drive Activity – Six Diagnostic LEDs Storage Media • Hard Drive Options – Single 3.5” Hard Drive – Dual 2.5” Hard Drives (On‐board RAID) • Slim‐line DVD‐ROM Drive • Solid State Drive – SATA interface Operating Systems • Windows XP Professional ...
Page 22: Port Security
1-12 Chapter 1: Overview Port Security The NCR RealPOS 70 provides communication port security by protecting all connections via a key lock or a cover requiring tools to open. This keeps the terminal safe from users that might try to remove data or inject a virus via a USB port or other connection. Some customers may prefer to keep a key attached to the terminal for service purposes. The NCR RealPOS 70 provides a means to hide the key inside the terminal display head. To access this you must remove the Top Access Cover on the back of the display (2 captive screws). Insert the key into the molded key slot. Be sure the key is secure before closing the rear access door. Top Access Cover 7403 15" Models 7403 17" Models 28005 ...
Page 23: I/O Board
Chapter 1: Overview 1-13 I/O Board The I/O Board is used to provide external connections for the motherboard. It slides into position in the terminal below the motherboard. Line Out Cash Drawer RS232/C RS232/D RS232/A RS232/B 26297b I/O Board Connectors • Ethernet – One 10/100/1000 MDI port • USB – Four High Speed Ports. Each port is capable of supplying 5 V at 0.5 A max. Self‐healing polyfuses are used to provide current protection. – Two 12 V High Speed USB+Power ports. Each port is capable of supplying 12 V at 2.0 A max. Connected peripherals must not exceed this rating. Self‐healing polyfuses are used to provide current protection. – One 24 V High Speed USB+Power ports. The port is capable of supplying 24 V at 0.5 A continuous and 3.0 A peak. A socketed fuse is used to provide current protection. • Audio –...
Page 24 1-14 Chapter 1: Overview • Serial Ports (4) – RS‐232 ports with selectable power (+5 V, +12 V, or RI) on pin 9. (One RS‐232 port is connected to the backplane and is available on the Backplane Board.) Note: By default, Windows assigns COM 1‐4 to the COM ports on the front of the terminal (labeled COM A‐D). Additionally, there is a COM port on the back of the terminal, which is dedicated to integrated customer displays. Windows assigns COM6 to this port. Finally, there is an internal COM5, which is used by the Advanced Management Technology feature. • Cash drawer Kickout port – Support for two cash drawers on a single port ...
Page 25: Powered Serial Port Jumper Settings
Chapter 1: Overview 1-15 Powered Serial Port Jumper Settings The four serial ports have jumper options for either Ring Indicator (RI), fused +12 V, or fused +5 V on pin 9. When set to powered each port is capable of supporting up to 1.5 A (Max.) and is protected with self‐healing poly‐fuse. The default setting for all four ports is Ring Indicator. 300-15 COM Port Self-Healing Poly-Fuses 300-15 300-15 300-15 F4, 3 A, 125 V (Printer & Cash Drawer +24V) Littelfuse P/N 0454003 26226 Note: The +24 V printer and cash drawer circuits are protected by a replaceable fuse. ...
Page 26 1-16 Chapter 1: Overview Additional peripheral connectors are located under the Customer Display. Operator Display Cust. Display Power/Audio (+12 V) RS-232 (F) 26130 ...
Page 27: Removing The Display Head From The Base
Chapter 1: Overview 1-17 Removing the Display Head from the Base 1. Disconnect the Display Cable 2. Remove the cable from the Cable Guides. 3. Loosen the Display thumbscrews (2). Display Thumbscrews Display Cable 26150 ...
Page 28 1-18 Chapter 1: Overview 4. Depress the Display Release Latches (2) as you grasp the edges of the display and slide the Display Head toward the rear of the terminal to disengage it from the chassis. Display Latches 26151 ...
Page 29: Remote Customer Displays
Chapter 1: Overview 1-19 Remote Customer Displays NCR 5975 2x20 VFD Customer Display 22933 The NCR 5975 Customer Display is designed to be an optional display device for the NCR retail terminals. It can also serve as a display for any industry‐standard PC. It is a Vacuum Fluorescent Display (VFD). • 5975‐1000 2x20 VFD (G11) • 5975‐1001 2X20 VFD (CG1) There are four post options, available in 4 inch increments. Features • Display • 2X20 Character Vacuum Fluorescent Display (VFD) • 7X9 pixel characters • Character height • Minimum ‐ 9mm • Maximum ‐ 11mm ...
Page 30: Character Sets
• 1m and 4m Lengths • Power Supply • Universal Power Supply (12V, 12W output) • 8 pin Molex Connector • EIA‐232 or USB 2.0 I/F support • The components for both interfaces are populated on a single printed circuit board. Both interfaces are active, though only one interface can be physically connected at a time. The display communicates via the interface connected to it. • Mounting Options • Table Mount, 4‐in. Post • Table Mount, 8‐in. Post • Table Mount, 12‐in. Post • Table Mount, 16‐in. Post • Integrated Mount for NCR 7456, 7459, 7458 Character Sets • Support for 19 character sets • 3 Character sets in base unit • Code Page 858 (International) • Katakana • Code Page 866 (Cyrillic) • 32 KB Flash Memory for support of up to 16 additional character sets ...
Page 31: Ncr 5975 Graphical Vfd Customer Display
Chapter 1: Overview 1-21 NCR 5975 Graphical VFD Customer Display 22933 The NCR 5975 Customer Display is designed to be an optional display device for the NCR retail terminals. It can also serve as a display for any industry‐standard PC. It is a Vacuum Fluorescent Display (VFD). • 5975‐2010 Graphical VFD (G11) • 5975‐2011 Graphical VFD (CG1) Hardware Features • Display • 256x64 Graphic Vacuum Fluorescent Display (VFD) • PCB • Microcontroller • EIA 232 Interface support • USB 1.1 Interface support • USB 2.0 Interface support • Cabinet • UV Stable Material • Available in NCR Light Gray (G‐11) and NCR Charcoal Gray (CG1) ...
Page 32: Character Sets
• Power Supply • Universal Power Supply (12V, 12W output) • 8 pin Molex Connector • EIA‐232 or USB 1.1/2.0 I/F support • The components for both interfaces are populated on a single printed circuit board. Both interfaces are active, though only one interface can be physically connected at a time. The display communicates via the interface connected to it. • Mounting Options • Table Mount, 4‐in. Post • Table Mount, 8‐in. Post • Table Mount, 12‐in. Post • Table Mount, 16‐in. Post • Integrated Mount for NCR 7456, 7467, 7458 Character Sets • Support for 21 character sets • 5 Character sets in base unit • Code Page 858 (International) • Katakana • Code Page 866 (Cyrillic) • 32 KB Flash Memory for support of up to 16 additional character sets • Weights and Measures support ...
Page 33: Software Features
Chapter 1: Overview 1-23 Software Features • Bi‐directional parallel interface • Five default character sets: • 16 x 16 or 24 x 24 dots full size JIS 1 and 2 Kanji characters • 8 x 16 or 12 x 24 dots half size ANK characters • 5 x 7 dots Katakana characters (Fixed: not downloadable) • Four downloadable character sets: • Japanese • Traditional Chinese • Simplified Chinese • Korean‐1 (Wansung) • End User Defined Characters (EUDC) • 5 x 7 dot characters • 8 x 16 or 16x16 or 12 x 24 or 24 x 24 dot characters • Diagnostics • Micro‐controller test • External memory test • Display test ...
Page 34: 5942 12.1-Inch Color Lcd
1-24 Chapter 1: Overview 5942 12.1-Inch Color LCD 19809 The 5942 12.1‐Inch LCD is designed for customers who desire a color display and prefer the small footprint and ergonomic packaging of LCD technology versus traditional CRT’s. Depending on the customer’s requirements, this LCD display can be used either as an operator display or a customer information display (CID). The 5942 Display features a 12.1‐Inch Active Matrix Color LCD with support for SVGA and XGA resolution. ...
Page 35: 5942 15-Inch Color Lcd
Chapter 1: Overview 1-25 5942 15-Inch Color LCD 21492 The 5942 15‐Inch LCD features a high brightness dual‐backlight active matrix LCD with analog interface which plugs directly into the standard VGA (CRT) port on the RealPOS 80 terminal. It includes a 1.5 meter VGA cable and built‐in power supply with standard IEC AC power connector. The mount and power cable must be ordered separately. ...
Page 36: 5964 15-Inch Touch Screen
1-26 Chapter 1: Overview 5964 15-Inch Touch Screen 22041 The NCR 5964‐7xxx is a 15‐inch XGA (1024x768) Liquid Crystal Display with either a resistive or capacitive Touch Screen for operator input. Features • 15’ LCD XGA (1024x768) native resolution, 350 nit typical brightness (also supports VGA, SVGA, SXGA) • Dual Bulb, adjustable brightness • Capacitive or 5‐wire resistive touch options, USB interface. • Video ‐ VGA, standard 15 pin female. • Integrated stereo speakers‐volume controlled via the OSD. • One standard USB port in addition to the powered USB port. • Optional MSR‐ field installable, USB interface. • ACPI and VESA DPM compliance • Choice of integrated or remote mounts ...
Page 37: 5965 15-Inch Touch Screen
Chapter 1: Overview 1-27 5965 15-Inch Touch Screen 25819 The NCR 5965 is a 15‐inch TFT Liquid Crystal Display with a capacitive Touch Screen. The display accepts industry‐standard RGB video images from a PC motherboard and dynamically resizes VGA (640 × 480), SVGA (800 × 600), XGA (1024 × 768) & SXGA (1280 x 1024) @ 60Hz images to fill the entire viewable area. Features • Display size ‐ 15” (diagonal) • LCD Technology ‐ TFT • Native Format ‐ XGA (1024 × 768) resolution • Pixel Configuration ‐ RGB vertical stripe • Supported Colors ‐ 16.2 Million (6 bits + FRC) • Display text modes supported ‐ SVGA (800 × 600 pixel), XGA (1024 × 768 pixel), VGA (640 × 480 pixel) & SXGA (1280 x 1024) images to full screen size. • Moisture & dust sealed display (between touchscreen & display) – NEMA 12/IP54 • OSD controls to allow display adjustments • Auto selection DC voltage input to allow connection of 12V or 24v option. • VGA Interface • DVI Interface • Three standard USB‐A ports (downstream) ...
Page 38 1-28 Chapter 1: Overview • Magnetic Stripe Reader‐ field installable, USB interface • Energy Star and ACPI and VESA DPM compliance • Integrated and remote mount options • Integrated Stereo Speakers ...
Page 39: Power Supply
Chapter 1: Overview 1-29 Power Supply The power supply provides power to the 7403 Terminal, as well as various retail peripherals through the powered connectors. The power supply is controlled by a logical on/off switch, which permits it to be disabled through software. Other features include: • Auto sensing for 115 VAC/230 VAC operation • Cooling fan Functionally, the terminal’s ON/OFF switch controls the power supply control logic to activate the power supply. This switch does not control actual AC mains voltage applied to the power supply. AC Input The power supply operates with the following voltage ranges. Range Nominal Minimum Maximum Input Current Vrms Vrms Vrms Max. Arms Low (115) 100‐127 90 136 5.0 A High (230) 200‐240 180 265 3.0 A ...
Page 40: Printers
1-30 Chapter 1: Overview Printers NCR 7167 Printer The NCR 7167 Printer is a fast, quiet, relatively small and very reliable multi‐function printer. It prints receipts, validates and prints checks, and prints on a variety of single or multiple part forms. There is not journal as it is kept electronically by the host terminal. The printer can connect through a USB port or a serial port. It can receive power from a power supply or through a USB+ power cable. 19711 NCR 7198 Printer The 7198 printer is a fast, quiet, relatively small and very reliable printer with front and back printing on the receipt paper capability. The printer can connect through a USB port or a serial port. It can receive power from a power supply or through a USB+ power cable. 23833 ...
Page 41: Ncr 7168 Printer
Chapter 1: Overview 1-31 NCR 7168 Printer 23446 The 7168 printer is a fast, quiet, relatively small and very reliable multiple‐function printer with front and back printing on the receipt paper capability. It prints receipts, validates and prints checks, and prints on a variety of single‐ or multiple‐part forms. There is no journal as it is kept electronically by the host computer. The industry‐standard RS‐232C communication interface allows the 7168 to be connected to any host computer that uses RS‐232C or USB communication interface. The receipt station uses thermal printing technology. Therefore, there is no ribbon cassette to change and paper loading is extremely simple. Printing on single‐ or multiple‐part forms, validating checks, and printing checks is also easy in the accommodating slip station. Another feature is the Magnetic Ink Character Recognition (MICR) check reader with parsing, which reads account numbers on checks for easy verification. An extended slip table is available for handling large forms and is standard with the MICR option. ...
Page 42: Power Management
1-32 Chapter 1: Overview Power Management The BIOS supports the supports the Advanced Configuration and Power Management Interface (ACPI) 3.0b specification. A key feature of ACPI is that the operating system, not the BIOS, configures and implements power management. The 7403 terminal supports the Global system power states defined by ACPI: G3 Mechanical Off A computer state that is entered and left by a mechanical means Example: Turning off the system’s power through the movement of a large red switch. Various government agencies and countries require this operating mode. It is implied by the entry of this off state through a mechanical means that no electrical current is running through the circuitry and that it can be worked on without damaging the hardware or endangering service personnel. The OS must be restarted to return to the Working state. No hardware context is retained. Except for the real‐time clock, power consumption is zero. G2/S5 Soft Off A computer state where the computer consumes a minimal amount of power. No user mode or system mode code is run. This state requires a large latency in order to return to the Working state. The system’s context will not be preserved by the hardware. The system must be restarted to return to the Working state. It is not safe to disassemble the machine in this state. G1 Sleeping A computer state where the computer consumes a small amount of power, user mode threads are not being executed, and the system appears to be off (from an end user’s perspective, the display is off, and so on). Latency for returning to the Working state varies on the wake environment selected prior to entry of this state (for example, whether the system should answer phone calls). Work can be resumed without rebooting the OS because large elements of system context are saved by the hardware and the rest by system software. It is not safe to disassemble the machine in this state. G0 Working A computer state where the system dispatches user mode (application) threads and ...
Page 43: Acpi Sleep States (S0 - S5)
ACPI Sleep States (S0 – S5) Under the G1 sleeping state ACPI defines levels of system sleep state support. The 7403 supports the following sleeping states: • S0: Normal Powered‐On state • S1 (Standby): The S1 sleeping state is a low wake latency sleeping state. In this state, no system context is lost (CPU or chip set) and hardware maintains all system contexts. Note: The 7403 does not support S1 state. Turning off the backlight and hard drives provides the equivalent power savings (due to Intel’s processor C‐states feature) at nearly zero latency. • S3 (Suspend to Ram): The S3 sleeping state is a low wake latency sleeping state. This state is similar to the S1 sleeping state except that the CPU and system cache context is lost (the OS is responsible for maintaining the caches and CPU context). Control starts from the processor’s reset vector after the wake event. In NCR systems, during S3, power is only provided to the on‐board USB ports. Note: When the terminal resumes from an S3 state, all the USB devices re‐ enumerate. This causes speaker tones as if they were disconnected and then reconnected. This does not present a problem and the USB devices will continue to operate correctly. Requirements for S3 support: – O/S must be built on a system with S3 enabled in the BIOS – Some peripherals may not be S3 capable, which can prevent the system from entering S3 state. – Currently, it is not recommended to use S3 on systems that are configured with a Celeron 575 CPU if Intel ®...
Page 44: Wake On Lan Considerations
LAN (magic packet) RTC Alarm Serial Port (RI) * Power consumption based on the following configuration with no peripherals (Celeron 575 , one 512MB DIMM, one HDD) Wake on LAN Considerations • The NCR Gold Drives are set up for Wake on LAN from Magic Packet (i.e. specific MAC address) and from Directed Packet. No driver configuration is required. • The default is to only wake from standby. To be able to wake from Power Off change the BIOS setting Chipset → South Bridge Configuration → Gbe Wake Up from S5 to Enabled. • On many networks, waking on a Directed Packet wakes up the terminal immediately, or ...
Page 45: Chapter 2: Installing The Terminal
Installing the Terminal Chapter 2: Introduction The 7403 is fully assembled at the factory. This chapter discusses how to install a standalone terminal. For information about installing optional external peripheral devices see the Installing Optional Remote Peripherals chapter. There are also several feature kit options that can be integrated in the terminal. For installation information about these please see the Kit Instructions for each. They can be downloaded from the Retail IP Web Sites: • Internet: http://www.info.ncr.com • NCR Intranet: http://inforetail.ncr.com To locate the installation guides on these sites: 1. Select General Search. 2. Select the Kit Instructions icon. 3. In the Kit Title field, enter the Kit Title. Example: MSR or In the Kit Number field, enter the Kit Number. Example: 7403‐K454 4. Select Search The file can be viewed online by left‐mouse clicking on the pub title, or if you prefer to download the entire file you can right‐mouse click on the title then select the Save Target as... option. If you aren’t sure of the title of number you can display all kits associated with a terminal product class by: 1. In the Class drop‐down list, select the Class of the terminal. Example: 7403 2. Select Search. ...
Page 46: Installation Summary
Chapter 2: Installing the Terminal Installation Summary • Remove the terminal from the shipping packaging and verify the hardware configuration. • Connect the peripheral and communication cables. • Attach the Power Cord to the system and to an AC power source. • After power is applied to the terminal the Power‐up self‐tests run to verify basic functionality. • ROM‐based setup should be used to configure network options. Full configuration depends upon the system server and the management web site. Installation Restrictions • Before installing the terminal, read and follow the guidelines in the NCR RealPOS 70 Site Preparation Guide (B005‐0000‐1873) and the NCR Workstation and Peripheral AC Wiring Guide (BST0‐2115‐53). • Install the terminal near an electrical outlet that is easily accessible. Use the power cord as a power‐disconnect device. • Do not permit any object to rest on the power cord. Do not locate the terminal where the power cord can be walked on. • Use a grounding strap or touch a grounded metal object to discharge any static electricity from your body before servicing the terminal. • If the power cord is replaced, it must be replaced with the same type of cord. • Do not route the power cord through openings with sharp edges. Warning: This unit contains hazardous voltages and should only be serviced by ...
Page 47: Connecting The External Cables
Chapter 2: Installing the Terminal Connecting the External Cables Most external cables connect to the I/O Panel and route under the terminal, which is located behind the Front Base Cover. Others connect to the Backplane Board and are routed out the Base Rear Cover. This section shows how to gain access to the connectors and how to secure the cables. I/O Board Cable Routing Backplane Cable Routing 26222a VGA Extension Cable The VGA Extension Cable (1432‐C327‐0006) can be used to extend the VGA port from the Backplane Board to outside the cabinet (or to the area of the I/O Board connectors in the front of the terminal). This is makes it convenient for users who move external displays from system to system without having to remove any cabinet parts. VGA Extension Cable 26222b ...
Page 48: Accessing The I/O Panel
Chapter 2: Installing the Terminal Accessing the I/O Panel 1. Tilt the Display Module. 26031a 2. Remove the Front Base Cover. a. Insert the Security Key and turn it 90 degrees clockwise. Security Key Front Base Cover 26124a ...
Page 49 Chapter 2: Installing the Terminal b. Pivot the top of the Front Base Cover toward the front of the unit and remove it from the terminal. 26032b Line Out Cash Drawer RS232/C RS232/D RS232/A RS232/B ...
Page 50: Accessing The Backplane Connectors
Chapter 2: Installing the Terminal Accessing the Backplane Connectors 1. Remove the screws (2) from the rear of the unit. 2. Loosen the Captive Screws (2) and remove the Remote Display Base. Captive Screws Remote Display Base +12 V/Audio RS-232 (F) 26926a ...
Page 51: Ac Power Cord Connector
Chapter 2: Installing the Terminal AC Power Cord Connector 1. Connect the Power Cord to the system and to an AC power source. 2. Secure the cable in the Cable Clamp. 26135b ...
Page 52: Cable Routing
Chapter 2: Installing the Terminal Cable Routing The cables from the I/O Board are routed under the base and out the bottom of the unit. Cables from the Backplane Board are routed out an opening in the Cover and down the back of the terminal. Backplane Cable Routing I/O Board Cable Routing 26222 ...
Page 53: Cable Routing From The I/O Board
Chapter 2: Installing the Terminal Cable Routing from the I/O Board There are two ways to secure the cables from the I/O Board. • With DVD‐ROM Drive • Without DVD‐ROM Drive Terminal Configured with a DVD-ROM Drive If configured with a DVD the cables are routed in the two channels in the bottom of the Base. Route the cables in the channels and under the closed pivoting latches. Secure the cables to the anchor points using Tie Wraps as necessary. Cable Guide Cable Tie Wrap Anchor Points 26122 ...
Page 54: Terminal Without A Dvd-Rom Drive
2-10 Chapter 2: Installing the Terminal Terminal without a DVD-ROM Drive If there is no DVD present then there is a Cable Clamp on the front of the Base chassis that is used to secure the cables. 1. Loosen the Cable Clamp Thumbscrew 2. Pivot the clamp away from the terminal. Cable Clamp Thumbscrew 26236b ...
Page 55 Chapter 2: Installing the Terminal 2-11 3. Route the cable between the clamp and base. 26135b 4. Route the cables in the two channels in the bottom of the Base (as shown on the previous page) and secure them with Tie Wraps as necessary. 5. Secure the Cable Clamp Thumbscrew. ...
Page 56: Cable Routing From The Backplane Board
2-12 Chapter 2: Installing the Terminal Cable Routing from the Backplane Board 1. Remove the Remote Display Base 2. Connect the cable(s) to the Backplane Board. 3. Route the cable(s) through the opening in the rear of the cabinet and down the back of the terminal to the peripheral device. Remote Display Base 26223a ...
Page 57: Optional Vga Extension Cable Routing From The Backplane Board.2-13
Chapter 2: Installing the Terminal 2-13 Optional VGA Extension Cable Routing from the Backplane Board There is an optional short VGA Extension Cable that can be used to provide a VGA connection from the front of the terminal. 1. Remove the Remote Display Base. 2. Remove the Base Rear Cover. Base Rear Cover 26162 ...
Page 58 2-14 Chapter 2: Installing the Terminal 3. Connect the VGA Extension Cable to the Backplane Board. 4. Route the cable down the back and then under the terminal to the front. 5. Locate the end of the cable in the area of the I/O Board connectors. VGA Extension Cable 1432-C327-0006 (497-0461210) 26223b ...
Page 59: Removing The Storage Media
Chapter 2: Installing the Terminal 2-15 Removing the Storage Media Squeeze the latch on the green Storage Media Bracket and pull the assembly out of the chassis, which also disconnects it from the Backplane Board. Storage Media (Hard Disk/Solid State Drive) 26034b There are three Storage Media options available for the 7403. Some devices are a large format (3.5”) and some are a small format (2.5”). • Hard Disk Drive (Large format) • Solid State Drive • Dual Hard Disk Drive (Small format) – used in RAID configuration. The top drive is inverted when installed in the 7403 terminal. Caution: Both disks must be re‐installed in the same slots that they were removed from in order for Intel ME/AMT features to function correctly. Hard Drive (Large Format) Solid State Drive Dual Hard Drive (Small Format) 26169a ...
Page 60: Powering Up The Terminal
2-16 Chapter 2: Installing the Terminal Powering Up the Terminal Terminal On/Off Switch The Terminal On/Off Switch is located on the Front Base Cover. This is a logic switch only and does not remove power to the system. Power Button Override When the Power Button is held for five seconds the system shuts down immediately. This function can be disabled in the BIOS. In the Boot Menu set the Power Button Override option to Disabled. Power Switch 26238 After power is applied to the terminal the Power‐up self‐tests run to verify basic functionality. ROM‐based setup should be used to configure network options. Full configuration depends upon the system server and the management web site. ...
Page 61: Default Boot Order
Chapter 2: Installing the Terminal 2-17 Default Boot Order The factory‐default boot order is LAN, CD‐ROM, HDD. There is no flex disk drive option. The CD / DVD drive tray is front‐accessible. For security purposes, the drive can be removed from the boot order and/or disabled entirely in the BIOS, which can be password protected. An external USB CD‐ROM has been certified for staging and maintenance. Other storage devices such as external USB thumb drives may also be used, but none are currently certified, released or supported. To request certification and support for third‐party devices, submit your request through the Third‐Party Product website (http://www.rsg.ncr.com/tpp/). Keyboard support The RealPOS 70XRT does not support legacy NCR keyboards and DynaKeys that require PS/2 connections. USB keyboards are supported Connecting peripherals All peripheral ports are color‐coded and labeled. All feature self‐healing fuses (except for the 24V USB printer port). If they become shorted functionality is restored when the terminal is rebooted. The 24V USB port has a fuse which can be replaced in the field. RS‐232 ports can be configured for 5V, 12V, or RI operation. Calibrating the Touch Screen Calibrate the touch screen as part of the installation process. See the Touch Screen Calibration chapter. ...
Page 62: Out-Of-Box Failures
2-18 Chapter 2: Installing the Terminal Out-of-Box Failures During installation if there is an Out of Box failure, the defective component will be replaced. The defective part number must be identified by trained service personnel. If required, contact your Equipment Provider, NCR Customer Service or your Service Provider to diagnose the failure to the component level. A replacement component can be acquired by contacting the NCR Customer Satisfaction Hotline between the hours of 8AM and 5PM EST, Monday – Friday: • 1‐800‐528‐8658 (USA) • 770‐623‐7400 (Internationally) or E‐mail: CustomerSat.Retail@NCR.com Please have the following information available: 1. NCR Order Number (Order # on label of box) 2. Product Model Number 3. Unit Serial Number 4. NCR part number of defective/missing/wrong component 5. Number of Units Staged/Installed 6. Organization Code 7. Shipping Address with Contact Name & Phone Number ...
Page 63: Chapter 3: Touch Screen Calibration
• Recalibrate the touch screen anytime the system has been disassembled for servicing. • Download the Calibration software from the NCR website. http://www.ncr.com 1. At this site, select the Support tab. Select Drivers and Patches → Retail Support Files → NCR RealPOS and SelfServ Terminal and Operating Systems → NCR RealPOS 70XRT (7403) → Windows → Windows XP Pro, Windows EP Embedded, and WEPOS 3. Download the Microchip Touch Driver (version 6.33d or later). Installing the Driver Note: If you have a previous version of another touch screen driver loaded on your system you must completely remove it using the Control Panel Add/Remove program before continuing with this installation process. Even though there is a message that it ...
Page 64 Chapter 3: Touch Screen Calibration 5. Use the USB Controller Interface > Next. 6. Setup is ready to install > Next > Finish At the completion of the install program the driver is loaded and functioning. You do not have to restart your system. ...
Page 65: Calibrating The Touch Screen
Chapter 3: Touch Screen Calibration Calibrating the Touch Screen Before performing the calibration procedure please observe the following guidelines for proper/improper methods of touching the screen. • Face the monitor directly. • Perform the calibration in the position (sitting or standing) that you normally expect to use the touch screen. • Touch the calibration target firmly and precisely with your fingertip. During calibration, be careful to keep your fingernails and other fingers away from the touch screen as you touch each target. • The hand and calibration finger should be perpendicular (straight up) from the touch‐screen during touch down and removal of the calibration finger. Keep the other fingers closed and away from the touch‐screen. 27725 • Do NOT touch the display or bezel with your other hand. 27726 ...
Page 66 Chapter 3: Touch Screen Calibration • Do NOT get your body too close to the display. 27728 • Do NOT touch the bezel with your other fingers. 27729 ...
Page 67 Chapter 3: Touch Screen Calibration • Do NOT spread your other fingers near the touch‐screen surface. 27730 • Do NOT have get your hand and other fingers too close to the bezel. 27731 ...
Page 68: Calibration Procedures
Chapter 3: Touch Screen Calibration Calibration Procedures Note: In order to achieve an accurate calibration the touch display must in the normal operating position when AC power is applied to the terminal (45 degrees can be assumed if this not known). If this was NOT done properly then begin with Step 1. Otherwise skip to Step 2. 1. Disconnect the power cord from the power source, if possible. It is best to remove the AC power from the wall outlet to avoid having to move the head. But if that cannot be done, tilt the head up and remove the AC cord from the front of the unit. After removing the power cord, tilt the head back to the normal operating position. Wait at least 10 seconds. Then, while keeping the head in the normal operating position and your hands off of the glass and bezel, plug the cord back in. The head can be touched or moved after AC power has been applied for at least two seconds. 2. Press <CTRL><ESC> to launch the Start menu. 3. Select Run and type C:\program files\tsharc\hwincal.exe and press [Enter]. ...
Page 69 Chapter 3: Touch Screen Calibration 4. Do one of the following: • Using the keyboard TAB until you see a dashed box around the Screen Selection tab. Right arrow to select the Calibration tab. • Tab until you get a dashed line around the Select section and select 9‐Point w/Linearization using the down arrow key. Note: Earlier versions of the Control Panel also show 4‐Point and 5‐Point calibration options. Use the 9‐Point w/Linearization option. • TAB to the Begin Linearization button and press [Enter]. ...
Page 70 Chapter 3: Touch Screen Calibration 5. Touch the center of the target. Pull your finger a few inches away from the screen when you see the Release message. 6. Repeat the process for each target location as they appear. 7. After all targets have been touched a test screen displays. Touch the screen in various locations to verify the calibration results. Select Accept if you are satisfied with the results. If not, select Cancel and repeat the process. Note: Do not touch ESC to exit from this screen. ...
Page 71 Chapter 3: Touch Screen Calibration 8. After touching Accept you are warned to not touch the screen. Caution: Touching the screen during this time can cause the application to hang. This screen automatically closes after the touch controller has completed communicating. When complete, the system returns to the desktop with the TSHARC Control Panel displayed. ...
Page 72: Verifying The Calibration
3-10 Chapter 3: Touch Screen Calibration Verifying the Calibration 1. Select the Tools tab. Select the Drawing Test button. ...
Page 73 Chapter 3: Touch Screen Calibration 3-11 3. Test the calibration on the draw screen. Touch the screen in various spots and trace each of the horizontal and vertical lines, including the border around the screen. In this test, all touches are persistent, including touch downs (green dots) and touch ups (red dots). After tracing the lines, review the drawn lines to make sure they closely follow the underlying pattern. Pay close attention to the edges of the display and the corners since this is where an incorrect calibration is most noticeable. If a line or point appears to be outside the pattern, try pressing the area to see how far the cursor is from the touch point. If the registered touch is greater than 7 mm away from where the touch occurred, repeat the calibration. 4. Select Exit to close this screen and to return to the Microchip TSHARC Control Panel. 5. Select the Calibration tab to repeat the calibration procedure or select Apply and then OK if you are satisfied with the results and want to close the application. Caution: This application must be closed before a display hot swap occurs. If the display is hot swapped while this application is open, the system can hang. ...
Page 74: Optional Settings
3-12 Chapter 3: Touch Screen Calibration Optional Settings After the touch screen is calibrated, adjust the other features to meet your personal preferences. • Double‐Click Option • Right‐Mouse Click • Touch Modes • Touch Sounds • Tack Bar Pull Up • Touch Offset ...
Page 75: Chapter 4: Installing A Secondary (Dual) Display
Installing a Secondary (Dual) Display Chapter 4: The Motherboard uses an integrated video controller; the Mobile Intel 4 Series Express Chipset Family. This controller provides a Notebook port (Primary LCD) and a Monitor port (VGA) on the Backplane connector row. These two ports can provide either a single display mode (Notebook or Monitor) or a dual display mode (Notebook and Monitor). Dual display mode can be a clone (same video data displayed on both displays) or an extended desktop (the desktop spans across both displays). The Notebook display (LCD) is the primary display in most cases. Configuring the Graphics Controller This section talks about how to configure dual displays when using the Graphics Media Accelerator Driver or using the Graphics Options controls directly from the Desktop. The controller is included in the NCR Gold Image. There are three ways to open the Intel® Graphics Media Accelerator Driver window: • Right click the Desktop. Then from the menu select: Graphics Properties. • Click the Intel Graphics Accelerator Driver for Mobile icon in the Task Bar. Then from the menu select: Graphics Properties. • From within the Windows Control Panel, select the Intel(R) GMA Driver icon. Note: The display selections in the Intel Control Panel vary, depending on what displays are connected. The example above shows an integrated LCD primary ...
Page 76: Single Display Mode Setup
Chapter 4: Installing a Secondary (Dual) Display Configuring the Graphics Controller The following display options are available in the Intel Controller: Mode Description Single Display Single display (Notebook or Monitor) ‐ The Monitor selection is only available when a VGA display is attached. Twin Notebook (LCD) and Monitor (VGA) displays with the same video content. Similar to the Intel Dual‐Display Clone mode, except it is driven by a single pipe, which provides the same content, color depth, resolution and refresh rate. Intel Dual Drives the Notebook and Monitor displays with the same video Display Clone content. Extended Drives the Notebook and Monitor displays with the desktop that Desktop spans from one display onto the other. Single Display Mode Setup 1. Select (or ). Notebook Monitor 2.
Page 77: Dual Display Clone Setup (Notebook And Monitor)
Chapter 4: Installing a Secondary (Dual) Display Dual Display Clone Setup (Notebook and Monitor) Note: Twin Operating Mode is set up the same as is Dual Display Clone. Select Intel(R) Dual Display Clone. 2. Select the Primary Device: Notebook or Monitor. 3. Select the Secondary Device: Monitor or Notebook. 4. Select . Apply 5. Select within 15 seconds to accept the new settings. 6. Select to close the driver control window. ...
Page 78: Extended Desktop Dual Display Setup (Notebook And Monitor)
Chapter 4: Installing a Secondary (Dual) Display Extended Desktop Dual Display Setup (Notebook and Monitor) Note: The 7403 display should be the Primary display. To verify this select Start Control Panel Display. Select the Settings tab to display the display IDs. 1. Select Extended Desktop 2. Select the Primary Device (1): Notebook or Monitor. (This display has the Start button and Taskbar) 3. Select the Secondary Device (2): Monitor or Notebook. (This display is the desktop extension) 4. Select . Apply 5. Select within 15 seconds to accept the new settings. 6. Select to close the driver control window. ...
Page 79: Intel Graphics Controller Hot Keys
Chapter 4: Installing a Secondary (Dual) Display Intel Graphics Controller Hot Keys Hot Keys provide the same functionality as the Intel Graphics Control Panel with specific keystrokes on the keyboard. These hotkeys are listed in the Intel Control Panel under the Hot Keys tab. The most useful Hot Keys are: [CTRL][ALT][F3] ‐ Notebook in Single Display mode [CTRL][ALT][F1] ‐ Monitor in Single Display mode Note: The Hot Keys can be used to recover from a blank display in Windows. This is true only if Windows Desktop loads completely; meaning, if Windows is waiting for a login/password entry or if Plug and Play is waiting for operator input, the Hotkeys are not yet active. ...
Page 80 Chapter 4: Installing a Secondary (Dual) Display ...
Page 81: Chapter 5: Configuring Amt
Press DEL to enter setup press [Del] to start the utility. BIOS SETUP UTILITY Main Advanced PCIPnP Boot Security Chipset Exit Use [ENTER], [TAB] System Overview NCR BIOS 6.2.4.0 or [SHIFT-TAB] to select a field. AMIBIOS Use [+] or [-] to Version :08.00.15 configure system Build Date :07/16/08 Time. :0ABOT020...
Page 82 Chapter 5: Configuring AMT Under the Advanced tab, select Intel AMT Configuration and press [Enter]. BIOS SETUP UTILITY Main Advanced PCIPnP Boot Security Chipset Exit Advanced Settings Configure CPU. ► CPU Configuration ► IDE Configuration ► SuperIO Configuration ► System Hardware Health Monitoring ► ACPI Configuration ► AHCI Configuration ► Event Log Configuration ►...
Page 83 ► Intel AMT Support [Disabled] Options Disabled Enabled ← Select Screen ↑↓ Select Item +- Change Field Tab Select Field F1 General Help F10 Save and Exit ESC Exit 5. Press F10 and [Enter] to Save and Exit. 6. During re‐boot watch for the following message: Press <CTRL-P> to enter Intel(R)ME Setup This message occurs immediately after the NCR logo disappears. At that moment press Ctrl-P. ...
Page 84 Exit [ESC]=Exit [↑↓]=Select [ENTER]=Access Intel(R) ME Password ****** [ESC]=Exit [ENTER]=Submit 8. Enter the new password (write it down to remember). The password must contain upper, lower, symbol, & numeric characters. Example: Ncr@2008 You must enter the password twice for verification. 9. Highlight Intel(R) ME Configuration and press [Enter]. Intel (R) Management Engine BIOS Extension v2.1.4.0000 Copyright (C) 2003-06 Intel Corporation. All Rights Reserved. ==============[ MAIN MENU ]=================== Intel(R) ME Configuration ►...
Page 85 Chapter 5: Configuring AMT 10. Enter Y at the warning message to continue. 11. Highlight Intel(R) ME Features Control and press [Enter]. Intel (R) Management Engine BIOS Extension v2.1.4.0000 Copyright (C) 2003-06 Intel Corporation. All Rights Reserved. =======[ INTEL(R) PLATFORM CONFIGURATION ]========== Intel(R) ME State Control Intel(R) ME firmware Local Update Qualifier Intel(R) ME Features Control ►...
Page 86 Chapter 5: Configuring AMT 13. Highlight Intel(R) AMT and press [Enter]. Intel (R) Management Engine BIOS Extension v2.1.4.0000 Copyright (C) 2003-06 Intel Corporation. All Rights Reserved. ==========[ Intel(R) ME FEATURES CONTROL ]=========== Manageability Features Selection Return to Previous Menu [ESC]=Exit [↑↓]=Select [ENTER]=Access [ ] NONE [*] Intel(R) AMT [ ] ASF 14.
Page 87 Chapter 5: Configuring AMT 18. At the Main Menu highlight Intel(R) AMT Configuration and press [Enter]. Intel (R) Management Engine BIOS Extension v2.1.4.0000 Copyright (C) 2003-06 Intel Corporation. All Rights Reserved. ==============[ MAIN MENU ]=================== Intel(R) ME Configuration ► Intel(R) AMT Configuration ► Change Intel(R) ME Password Exit [ESC]=Exit [↑↓]=Select [ENTER]=Access [ESC]=Exit [ENTER]=Submit...
Page 88 Chapter 5: Configuring AMT 21. Verify Provision Model is set to Small Business. Highlight Provision Model and press [Enter]. Intel (R) Management Engine BIOS Extension v2.1.4.0000 Copyright (C) 2003-06 Intel Corporation. All Rights Reserved. ===========[ Intel(R) AMT CONFIGURATION ]=========== Host Name TCP/IP Provision Model Setup and Configuration ►...
Page 89: Logging Onto The 7403 Terminal Using Amt
Chapter 5: Configuring AMT Logging onto the 7403 Terminal Using AMT After configuring the 7403 you should now be able to log into it from a browser on a remote PC. 1. Determine the target 7403’s IP address. Windows: All Programs Accessories Command Start Prompt Enter ipconfig and press [Enter]. The IP address is displayed. Linux: Switch Focus to the Instructions window. Enter ipconfig and press [Enter]. The IP address (Inet adder) is displayed. 2. Open the browser on the PC. 3. Enter the IP address in the Address line. Include the 16992 port. http://<IP Address>:16992 Note: The 16992 port number is fixed and cannot be changed. The AMT logon screen will appear if you are successful. Select the Log On button to log onto the terminal. ...
Page 90: Function Definitions
5-10 Chapter 5: Configuring AMT 5. Enter the UserName and Password and then select OK. UserName: admin Password: <your password> The System Status Screen is displayed. You can now control the AMT functions. Function Definitions System Status Displays the Power state, IP address, GUID, Date, Time Hardware Information System Displays the DMI for Type 0,1, and 2 (BIOS info ‐ Class/model/serial). If NCR tools are used to flash the BIOS the NCR BIOS version and MAC addresses are displayed. ...
Page 91 Chapter 5: Configuring AMT 5-11 Processor Displays the CPU information from DMI. Memory Displays the Memory information from DMI for each Bank when populated, including the memory manufacturer. Disk Displays the Disk information for each populated disk. Note: There is one entry for RAID, and one for each physical disk. Battery Displays the hardcoded form of the DMI, which is required for AMT support Event Log Displays the BIOS POST error log (from power on to OS boot only) with date/time. This can be cleared. Remote Control Used to perform immediate power down, reset, or power cycle off/on. Caution: This function is non‐OS awareness, which can result in OS corruption. Also, the power loss can cause the AMT connection to be broken. Power Policies Used to change the Power Policy remotely. ...
Page 92: Removing The Hard Disks
5-12 Chapter 5: Configuring AMT Network Settings Displays the AMT computer name and DHCP/static IP addresses. Wireless Settings Not Applicable User Accounts Used to create different level users for AMT remote control. Removing the Hard Disks Caution: If the hard disks are removed both disks must be re‐installed in the same slots that they were removed from in order for Intel ME/AMT features to function correctly. ...
Page 93: Chapter 6: Installing Optional Remote Peripherals
Installing Optional Remote Peripherals Chapter 6: Introduction This chapter discusses how to install optional remote peripheral devices. Cable Routing Peripheral cables connect to the I/O Panel behind the Base Front Cover or to the Backplane Board. See the Connecting the External Cables section in the Installing the Terminal chapter for instructions how to access the connectors and how to route the cables. Installing a Transaction Printer Note: This section discusses how to connect a remote printer. The printers can also be integrated with the 7403 terminal using the Integration Trays. See the GMS Integration Tray (7403‐K300) or Hospitality Integration Tray (7403‐K301) Kit Installations for more information. The printers can connect through a USB connector or an RS‐232 connector. It receives power through a Powered USB power cable. ...
Page 94: Usb Installation
Chapter 6: Installing Optional Remote Peripherals USB Installation Connect the Powered USB Printer Interface Cable to the USB Connector and Power Connector on the printer and to the 24 V Powered USB Connector on the terminal. Line Out Cash RS232/ C RS232/ D Drawer RS232/ A RS232/ B 24V USB 497-0441177 - 1 m (1432-C088-0010) 497-0441178 - 4 m Power (1432-C088-0040) 26324 ...
Page 95: Rs-232 Installation W/Power From Powered Usb
Chapter 6: Installing Optional Remote Peripherals RS-232 Installation w/Power from Powered USB 1. Connect the RS‐232 Printer Interface Cable to the RS‐232 Connector on the printer and to an RS‐232 Connector on the terminal. 2. Connect the Printer Power Cable to the Power Connector on the printer and to the 24 V Powered USB Connector on the terminal. Line Out Cash RS232/ C RS232/ D Drawer RS232/ A RS232/ B RS-232A/B (Set to Non-Powered) 24V USB Power RS-232 497-0441156 - 1m (1432-C092-0010) 497-0441157 - 4 m (1432-C092-0040)
Page 96: Installing A Remote Customer Display
Chapter 6: Installing Optional Remote Peripherals Installing a Remote Customer Display The Standard Remote Mount (5964‐K031) is used to mount the following NCR displays. • NCR 5964 15‐Inch Touch Monitor • NCR 5942 12.1‐Inch Monitor • NCR 5942 15‐Inch Monitor • NCR 5965 15‐Inch Touch Monitor 21151b The displays are installed on the mount in a similar fashion. Only the 5964 is shown. See the following sections for cable connections to the host terminal. 1. Install the mount onto the back of the Operator Display (4 screws). 26473 ...
Page 97 Chapter 6: Installing Optional Remote Peripherals 2. Route the cable(s) down through the mount and out the back of the base. 26474 3. Connect the cable to the proper connector on the host terminal. For more information refer to the NCR 5964 12.1‐Inch Touch LCD Userʹs Guide (B005‐ 0000‐1324) ...
Page 98: Ncr 5964 15-Inch Touch Lcd Cable Connections
Chapter 6: Installing Optional Remote Peripherals NCR 5964 15-inch Touch LCD Cable Connections 21496 Note: A PC keyboard is required to configure a 5964 15‐Inch Touch LCD. The following illustrations show the cable connections for the 5964 LCD and the 7403 terminal. There are two cables required. • VGA cable for video • Powered Universal Serial Bus (USB) for data and power ...
Page 99 Chapter 6: Installing Optional Remote Peripherals VGA Connections Connect the LCD Cable to the VGA connectors on both the 5964 LCD and 7403 terminal. 497-0435044 - 1m (1416-C972-0009) 497-0435045 - 4m (1416-C972-0040) 26476 ...
Page 100 Chapter 6: Installing Optional Remote Peripherals Powered USB Cable Connections Connect the Powered USB Cable to the 5964 Touch LCD and to one of the 12V Powered USB connectors on the 7403 terminal. Line Out Cash RS232/ C RS232/ D Drawer RS232/ A RS232/ B USB/Power 497-0445076 - 1 m 12V USB (1432-C156-0010) 497-0445077 - 4 m (1432-C156-0040) 26475 For more information refer to the NCR 5964 15‐Inch Touch LCD Userʹs Guide (B005‐0000‐1570) ...
Page 101: Ncr 5942 12.1-Inch Lcd Monitor Cable Connections
Chapter 6: Installing Optional Remote Peripherals NCR 5942 12.1-Inch LCD Monitor Cable Connections 19809 The following illustrations show the cable connections for the 5942 12.1” LCD and the 7403 terminal. There are two cables required. • VGA cable for video (supplied with LCD) • Powered Universal Serial Bus (USB) for power (or optional power brick) ...
Page 102 6-10 Chapter 6: Installing Optional Remote Peripherals VGA Connections Connect the LCD Cable to the VGA connectors on both the 5942 12.1” LCD and 7403 terminal. 26478 ...
Page 103 Chapter 6: Installing Optional Remote Peripherals 6-11 Powered USB Cable Connections Connect the Powered USB Cable to the 5942 12.1” LCD and to one of the 12V Powered USB connectors on the 7403 terminal. Line Out Cash RS232/ C RS232/ D Drawer RS232/ A RS232/ B Power 12V USB 497-0428512 - 4 m Black (1416-C851-0040) 26477 For more information refer to the NCR 5942 12.1‐Inch LCD Monitor Userʹs Guide (B005‐0000‐1394). ...
Page 104: Ncr 5942 15-Inch Lcd Monitor Cable Connections
6-12 Chapter 6: Installing Optional Remote Peripherals NCR 5942 15-Inch LCD Monitor Cable Connections 21492 The 15” 5942 receives video through the VGA interface. It receives power from an AC power source. • VGA cable for video (supplied with LCD) • AC Power Cord (country specific) ...
Page 105 Chapter 6: Installing Optional Remote Peripherals 6-13 VGA Connections The VGA cable is permanently connected to the 5942 15” LCD. Connect this cable to the VGA connector on the 7403 terminal. AC Power Cord (Country Specific) 26479 For more information refer to the NCR 5942 15‐Inch LCD Monitor User Guide (B005‐0000‐1543) ...
Page 106: Ncr 5965 15-Inch Touch Lcd Cable Connections
6-14 Chapter 6: Installing Optional Remote Peripherals NCR 5965 15-Inch Touch LCD Cable Connections 25819 The following illustrations show the cable connections for the 5965 15” Touch LCD and the 7403 terminal. There are two cables required. • VGA cable for video • Powered Universal Serial Bus (USB) for power (or optional power brick) • USB Cable (if using a power brick) • Audio Cable (optional) ...
Page 107 Chapter 6: Installing Optional Remote Peripherals 6-15 VGA Connections Connect the LCD Cable to the VGA connectors on both the 5965 LCD and 7403 terminal. 497-0435044 - 1m (1416-C972-0009) 497-0435045 - 4m (1416-C972-0040) 26480 ...
Page 108 6-16 Chapter 6: Installing Optional Remote Peripherals Powered USB Cable Connections Connect the Powered USB Cable to the 5965 LCD and to one of the 12V Powered USB connectors on the 7403 terminal. Line Out Cash RS232/ C RS232/ D Drawer RS232/ A RS232/ B 12V USB 497-0445076 - 1 m 12V USB (1432-C156-0010) 497-0445077 - 4 m (1432-C156-0040) 26481 For more information refer to the NCR 5965 15‐Inch Touch LCD Monitor Userʹs Guide (B005‐0000‐1865). ...
Page 109: Installing An Ncr 5975 Remote Customer Display
Chapter 6: Installing Optional Remote Peripherals 6-17 Installing an NCR 5975 Remote Customer Display There are two models of the NCR 5975 Remote Customer Display: • 5975‐1xxx – 2x20 VFD • 5975‐2xxx – Graphical VFD 5975-1xxx 2x20 VFD 5975-1xxx Graphical Display 22926 There are four different length posts available, in four inch increments. 533 mm (21.0 in.) 432 mm (17.0 in.) 330 mm (13.0 in.) 229 mm (9.0 in.)
Page 110 6-18 Chapter 6: Installing Optional Remote Peripherals 1. Locate the Display Mount within 4 meters (13 ft.) of the host terminal. 2. Determine if the cable should be routed down through the mounting surface or if it should be run on top of the surface. Drill a hole if necessary. 3. If you are installing with a post greater than 215 mm (8.5 in.) secure the Base Plate with screws (4) that are provided. 22930 4. Connect the Interface Cable to the Display Module. a. Remove the screws (2) from the Display Back. b. Remove the Display Back. c. Route the Interface Cable though the opening in the Display Back. d. Connect the cable to the proper connector on the Display Module. RS-232 Connector Display Front Display Module USB Connector Display Back 22909 e. Reassemble the Display Assembly. ...
Page 111 Chapter 6: Installing Optional Remote Peripherals 6-19 5. Route the Interface Cable through the Post and assemble the Post components. 22910 ...
Page 112 Line Out Cash RS232/ C RS232/ D Drawer RS232/ A RS232/ B Powered RS-232 12V USB 26243 RS-232 Interface (Powered) Connect the I/F cable to a powered RS‐232 connector on the terminal. Note: The factory settings for the COM ports are non‐powered by default. To change a port to powered see the Circuit Boards chapter in the NCR RealPOS Service Guide, B005‐0000‐1874. Configure the terminal serial port as follows: • 9600 baud • 8 data bits • 1 start bit • No parity • 1 stop bit • Half‐Duplex ...
Page 113: Installing A Cash Drawer
Chapter 6: Installing Optional Remote Peripherals 6-21 Installing a Cash Drawer The Cash Drawer can be connected to the Cash Drawer connector or to the transaction printer. Line Out Cash Drawer RS232/ C RS232/ D RS232/ A RS232/ B Cash Drawer Cash Drawer Connector 26244 ...
Page 114: Installing A Second Cash Drawer
6-22 Chapter 6: Installing Optional Remote Peripherals Installing a Second Cash Drawer The terminal also supports a 2‐drawer configuration using a Y‐cable (1416‐C372‐0006) connected to the printer. 1. Place the cash drawer in the desired location, within cableʹs length of the printer. 2. Connect the Y‐cable to the transaction printer cash drawer connector. Cash Drawer Connector 26245 ...
Page 115: Chapter 7: Installing A Raid System
Chapter 7: The Intel Matrix Storage Manager (RAID) The Intel® Matrix Storage Technology provides new levels of protection, performance, and upgradeability for the 7403 platform. Whether using one or two hard drives you can take advantage of enhanced performance and lower power consumption. When using two drives you can have additional protection against data loss in the event of hard drive failure. Valuable digital memories are protected against a hard drive failure when the system is configured for one of the fault‐tolerant RAID levels: RAID 1 or 5. By seamlessly storing copies of data on one or more additional hard drives, any hard drive can fail without data loss or system downtime. When the failed drive is removed and a replacement hard drive is installed, data fault tolerance is easily restored. Installing a RAID System RAID systems for the RealPOS 70 are installed using the Dual 2.5” Hard Disk Drives Kit (7403‐K262). This kit contains two 80GB SATA hard disk drive and HDD brackets. 1. Install the primary HDD in the 7403. 2. Load the NCR Gold Drive. 3. Install the second hard disk drive in the terminal (hot plug). 4. Run the Matrix Storage Manager. Start All Programs Intel(R) Matrix Storage Manager ...
Page 116 Chapter 7: Installing a RAID System From the View menu select Advanced Mode. From the Actions menu select Create RAID volume from Existing Hard drive. ...
Page 117 Chapter 7: Installing a RAID System 7. Select Next at the Welcome screen. 8. Enter a Volume Name (user preference). 9. Select the type of RAID volume you want to install. NCR supports RAID 0 and RAID 1 volume types. • RAID 0: Striped Set without parity: provides improved performance and additional storage but no fault tolerance from disk errors or disk failure. Any disk failure destroys the array. Select the Strip Size you want to use. Select RAID 0 and the Strip Size from the drop‐down menus. ...
Page 118 Chapter 7: Installing a RAID System • RAID 1: Mirrored Set without parity: provides fault tolerance from disk errors and single disk failure. Increased read performance occurs when using a multi‐threaded operating system that supports split seeks, very small performance reduction when writing. Array continues to operate with one failed drive. Select RAID 1 from the drop‐down menu. 10. Select the correct Source drive from the list of available drives and move it to the right side window using the arrow button. Select Next. ...
Page 119 Chapter 7: Installing a RAID System 11. Select the correct Member drive from the list of available drives and move it to the right side window using the arrow button. Select Next. ...
Page 120 Chapter 7: Installing a RAID System 12. RAID 0 Only: Specify the amount of available space to be used by the new RAID volume. You can use the slider to do this, or you enter a percentage of disk space or the size in GB in the fields. Note: The minimum required size for the RAID volume is determined by the size of the source hard drive. If you create a volume that uses less than 100% of the hard drive space, you may create a second RAID volume to use the remaining space. 13. Select Next to start the volume migration. This can take 1 – 3 hours to complete. ...
Page 121 Chapter 7: Installing a RAID System 14. A progress bar is displayed as the RAID volume is created. Note: If the above progress screen gets deleted you can monitor the status from the Basic Mode in the Matrix Storage Manager. ...
Page 122: Replacing A Failed Raid 1 (Mirrored) Hdd
Chapter 7: Installing a RAID System Replacing a Failed RAID 1 (Mirrored) HDD If a hard drives fails the Matrix software detects the failure and displays a RAID Volume Degraded warning message. 1. Click on the message icon to determine which drive failed. This opens the Matrix Storage Manager and displays the drive statuses. 2. Replace the defective HDD. From the Actions menu select Rescan for Plug and Play Devices. The software detects the new HDD and then rebuilds the RAID volume. ...
Page 123: Raid Option Rom
Chapter 7: Installing a RAID System RAID Option ROM The Intel RAID Option ROM provides a pre‐operating system user interface for configuring Intel® RAID Technology. It is integrated with the system BIOS on the motherboard. The Intel RAID option ROM is enabled when the Intel RAID Technology is enabled in the system BIOS setup. The Option ROM is used to manage your RAID volumes. You can create, delete, or reset them to a different status. To enter the Option ROM manager press CTRL-I during boot when you see the Disk/Volume information displayed. The Option ROM menu is displayed, showing the current disk configuration. The example below shows two disk system with a RAID1 (Mirror) volume installed. Intel(R) Matrix Storage Manager option ROM v6.1.0.1002 ICH8R wRAID5 Copyright(C) 2003‐06 Intel Corporation. All rights Reserves. [ MAIN MENU ] 1. Create RAID Volume 3. Reset Disks to Non‐RAID 2. Delete RAID Volume 4. Recovery Volume Options 5. Exit ...
Page 124 7-10 Chapter 7: Installing a RAID System ...
Page 125: Chapter 8: 2X20 Customer Display Interface
2x20 Customer Display Interface Chapter 8: Introduction The 2x20 Customer Display consists of a Vacuum Florescent Display (VFD) with two rows of twenty 5x8 dot matrix characters, an RS‐232 serial interface, driver circuitry, DC to DC/AC converter, and a character generator. General Specifications Item Value Number of characters 2 Rows x 20 Characters Character Configuration 5x8 Character Height 8.86 mm Character Width 3.90 mm Character Pitch 5.15 mm Line Pitch 9.64 mm Peak Wavelength of Illumination 505 mm Luminance 350 Cd/m2 (102 fL) (Minimum), 700 Cd/m2 (204 fL) (Typical) Serial Communication Interface The display receives commands and data from the host using an RS‐232 serial interface, framed at 9600 baud, 8 data bits, no parity, and one stop bit. ...
Page 126: Command Codes
Chapter 8: 2x20 Customer Display Interface Command Codes User Defined Character Definition (08h, CODE, Byte1…Byte5) This command defines a user defined character (UDC). The UDC character code is set by the CODE byte and must be 00H to 07H. All other values for CODE will be ignored by this command. The five bytes following a valid CODE byte define the character. D1 through D40 represent the character dots. A (1) indicates the dot is on and (0) indicates the dot is off in the following format: D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 D13 D14 D15 D16 D17 D18 D19 D20 D21 ...
Page 127: Character Table Select (09H, Table Code)
Chapter 8: 2x20 Customer Display Interface Character Table Select (09h, TABLE CODE) This command selects which character table to display. The TABLE CODE byte determines the character set as defined in the table below. If bits 0 to 3 are all zero then this command is ignored. When a new character table is selected all characters on the display will be updated to display the character of the new table. After a reset the character table is set to Table 1. Table Code Character Table 01h Table 1 02h Table 2 03h Table 3 04h Table 4 Clear Display (12h) This command sets all 40 characters to 20h (space) and moves the cursor to the first position of the top line. Luminance Control (11h, LUMINANCE) This command selects the display luminance. The LUMINANCE byte sets the display ...
Page 128: Reset (13H)
Chapter 8: 2x20 Customer Display Interface Reset (13h) This command resets the module to the following conditions: • 100% luminance • All 5x8 dot matrix characters set to 20h (space) • Cursor position set to 00h • Character table set to Table 1 • All user defined characters cleared Character Tables and Codes Data is written to the display one byte at a time. If the byte received is greater than 1Fh it is considered as 5x8 dot matrix character data. This character is written to the current cursor position and the cursor position is then incremented by one. When data is written to the last character position of the top line the cursor position moves to the first position of the bottom line. When data is written to the last character position of the bottom line the cursor position moves to the first position of the top line. ...
Page 129: Cp437
Chapter 8: 2x20 Customer Display Interface CP437 ...
Page 130: Cp858
Chapter 8: 2x20 Customer Display Interface CP858 ...
Page 131: Cp866
Chapter 8: 2x20 Customer Display Interface CP866 ...
Page 132: Cp932
Chapter 8: 2x20 Customer Display Interface CP932 ...
Page 133: Chapter 9: Cash Drawer Interface
Cash Drawer Interface Chapter 9: Customers/partners needing cash drawer interface information should contact their NCR representative. ...
Page 134 Chapter 9: Cash Drawer Interface...
Page 135: Chapter 10: Wedge To Usb Msr Software Migration
Chapter 10: Wedge to USB MSR Software Migration 10-1 Wedge to USB MSR Software Migration Chapter 10: Overview The purpose of this chapter is to explain configuration and software installation changes that are required to migrate your OPOS/JavaPOS application from a Wedge MSR to a USB MSR. Note: This only applies to OPOS/JavaPOS applications running in Windows Operating Systems. USB is not supported under DOS. Background on why the registry setting is necessary now and not before: • The 7402 uses a Wedge MSR, which does not report card swipe failures. The 7403 uses a USB MSR, which does report card swipe failures. • OPOS 2.x, which is most likely running on the 7402, implemented the MSR service object to leave DataEvents enabled on ErrorEvent. • RetailControls 3.x implements the MSR service object to disable DataEvents on ErrorEvent. The UPOS specification was unclear on this until version 1.12. Version 1.12 clarified the specification to state that the Service Object should not disable DataEvents on error. Retail Controls is currently not UPOS 1.12 compliant, which presents a problem for customers that have already developed their applications to work with our RetailControls 3.x implementation. The current solution is to leave the RetailControls 3.x default as is and to add the registry value (DisableDataEventsAfterError) for applications that are implemented to work with the UPOS 1.12 specification. ...
Page 136: Software Requirements
USB MSR a modified installation must be performed. The NCR5932 Service Object feature must be added when performing the installation. A default profile (NCRMSR.3) is created and properly configured during installation to use the USB MSR. On your current Wedge MSR you are most likely using either the default OPOS Wedge profile (NCRMSR.1) or a profile with a name of your choice, which is configured the same as the default profile. If you want to keep the same profile name you must replace the existing Wedge configured profile with a profile by the same name configured to use the USB MSR. Below is the default NCRMSR.3 profile showing the proper configuration options for using the USB MSR. [HKEY_LOCAL_MACHINE\SOFTWARE\OLEforRetail\ServiceOPOS\MSR\NCRMSR.3] @="NCRFitClient.MSR" "Description"="NCR 74XX MSR Service Object" "MSR"="USB" "NCRVersion"="2.4.1.0 -> NCR Release File Version" "ProductID"="0 -> ProductID: Maximum 0xFFFF hex" "TimeOut"="800" "Type"="ISO" "VendorID"="0 -> VendorID: Maximum 0xFFFF hex" "Version"="1.3.0"...
Page 137 Chapter 10: Wedge to USB MSR Software Migration 10-3 Nortice the default value for the Programmatic ID is NCRFitClient.MSR and that the MSR type is USB. The VendorID and ProductID are 0 so any USB MSR that is detected will be used. IMPORTANT NOTE: The NCRFitClient.MSR profile through FitClient LE or RSM LE has an option for Tone. This must be Disabled (set to False) for USB MSR. If it is set to Enabled (True) the MSR will not work. ...
Page 138: Potential Operational Differences
10-4 Chapter 10: Wedge to USB MSR Software Migration Potential Operational Differences While the UnifiedPOS (UPOS) API is designed to hide differences between devices it is possible that you may see some differences between the Wedge MSR and the USB MSR in error reporting. Setting the UPOS API ErrorReportingType property to MSR_ERT_TRACK allows the delivery of good track data when one or more tracks have errors. See the UnifiedPOS Retail Peripheral Architecture specification for more details If you use the UnifiedPOS (UPOS) AutoDisable feature by setting this property to TRUE, it is strongly recommend that you upgrade your RPSW to 3.0.1.0. The MSR can get into a locked condition if certain swiping errors occur. Deployment Considerations When deploying this software change you may need to perform the following, depending on the current version of RSPW on your terminals. 1. Modified installation to add the NCR5932 feature. 2. Upgrade to the latest version of RPSW; 3.0.1.0. 3. Replace the current OPOS Wedge MSR Profile with a profile configured for USB MSR. Local Update If you have a small number of terminals and your application permits access to the Windows Desktop you may simply want to modify each terminal by running Add/Remove Programs under the Control Panel. If the RPSW .MSI file was deleted after the initial installation you will need to copy or run the current version of RPSW from a USB Drive. You can then run the FitClient LE or RSM LE, depending on your version of RPSW, delete your current Wedge MSR ...
Page 139: Remote Deployment
Chapter 10: Wedge to USB MSR Software Migration 10-5 Remote Deployment If you have a large number of terminals you may want to deploy the changes remotely from either a Store Server or an Enterprise WAN. To prepare an OPOS Profile for deployment it is recommended that you install RPSW on a system where you can run the FitClient LE and RSM LE to generate an OPOS Profile with the name required and configured for the correct Programmatic ID (NCRFitClient.MSR)and MSR Type (USB). Use REGEDIT to export the profile into a .reg file. On the target systems you can then import the .reg file with REGEDIT. RPSW can be installed silently from a command line using parameters to install the necessary NCR5932 feature. INSTALLOPOS_SO_5932=YES Full details on the command line information can be found on the NCR Support Website. Download the RPSW files (D370‐0782‐0100_03.00.01.00.zip). See the Command Line Parameters for Retail Platform Software for Windows. Both the importing of the .reg file with REGEDIT and the RPSW installation of the NCR5932 feature can be done remotely with the RSM SE utility by creating a deployment package. See the documentation for the RSM SE for detailed information on how to create deployment packages. Note: Customer/ISV infrastructure can be used for deploying and executing files. ...
Page 140: Differences Between 7402 Wedge And 7403 Usb Msr
10-6 Chapter 10: Wedge to USB MSR Software Migration Differences Between 7402 Wedge and 7403 USB MSR Scenario 1: Track 1 Contains Errors, Track 2 is Good 7402 Wedge MSR 7403 USB MSR Track 2 (good) Track 1 (error) Track 2 (good) OPOS MSR Service OPOS MSR Service Data Event...
Page 141: Scenario 2: No Track 1 Data, Track 2 Contains Errors
Chapter 10: Wedge to USB MSR Software Migration 10-7 Scenario 2: No Track 1 Data, Track 2 Contains Errors 7402 Wedge MSR 7403 USB MSR Track 2 (error) Track 2 (error) OPOS MSR Service OPOS MSR Service Error Event Application Application Wedge ...
Page 142 10-8 Chapter 10: Wedge to USB MSR Software Migration ...
Page 143: Chapter 11: Diagnostic Leds
Diagnostic LEDs Chapter 11: Power-On Self-Test (POST) Errors The system power switch and a series of Diagnostic and Status LEDS are visible on the Front Base Cover. Diagnostic LEDs LAN Activity Power Status Disk Activity Power Switch 26235 ...
Page 144 11-2 Chapter 11: Diagnostic LEDs • Power Status LED ‐ This White LED is used to illuminate the NCR Logo on the bezel to indicate that the system is on. In addition, this LED blinks when the system is in S3 suspend mode. • LAN Link ‐ This Green LED lights to indicate that the system is attached to a LAN. It stays on whenever the LAN is present, even if the unit is powered off. This LED also flashes to indicate LAN activity. • HDD Activity – This Green LED lights whenever there is activity to the hard drives. • Diagnostic LEDs (A‐F) – These six Red LEDs are used to indicate various failure modes of the system, primarily when the system fails to boot. These LEDS are located behind the Front Base Cover, making them visible only when they are lit. • Power On Self Test (POST) Error (A‐C): These three LEDS Flash during boot‐up. If boot fails, different combinations of LEDs indicate the point where POST failed to aid in troubleshooting. BIOS Description Checkpoint Normal Operating condition after proper boot OFF OFF OFF D1 Keyboard Controller BAT test. Check if waking OFF OFF ON from power management suspend state. Save power on CPUID value in scratch CMOS. D4 ...
Page 145: Beep Codes
Chapter 11: Diagnostic LEDs 11-3 Beep Codes Boot Block Beep Codes Number Description of Beeps No media present. (Insert diskette in floppy drive A:) ‘AMIBOOT.ROM’ file not found in root directory of diskette in A: Insert next diskette if multiple diskettes are used for recovery Flash Programming successful File read error No Flash EPROM detected...
Page 146 11-4 Chapter 11: Diagnostic LEDs...
Page 147: Chapter 12: Maintenance
Maintenance Chapter 12: Cabinet and Touch Screen Cleaning Procedures 1. Disconnect the unit from the power outlet before cleaning. 2. Use a soft cloth dampened lightly with a mild non‐abrasive soap & water solution or 70% Isopropyl Alcohol. 3. Gently wipe the subject area clean. 4. Wipe the damp areas dry. Make sure the glass and touch screen edges are completely dry before using the unit. 5. Avoid getting any liquids inside the unit. If liquid does get inside, have a qualified service technician check it before you power it on again. 6. Remove (vacuum) extra dust from around the cooling vents (See Cooling Vent Cleaning section). Cleaners/Solvents to Use Use the following cleaner/solvents to clean the unit. • Mild Non‐Abrasive Soap and Water Solution or • 70% Isopropyl Alcohol ...
Page 148: Cleaners/Solvents To Not Use
12-2 Chapter 12: Maintenance Cleaners/Solvents to NOT Use Do NOT use any of the following to clean the unit. They can damage the unit. • Methyl Alcohol • Degreasers • Ethyl Alcohol • Ammonia‐based Cleaners such as glass cleaners (Windex) • Abrasive Cleaners • Vinegar Cleaners • Any Strong Dissolvent • Thinner • Benzene • Compressed Air. • Solvents • Bleach ...
Page 149: Cooling Vent Cleaning
Chapter 12: Maintenance 12-3 Cooling Vent Cleaning The air vents on the side of the terminal should be cleaned periodically to maintain optimum cooling for the CPU. Procedure 1. Shut the system down and disconnect the AC power cord. 2. Use the hose attachment on a standard household vacuum cleaner to remove the dust from the vents. Clean the vents on both sides of the terminal. 26167 ...
Page 150: Msr Cleaning Procedures
12-4 Chapter 12: Maintenance MSR Cleaning Procedures MSR Cleaning and Treatment Cards Part Part Number MSR Cleaning Card, Dry 998‐0052929 MSR Cleaning Card, Wet 603‐9014730 (box of 50) Cleaning/Treatment Frequency New MSR: Prior to placing in operation, the MSR device should be swiped with the MSR Treatment Card. Existing MSR: An existing MSR should be cleaned using an MSR Cleaning Card before treating it with a MSR Treatment Card. For low use retail establishments, the cleaning and treatment procedures should be followed at least once per month. In areas of extremely high traffic (in excess of 500 swipes per day) or an operating environment that is high in contaminants, such as found in the food service industry, a weekly cleaning and treatment should be performed. MSR Cleaning Cards and MSR Treatment Cards may be purchased from NCR or KIC Products. For details, see http://www.ncr‐direct.com or http://www.kicproducts.com. ...
Page 151: Chapter 13: Operating System Recovery
Operating System Recovery Chapter 13: Introduction This chapter discusses procedures on how to recover the Operating System from CD‐ROM. If your unit does not have an internal CD‐ROM drive you can use one of the following: • Teac USB External CD‐ROM Drive (2336‐K208) • NCR Services: External CDR/W DVD‐ROM Drive (603‐9014774) • Network (See the NCR FitClient Software Userʹs Guide, B005‐0000‐1235.) Prerequisites The following are required in order to perform an OS recovery from a CD. • Bootable CD‐ROM drive (internal or external) • Keyboard OS Recovery Procedures 1. Insert the NCR Partition Image Application CD (D370‐0605‐0100) into the CD drive. 2. Connect a keyboard to the terminal. 3. Apply power to the terminal. 4. Press [F8] during boot (when you see the NCR logo) to enter the Boot Select menu. 5. If you are using the integrated CD/DVD Drive select CD/DVD:P1-DV-28S-V. If you are using the external USB CD Drive select USB:TEAC CD-W552E. 6. You should see a message during boot, indicating that the CD‐ROM has been recognized. ...
Page 152 13-2 Chapter 13: Operating System Recovery 7. At the menu, enter 1 to select the image restore function and press [Enter]. #################################### NCR Partition Image Application #################################### Select an option 1 – Process Image/Script CD 2 – View Partition Image Documentation on CD 3 – Interactive Create/Restore Via Network/USB 4 - Exit and reboot 8.
Page 153: Chapter 14: Bios Updating Procedures
• Network – Refer to the NCR FitClient Software Userʹs Guide, (B005‐0000‐1235) for information about this procedure. Prerequisites The following are required to perform a SPI/BIOS update. • Bootable USB CD‐ROM Drive • USB Keyboard • BIOS Software. Download from the NCR website: http://www.ncr.com a. At this site, select the Support tab. Select Drivers and Patches → Retail Support Files → NCR RealPOS and SelfServ Terminal and Operating Systems → NCR SelfServ 60 (7403) → BIOS. c. Select the desired SPI Files (includes the BIOS) or BIOS Files (BIOS only). Note: To update an existing terminal which has a BIOS earlier than 6.2.8.1 you must use the SPI Files, which update the entire SPI ROM image. Only the BIOS Files are needed to update a terminal which has BIOS 6.2.8.1 or later. d. Save the software to your local hard drive. ...
Page 154: Creating The Bootable Media
14-2 Chapter 14: BIOS Updating Procedures Creating the Bootable Media Creating a Bootable CD The downloaded file is a CD image file (ISO) containing the files necessary to create a bootable CD. A system with a CD/DVD burner is required to perform this function. 1. Insert a writable CD in the CD/DVD burner drive. 2. Record the downloaded image file onto the CD using a utility that is capable of burning ISO files. Note: You cannot simply drop the file on the CD and burn it. You must use software capable of recording ISO images onto CDs. Creating a Bootable USB Memory Drive The downloaded file contains the files necessary to create a bootable USB Memory Drive. 1. Insert a USB drive that is formatted as FAT (or FAT32). 2. Unzip the downloaded files. 3. Copy the files to the root directory of the USB Memory Drive. 4. Open a DOS command window 5.
Page 155: Spi/Bios Updating Procedures
Chapter 14: BIOS Updating Procedures 14-3 SPI/BIOS Updating Procedures 1. Insert the media containing the SPI/BIOS update software in the 7403. 2. Connect a USB keyboard to the terminal. 3. Apply power to the terminal. Important: The update procedure requires two boots from the SPI/BIOS media. Be sure to set your boot order accordingly to make this happen. You can change the boot order temporarily in the BIOS Setup Boot Menu or you can press [F8] during boot (when you see the NCR logo) to enter the Boot Select menu. • If you are using the integrated CD/DVD Drive select CD/DVD:P1-DV-28S-V. • If you are using the external USB CD Drive select USB:TEAC CD-W552E. • If you are using a USB Memory Drive select USB:xxxx xxx. 4. The terminal boots and displays the SPI/BIOS Update main menu. There are six options from the main menu to run the update program. Three run automatically and two are interactive. Option 1, the Automatic SPI and BIOS Update executes automatically in 10 seconds unless the up/down arrow is pressed. Automatic Method With the Automatic Method you may see a prompt to enter the DMI (Desktop Management Interface), which is the terminal Class/Model/Serial information. This happens if the program detects invalid DMI information in the current BIOS, or if you are replacing the processor board, which has no Class/Model/Serial information in the BIOS. ...
Page 156 14-4 Chapter 14: BIOS Updating Procedures 5. Make a menu selection and follow the screen prompts (Option 1 is recommended). 1 Update SPI and BIOS – No prompt for Serial/Model/Class unless invalid 2 Update BIOS only – No prompt for Serial/Model/Class unless invalid ***** Forced Update of Serial/Model/Class Information ***** 3 Update DMI only – Serial/Model/Class update ONLY (no BIOS or SPI Update) 4 Update of SPI and BIOS –...
Page 157 Chapter 14: BIOS Updating Procedures 14-5 Option 2 – Update BIOS only – No prompt for Serial/Model/Class unless invalid This option automatically updates the BIOS only. 1. Highlight Option 2 and press [ENTER]. 2. The Flash Program updates the BIOS and automatically reboots the terminal. Option 3 – Update DMI only ‐ Serial/Model/Class update ONLY (no BIOS or SPI Update) This option lets you enter the DMI information only. The SPI and BIOS are not updated. 1. Highlight Option 3 and press [ENTER]. 2. At the prompt press [ENTER] to enter the Class/Model/Serial Number information (DMI). Follow the onscreen format instructions. [ENTER] Example: 7403-5000-8801 [ENTER] 54-19378230 3. Press 1 to confirm the data and to continue. 4. Remove the BIOS Update media before the system boots. 5. System is ready for operation. ...
Page 158 14-6 Chapter 14: BIOS Updating Procedures Option 4 – Update of SPI and BIOS – Always prompts for Serial/Model/Class This option is similar to Option 1 above except you are prompted for Class/Model/Serial information at the beginning of the program. You also have to select which type of update to run, BIOS or SPI. 1. Highlight Option 4 and press [ENTER]. 2. At the prompt press [ENTER] to enter the Class/Model/Serial Number information (DMI). Follow the onscreen format instructions. Example: [ENTER] 7403-5000-8801 [ENTER] 54-19378230 3. Press 1 to confirm the data and to continue. 4. The Flash Program updates the SPI/BIOS, automatically powers down for about 20 seconds, and then reboots the terminal. 5. After a few seconds the terminal reboots again. 6. As the terminal reboots select the boot media again [F8] (if necessary) to have the terminal boot from the SPI/BIOS media. 7. Let the terminal boot from Option #1 (default). The Manageability Engine (ME) is programmed at this time. 8. At the prompt: (Press <0> for command prompt, or <3> to reboot (automatic in 10 seconds) press [3] to reboot. ...
Page 159 Chapter 14: BIOS Updating Procedures 14-7 Option 5 – Update of BIOS only – Always prompts for Serial/Model/Class This option prompts for Class/Model/Serial information at the beginning of the program and then updates the BIOS only. 1. Highlight Option 5 and press [ENTER]. 2. At the prompt press [ENTER] to enter the Class/Model/Serial Number information (DMI). Follow the onscreen format instructions. [ENTER] Example: 7403-5000-8801 [ENTER] 54-19378230 3. Press 1 to confirm the data and to continue. 4. The Flash Program updates the SPI/BIOS and automatically reboots the terminal. Option 6 – Update SPI and BIOS – Default Serial/Model/Class information This option is for Service Personnel only. It updates the SPI and BIOS but leaves the Class/Model/Serial fields empty (erased). The DMI information is then entered when the board is installed in a terminal. 1. Highlight Option 6 and press [ENTER]. 2. The SPI and BIOS are updated and the system reboots (2 times). 3. Remove the SPI/BIOS Update media before the system boots. 4. System is ready for operation. ...
Page 160: Manually Updating The Mac Address
14-8 Chapter 14: BIOS Updating Procedures Manually Updating the MAC Address The SPI/BIOS Updating Utility can be used to replace a lost or corrupted Motherboard MAC address. 1. Boot the terminal with the SPI/BIOS Update device as described earlier in this chapter. 2. Select Option 3 to perform a manual BIOS update. 1 Update SPI and BIOS – No prompt for Serial/Model/Class unless invalid 2 Update BIOS only – No prompt for Serial/Model/Class unless invalid ***** Forced Update of Serial/Model/Class Information ***** 3 Update DMI only –...
Page 161 ...
Page 163: Chapter 15: Bios Settings
BIOS Settings Chapter 15: Entering Setup 1. Connect an alphanumeric USB keyboard to the terminal. 2. Apply power to the terminal. 3. When you see the NCR logo displayed press [Del]. How to Select Menu Options The following keyboard controls are used to select the various menu options and to make changes to their values. • Use the arrow keys to select (highlight) options and menu screens. • Use the [Enter] key to select a submenu. • Use the [+] and [-] keys to change field values. • To view help information on the possible selections for the highlighted item, press [F1]. • To save the changes, move the cursor to the Exit Menu, select either Save Changes & Exit or Save Changes, and press [Enter]. Restoring Factory Settings To reset all values to their default settings for the current screen, press [F9]. The terminal automatically loads the BIOS default values. To reset all BIOS settings to their default settings go to the Exit menu, press F9, select either Save Changes & Exit or Save Changes, and press [Enter]. See the BIOS Default Settings sections later in this chapter for the pre‐installed Setup defaults. ...
Page 164: Bios Default Values
15-2 Chapter 15: BIOS Settings BIOS Default Values BIOS Version: 6.2.4.0 Main Menu System Time (variable) System Date (variable) Advanced Menu CPU Configuration Hardware Prefetcher [Enabled] Adjacent Cache Line Prefetch [Enabled] Max CPUID Value Limit [Disabled] Execute‐Disable Bit [Enabled] Compatibility Intel(R) SpeedStep(tm) tech [Enabled] Intel(R) C‐STATE tech [Enabled] ...
Page 165 Chapter 15: BIOS Settings Serial Port D Address [2E8] Serial Port D IRQ [IRQ10] Serial Port E Address [2E0] Serial Port E IRQ [IRQ06] System Hardware Health Monitoring Motherboard HHM I/O Board HHM ACPI Configuration General ACPI Configuration Suspend Mode [Auto] Repost Video on S3 Resume [No] Advanced ACPI Configuration ...
Page 166 15-4 Chapter 15: BIOS Settings SATA Port1 [Auto] S.M.A.R.T. [Enabled] AHCI Port2 [Not Detected] SATA Port2 [Auto] S.M.A.R.T. [Enabled] AHCI Port3 [Not Detected] SATA Port3 [Auto] S.M.A.R.T. [Enabled] AHCI Port4 [ATAPI CDROM] SATA Port4 [Auto] AHCI Port5 [Not Detected] SATA Port5 [Auto] ...
Page 167: Pci/Pnp Menu
Chapter 15: BIOS Settings USB Configuration USB Devices Enabled: 1 Keyboard, 1 Mouse Legacy USB Support [Enabled] USB 2.0 Controller Mode [HiSpeed] BIOSEHCI Hand‐Off [Enabled] PCI/PnP Menu Clear NCRAM [No] Plug & Play O/S [No] PCI Latency Timer [64] Allocate IRQ to PCI VGA [Yes] ...
Page 168: Boot Menu
15-6 Chapter 15: BIOS Settings Boot Menu Boot Settings Configuration Quick Boot [Disabled] Quiet Boot [Enabled] AddOn RoM Display Mode [Force BIOS] Bootup Num=Lock [On] PS/2 Mouse Support [Disabled] Wait For ‘F1’ If Error [Disabled] Hit ‘DEL’ Message Display [Enabled] Interrupt 19 Capture [Disabled] Boot Type [Cold Boot] Boot Order Defaults [LAN First] ...
Page 169: Security Menu
Chapter 15: BIOS Settings Hard Disk Drives Drive [RAID:ST380215AS] CD/DVD Drive Drive [CD/DVD:P1‐DV‐28S‐V] Initiate Pre-boot Services [Hot Key] Security Menu Supervisor Password: :Not Installed User Password: :Not Installed Change Supervisor Password [Enter] Change User Password [Enter] Boot Sector Virus Protection [Disabled] ...
Page 170 15-8 Chapter 15: BIOS Settings Spread Spectrum Clock [Disabled] HDCP Support [Disabled] South Bridge Configuration USB Functions [12 USB Portal] USB Port Configure [6X6 USB Ports] USB 2.0 Controller [Enabled] GbE Controller [Enabled] GbE LAN Boot [Enabled] GbE Wake Up From S5 [Disabled] Had Controller [Enabled] ...
Page 171 Chapter 15: BIOS Settings USB Port E [Enabled] USB Port F [Enabled] USB Port G [Enabled] USB Port H [Enabled] USB Port I [Enabled] USB Port J [Enabled] USB Port K [Enabled] USB Port L [Enabled] Me Subsystem Configuration ME HECI Configuration ME‐HECI [Enabled] ...
Page 172 15-10 Chapter 15: BIOS Settings ...
Page 173: Chapter 16: Converting The Msr To Magtek Emulation Mode
Converting the MSR to MagTek Emulation Chapter 16: Mode Introduction Note: An MSR that is pre‐programmed for MagTek Emulation can be ordered with the RealPOS 70xrt (7403‐F143). The MSR is by default a USB HID MSR, meaning that when a card is swiped through the device the data arrives as a USB HID Report as defined within the Universal Serial Bus Human Interface Device Point of Sale Usage Tables specification. NCR provides OPOS and JavaPOS services to enable applications to obtain the data from the card when using this interface. However, if an application expects the card data to arrive in the keyboard stream, as with legacy MagTek keyboard interfaces, then the MSR must be reprogrammed to emulate the MagTek interface. This is done by flashing new firmware to the MSR device. MagTek Configuration To configure for MagTek emulation, a two step process is required. • Step 1: Use the ROM Flasher utility to flash the MSR to the MagTek emulation firmware (msr_SANKYO_USBWedge_v002.fif). • Step 2: To allow the data from the MSR to arrive in the keyboard stream, use the ROM Flasher utility to convert to USB HID Keyboard mode (SANKYO_USBWedge_KeyboardOn.fop). Note: Track 3 data is suppressed. Note: Keyboard input can appear within the swipe data if typing occurs at the same time as a Card Swipe. MagTek Emulation Track Format %<track1 data>?;<track2 data>?<CR>...
Page 174: Reverting To Standard Msr
16-2 Chapter 16: Converting the MSR to MagTek Emulation Mode Reverting to Standard MSR If you no longer wish to use MagTek emulation mode, you can revert to the standard MSR operation by performing the following process. • Step 1: To convert the MSR back to USB HID MSR mode, use the ROM Flasher utility to flash the file (SANKYO_USBWedge_KeyboardOff.fop). • Step 2: To flash the MSR back to the standard firmware, use the ROM Flasher utility to flash the file (msr_SANKYO_USBWedgetoOriginal.fif). Typically this mode is used with NCR UPOS. DO NOT USE because in this mode Track 3 data is suppressed. NCR UPOS is not limited to 2 tracks. . ...
Page 175: Firmware Updating Procedures
Chapter 16: Converting the MSR to MagTek Emulation Mode Firmware Updating Procedures The purpose of this section is to describe the process for converting a USB HID MSR interface to a USB HID Keyboard (MagTek Emulation Mode) interface. The NCR ROM Flasher utility is used to programmatically change the MSR interface. Changing the MSR from USB HID MSR to USB HID Keyboard (MagTek Emulation) consists of two steps: • Programming the MSR with its new firmware file (using the .FIF file) • Converting the USB HID Mode from MSR to Keyboard (using the .FOP file) Firmware Update to MagTek Emulation 1. Install the NCR ROM Flasher Utility (Windows only). This utility is used to program both the firmware file and the HID mode used by the MSR. It is available on the NCR web site at the following link. http://www5.ncr.com/support/support_drivers_patches.asp?Class=External/Peripherals\Display\5954\display To install the utility: a. Extract the contents of the ROM Flasher Zip file onto your system. Example: C:\7403MSR. b. Run Install.bat to register the NCR USB HID Firmware Control DLL. c. Copy the NCR MSR Firmware files into the directory to which you extracted the ROM Flasher Utility (.FIF and the .FOP files). The firmware files are provided as a separate ZIP file. Example: Extract the contents of the MSRMagTekEmulation.zip file to the ...
Page 176 16-4 Chapter 16: Converting the MSR to MagTek Emulation Mode 5. Select the Flash button to initiate the flash process. An Error in updating the device! message might occur if the revision level of the firmware that you are trying to flash is less than the revision level of the firmware that resides in the MSR. If this happens, make sure to select the checkbox Force Update of ROM and then reselect Flash. During the flash process, you should see a message Flashing the device… A Found New Hardware Wizard appears, followed by messages indicating that the NCR MSR and USB Human Interface Device features have been installed. At this point the MSR firmware has been updated but the USB Mode has not been modified. 6. Select the Browse button. 7. In the Files of Type pull‐down menu, select All Files (*.*). 8. Navigate to the USB HID operational mode file (SANKYO_USBWedge_KeyboardOn.fop). 9. Select Open. You should see a Waiting for reenumeration message while the system waits for the USB HID mode to update. A Found New Hardware Wizard appears, followed by messages indicating that the MSR USB – Wedge Emulation feature has been installed. The data from subsequent card swipes should now appear in the keyboard stream. Use a Windows Command Prompt or Notepad to confirm that the data appears as desired. ...
Page 177: Reverting To Usb Hid Msr Mode
Chapter 16: Converting the MSR to MagTek Emulation Mode Reverting to USB HID MSR Mode To revert the USB Mode from USB HID Keyboard back to the default of USB HID MSR, use the NCR ROM Flasher utility to perform the change. 1. Select the Browse button. 2. In the Files of Type pull‐down menu, select All Files (*.*). 3. Navigate to the USB HID operational mode file (_USBWedge_KeyboardOff.fop). 4. Select Open.\ You should see a dialog that indicates whether an existing USB HID device is located. A sample dialog is as follows: Devices: 1 PID: 823 rev:2 5. Select the Flash button to initiate the flash process. You should see a Waiting for reenumeration message while the system waits for the USB HID mode to update. The system should indicate that the Device was updated successfully! The data from subsequent card swipes should now appear as USB HID MSR reports. Reverting to the Standard USB HID MSR Firmware To revert to the original (default) USB HID MSR firmware, use the NCR ROM Flasher ...
Page 178 16-6 Chapter 16: Converting the MSR to MagTek Emulation Mode ...
Page 179: Appendix A: Memory Map
Memory Map Appendix A: ACPI BIOS 6.2.3.0 FFFF:000F PC BIOS E400:0000 Reserved for PC BIOS E000:0000 = Can Be Overlaid Free Space = ROMs that are not present if DISABLED in the BIOS D680:0000 PXE Option ROM D480:0000 RAID Option ROM (20 K) CF80:0000 VGA Video BIOS (62 K) C000:0000...
Page 180 Appendix A: Memory Map...
Page 181: Appendix B : Irq Settings
IRQ Settings Appendix BIOS Version 1.0.0.0 Interrupts Default Settings System Resource IRQ Priority 1 Reserved 1 3 COM B/2F8 8 4 COM A/3F8 9 5 10 6 COM E/2E0 11 7 12 8 Real Time Clock 13 9 14 10 COM D/2E8 15 11 COM C/3E8 3 ...
Page 182 Appendix B: IRQ Settings...
Page 183: Appendix C : Audio Channel Programming
Audio Channel Programming Appendix The RealPOS 70XRT has stereo speakers in the main operator display. In addition, multi‐channel audio is available. Sound can be sent to the alternate audio ports for an external customer display. The ports are programmed using the Control Panel. Microsoft Windows XP is the operating system of choice for WMV encoding. While many of the tools run on Windows 98 and higher, Windows XP provides better performance on the same hardware, especially with multiple processors or hyper‐ threaded processors like Core 2 Duo. Windows Media Audio 9 Professional provides a full set of features for High Definition (HD) audio, such as for content that has more than stereo channels, 48 kHz audio, or 16 bits of resolution. Although its minimum bit rate of 128 Kbps is not best for many web applications, it is fine for HD. This codec produces better sound than the Windows Media Audio 9 codec at the same data rate, so it is preferred for most HD projects. See the following website for more detail: http://www.microsoft.com/windows/windowsmedia/howto/articles/encodingforhd.aspx ...

NCR RealPOS 70XRT User Manual

Chapter 1: Overview

Chapter 2: Installing the Terminal

Chapter 3: Touch Screen Calibration

Chapter 4: Installing a Secondary (Dual) Display

Chapter 5: Configuring AMT

Chapter 6: Installing Optional Remote Peripherals

Chapter 7: Installing a RAID System

Chapter 8: 2X20 Customer Display Interface

Chapter 9: Cash Drawer Interface

Chapter 10: Wedge to USB MSR Software Migration

Chapter 11: Diagnostic Leds

Chapter 12: Maintenance

Chapter 13: Operating System Recovery

Chapter 14: BIOS Updating Procedures

Chapter 15: BIOS Settings

Chapter 16: Converting the MSR to Magtek Emulation Mode

Appendix A: Memory Map

Appendix B : IRQ Settings

Appendix C : Audio Channel Programming

Quick Links

Related Manuals for NCR RealPOS 70XRT

Summary of Contents for NCR RealPOS 70XRT

Table of Contents