Reporting Safety Defects - Ford Taurus 1997 Owner's Manual

Reporting safety defects

REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your
vehicle has a defect
that could cause a
crash, or could cause
injury or death, you
should immediately
inform the National
Highway Traffic Safety
Administration
(NHTSA) in addition to Ford Motor Company.
If NHTSA receives similar complaints, it may open
an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer or Ford Motor Company.
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1–800–424–9393
(202–366–0123 in the Washington D.C. area) or
write to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
168