Limited Warranty; Out Of Warranty Repairs - DSC Power8 PC5OO5 User Manual

Limited Warranty

Digital Security Controls Ltd. warrants the original purchaser that for a
period of twelve months from the date of purchase, the product shall be
free of defects in materials and workmanship under normal use. During
the warranty period, Digital Security Controls Ltd. shall, at its option,
repair or replace any defective product upon return of the product to its
factory, at no charge for labour and materials. Any replacement and/or
repaired parts are warranted for the remainder of the original warranty or
ninety (90) days, whichever is longer. The original purchaser must
promptly notify Digital Security Controls Ltd. in writing that there is
defect in material or workmanship, such written notice to be received in
all events prior to expiration of the warranty period. There is absolutely
no warranty on software and all software products are sold as a user
license under the terms of the software license agreement included with
the product. The Customer assumes all responsibility for the proper
selection, installation, operation and maintenance of any products pur-
chased from DSC. Custom products are only warranted to the extent
that they do not function upon delivery. In such cases, DSC can replace
or credit at its option.
International Warranty
The warranty for international customers is the same as for any cus-
tomer within Canada and the United States, with the exception that Dig-
ital Security Controls Ltd. shall not be responsible for any customs fees,
taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in ques-
tion to the point of purchase. All authorized distributors and dealers
have a warranty program. Anyone returning goods to Digital Security
Controls Ltd. must first obtain an authorization number. Digital Security
Controls Ltd. will not accept any shipment whatsoever for which prior
authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating
to normal use. It does not cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind, earthquake or
lightning;
• damage due to causes beyond the control of Digital Security Con-
trols Ltd. such as excessive voltage, mechanical shock or water dam-
age;
• damage caused by unauthorized attachment, alterations, modifica-
tions or foreign objects;
• damage caused by peripherals (unless such peripherals were sup-
plied by Digital Security Controls Ltd.);
• defects caused by failure to provide a suitable installation environ-
ment for the products;
• damage caused by use of the products for purposes other than those
for which it was designed;
• damage from improper maintenance;
• damage arising out of any other abuse, mishandling or improper
application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items
shall not be covered by Warranty: (i) freight cost to the repair centre; (ii)
products which are not identified with DSC's product label and lot num-
ber or serial number; (iii) products disassembled or repaired in such a
manner as to adversely affect performance or prevent adequate inspec-
tion or testing to verify any warranty claim. Access cards or tags
returned for replacement under warranty will be credited or replaced at
DSC's option. Products not covered by this warranty, or otherwise out of
warranty due to age, misuse, or damage shall be evaluated, and a repair
estimate shall be provided. No repair work will be performed until a
valid purchase order is received from the Customer and a Return Mer-
chandise Authorisation number (RMA) is issued by DSC's Customer
Service.
Digital Security Controls Ltd.'s liability for failure to repair the product
under this warranty after a reasonable number of attempts will be limited
to a replacement of the product, as the exclusive remedy for breach of
warranty. Under no circumstances shall Digital Security Controls Ltd.
be liable for any special, incidental, or consequential damages based
upon breach of warranty, breach of contract, negligence, strict liability,
or any other legal theory. Such damages include, but are not limited to,
loss of profits, loss of the product or any associated equipment, cost of
capital, cost of substitute or replacement equipment, facilities or ser-
vices, down time, purchaser's time, the claims of third parties, including
customers, and injury to property. The laws of some jurisdictions limit
or do not allow the disclaimer of consequential damages. If the laws of
such a jurisdiction apply to any claim by or against DSC, the limitations
and disclaimers contained here shall be to the greatest extent permitted
by law. Some states do not allow the exclusion or limitation of inciden-
tal or consequential damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and
all other warranties, whether expressed or implied (including all implied
warranties of merchantability or fitness for a particular purpose) and of
all other obligations or liabilities on the part of Digital Security Controls
Ltd. Digital Security Controls Ltd. neither assumes responsibility for,
nor authorizes any other person purporting to act on its behalf to modify
or to change this warranty, nor to assume for it any other warranty or lia-
bility concerning this product. This disclaimer of warranties and limited
warranty are governed by the laws of the province of Ontario, Canada.
WARNING: Digital Security Controls Ltd. recommends that the entire
system be completely tested on a regular basis. However, despite fre-
quent testing, and due to, but not limited to, criminal tampering or elec-
trical disruption, it is possible for this product to fail to perform as
expected.

Out of Warranty Repairs

Digital Security Controls Ltd. will at its option repair or replace out-of-
warranty products which are returned to its factory according to the fol-
lowing conditions. Anyone returning goods to Digital Security Controls
Ltd. must first obtain an authorization number. Digital Security Controls
Ltd. will not accept any shipment whatsoever for which prior authoriza-
tion has not been obtained.
Products which Digital Security Controls Ltd. determines to be repair-
able will be repaired and returned. A set fee which Digital Security Con-
trols Ltd. has predetermined and which may be revised from time to
time, will be charged for each unit repaired.
Products which Digital Security Controls Ltd. determines not to be
repairable will be replaced by the nearest equivalent product available at
that time. The current market price of the replacement product will be
charged for each replacement unit.