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9.2
Technical Support and Troubleshooting
FAQ
Problem
Power doesn't turn on.
Cannot make a call.
No ring tone.
Poor signal quality
Memory Problems
Product Service
When you need Product Service, on the Home screen, press the Programs soft key, select Product
Service, and then press the Action button to obtain the information of service phone and website.
Solution
The remaining battery power may be too low to operating
your Smartphone.
If you use the external AC power, make sure that the AC
adapter is firmly and correctly connected.
Remove the battery and replace it. Turn on the Smartphone
again.
Make sure that the phone function is turned on.
Make sure that you are within the range of the mobile
network service.
Make sure that the Keypad lock is disabled.
Make sure that you dial the correct number.
Check the sound volume.
Make sure that your Smartphone is not muted.
If you are inside a building, move near a window or go
outside.
If you are in a reinforced structure, such as an elevator or
parking garage, wait until you are outside to try your call.
If a warning message of insufficient memory appears, try to
remove programs you no longer need.
If the running programs are occupying large memory, reset
the Smartphone or stop the other programs using TaskMan.
(See the Software Manual.)
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