TrekStor Tv streamer User Manual page 89

Troubleshooting
FAQs – Frequently asked questions:
My TrekStor TV doesn't start – There is no red LED on the player.
Please check that the power cord is plugged in.
Orange LED is blinking – The TrekStor TV is stuck on the splash screen
Unplug the player for a few minutes and then try again.
It might be necessary to perform the emergency firmware installation as described above.
I can't see anything on the TV screen
Check all the connections and cycle through the various TV-OUT options on your remote. You should
also check if your TV has different input options and choose the correct one.
Can't upgrade the firmware – after a reboot my TrekStor TV is stuck on the splash screen
Connect your player to a TV via RCA cables (composite connection) and try the procedure again.
How do I reset the TrekStor TV to factory defaults?
If you have any problems with the device, please make sure that you try to reset your player to
factory defaults via [SETTING] – [SYSTEM] menu. That will help you to avoid many possible issues.
My TrekStor TV looses wireless connection or the playback over wireless is less than perfect.
You need the USB Wireless Adapter N for wireless network connections with the TrekStor TV. To
improve your wireless connectivity and performance you can:
* Use router channels 1 or 11.
* Setup 20 MHz channel width.
* Switch router wireless band to 2.4 GHz
Using a short USB extension cable is a great way to improve the signal strength. Move the USB
Wireless Adapter N and/or your router around and check for improved connections. Sometimes a
little movement can greatly improve the wireless performance.
My TrekStor TV cannot play a video file
Not all video files are encoded to work with the TrekStor TV, i.e. in some cases a codec is used that
is incompatible with the TrekStor TV. Please check our Website for the supported codecs.
Problems can also be caused by a faulty encoding of the media or can happen due to a corrupted
download. Being able to play a file on your PC does not necessarily mean that the TrekStor TV will
be able to play back the same file flawlessly.
In case of a problem, please check if the used audio and video codecs should be supported by
comparing the codecs to the list of supported codecs that you can find on our website.