Lenovo T420 Maintenance Manual page 32

• Authorized IBM Business Partners can access Eclaim at the following Web site:
https://wca.eclaim.com
Using eSupport
For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory)
• eSupport can be used to view the list of key commodities built in a particular machine serial (this is the
same record found in PEW).
• eSupport can be accessed at the following Web site:
http://www.lenovo.com/support
• To view the key commodities, click Download & Drivers. And then click Parts information. After that
click Parts lookup. Type in the model type and serial number. The key commodities will be returned in
the eSupport record under Parts shipped with your system.
For the Remaining FRUs (the complete list of FRUs at the MT Model level)
• eSupport can be used to view the complete list of FRUs for a machine type and model.
• To view the complete list of FRUs, type in the machine type and model (Example: 1829-CTO) under Quick
path. Under "View by Document Type" select Parts information. Under "Filter by Category" select
Service parts. Under "Parts Information by Date" select System service parts. The list of service parts
by description, with applicable machine type model and FRU will be displayed.
Using the HMM
For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory)
Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level.
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ThinkPad T420 and T420i Hardware Maintenance Manual