Samsung SGH-t409 Series User Manual page 38

Error Displayed
Code Error Text
W002 Wi-Fi Connection
Failed
Meaning How to fix it
The phone was 1. If WEP encryption is in use,
unable to get check that the key configured
an IP address on the router matches the key
from the DHCP entered on the phone.
server in order
2. DHCP may be disabled on the
to establish a
wireless router and there is no
connection.
other DHCP server on the
network. Make sure that the
option of DHCP is set to enable
on the wireless router.
3. DHCP pool may be exhausted
- Need to increase the range of
the DHCP server. If the number
of devices currently connected
to the WLAN is greater than the
number of IP addresses
available, then increase the
range.
4. The wireless network the
user is trying to connect to is
configured for static IP
addresses only, check with the
system administrator for an IP
address assignment.
5. Check if MAC filtering is
enabled on the wireless router.
If it is, check that the phone
MAC address is on the Safe List,
if not, add it.
Troubleshooting
WI-FI 32