Customer Satisfaction Procedure (Mexico); Customer Information - Cadillac 2011 Escalade EXT Owner's Manual
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Also See for 2011 Escalade EXT:
- Owner's manual (508 pages) ,
- Brochure (10 pages) ,
- Datasheet (1 page)
Table of Contents
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Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Procedure (Mexico) . . . . . . . . 13-3
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-6
Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Service (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . 13-10
Appointments . . . . . . . . . . . . . 13-11
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair . . . 13-13
Ordering Information . . . . . . 13-15
Reporting Safety Defects
Government . . . . . . . . . . . . . . . 13-16
Government . . . . . . . . . . . . . . . 13-17
General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-18
Event Data Recorders . . . . . . 13-18
®
. . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency
Identification (RFID) . . . . . . . 13-19
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-20
Customer Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner
of the dealership or the general
manager.
13-1
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