Table of Contents
Advertisement
Troubleshooting
When experiencing problems, please refer to the table below for possible solutions. If the problem persists,
contact your dealer. In the case of the kinds of trouble which are not described in the table below, refer to
"Troubleshooting" in the software help.
Symptom
The Status LED does not
light when the USB cable
is connected.
The Status LED (red)
lights.
The computer does not
recognize the elite
Panaboard.
Possible cause and solution
Check that the USB plug is properly plugged in.
→ Unplug the USB cable, wait at least 5 seconds, and plug it in
again. If the status LED still fails to light, contact your dealer.
• The right or left side frame or the reflecting tape inside the
lower frame is dirty.
→ Use a soft cloth that has been moistened with water and
then thoroughly wrung out to gently wipe the dirt off the
reflecting tape. If the dirt is impossible to remove or if the
reflecting tape has been scratched, contact your dealer.
• Magnets or other similar objects have been attached to the
screen board.
→ Do not attach magnets or other similar objects to the screen
board.
• An object has been placed on top of the lower frame.
→ Do not place any objects on top of the lower frame.
• You connected the USB cable while touching the screen board.
→ When you connect the USB cable, do not touch the screen
board.
• The temperature has changed suddenly.
→ Refrain from using the elite Panaboard in locations where
the temperature is subject to sudden changes.
After taking the above steps, unplug the USB cable, wait at least
5 seconds, and plug it in again. If the status LED (red) still lights,
contact your dealer.
• The elite Panaboard and your computer are not connected.
→ Securely connect the USB cable to your computer.
• The USB cable is connected to a USB hub or extension cable.
→ Connect the USB cable directly to your computer and not via
a USB hub or extension cable.
• A different model was selected when installing the software.
→ Select the correct model and reinstall the software.
• The USB cable is damaged.
→ Contact your dealer.
Appendix
See
page
—
27
1
13
13
—
17
—
—
19
—
29
Hide quick links:
Advertisement
Table of Contents
