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Customer service & product
warranty – Australia and
New Zealand
Gigaset Communications provides you
with product information that can be
accessed from the Customer Care section
of our website.
www.gigaset.com/au
It provides you with 24/7 support for all
our products. It also provides a list of FAQs
and answers plus user guides and current
software updates (if available for the prod-
uct) for you to download.
You will also find frequently asked ques-
tions and answers in the appendix of this
user guide.
Gigaset Cordless telephones come with a
2 Year limited warranty that covers faults
with the manufacturing process or com-
ponents.
Gigaset Communications will at its discre-
tion, repair or replace, any product sup-
plied that is found to have a manufactu-
ring defect.
Please retain your proof of purchase
details for warranty purposes.
IMPORTANT
Please retain your sales receipt as proof of
the date of purchase.
Customer Service
If you require assistance in operating this
product please contact us
AUS: 1300 780 878 or by e-mail at giga-
setsupport@ingrammicro.com.au
NZ: 0800 780 878
If you are trying to access a Network Ser-
vice and require assistance specifically
related to the network service or would
like to subscribe to the service, contact
your service provider.
Customer service & product warranty – Australia and New Zealand
Product Warranty
Subject to the conditions below, this pro-
duct is guaranteed against any defect in
materials or workmanship under conditi-
ons of normal use for a period of 24
months from date of purchase.
The benefits conferred by this warranty
are in addition to other warranties and
remedies that are implied under the Trade
Practices Act and similar Country, State
and Territory laws (Statutory Rights).
Subject to your Statutory Rights, the
goods will not be eligible for service under
this warranty if:
To obtain service during the terms of this
warranty call the TecHelp Information Line
on
AUS: 1300 780 878 or by e-mail at giga-
setsupport@ingrammicro.com.au
NZ: 0800 780 878
If it is necessary to have the product ser-
viced, the Customer Service Representa-
tive will inform you of the product return
process.
Please ensure that:
Subject to your Statutory Rights:
– Proof of purchase cannot be provi-
ded;
– The defect was caused by an acci-
dent, misuse, abuse, improper
installation or operation, vermin
infestation, lack of reasonable care,
unauthorised modification, loss of
parts, tampering or attempted
repair by a person not authorised by
Gigaset Communications; or
– The product has been damaged by
lightning or a mains power surge.
– You provide proof of purchase;
– Your product is suitably packaged;
and
– You have included all components
from the original purchase.
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