Planet IPX-330 User Manual
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Planet IPX-330 User Manual

Internet telephony pbx system
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Internet Telephony PBX System
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  • Page 1 Internet Telephony PBX System IPX-330 Internet Telephony PBX System IPX-330...
  • Page 2 IPX-330 Copyright Copyright© 2013 by PLANET Technology Corp. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of PLANET.
  • Page 3 Internet Telephony PBX System IPX-330 CE mark Warning This is a class B device, in a domestic environment; this product may cause radio interference, in which case the user may be required to take adequate measures. Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules.

  • Page 4: Customer Service

    Customer Service For information on customer service and support for the Gigabit SSL VPN Security Router, please refer to the PLANET website (URL: http://www.planet.com.tw). Before contacting customer service, please take a moment to gather the following information: •...

  • Page 5: Table Of Contents

    Internet Telephony PBX System IPX-330 TABLE OF CONTENTS Chapter 1 Introduction....................8 1.1 Features......................11 1.2 Package Contents....................13 1.3 Physical Specifications..................13 1.4 Specifications ..................... 15 Chapter 2 Installation Procedure ................. 17 2.1 Web Login......................17 2.2 Configuring the Network Setting ................ 18 2.3 Changing IP Address or Forgotten Admin Password .........
  • Page 6 Internet Telephony PBX System IPX-330 Chapter 4 Advanced ..................... 50 4.1 Options ......................50 4.1.1 General ....................50 4.1.2 Global Analog Settings................51 4.1.3 Global SIP Settings.................. 52 4.2 VoiceMail......................55 4.3 SMTP Setting..................... 58 4.4 Email to Fax ....................... 59 4.5 Music Settings....................
  • Page 7 Chapter 8 Operating Instructions ................86 8.1 How to connect the IPX-330 IP PBX to the Internet........... 86 8.2 How to combine two IPX-330 IP PBX in a different network ......87 8.3 How to resolve the problem about hearing one side only ........90...

  • Page 8: Chapter 1 Introduction

    Internet or corporation network. With the IPX-330, home users and companies are able to save the installation cost and extend their past investments in telephones, conferences and speakerphones. The IPX-330 can be the bridge between traditional analog systems and IP network with an extremely affordable investment.
  • Page 9 Standard Compliance Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the IPX-330 is able to broadly interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to provide their customers with better multi-media exchange services.
  • Page 10 IPX-330 Green IP Office The Fax to Email / Email to Fax service by the IPX-330 allows users to transfer / receive faxes directly to / from your email inbox as file attachments. It’s an easy and confidential way of receiving, storing and forwarding important fax documents, thus creating a paperless or green office.

  • Page 11: Features

    Internet Telephony PBX System IPX-330 1.1 Features System Highlights 10 concurrent calls and up to 30 registers HD voice codec G.722 for perfect voice quality Fax to Email / Email to Fax for Green Office Voicemail to Email for not missing any important message...
  • Page 12 Internet Telephony PBX System IPX-330 Network and Security Features DDNS Client (PLANET DDNS) DHCP Server / SNMP v1/v2 IEEE 802.1Q of VLAN IPv4 / IPv6 Manual Configuration of Static Route Table Troubleshooting (Ping, Traceroute) VPN Client (Supports N2N / L2TP / PPTP / OpenVPN)

  • Page 13: Package Contents

    Three-way Conference / Video Call 1.2 Package Contents Thank you for purchasing PLANET Internet Telephony PBX system, IPX-330. This Quick Installation Guide will introduce how to finish the basic setting of connecting the web management interface and the Internet. Open the box of the Internet Telephony PBX system and carefully unpack it.
  • Page 14 Internet Telephony PBX System IPX-330 LED definitions Front Panel LED State Description Steady Green PBX Power ON PBX Power OFF Blinking Green System is working System is off Blinking Green PBX network connection established Waiting for network connection Steady Red...

  • Page 15: Specifications

    In-Band and RFC 2833, SIP INFO Protocols SIP 2.0 (RFC-3261), TCP/IP, UDP/RTP/RTCP, HTTP, ICMP, ARP, DNS, DHCP, NTP/SNTP, PPP, PPPoE Internet Sharing DDNS Client(Planet DDNS and Easy DDNS), DHCP Server IEEE802.1Q of VLAN IP Assignment (PPPoE / DHCP / Static) IPv4／IPv6...
  • Page 16 Internet Telephony PBX System IPX-330 Follow Me / Auto-Provision IVR (Interactive Voice Responses) Multi-language System Prompt Multiple Languages of GUI Phone Book / PIN Set Record Files Download Ring Group / SIP Trunk Skype for SIP / Smart DID / System Log T.38 Fax (Pass-through) / Time based rule...

  • Page 17: Chapter 2 Installation Procedure

    Chapter 2 Installation Procedure 2.1 Web Login Step 1. Connect a computer to an ETH port on the IPX-330. Your PC must set up to the same domain of 192.168.0.X as that of the IPX-330. Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer (version 6 and higher), Firefox, or Safari (for Mac).

  • Page 18: Configuring The Network Setting

    Internet Telephony PBX System IPX-330 2.2 Configuring the Network Setting Step 1. Go to Network Settings → Network Figure 2-2. Network & Country Button Figure 2-3. Network Setting page Step 2. Edit your ETH port IP information . There are three types of Ethernet port connection. They are Static IP, PPPoE (Point-to-Point...

  • Page 19: Changing Ip Address Or Forgotten Admin Password

    Internet Telephony PBX System IPX-330 Figure 2-4. Selection of IP Connection Type 2.3 Changing IP Address or Forgotten Admin Password To reset the IP address to the default IP address “192.168.0.1”(ETH) or reset the login password to default value, press the reset button on the front panel for more than 6 seconds.

  • Page 20: Chapter 3 Basic Configuration

    3.1 Preparation Before Operation What kind of IP phone can be used with the IPX-330 IP PBX? Our IPX-330 is based on SIP 2.0 (RFC 3261); any IP phone model based on the same protocol can work with the IPX-330.
  • Page 21 Internet Telephony PBX System IPX-330 If user name and password are right, this following page will be displayed: Network ETH0 IP and MAC will be displayed Storage Total storage and used storage will be displayed Slots Info Channel information will be based on the product model...

  • Page 22: Operator

    Internet Telephony PBX System IPX-330 3 Basic Basic configuration on extension, trunks, etc 4 Inbound Control Configuration of Inbound Route, IVR and Black List, etc Configuration of extension's default information, 5 Advanced Conference Call, Call Transfer, Function Key, etc. Configuration of Routing, Network, VPN, DHCP and other...

  • Page 23: Basic Configuration

    Internet Telephony PBX System IPX-330 3.2.3 Basic Configuration Configure Extensions Planet IP PBX supports SIP/IAX2 and analog extension; configure extension on this page: 【Basic】----【Extensions】 Click【New User】to see the extension configuration interface as shown below: Extension Settings Item Explanation...
  • Page 24 Internet Telephony PBX System IPX-330 SIP/IAX2 Choose extension protocol. Name Extension Name (English Character Only), e.g. Tom. Extension Extension Number connected to the phone, e.g. 888. Password Same password as voicemail. (4-16 digits, e.g.123456) Outbound CID Override the caller ID when dialing out with a trunk.

  • Page 25: Time-Based Rules

    Internet Telephony PBX System IPX-330 Audio Codec Select what audio codec you need to use. 1. There are few default extensions which number started with "8XX", you can add or delete extension by your requirement 2. Maximum extensions: 100. 3. For security reason the default password is random character or number e.g.

  • Page 26: Outbound Call

    3.3.1 Trunks If you want to set up outbound call to connect to PSTN (Public Switch Telephone Network) or VoIP provider, please configure on this page: 【Basic】->【Trunks】 Planet IP PBX supports 2 kinds of trunks: VoIP Trunks and FXO/ FXS Trunks.
  • Page 27 Internet Telephony PBX System IPX-330 VoIP Trunks 1.Click【VoIP Trunk】->【New VoIP Trunk】: Item Explanation Description Define the VoIP(figure or character). Protocol Select protocol for outbound route, SIP or IAX2. Host Set host address (provided by VoIP Provider). Maximum Channels Set maximum channels for simultaneous call. (Only for outbound call;...
  • Page 28 Advanced options for this trunk, e.g. codec, dial plan, etc. You can configure the Analog / GSM line through PLANET IP PBX. The same analog line can’t be used in multiple trunks. If you don't have available analog/GSM trunk, you can't set up trunk.

  • Page 29: Outbound Routes

    Internet Telephony PBX System IPX-330 3.3.2 Outbound Routes Outbound Routes is to define what trunk is used for outbound call by extension user. If user don't allow extension user to call out, please ignore this part. Please configure on this page: 【Basic】->【Outbound Routes】...

  • Page 30: Inbound Call

    Internet Telephony PBX System IPX-330 Item Explanation Rule Name Define the name for the dial rule. Pin Set Input this Pin when you use this dial rule. Place this call Select a trunk for this dial rule through Custom Pattern...
  • Page 31 Internet Telephony PBX System IPX-330 General Distinctive Ring Tone: mapping the custom ring tone file, e.g. set distinctive ring tone as “External”, the phone will play this ring tone when receiving the call. Note: The phone must support such feature as well.
  • Page 32 Internet Telephony PBX System IPX-330 Label Set a label for this port. When incoming calls are from this port, the label will be displayed. Destination Incoming calls will access directly to this destination (extension user, call queue, conference, or IVR).

  • Page 33: Ivr

    Internet Telephony PBX System IPX-330 3.4.2 IVR IVR will improve office efficiency based on your requirement. Please configure on this page【Inbound Control】->【IVR】:...
  • Page 34 Internet Telephony PBX System IPX-330 Click【New IVR】to create a new IVR: Item Explanation Name Set a name for the IVR Extension If you want to listen to the IVR by dialing extension, please input an extension Number. Please Select Select IVR audio file, please configure in this page: 【IVR Prompts】...

  • Page 35: Ivr Prompts

    Internet Telephony PBX System IPX-330 3.4.3 IVR Prompts Record or play IVR music from extension. Please configure on this page:【IVR Prompts】 Click【IVR Prompts】----【New Voice】to create new IVR prompt: Item Explanation File Name Define a name for this voice file. Format Select the voice format, GSM / WAV (16bit) supported only.

  • Page 36: Ring Groups

    Internet Telephony PBX System IPX-330 If you want to hear the prompt, please click【Play】: Select the extension, click【Play】, the selected extension will ring, and you will hear the recorded prompt after picking up the phone. Upload IVR prompt Uploading customized audio file must be in the wav, gsm, ulaw, alaw format, and size must be less than 15MB.

  • Page 37: Black List

    Internet Telephony PBX System IPX-330 Item Explanation Name Define a name for the Ring Group. Strategy Select “Ring All” or “Ring in order”. Ring Group Members Select the Ring Group Member from “the Available Channels”, click to add. If not answered You can choose to forward the call to extension, voicemail, ring group, IVR or hang up if not answered.

  • Page 38: Pick Up Call

    Internet Telephony PBX System IPX-330 comes again. Meanwhile, extension user can add or delete the blacklisted number by function key on the phone. Please operate according to the following diagram: Reference Parameters and Explanation of the Blacklist: Item Explanation When the registered extension user inputs *75 + blacklisted number, this number will be added in the list of Blacklist Number.

  • Page 39: On The Call

    Internet Telephony PBX System IPX-330 3.6 On The Call 3.6.1 Call Parking If you pick up a call at your seat, but it's not convenient to talk in public, you need go to the conference room to talk secretly. At this time, you can input 700 to park this call. The system will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room.

  • Page 40: Conference

    If you want to create a conference room for some extension users or with external lines, you can input conference room number 900, input conference room password 1234 (Admin's password is 2345), then enter the conference room. This IPX-330 supports 3 conference rooms. Please configure it on this page【Conference】 :...
  • Page 41 Internet Telephony PBX System IPX-330 Item Explanation Conference Number The number that users call in order to access the conference room; the default number is “900”. Conference Password Password for users to access the conference, e.g."1234". Administrator Password Password for administrator to access the conference.

  • Page 42: Settings Before Leaving Office

    Internet Telephony PBX System IPX-330 In the conference, admin can add new participant (extension user or external number) to the conference. In the conference, the administrator can invite new guest (extension user or external number) to the conference. (Default password for admin is 2345) Learn how to invite new guest to the conference as the diagram is shown below: 3.7 Settings before leaving office...
  • Page 43 Internet Telephony PBX System IPX-330 Check【Web Manager】 and【Save】 Then login to the Extension Web Panel: Extension Web Panel default Login user name = extension account password = Voice mail password (Default is 1234) Click【Call Forward】:...
  • Page 44 Internet Telephony PBX System IPX-330 Reference Item Explanation Always All incoming calls will be forwarded. Busy Forward when extension is busy. No Answer Forward when no answer from extension. Select an extension, set the ring duration, and add the numbers in the Follow Me List; 【Save】...

  • Page 45: Voice Mail

    Internet Telephony PBX System IPX-330 3.7.2 Voice Mail If you don't want to configure "Follow Me", you can record the message of incoming call, and email the message to your defined mailbox. Click【Extension】---【Extension Settings】 Please enable 【Voice mail】 before configuration, and configure 【VM Password】 and 【Email】 .

  • Page 46: Call Center(Call Queues)

    Internet Telephony PBX System IPX-330 Listen to the message 1. If you would like to use this function, you must write the correct email address in "extension settings". 2. You need to configure SMTP and Email model in【Voice Mail】. Please check the details in the following chapter【Voice Mail】...
  • Page 47 Internet Telephony PBX System IPX-330 Step1: Check【Agent】and【Save】 Step2: Click【Inbound Control】->【Call Queues】...
  • Page 48 Internet Telephony PBX System IPX-330 Item Explanation Queue Number Define an extension number for the queue. Label Define the label for the queue. Ring Strategy RingAll -- Ring all available agents until one answers (default) RoundRobin -- Every available agent will take turns to ring.
  • Page 49 Internet Telephony PBX System IPX-330 Report Hold Time Report the hold time of the next caller for Agent when the Agent is answering the call. Frequency(sec) Repeat frequency to announce the hold time for callers in the Queue. (“0” means no announcement).

  • Page 50: Chapter 4 Advanced

    Internet Telephony PBX System IPX-330 Chapter 4 Advanced 4.1 Options Options include local extension settings and new extension default settings【General】, caller ID setting 【Global Analog Setting】, and NAT FAX setting 【Global SIP Setting】. 4.1.1 General Click【General】to display the dialog as shown below:...

  • Page 51: Global Analog Settings

    Internet Telephony PBX System IPX-330 Record Format Set the format for recording files. (GSM/WAV only) Default Settings for New User Check to enable the default settings. Extension Preferences Set the rule for extensions. 4.1.2 Global Analog Settings Click【Advance】->【Options】->【Global Analog Settings】 ：...

  • Page 52: Global Sip Settings

    Internet Telephony PBX System IPX-330 Busy Detection Enable/Disable Busy Detection. Busy Count Count the Busy Detection. It will be active when enabling Busy Detection. 4.1.3 Global SIP Settings 【Global SIP Settings】is appropriate for professionals. If anything needs to be modified, please contact our tech-support people.
  • Page 53 Internet Telephony PBX System IPX-330 Item Explanation External IP Address that we're going to put in outbound SIP messages if we're behind a NAT External Host Alternatively, you can specify an external host, and Asterisk will perform DNS queries periodically. Not...
  • Page 54 Internet Telephony PBX System IPX-330 Item Explanation TOS for Signaling packets Sets Type of Service for SIP packets TOS for RTP audio packets Sets Type of Service for RTP audio packets TOS for RTP video packets Sets Type of Service for RTP video packets...

  • Page 55: Voicemail

    Internet Telephony PBX System IPX-330 Item Explanation Register Time Out Retry registration calls at every 'x' seconds (default 20) Register Attempts Number of registration attempts before we give up; 0 = continue forever Disallowed Codecs Default is disallowed = all...
  • Page 56 Internet Telephony PBX System IPX-330 Item Explanation Max Greeting Time(sec) Maximum Greeting Time Dial "0" for Operator Dial "0" to cancel the voicemail and forward to Operator. Message Format Save the voice message as this format, WAV (16-bit) or Raw GSM.
  • Page 57 Internet Telephony PBX System IPX-330 Email Settings Item Explanation Attach voicemail to Email The voicemail will be sent as attachment to the user’s Email. Sender Name The sender’s name will be displayed when you receive the Email. From Mailbox to send email Subject Subject of the Email.

  • Page 58: Smtp Setting

    Internet Telephony PBX System IPX-330 4.3 SMTP Setting Item Explanation SMTP server In order to send e-mail notifications of your voicemail, set the IP address or domain name of a SMTP server that your IP PBX may connect to. e.g. mail.yourcompany.com Port The port number the SMTP server runs is generally port 25.

  • Page 59: Email To Fax

    Internet Telephony PBX System IPX-330 4.4 Email to Fax Users can send fax by Email. Please configure as shown below. Click【Advanced】->【Email to Fax】 Check “Enable”, input user name, password and IMAP Server(server format: imap.XX.com), select the Dial Plan and then “Save” and “Activate”.
  • Page 60 Internet Telephony PBX System IPX-330 Please define different music files for different music folders. Music Management: Item Explanation Select Music Directory Load music in the music file. File Display music name under the music file. You can delete it. Select Music Directory Select the file where you want to save your uploaded music.

  • Page 61: Disa

    Internet Telephony PBX System IPX-330 15MB. The sound file must be wav (16bit/8000Hz/Single), gsm, ulaw or alaw !! The size is limited in 15MB 4.6 DISA A trunk call is made to the PBX, and call is made to another trunk through outbound route of the PBX.

  • Page 62: Paging And Intercom

    Internet Telephony PBX System IPX-330 4.7 Paging And Intercom Paging and Intercom is used for calling a paging extension; all terminals which support this function will be picked up automatically and listen;, meanwhile, it supports duplex. Click【Advanced】->【Paging and Intercom】->【New Paging Group】:...

  • Page 63: Call Recording

    Internet Telephony PBX System IPX-330 Item Explanation PIN Set Name Define the name for this PIN Set. PIN List Define PIN codes in this list. 4.9 Call Recording Call Recording is used for recording extension. Please configure it as shown below: Click【Advanced】->【Call Recording】->【New Call Recording】:...

  • Page 64: Speed Dial

    When dialingl *9900, the call is going to 85337096 automatically. 4.11 Smart DID Smart DID: After extension user makes an outbound call, the call is ringing back to Planet IP PBX, and directed to the one who made the last call. Please configure it as shown below: Click【Advanced】->【Smart DID】:...

  • Page 65: Call Back

    “Save”--“Activate”. 4.12 Call Back When user makes calls by the callback number to Planet IP PBX, the call will be hung up automatically. Then the PBX will call back this number and forwarded to define destination after the call is connected. Please configure it as shown below: Click【Advanced】->【Callback】:...

  • Page 66: Phone Book

    Internet Telephony PBX System IPX-330 Input callback number and define the destination. 4.13 Phone Book When incoming call matches the number in the phone book, the name of the matched number will be displayed. Please configure it as shown below: Click【Advanced】->【Phone Book】:...

  • Page 67: Feature Codes

    Extension Range to Park Define the extension range for parking calls. (e.g. 701-720) Calls Call Parking Time(sec) Define the time for parking calls. Planet IP PBX will call the extension again if parking is over time. Pickup Extension Define an extension for pickup.
  • Page 68 Internet Telephony PBX System IPX-330 While on conversation with A, you dial the Attended Transfer key sequence. The system says "Transfer" then gives you a dial tone, while A is on hold. You dial the transferee number (B's number) and talk with B to introduce the call, then you can hang up and A will be connected with B.

  • Page 69: Ip Phone Provision

    Internet Telephony PBX System IPX-330 4.15 IP Phone Provision When you need many IP Phones, please record the MAC, extension number, and user name of each phone according to the format (please take reference of the auto provision script file model for details).

  • Page 70: Chapter 5 Network Settings

    Internet Telephony PBX System IPX-330 Chapter 5 Network Settings 5.1 Network You can configure the WAN Port, and define the Virtual Interface. Click【Network Settings】->【Network】->【IPv4 Settings】 Reference Item Explanation IP Assign Static/ DHCP/PPOE supported. Virtual Interface Define the virtual interface for WAN Port.

  • Page 71: Static Routing

    Internet Telephony PBX System IPX-330 Click【Network Settings】->【Network】->【VLAN Settings】: VLAN Reference: Item Explanation Enable Enable VLAN to define the VLAN address and VLAN ID. 5.2 Static Routing Click【Network Settings】->【Static Routing】: Item Explanation Destination Set destination network for static routing. Subnet Mask Set subnet mask of the destination network.

  • Page 72: Vpn Server

    Internet Telephony PBX System IPX-330 5.3 VPN Server Planet IP PBX supports three kinds of VPN servers: L2TP, PPTP and OpenVPN. Click【Network Settings】->【VPN Server】 ： Reference: Item Explanation VPN Server Mode Three kinds of VPN servers -- L2TP, PPTP and OpenVPN -- supported（Only one mode can be enabled simultaneously).

  • Page 73: Vpn Client

    When the mode is OpenVPN server, click【Network Settings】->【VPN Server】->【OpenVPN Certificate Download】 ： This page is used for management of OpenVPN certificate file. 5.4 VPN Client Planet IP PBX supports four kinds of VPN Clients: L2TP, PPTP, OpenVPN and N2N. Click【Network Settings】->【VPN Client】 ：...

  • Page 74: Dhcp Server

    Internet Telephony PBX System IPX-330 Reference: Item Explanation VPN Client Four kinds of VPN Clients supported: L2TP, PPTP, OpenVPN and N2N（Only one mode can be enabled simultaneously） Enable Enable/Disable VPN Client 5.5 DHCP server Click【Network Settings】->【DHCP Server】 ： Click【Network Settings】->【DHCP Server】->【DHCP Client List】:...

  • Page 75: Ddns Settings

    Click【Network Settings】->【DHCP Server】->【Static MAC】->【New Static MAC】: 5.6 DDNS Settings After setting DDNS (Dynamic Domain Network Server), Planet IP PBX settings will be visited remotely. Click【Network Settings】->【DDNS Settings】 ： Planet supports DDNS provided by Planet DDNS / Dyndns.org / No-ip.com / zoneedit.com.

  • Page 76: Snmpv2 Settings

    Enable “Read Only” of SNMP RO Community Define the name of RO Community of SNMP RO Network Define network of RO 5.8 Troubleshooting You can ping other network devices through Planet IP PBX and track network routing by command "Traceroute" . Click【Network Settings】->【Troubleshooting】:...

  • Page 77: Chapter 6 Security

    Internet Telephony PBX System IPX-330 Chapter 6 Security This chapter will introduce you how to configure the Security of PLANET IP PBX. 6.1 Network And Country Click【Security】->【Firewall】 Iptables Command Explanation Check iptables list iptables -L -n Clear iptables list iptables -F Deny an IP （192.168.0.3...

  • Page 78: Service

    Internet Telephony PBX System IPX-330 6.2 Service 【Service】: Settings of SSH/FTP and HTTP Port. Click【Security】->【Service】: Enable SSH to login background management system through SSH. Enable FTP to allow uploading files to system through FTP.

  • Page 79: Chapter 7 Report

    Internet Telephony PBX System IPX-330 Chapter 7 Report 7.1 Record List Check recordings of specified extension or conference here, or delete the recording file. 【Record List】: 【Conference】: 【One Touch Recording】 7.2 Call logs Check call logs by caller ID or callee ID.

  • Page 80: System Logs

    Duration in the call logs is not really charged duration. If you need billing, PSTN must support polarity reversal function, and meanwhile, you must configure relevance parameters of polarity reversal in trunk configuration for Planet IP PBX. 7.3 System logs Click【Report】->【System Logs】, and you can download/ delete the system logs.
  • Page 81 Internet Telephony PBX System IPX-330 Reference Item Explanation Enable Enable FTP Data Storage. Server Address Set FTP server address (IP address or domain). User Name User name for login FTP. Password Password for login FTP. Directory Define a directory used for storage on FTP server.

  • Page 82: Management

    Internet Telephony PBX System IPX-330 7.5 Management 【Management】is used to modify password of Planet system, and the settings of system voice. Click 【System】->【Management】: 【Set Language】Choose the voice language you want 7.6 Backup Click【System】->【Backup】...

  • Page 83: Reset & Reboot

    Internet Telephony PBX System IPX-330 Reference: Item Explanation Take a Backup Take a backup of the current system configuration. Restore Restore system to the specified backup configuration. Delete Delete specified backup file. Click the download button “ ” to download the specified backup file and manage locally.

  • Page 84: Upgrade

    Internet Telephony PBX System IPX-330 Click【Factory Default】to reset the system to factory default. Click【Reboot】to reboot the system. 7.8 Upgrade 7.8.1 WEB Upgrade Click【System】->【Upgrade】->【WEB Upgrade】: Click【Browse】to select the firmware file, and then click【Upload】to upload the selected firmware to system and finish the upgrading automatically.
  • Page 85 Internet Telephony PBX System IPX-330 Reference: Item Explanation Restore Default Set System will restore to factory defaults after checking this option. Enter The Package Name Enter the package name for upgrading. TFTP Server IP address Enter your TFTP server IP address.

  • Page 86: Chapter 8 Operating Instructions

    8.1 How to connect the IPX-330 IP PBX to the Internet If your office accesses the public network through router, you can put Planet IP PBX behind the router. You should connect the WAN port of the IP PBX to the LAN port of the router.

  • Page 87: How To Combine Two Ipx-330 Ip Pbx In A Different Network

    IPX-330 8.2 How to combine two IPX-330 IP PBX in a different network Normally, two sets of the IPX-330 are located in different places with different IP addresses for Internet access. For external line configuration, you must use public IP address.
  • Page 88 In here both UTP and TCP must open for IP PBX. Step2: IPX-330 Configuration Configure the trunk and dial plan on IPX-330-B, and register IPX-330-B IP to IPX-330-A. The configuration is the same as the above, but you have to replace the public IP address with the internal IP: 192.168.1.21.
  • Page 89 IPX-330 Step4: Connect two sets of the IPX-330 and make the call Create extension 601 on IPX-330-A, extension 801 on IPX-330-B, and create the correct outbound rule. Public IP must be provided by network provider. It could be dynamic IP address, and...

  • Page 90: How To Resolve The Problem About Hearing One Side Only

    Internet Telephony PBX System IPX-330 8.3 How to resolve the problem about hearing one side only If the IPX-330 is behind router, to resolve the problem, please set up IP address as shown below: Click【Advanced】->【Option】->【Global SIP Settings】: Item Explanation External IP...

  • Page 91: How To Use Skype Account In Ipx-330

    Internet Telephony PBX System IPX-330 8.4 How to use Skype account in IPX-330 [Answer] : Notice: The fee of your business account is much more than €50 when you use the account for the first time. https://login.skype.com Sign in with the business account.
  • Page 92 Internet Telephony PBX System IPX-330 Please click the Skype connect...
  • Page 93 Internet Telephony PBX System IPX-330 Create a SIP profile Then you can create one sip account, you need to pay € 4.95 for one channel as monthly rent and you need to input the registration information in our VoIP trunk blank. Then you can register with Skype server.
  • Page 94 Internet Telephony PBX System IPX-330 Settings on IPPBX Build one sip trunk with Skype for sip account Provider Type: Custom Trunk Host: sip.skybe.com User name: the user name you defined in Authentication detail Password: the password you defined in Authentication detail...
  • Page 95 After we have done the above, in the extension we can dial 00 + Country Code + City Area code + local number to dial out via Skype line For example, dialing number 00(outbound prefix number)+ 001(International Code)+ 886(Country code) + 2(city Area code without 0)+ 22199518(local phone number) will enable you to contact Taiwan Planet Company...
  • Page 96 Internet Telephony PBX System IPX-330 Set inbound rule...

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