Diagnostics; Monitoring Operation - TomTom LINK 530 Installation Manual

Diagnostics

Monitoring operation

You can monitor the system operation of your LINK 530 by looking at the green system LED and
referring to the table below.
For detailed diagnostics use the TomTom Business Solutions Diagnostic Tool. You can download
the Diagnostic Tool from the Partner Portal at
ness.tomtom.com/10001/areas/reseller/index.xml. Go to Technical Support and select Activation
and Diagnostics.
GREEN LED mode
OFF
OFF and short ON
every 3sec
Rapidly flashing
ON and short OFF
every 3sec
ON
You can monitor the connection of your LINK 530 to the mobile network and to TomTom
WEBFLEET by looking at the yellow connection LED and referring to the table below. For detailed
diagnostics always use the TomTom Business Solutions Diagnostics Tool.
YELLOW LED mode
OFF
OFF and short ON
every 3sec
Rapidly flashing
Unit is in standby mode or is not connected to power.
Switch on ignition.

Check if the device is properly connected to

Ignition off.
No operating system and/or no application available or application
failed.
Install latest firmware application using the TomTom Business

Solutions Firmware Update
Ignition on. Application is running, device is not activated.
Activate device.

Application is running, device is activated.
Not connected - No mobile network coverage.
Check if device is connected to

Move the vehicle as you may be in a mobile network dead spot.

Not connected - Correct mobile network operator not avaialable.
Check WEBFLEET subscription for mobile network roaming support.

Move the vehicle as you may be in a mobile network dead spot.

SIM not in place; SIM defective; Modem problem.
Use TomTom Business Solutions Diagnostics Tool for detailed

diagnostics and contact TomTom Business Solutions Customer
support at business.tomtom.com/support. Enclose the log file pro-
vided by the Diagnostics Tool.
busi-
Tool.
power. Switch on ignition.
24
power.