Arris Touchstone TM1602G User Manual
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Arris Touchstone TM1602G User Manual

Telephony modem
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Touchstone TM1602G Telephony
Modem
User Guide
Release 16 STANDARD 1.4 August 2016
August 2016

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Summary of Contents for Arris Touchstone TM1602G

  • Page 1 Touchstone TM1602G Telephony Modem User Guide Release 16 STANDARD 1.4 August 2016 August 2016...
  • Page 2 ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Rear Panel ........................24 Selecting an Installation Location ..................24 Mounting the Telephony Modem ................... 25 Tools and Materials ....................25 Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 4 I can get on the Internet, but everything is slow ............38 I don't have a dial tone when I pick up the phone - why? ..........38 Glossary ........................ 39 Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Overview

    Touchstone TM1602G Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service. It also provides Lithium-Ion battery backup capability to provide continued telephone service during power outages.
  • Page 6 Chapter 1: Overview The Touchstone TM1602G Telephony Modem provides an Ethernet connection for use with either a single computer or home/office Local Area Network (LAN). In addition, the TM1602G provides for up to two separate lines of telephone service. Installation is simple and your service provider will provide assistance to you for any special requirements.

  • Page 7: Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Modem complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Modem to existing telephone wiring should only be performed by a professional installer.

  • Page 8: Fcc Part 15

    Connect the equipment into an outlet on a circuit different from that to which the receiver  is connected. Consult the dealer or an experienced radio/TV technician for help.  Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: Rf Exposure

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 10: Getting Started

    Chapter 3 Getting Started About Your New Telephony Modem The Touchstone TM1602G Telephony Modem is DOCSIS 3.0 or Euro-DOCSIS 3.0 compliant with the following features: Speed: much faster than dialup or ISDN service; up to sixteen times faster than DOCSIS 2.0 ...
  • Page 11 Read this information carefully and contact your service provider if you have any questions. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: Getting Service

    Windows Windows Vista, Windows 7, Windows 8, or Windows 10. A supported Ethernet or wireless LAN connection must be available. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: Mac Os

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this Manual This manual covers the Touchstone TM1602G Telephony Modem. The model number is on the label affixed to the Telephony Modem. 1. Model Number...

  • Page 14: Ethernet Connection

    Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 15: Battery Installation And Removal

    Telephony Modem model and usage. It may be green or black. Basic Backup Battery (Green) Basic Backup Battery (Black) Basic Battery Installation and Replacement Refer to (page 17). Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 16 If your battery is partially discharged (for example, if it is in the middle of a self-test or is not yet fully charged), then your backup time will be reduced. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 17: Basic Battery Installation And Replacement

    2. Hold the battery pack so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay. 1 - Battery Slots 2 - Battery Guides Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Extended Battery Installation And Replacement

    The battery backup is not intended to take the place of AC power. Use this procedure to install or replace the backup battery. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 19 Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 20: Maximum Battery Installation And Replacement

    The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup battery. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 21 Note: You may need to push down gently on the front of the Telephony Modem to latch the battery into place. The Telephony Modem will not begin operating until you apply AC power. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 22: Battery Usage And Storage Conditions

    Telephony Modem for any prolonged period of time. Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take-back laws, ARRIS has joined Call2Recycle, a collection program for rechargeable batteries throughout North http://www.call2recycle.org America.

  • Page 23: Installing And Connecting Your Telephony Modem

    Front Panel The front of the Telephony Modem has the following indicators. 1. Battery: indicates the battery status. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 24: Rear Panel

    Telephony Modem so at least one of the screws are fastened to a stud. This may prevent the Telephony Modem from pulling out of the wall in the future. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 25: Mounting The Telephony Modem

    Modem from pulling out of the wall in the future. To prevent overheating of the Telephony Modem, do not block the ventilation holes on the sides of the unit. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 26 1/8” (3 mm) between the screw head and the wall. If not using anchors, just drive the screws. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 27: Desktop Mounting Instructions

    Failure to do so may result in loss of service and/or permanent damage to the Telephony Modem. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 28 4. Connect one end of the telephone cable to the telephone port on the back of the Telephony Modem (1 or 2). Connect the other end to the telephone. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Configuring Your Ethernet Connection

    4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 30: Tcp/Ip Configuration For Windows 7, Windows 8, Or Windows 10

    Network 2. Click the icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 31 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 32: Using The Telephony Modem

    The Telephony Modem has LED indicator lights to assist in troubleshooting. 1. Battery 4. Online 2. Tel 2 5. US/DS 3. Tel 1 6. Power Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 33: Battery Mismatch

    Off = Battery Power power Battery Flash = Off- Flash = Installed hook Battery bad of low Off = disabled Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: Patterns: Startup Sequence

    Note: The US/DS indicator flashes yellow during startup and turns green if the Telephony Modem establishes an ultra-high speed connection. For some service providers, these colors may be reversed. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 35: Using The Reset Button

    The TM1602G supports a “Boot from Battery” feature that allows the Telephony Modem to provide continued telephone service during power outages. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 36 3. Press the Reset button; the Power light should turn on immediately. Note: If the Telephony Modem does not turn on, the battery may not be charged. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 37: Troubleshooting

    Press the Reset button on the back of the Telephony Modem. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 38: I Can Get On The Internet, But Everything Is Slow

    Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 39: Glossary

    (which eliminates the need for a more computers into a Local Area Network cross-over cable). (LAN). EuroDOCSIS The European version of DOCSIS. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 40 HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 41 connected to the cable outlet that you want to use for your Telephony Modem. You can buy a splitter from any electronics Protocol retailer and most discount stores. A set of rules and formats that determines the communication behavior of network Switched outlet entities at a given layer.
  • Page 42 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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