System Highlights; Networking Features - Panasonic KX-TDA50 Installation Manual

1.1 System Highlights

1.1 System Highlights
1.1.1 System Highlights

Networking Features

The Hybrid IP-PBX supports the following private networking features:
TIE Line Service
PBXs can be connected via a privately leased telephone lines forming a private network.
These "TIE lines" provide a cost-effective way to route calls and communications, and are
often used to connect corporate offices located in different cities.
QSIG Support
TIE line service can be used on a private network that implements the QSIG protocol
(Q.931). QSIG offers TIE line service as well as advanced caller and called party
identification features.
Voice over Internet Protocol (VoIP) Network
The Hybrid-IP PBX can be used on a private network which implements VoIP. On this type
of network, information is sent over the private network in IP packets, which allows voice
as well as data to be sent to other devices in the private network.
Built-in Small Call Center Features
Extensions can form an incoming call distribution (ICD) group and be used as a small call
center which can take advantage of several features, some of which are highlighted below.
Queuing
When all available extensions in an ICD group are busy, additional calls can be placed in
a queue as they arrive. While calls are waiting in the queue, callers can hear background
music (BGM), an outgoing message (OGM), etc.
Log-in/Log-out
Members of an ICD group can log-in to or log-out of a group manually. Group members
can log-in at the beginning of a work shift, and log-out at the end of the day. While logged-
in, ICD group members can be allotted a specified amount of time after completing a call
during which new calls will not be received by their extensions, allowing them to finish any
necessary paperwork before being eligible to receive new calls (Wrap-up).
VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or
callers are answered quickly. When using VIP Call mode, ICD groups are assigned a
priority, allowing calls in higher-priority groups to be answered before calls in lower-priority
groups.
Computer Telephony Integration (CTI) Features
Computers can be connected to the Hybrid-IP PBX to provide extension users with access to
advanced features such as pop-up display of caller information, computer-based speed dialing,
etc.
PC Phone/PC Console
These Panasonic CTI applications can be used on computers connected to each
extension, providing their respective extension users with powerful and flexible call
handling and display features.
18 Installation Manual