Introduction; Scope Of Manual; How To Use This Manual; Warranty And Service Support - Motorola GM1200E Service Manual

1.0

Introduction

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This chapter outlines the scope and use of the basic service manual and provides an overview of
the warranty and service support.
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Scope of Manual

This manual is intended for use by technicians familiar with similar types of equipment. It contains
levels 1 and 2 service information required for the equipment described and is current as of the
printing date. Changes which occur after the printing date maybe incorporated by a complete Basic
Service Manual revision to your Product Manual or alternatively as additionson a chapter basis.
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How to Use This Manual

The basic service manual contains a general chapter giving information on warranty and support,
model charts and technical specifications. Chapters 2 and 3 contain level 1 and level 2 service
information for the radios and accessories respectively. Chapter 4 contains radio tuning procedures.
Refer to the Table of Contents for a general overview of the manual.
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Warranty and Service Support

Motorola offers long term support for its products. This support includes full exchange and/or repair
of the product during the warranty period, and service/ repair or spare parts support out of warranty.
Any "return-for-exchange" or "return-for-repair" by an authorised Motorola Dealer must be
accompanied by a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an
Authorised Motorola Dealer.
4.1

Warranty Period

The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or
Reseller contract. These conditions may change from time to time and the following notes are for
guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed prior to shipping the unit back to Motorola. To
ensure the product has been correctly programmed or has not been subjected to damage outside
the terms of the warranty.
Prior to shipping any radios back to the appropriate Motorola warranty depot, please contact
Customer Services. All returns must be accompanied by a Warranty Claim Form, available from
your Customer Services representative. Products should be shipped back in the original packaging,
or correctly packaged to ensure no damage occurs in transit.
General
Introduction
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