Online And Telephone Support; Support Offerings - VMware ACE EN-000042-00 Administrator's Manual

ACE Management Server Administrator's Manual
Technical Support and Education Resources
The following sections describe the technical support resources available to you.
To access the current versions of this book and other books, go to:
http://www.vmware.com/support/pubs

Online and Telephone Support

Use online support to submit technical support requests, view your product and
contract information, and register your products. Go to:
http://www.vmware.com/support
Customers with appropriate support contracts should use telephone support for the
fastest response on priority 1 issues. Go to:
http://www.vmware.com/support/phone_support.html

Support Offerings

Find out how VMware support offerings can help meet your business needs. Go to:
http://www.vmware.com/support/services
VMware Professional Services
VMware Education Services courses offer extensive hands‐on labs, case study
examples, and course materials designed to be used as on‐the‐job reference tools.
Courses are available onsite, in the classroom, and live online. For onsite pilot
programs and implementation best practices, VMware Consulting Services provides
offerings to help you assess, plan, build, and manage your virtual environment. To
access information about education classes, certification programs, and consulting
services, go to:
http://www.vmware.com/services
8 VMware, Inc.