Baxi Platinum Combi 24 HE User's Operating Instructions & Important Warranty Information page 12

heateam
heateam is the national customer service division of Baxi
Heating UK Limited providing a free warranty service within 5
years of installation of your boiler. If your installer is unable to
rectify your boiler fault, by contacting one of our friendly
advisors we can arrange an engineer if required.
When calling heateam it would be helpful if you could have the
following information to hand:
1 Boiler serial number.
2 Boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the
boiler serial number).
heateam will verify the boiler age via the serial number and
offer a free warranty service within 5 years of installation of the
boiler. If you are unable to provide this information or the
boiler has been installed for over 5 years, heateam will charge a
competitive rate for the repair. The engineer when visiting will
verify if the boiler is under the free 5 years warranty service, in
this case heateam will provide a full refund.
If you have contacted your installer and they are unable to
assist you at this time, please contact heateam.
heateam is open Monday to Friday 8am - 6pm, weekends and
bank holidays 8.30am - 2pm, closed on Christmas and New
Years Day.
Telephone 08700 60 30 60*
* To aid in continuous improvement and staff training, calls
to this line may be monitored or recorded.
Baxi H e ating U K Li m i ted
Brownedge Road Bamber Bridge Preston Lancashire PR5 6UP
After Sales Service 08700 60 30 60 Technical Enquiries 08706 049 049
Website www.baxi.co.uk
ompany
Please complete the boxes below
Serial Number
Date of Installation
Installer Details (name, address and contact number(s)
924.354.1
Information Label
(on inside of panel)
Comp N o 5116281 - Iss 2 - 11/05