Baxi Platinum Combi 24 HE User's Operating Instructions & Important Warranty Information page 10

No Heating/Hot Water
User to check
fault diagnosis
Contact your installer
Installer unable
to rectify fault
Installer contacts
Help-line
Contact heateam
Important information
you need to arrange
an appointment:
- Product serial number
- Make and model
- Installer details
- Proof of purchase
Contact
heateam
08706 60 30 60
10
5.0 Fault Finding/Emergency
In the unlikely event you have a problem with your boiler
please check the following.
1. Is the electricity supply to your boiler switched on
and the selector switch set to Central Heating and Hot
Water?
If so the Green 'Power On' neon will be on.
2. Is a fault suggested by the neon indicators?
Yes - Identify as described on Page 4.
No - Continue below
3. Is the gas supply turned on?
4. Is the mains water supply turned on?
5. Is the system pressure correct?
6. Is the programmer or timer switch set to On?
Refer to the instruction booklet supplied with these
items for correct setting and operation.
7. Are the temperature controls on the boiler turned
on and set high enough?
8. Are all system controls such as room and cylinder
thermostats set high enough?
9. Are the thermostatic radiator valves set high enough?
Contact your Installer
If you have followed the steps in this simple checklist but
your boiler still does not fire contact your installer.
Any repairs to the boiler will usually be the responsibility of
the Installer during the warranty period.
Installer Help-line
Should your installer need assistance he/she can contact our
trade support help-line for diagnostic and remedy advice.