Troubleshooting
KDC and MFP clocks are out of sync
This error indicates that the printer clock is more than five minutes out of sync with the domain controller clock.
M
AKE SURE THAT THE DATE AND TIME SETTINGS ON THE PRINTER ARE CORRECT
1
From the Embedded Web Server, click Settings > Security > Set Date and Time.
2
If you have manually configured date and time settings, then adjust the settings if necessary. Make sure that the
time zone and daylight saving time settings are correct.
Note: If your network uses DHCP, then make sure that NTP settings are not automatically provided by the DHCP
server before manually configuring NTP settings.
3
If the printer uses an NTP server, then make sure that those settings are correct and that the NTP server is
functioning correctly.
4
Apply the changes.
Kerberos configuration file is not uploaded
This error occurs when PKI Authentication is configured to use the Device Kerberos Setup, but no Kerberos file has been
uploaded.
M
AKE SURE THAT THE
1
From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF) > PKI Authentication >
Configure.
2
If you are using Simple Kerberos Setup, then clear Use Device Kerberos Setup, and then apply the changes.
3
If you are using a Kerberos configuration file, then do the following:
a
From the Embedded Web Server, click Settings > Security > Security Setup > Kerberos 5.
b
From the Import Kerberos File section, browse to the krb5.conf file, and then click Submit.
Cannot authenticate users
M
AKE SURE THAT THE
1
From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF) > PKI Authentication >
Configure.
2
For Simple Kerberos Setup, make sure that the realm is correct and typed in uppercase.
3
If you are using a krb5.conf file, then make sure that the Realm entries in the configuration file are in uppercase.
Domain controller certificate is not installed
M
AKE SURE THAT THE CORRECT CERTIFICATE IS INSTALLED ON THE PRINTER
For information on installing, viewing, or modifying certificates, see
the device" on page
24.
K
ERBEROS FILE HAS BEEN UPLOADED
R
EALM SPECIFIED IN THE
K
ERBEROS SETTINGS IS IN UPPERCASE
"Installing a Certificate Authority certificate on
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