Troubleshooting Your Computer; Audio Problems - HP Notebook PC Reference Manual

Troubleshooting Your Computer

Troubleshooting and Maintenance
Troubleshooting Your Computer
This section contains solutions to a many types of problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.
Here are some other sources of information for troubleshooting:
• Open the HP Web-based troubleshooting tool: click Start, All Programs, HP Instant
Support (Windows XP), or double-click the HP Instant Support icon on the Windows
desktop (Windows 2000). Search or browse the troubleshooting database for the
information related to your problem.
• Click Start, Help and Support, Fixing a Problem (Windows XP) or Start, Help
(Windows 2000), and use the Windows troubleshooters.
• See the Microsoft Windows manual shipped with the computer.
• See the HP Notes in the online HP Library for updated information.
• Find technical tips and software updates for the computer at the HP Business Support
Web site (www.hp.com/go/bizsupport).
• Test your computer by running the e-Diagtools test program. See "Testing the
Hardware" on page 116.
• Contact your dealer or Hewlett-Packard—see "To contact HP for support or service"
on page 128. Please have your computer with you when you call.

Audio Problems

If no sound is audible
• Press the back end of the volume control several times.
• Click the speaker icon on the taskbar (if present), and make sure that Mute is not
checked and the Volume Control slider is not set to the bottom. Or, press the audio
mute button so the indicator light goes off.
• When you are operating your computer in MS-DOS mode (for example, when
running MS-DOS games), you may find that the sound does not operate properly. Use
Windows applications for full use of sound capabilities.
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