Summary of Contents for Acer TravelMate 290 Series
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Acer TravelMate 290/Extensa 2900 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw Project Code: T44 for TravelMate 290 Please note that this model (also named TravelMate 290) is different model from previous TravelMate 290.
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Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Chapter 1 System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® ® Intel Pentium M processor at 1.3 ~ 1.7 GHz or higher Intel 855PM Chipset Memory upgradeable up to 2GB with 2 slots Internal removable optical drive (AcerMedia bay) High-capacity, Enhanced-IDE hard disk...
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I/O Ports One type II CardBus PC Card slot One RJ-45 jack (Ethernet 10/100) One RJ-11 phone jack (V.92) One DC-in jack for AC adapter One parallel port One VGA port for external monitor One speaker/headphone-out jack (3.5mm mini jack) One microphone-in jack Three USB 2.0 ports (Two in rear and one on left) One FIR port (IrDA)
Board Layout Top View CRT Connector JP16 Module Connector Parallel Port JP17 Mini PCI Connector IEEE 1394 Connector JP18 Speaker Connector TV-OUT Connector JP19 Headphone-out Jack RJ11/RJ45 Connector JP20 SD Socket USB Connector X2 JP21 Microphone-in Jack CPU FAN Connector JP22 HDD Connector USB Connector...
Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View Icon Item Description Display screen Also called LCD (liquid-crystal display), displays computer output. Power Button Turns on the computer power. Touchpad Touch-sensitive pointing device which functions like a computer mouse.
Front View Icon Item Description Latch Latch for opening and colsing the computer. AcerMedia bay For hot-swappable modules including 24x CD-ROM, 8x DVD-ROM, or 24/10/8/24x DVD/CD-RW combo or 2x DVD-RW. Chapter 1...
Left Panel Icon Item Description Infrared port Interfaces with infrared devices (e.g., infrared printer, IR-aware computer). PC card slot Accepts one Type II 16-bit PC card or 32- bit CardBus PC card. Wireless Enables and disables wireless communication switch communication devices. Stereo speaker Outputs sound.
Right Panel Icon Item Description Stereo speaker Outputs sound. Houses the computer hard disk. Ventialtion slot Enables the computer to stay cool, even after prolonged use. DC-in jack Connects the AC adapter. Chapter 1...
Rear Panel Item Description Item Description Item Description Icon Item Description IEEE 1394 port Connects IEEE 1394 devices. S-video Connects to a television or display device with S-video input. Ethernet port Connects to an Ethernet 10/100-based network. Modem port Connects to a phone line. Two USB 2.0 ports Connects to Universal Serial Bus devices (e.g., USB mouse, USB camera).
Bottom Panel Icon Item Description RAM slot Houses the computer’s main memory. AcerMedia bay release Unlatches the AcerMedia drive for latch removing the optical drive. AcerMedia bay Houses an AcerMedia drive module. Battery bay Houses the computer’s battery pack. Battery release latch Unlatches the battery to remove the battery pack.
Indicators The computer has six easy-to-read status icons below the display screen. The status LCD displays icons that show the status of the computer and its components. Icon Function Description Lights when Hard Disk Drive is activated. Lights when Optical Disk Drive is activated. Scroll lock Lights when Scroll Lock is activated.
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Charging: Flashing 1 sec. and off 3 sec. Low capacity (about 10% for 8-cell battery and about 15% for 4-cell battery): Flashing 0.25 sec. and off 0.25 sec. Critically low capacity (about 3% for 8-cell battery and about 5% for 4-cell battery): Flashing 0.1 sec. and off 0.1 sec.
Lock Keys The keyboard has four lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Pad lock When Pad Lock is on, the embedded keypad is (Fn-F10) enabled.
Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the right hand side of the keycaps. Desired Access Num Lock On Num Lock Off Number keys on embedded Type numbers in a normal keypad manner.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Description Windows logo Start button. Combinations with this key perform special functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) + M (Undoes Minimize All)
Hot Keys The computer uses hotkey or key combinations to access most of the computer’s controls like sreen brightness and volume output. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Function...
The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International.
Launch Keys Located at the top of keyboard are three buttons. The left-most button is the power button. To the right of the power button are the two launch keys. They are designated as the programmable buttons (P1 and P2). Launch Key Default application User-programmable...
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following items teach you how to use the touchpad: Move your finger across the touchpad to move the cursor.
Hardware Specifications and Configurations Processor Item Specification CPU type ® ® Intel Pentium M Processor at 1.3~1.7 GHz CPU package µ FCBGA package CPU core voltage ® ® Intel Pentium M Processor supports automatic selection of power supply voltage CPU I/O voltage 1.05V BIOS Item...
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Audio Interface Item Specification Audio Controller Realtek ALC202 AC97 Codec Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 20 bit stereo Digital to Analog converter 18 bit stereo Analog to Ditial converter Compatibility AC97 2.2 & WHQL spec. Mixed sound source Sampling rate 48 KHz...
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PCMCIA Port Item Specification PCMCIA controller ENE CB1410 CardBus Supports card type Type II Number of slots One type-II Access location Left panel Supports ZV (Zoomed Video) port No ZV support Supports 32 bit CardBus System Board Major Chips Item Controller System core logic Intel 855PM...
AC Adapter Item Specification Input Characteristics Input Rated Voltage 100V/240V Input Voltage Range 90VAC to 270VAC Input Frequency Range 47Hz to 63Hz Input Voltage Harmonic larger than or equal to 8% Distortion Input Current (100Vac, 240Vac / larger than or equal to 1.5A 3.5A loag) Output Characteristics Output Rated Voltage...
Mechanical Specification Item Specification Dimensions 333.6mm (W) x 276.3mm (D) x 32mm (H) for 14.1/15.0 inch model Weight 6.15lb (2.79kg) for 14.1 inch model 6.26lb (2.84kg) for 15.0 inch model I/O Ports One type II CardBus slots, one RJ-11 modem jack, one RJ-45 network jack, one DC-in jack for AC adapter, one ECP/EPP-compliant parallel port, one external monitor port, one headphone/speaker/line-out jack (3.5mm mini jack), one microphone/line-in jack (3.5mm mini jack), three Universal Serial Bus (USB)
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
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NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this carefully when making changes to parameter values. Chapter 2...
Main This menu provides you the information of the system. Parameter Description System BIOS Version Displays system BIOS version VGA BIOS Version Displays VGA BIOS version Serial # Displays the serial number of the unit. UUID Number UUID=16bytes. This will be visible only when there is an internal LAN device present. System Memory This field reports the memory size of system base memory.
Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. FIR Ports Configure the system’s Infrared port using options: Disabled and Enabled. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.
Description Option Mode Setting Normal (16550), IrDA (HPSIR), FAST IR ASK IR, LPT Port Configure the system’s parallel port using options: Disabled and Enabled. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Set Supervisor/User Password If password on boot is required, the password must be set otherwise it cannot be enabled. The formats of the password are as follows: Length 10 characters...
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Parameter Description Option Set User Password Press Enter to set the user password. When set, this password protects the BIOS Setup Utility from unauthorized access. Set Supervisor Password Press Enter to set the administrator password. When set, this password protects the BIOS Setup Utility from unauthorized access.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Please select the order of the boot devices. Chapter 2...
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Allows the user to save changes to CMOS and reboot the system. Exit Discarding Changes Allows the user Discards changes made and exits System Setup.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Flash utility.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Plastic flat head screw driver Plastic tweezers Philips screw driver...
Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack. NOTE: TravelMate 290 series product uses mylar or tape to fasten the FFC/FPC/connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/connectors.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing ODD Module, Memory and HDD Module Removing the ODD Module Slide the optical drive latch. Then remove the optical drive. Removing the Memory Unscrew the two screws that secure the DIMM cover. Remove the DIMM cover. Pop out the memory then remove it. Removing the HDD Module Remove the screw that secures HDD module.
Removing the Keyboard/LCD Module Removing the Keyboard Use a plastic flat head screw driver or any plastic tool to detach the middle cover carefully. Then remove the middle cover from the main unit. Remove the two screws holding the keyboard. Turn the keyboard over as the picture shows.
Disassembling the Main Unit See “Removing the Keyboard/LCD Module” on page 49 Disconnect the touchpad FPC. Remove the screw that fastens the power button. Then take off the power button. Remove the screw holding the launch board. Take off the launch board. Then remove the screw that secures the thermal plate.
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14. Remove the thermal module from the main unit. 15. Release the CPU lock. 16. Remove the CPU from the main unit carefully. 17. Disconnect the speaker cable. 18. Remove the two screws holding the mini PCI cover. 19. Then remove the mini PCI cover. 20.
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23. Remove the 15 screws on the bottom panel. 24. Then detach the upper case assembly. 25. Tear off the capton fastening the touchpad FPC. 26. Disconnect the touchpad FPC. 27. Remove the four screws that secure the touchpad support bracket. 28.
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34. Remove the screw holding the left hinge saddle. 35. Then remove the screw holding the right hinge saddle. 36. Remove the gasket protecting the wireless antenna. 37. Remove the two screws fastening the wireless antenna to the hinge saddle. 38.
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44. Remove the two screws holding the right speaker. 45. Place the right speaker as shown. 46. Then remove the right hinge saddle. 47. Remove the five screws that secure the shielding to the upper case. 48. Tear off the tape on the right and the left side. 49.
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54. Remove the four screws that fasten the PCMCIA slot. 55. Detach the PCMCIA slot from the main board. Chapter 3...
Disassembling the LCD Module Remove the two LCD rubber feet and the two screw caps. Remove the four screws that fasten the LCD bezel. Detach the LCD bezel carefully. Tear off the tape fastening the inverter connector. Tear off the tape fastening the inverter cable. Remove the screw holding the LCD inverter board.
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11. Remove the eight screws that fasten the right and the left LCD brackets; four on each side. 12. Then remove the LCD brackets on both side. 13. Tear off the capton that secure the LCD coaxial cable. 14. Disconnect the LCD coaxial cable. Chapter 3...
Disassembling the External Modules Disassembling the HDD Module Remove the two screws holding the HDD carrier on one side. Then remove another two screws fastening the HDD carrier on the other side. Remove the HDD carrier. Remove the two screws holding the HDD cover. Detach the HDD cover.
NOTE: The diagnostic tests are intended to test the two models (TravelMate 290/Extensa 2900 series). Non- Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failed symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the main board. If the keyboard cable connection is correct, run the Keyboard Test.
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Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: 19V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the main board.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Options in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
still occurs, continue next step. Replace the CPU with another of the same specifications. If the problems still occurs, go to next step. The main board may be damaged. Replace main board. If the external monitor has the same problem as the internal monitor, the main board may be damaged. Please insert the diagnostic disk and run the display test program and go through the sub-steps under step 2.
Insyde MobilePro BIOS POST Beep Code and POST Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
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Beep Code Message Description “PARITY ERROR AT Parity error during memory test at unknown location. UNKNOWN LOCATION” “PARITY ERROR AT LOCATION Parity error during memory test at the indicated XXXXXX” location. “NO INTERRUPTS FROM TIMER 0” Timer 0 of the clock timer controller does not generate system interrupts correctly.
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Defaults” on Exit screen, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
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PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly Main board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence Memory count (size) appears different from DIMM actual size.
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Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the Enter BIOS Setup Utility to execute “Load Setup defaults”, then installed devices. reboot system. Reconnect hard disk/CD-ROM/diskette drives. External display does not work correctly. See if there is an error beep. If there is an erro beep, then change main board.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for several times to isolate the problem.
System Check” on page 63): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
SW1 Settings (Lid switch) Setting Function 1 NONE Function 2 LCD BACKLIGHT OFF Function 3 STAND BY Function 4 HIBERNATE SW3 Settings(Kill Switch) Setting Wireless On Bluetooth On Wireless Off Bluetooth Off Chapter 5...
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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Picture Partname And Description Part Number Adapter ADAPTER - LITEON 65W, 3 PIN, PA-1650-02CA AP.T3503.001 ADAPTER - DELTA 65W, 3 PIN, ADP-65DB AP.T2101.001 Battery BATTERY SONY LI-ION 8 CELLS 4300mAH, BT.T3504.001 US18650G5 BATTERY SAMSUNG LI-ION 8 CELLS BT.T3506.001 4300mAH, ICR18650-22 BATTERY SONY LI-ION 4 CELLS 2150mAH, BT.T3504.002 US18650G5...
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Picture Partname And Description Part Number POWER CORD US (3Pin) 27.T35V5.001 POWER CORD EC (3Pin) 27.T35V5.002 POWER CORD Aus (3Pin) 27.T35V5.003 POWER CORD UK (3Pin) 27.T35V5.004 POWER CORD SWISS (3Pin) 27.T35V5.005 POWER CORD CHINA (3Pin) 27.T35V5.006 POWER CORD ITALIAN (3Pin) 27.T35V5.007 POWER CORD DEMARK (3Pin) 27.T35V5.008...
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Picture Partname And Description Part Number 301-THE MDC COVER PLATE 42.T35V5.005 SYSTEM 302-THE THERMAL PLATE 42.T35V5.007 SYSTEM MINI PCI COVER 42.T44V5.001 COMMUNICATION MODULE ANTENNA SET 50.T35V5.015 Intel Pentium M Banias 1.4GHz KC.BS001.14G Intel Pentium M Banias 1.5GHz KC.BS001.15G Intel Pentium M Banias 1.6GHz KC.BS001.16G Intel Pentium M Banias 1.7GHz KC.BS001.17G...
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Picture Partname And Description Part Number HDD 2.5" 60G HDD 2.5" FJV MHT2060AT KH.06006.003 (4200rpm) HDD 60G 2.5" HGST MORAGA KH.06007.003 HTS548060M9AT00 (5400rpm) HDD 60G 2.5" Toshiba Triton MK6022GAX KH.06004.001 (5400rpm) 001-HDD HDD ESD PLATE ASSY 33.T35V5.004(Please do refer ASSY to final spare part list to see if this part exists or not).
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Picture Partname And Description Part Number ASSY LCD MODULE 15 IN. AU (B150XG01-V2) 6M.T44V5.014 W/WIRELESS ASSY LCD MODULE 15 IN. HITACHI 6M.T44V5.015 (TX38D81VC1CAB) REV.B W/WIRELESS ASSY LCD MODULE 15 IN. LG (LP150X08-A5) 6M.T44V5.016 NEW W/WIRELESS ASSY LCD MODULE 15 IN. HANNSTAR 6M.T44V5.017 (HSD150PX17-A) W/WIRELESS ASSY LCD MODULE 15 IN.
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Picture Partname And Description Part Number 005-LCD LCD PANEL WITH LOGO (W/ANTENNA) 60.T44V5.004 14.1 AND LCD 15.0 004-LCD LCD BEZEL -14" 60.T35V5.006 14.1 AND LCD BEZEL -15" 60.T35V5.007 LCD 15.0 003-LCD LCD BRACKET L14" 33.T35V5.006 14.1 AND LCD BRACKET L15" 33.T35V5.008 LCD 15.0 002-LCD...
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® functions are tested under Windows XP Home, Windows XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
® ® Microsoft Windows XP Home Environment Test Item Specifications Display ViewSonic 17PS Philips Brilliance 107 Multiscan G200 Modem 3Com 56K Voice Fax Modem I/O Peripheral IO - Printer ESPON Epson Color 740 HP Laster Jet 2100 (R) HP LasterJet 5P (IR) HP DeskJet 500C HP DeskJet 3820 I/O - Mouse (PS/2)
® ® Microsoft Windows XP Pro Environment Test Item Specifications Display ViewSonic 17PS Philips Brilliance 107 Multiscan G200 Modem 3Com 56K Voice Fax Modem I/O Peripheral IO - Printer ESPON Epson Color 740 HP Laster Jet 2100 (R) HP LasterJet 5P (IR) HP DeskJet 500C HP DeskJet 3820 I/O - Mouse (PS/2)
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices may access our website. However some information sources will require a user i.d.