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Acer TravelMate 6293 Service Manual

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TravelMate 6293 Series
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Summary of Contents for Acer TravelMate 6293

  • Page 1 TravelMate 6293 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate 6293 Series service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Your Acer Notebook tour ........
  • Page 8 TravelMate 6293 Exploded Diagram ........88...

  • Page 9: System Specifications

    ® Mobile Intel GM45 Express Chipset Storage Subsystem 2.5" hard disk drive with enhanced Acer DASP (Disk Anti-Shock Protection) Optical drive options: DVD-Super Multi double-layer drive DVD/CD-RW combo drive 5-in-1 card reader, supporting Secure Digital™ (SD), MultiMediaCard (MMC), Memory Stick® (MS), Memory Stick PRO™...

  • Page 10: Privacy Control

    WPAN: Bluetooth 2.0+EDR LAN: Gigabit Ethernet, Wake-on-LAN ready Modem: 56K ITU V.92 3G Card: Option Privacy control Enhanced Acer DASP (Disk Anti-Shock Protection) Acer Bio-Protection fingerprint solution TravelMate TPM (Trusted Platform Module) solution Kensington lock slot Dimensions Non-3G: 306 (W) x 227 (D) x 27.5/34.9 (H) mm (12.05 x 8.94 x 1.08/1.37 inches) 306 (W) x 227 (D) x 27.5/36.9 (H) mm (12.05 x 8.94 x 1.08/1.45 inches)
  • Page 11 Ethernet (RJ-45) port Modem (RJ-11) port DC-in jack for AC adapter Environment Temperature: Operating: 5 °C to 35 °C Non-operating: -20 °C to 65 °C Humidity (non-condensing): Operating: 20% to 80% Non-operating: 20% to 80% NOTE: "*" only for certain models. Chapter 1...

  • Page 12: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 13: Board Layort

    Board Layort Top View TM6293 M/B layout and connector location Chapter 1 TOP view Name Description Power Board FFC CNTR LCM Cable CNTR SIM card/Board FFC CNTR (For 3G SKU only) Modem card FFC CNTR KeyBoard CNTR Hot Key Board CNTR BT cable CNTR Touch Pad CNTR CN11...
  • Page 14 Bottom view NOTE: There’s no clear CMOS jumper available on this model. Bottom view Name Description CN601 USB Port CN603 Battery CNTR CN604 Docking CNTR CN602 FAN Cable CNTR Jack600 DC In Jack CN600 VGA Port Jack601 RJ45 CN608 HDD CNTR CN609 Wirless Card CNTR CN610...

  • Page 15: Your Acer Notebook Tour

    Your Acer Notebook tour After knowing your computer features, let us show you around your new TravelMate computer. Front View Chapter 1...
  • Page 16 Touch-sensitive pointing device which functions like a computer mouse. The left and right buttons function like the left and right mouse buttons. *The center button serves as Acer BioProtect fingerprint reader supporting Acer FingerNav 4-way control function. (only for certain model) Buttons for launching frequently used program.

  • Page 17: Closed Front View

    Closed Front View Icon Speakers Bluetooth communication switch Wireless communication switch Infrared port Microphone jack Headphones/ speaker/line-out jack Left View Icon Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. Ventilation slots Two USB 2.0 ports PC Card slot PC Card slot eject button Chapter 1 Item...

  • Page 18: Right View

    Right View Icon 5-in-1 card reader Optical drive Optical disk access indicator Optical drive eject button Emergency eject hole USB 2.0 ports Modem (RJ-11) port Kensington lock slot Rear View Icon DC-in jack External display (VGA) port Item Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MS PRO), and xD-Picture Card.

  • Page 19: Base View

    Houses the computer's battery pack. Releases the battery to remove the battery pack. Locks the battery in position. Connects to Acer ezDock II/II+. Protects the hard disk drive from shocks and bumps. (only for certain models) Houses the computer's hard disk (secured with screws).

  • Page 20: Touchpad

    Touchpad Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader. Move your finger across the touchpad (1) to move the cursor. Press the left (2) and right (4) buttonslocated beneath the touchpad to perform selection and execution functions.

  • Page 21: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.

  • Page 22: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...

  • Page 23: Hot Keys

    Hotkey help Displays help on hotkeys. Acer eSettings Launches Acer eSettings in Acer Empowering Technology. Acer ePower Launches Acer ePower Management in Acer Management Empowering Technology. Sleep Puts the computer in Sleep mode. Display toggle Switches display output between the display screen, external monitor (if connected) and both.

  • Page 24: Hardware Specification And Configurations

    Hardware Specification and Configurations Processor Item CPU type Core logic CPU package CPU core voltage Second Level Cache Item Cache controller Cache size 1st level cache control 2st level cache control Cache scheme control System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size...
  • Page 25 Modem Interface Item Data modem data baud rate (bps) Supports modem protocol Modem connector type Modem connector location 3G Module Item Module Name Vendor Supported radio frequency bands UMTS/HSDPA1 GTM380W GTM380E GTM380JD GSM/GPRS/EDGE GTM380W GTM380E GPS2 L1 band Bluetooth Interface Item Chipset Data throughput...
  • Page 26 Hard Disk Drive Interface Item Vendor & Model Name Capacity (GB) Bytes per sector Data heads 4 for Toshiba and HGST Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Max. media transfer rate (disk-buffer, Mbytes/s) Data transfer rate (host~buffer, Mbytes/s) Ultra DMA mode-5 DC Power Requirements Voltage tolerance...
  • Page 27 DVD-Super Multi Interface Item Vendor & Model Name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Support disc formats Loading mechanism Input Voltage Chapter 1 Specification TOSHIBA 8X TS-L632D PHILIPS 8X DS-8A1P HLDS 8X GSA-T20N With CD Diskette Sustained:Max 3.6Mbytes/sec Sustained:Max 10.8Mbytes/sec Intergated Serial ATA...
  • Page 28 Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Sampling rate Internal microphone Internal speaker / Quantity Supports PnP DMA channel Video Interface Item Chipset Video Memory USB Port Item Chipset USB Compliancy Level OHCI Number of USB port Location Serial port function control...
  • Page 29 Keyboard Item Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor & Model Name Battery Type Pack capacity Number of battery cell Package configuration Normal voltage Charge voltage LCD 12.0" inch Item Vendor &...
  • Page 30 LCD Inverter Item Vendor & model name Brightness conditions Input voltage (V) Input current (mA) Output voltage (V, rms) Output current (mA, rms) Output voltage frequency (k Hz) AC Adaptor Item Input rating Maximum input AC current Inrush current Efficiency System Power Management Item Mech.

  • Page 31: Bios Setup Utility

    MK3018GAP-(PM) Y2554027T (Note) Slimtype DVD-ROM LSD-081-(SM) V1.00 ATI M9+XC V0.1 xxxxxxxxxxxxxxxxxxxx 22 Byte 32 Byte TravelMate xxxx 16 Byte Acer 16 Byte xxxxxxxxxxxxxxxx 16 Byte F5/F6 Change Values Select Menu Enter Select4Sub-Menu Chapter 2 Boot Exit Setup defaults Save and Exit...

  • Page 32: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the left and right arrow keys. To choose an item, use the up and down arrow keys. To change the value of a parameter, press F5 or F6.

  • Page 33: Information

    Advanced Security Genuine Intel (R)® CPU XXXX GHz TOSHIBA MK3018GAP-(PM) Y2554027T Slimtype DVD-ROM LSD-081-(SM) V1.00 ATI M9+XC V0.1 xxxxxxxxxxxxxxxxxxxx TravelMate xxxx Acer xxxxxxxxxxxxxxxx Select Item F5/F6 Change Values Select Menu Enter Select4Sub-Menu Boot Exit Xxxx (Note) (Note) 22 Byte 32 Byte...

  • Page 34: Main

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. Information Main System Time: System Date: Total Memory: Video Memory: Quiet Boot: Power on display: Network Boot...
  • Page 35 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings Parameter System Time System Date System Memory Extended Memory VGA Memory Quiet Boot Power on display Network Boot F12 Boot Menu D2D Recovery NOTE:The sub-items under each device will not be shown if the device control is set to disable or auto.

  • Page 36: Advanced

    Advanced The Advanced screen allows the user to set the serial, infrared and parallel ports. Information Serial Port Infrared Port(FIR) : Parallel Port: Mode: ? ASF Configuration ↑↓ Help ←→ Exit The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.

  • Page 37: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Supervisor Password Is User Password Is HDD Password Is: Set Supervisor Password Set User Password Set HDD Password Password on Boot: Currernt TPM State Change TPM State ↑↓...
  • Page 38 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter User Password is Supervisor Password is Set User Password Set Supervisor Password HardDisk Security Password on Boot NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password.

  • Page 39: Setting A Password

    Setting a Password Follow these steps as you set the user or the supervisor password: Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: Type a password in the "Enter New Password" field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).

  • Page 40: Changing A Password

    Changing a Password Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field.

  • Page 41: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Information Boot prioroty order : 1: IDE0 : WDC WD200EB –(PM) 2: IDE1: WDC WD200EB –(PM 3: CD/DVD...

  • Page 42: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard changes Save changes ↑↓ Help ←→ Exit The table below describes the parameters in this screen. Parameter Description Exit Saving Changes...

  • Page 43: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 44: Hdd Unlock Utility

    HDD unlock Utility This section provide you with removing HDD password method. Remove HDD Password If you key in wrong HDD password for three time, “HDD password error code” would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run unlock6.EXE Key in “unlock6 error code 205”...

  • Page 45: Bios Flash Sop Under Dos Mode

    BIOS Flash SOP under DOS Mode USB Floppy into DOS Mode. Dos mode run: phlash16 xxx.rom Restart System. BIOS update SOP Go to SWinFlashn\Applicaion\Properties\Compatibility. Select\Compatibility\Privilege Level\Run this program as an administrator. Chapter 2...
  • Page 46 Execute SWin-Flash Application. Select new BIOS update. Run Flash BIOS.. Chapter 2...
  • Page 47 SWinFlash BIOS is select ok. SWin-Flash program is running. v Load new BIOS. v Analyze old and new BIOS. v Compatibility. v Read old BIOS. v Save old BIOS to Backup file. v Flash new BIOS. System BIOS was success update. System will be shut down.

  • Page 48: Crisis Disk Creation

    Crisis disk creation UnZIP the CRISDISK file. Download a new BIOS, rename the BIOS to “BIOS.WPH”. Open the CRISDISK file, run the “WINCRIS”. Press “Start”. Chapter 2...
  • Page 49 Press “ 確定 ”. Press “Start” Press “ 確定 ”. Wait the disk format complete. Chapter 2...
  • Page 50 Press “ 確定 ”. 10. Press “ 關閉 ” 11. Wait for the system to create the disk. 12. Press “ 確定 ” when it's completed. Chapter 2...
  • Page 51 13. Press “ 否 ”. 14. nsert Floppy with the Crisis disk on system. Chapter 2...

  • Page 52: Crisis Disk Executing

    Crisis disk executing Press Esc + Fn + Power all together at once, system will power on (for 1 second) then release all key pads. When system power off, press Fn+ Esc and wait for system to power on again (about 4 seconds) . Crisis disk executing, FDD should be reading for about 15 seconds.

  • Page 53: Trouble Shooting

    Trouble shooting If Crisis disk is not working, please check the status of bios.wph file. To fix incorrect bios.wph file format, please uncheck "hide extensions for known file types". Chapter 2...
  • Page 54 Rename it to bios.wph. Chapter 2...

  • Page 55: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer TravelMate 6293 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge...

  • Page 56: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.

  • Page 57: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

  • Page 58: Lcm Module Disassembly Flow Chart

    LCM module disassembly flow chart Chapter 3...

  • Page 59: Removing The Battery Pack

    Removing the Battery Pack Release the battery. Slide the battery latch then remove the battery. Chapter 3...

  • Page 60: Reader Dummy Module

    Removing the HDD/Wirless Card/RAM Module/ODD/Express Dummy Card/Card Reader Dummy Module Removing CTO Cover Loose 6 CTO cover screws. Remove CTO cover. Removing the HDD Remove HDD module. Chapter 3...

  • Page 61: Removing The Wirless Card

    Removing the Wirless Card Remove Wireless card antenna. Remove Wireless card. Removing RAM Module Release RAM module from RAM socket. Chapter 3...

  • Page 62: Removing Btcb Screws

    Remove RAM module. Removing BTCB Screws Loose and remove BTCB screws X 16. Removing ODD, Express Dummy Card, Dummy Card Reader Remove ODD module. Chapter 3...

  • Page 63: Remove Switch Cover

    10. Press express card latch and remove express dummy card. 11. Push dummy card reader and remove the dummy card. Remove Switch Cover 12. Pull Switch cover up. Chapter 3...

  • Page 64: Remove Keyboard

    13. Reverse Switch cover. 14. Disconnect Power/B FFC from the Switch cover. Remove Keyboard 15. Pull Keyboard up. Chapter 3...

  • Page 65: Remove 3G Sim Card/B, Hotkey/B

    16. Reverse Keyboard. 17. Disconnect K/B FFC from the MB. Remove 3G SIM Card/B, Hotkey/B 18. Loose 3G SIM card board screws X 2. Disconnect SIM card boardFFC. Chapter 3...

  • Page 66: Remove Wireless Antenna From Tpcb

    19. Loose Hotkey board screws X 2. Disconnect Hotkey board FFC. Remove Wireless Antenna from TPCB 20. Remove Wireless antenna from the TPCB Chapter 3...

  • Page 67: Disconnect 3G Wireless Antenna Cable

    Disconnect 3G wireless antenna cable 21. Disconnect 3G module antenna. Disconnect LCM cable, Touchpad FFC, BT cable 22. Disconnect LCM cable. Chapter 3...
  • Page 68 23. Disconnect Touchpad FFC. 24. Disconnect BT cable. Chapter 3...

  • Page 69: Disassemble Lcm Screws

    Disassemble LCM screws 25. Loose LCM screws X 4. 26. Remove LCM module Disassemble TPCB 27. Loose TPCB screws X 3. Chapter 3...

  • Page 70: Disconnect Modem Cable, Wireless Card Cable, Speaker Cable

    28. Remove TPCB. Disconnect Modem cable, Wireless card cable, Speaker cable 29. Disconnect Modem cable. 30. Disconnect Wireless cable. 31. Disconnect Speaker cable. Chapter 3...

  • Page 71: Remove Main Board

    Remove Main board 32. Remove M/B from the BTCB. Chapter 3...

  • Page 72: Disassembly Lcm Module

    Disassembly LCM module Remove LCM bezel Remove six LCM bezel mylar. Remove LCM bezel. Remove Inverter board Disconnect Inverter cables. Chapter 3...

  • Page 73: Remove Lcm Hinge Screws

    Remove Inverter board. Remove LCM hinge screws Loose LCM hinge screws Left side X 3. Loose LCM hinge screws Right side X 3. Chapter 3...

  • Page 74: Remove Ccd Cable

    Remove CCD cable Disconnect CCD cable. Remove LCD panel 10. Remove LCD panel from the TPDL. Chapter 3...

  • Page 75: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 76: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 77: Memory Check

    Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items. Press F2 in the test items.

  • Page 78: Touchpad Check

    From Hardware: Power off the computer. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.

  • Page 79: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
  • Page 80 Error Messages List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn System battery is dead - Replace and run Setup System CMOS checksum bad - Default...
  • Page 81 Error Messages Device Address Conflict Allocation Error for device Failing Bits: nnnn Fixed Disk n Invalid System Configuration Data I/O device IRQ conflict Operating system not found Chapter 4 FRU/Action in Sequence Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Run “Load Default Settings”...
  • Page 82 No beep Error Messages List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. No beep, power-on indicator turns on and a blinking cursor shown on LCD during POST.

  • Page 83: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code 1-2-2-3 1-3-1-1 1-3-1-3 1-3-4-1 1-3-4-3 1-3-4-1 1-3-4-3 1-4-1-1 Chapter 4 Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values...
  • Page 84 Code 2-1-2-3 2-2-3-1 Beeps POST Routine Description POST device initialization Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard...
  • Page 85 Code Chapter 4 Beeps POST Routine Description Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 86 Code Beeps POST Routine Description Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block...

  • Page 87: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 88 Power-Related Symptoms Symptom / Error Power shuts down during operation The system doesn’t power-on. The system doesn’t power-off. Battery can’t be charged PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
  • Page 89 Power Management-Related Symptoms Symptom / Error The system will not enter hibernation The system doesn't enter hibernation mode and four short beeps every minute. The system doesn’t enter standby mode after closing the LCD The system doesn't resume from hibernation mode. The system doesn't resume from standby mode after opening the LCD.
  • Page 90 Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work. Touchpad does not work. Modem-Related Symptoms Symptom / Error Internal modem does not work correctly.

  • Page 91: Intermittent Problems

    System Check” on page 69): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
  • Page 92 Chapter 4...

  • Page 93: Top View

    Jumper and Connector Locations Top View TM6293 M/B layout and connector location Chapter 5 TOP view Name Description Power Board FFC CNTR LCM Cable CNTR SIM card/Board FFC CNTR (For 3G SKU only) Modem card FFC CNTR KeyBoard CNTR Hot Key Board CNTR BT cable CNTR Touch Pad CNTR CN11...

  • Page 94: Bottom View

    Bottom view NOTE: There’s no clear CMOS jumper available on this model. Bottom view Name Description CN601 USB Port CN603 Battery CNTR CN604 Docking CNTR CN602 FAN Cable CNTR Jack600 DC In Jack CN600 VGA Port Jack601 RJ45 CN608 HDD CNTR CN609 Wirless Card CNTR CN610...

  • Page 95: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 96: Travelmate 6293 Exploded Diagram

    TravelMate 6293 Exploded Diagram Chapter 6...

  • Page 97: Travelmate 6293 Fru List

    2007A 3S2P 4400MAH PSS BATTERY LI-ION 9CELL SONY TM-2007A 3S3P 7200MAH BATTERY LI-ION 9CELL PANASONIC TM- 2007B 3S3P 7200MAH PSS Part Name and Description Mainboard TM6293 Intel GM45 ICH9 Acer Logo V1.0 LF POWER BUTTON BOARD Acer Part No. 25.TQK0N.001 Acer Part No.
  • Page 98 SHIRLEY PEAK MM#895362 WIRELESS LAN BOARD 512AN_HMWG SHIRLEY PEAK 5100 MM#895373 (HALF MINI-CARD) WIRELESS LAN BOARD 533AN_HMWG SHIRLEY PEAK MM#895401 (HALF MINI- CARD) WWAN 3G MODULE MINI-PCI GTM378 M00201 Acer Part No. 55.TQP0N.002 55.TQK0N.001 55.TQP0N.003 55.TQK0N.002 56.TQP0N.001 FX.22500.021 BT.21100.005 KI.SPM01.003 KI.SPM01.001...
  • Page 99 POWER CORD 3PIN DENMARK POWER CORD ISRAEL POWER CORD 3PIN ITALIAN POWER CORD 3PIN UK POWER CORD 3PIN SWISS POWER CORD AUSTRALIA W/LABEL POWER CORD 3PIN CHINA POWER CORD SOUTH AFRICA (AIL) Acer Part No. 50.TQP0N.006 50.TQP0N.008 50.TQP0N.007 50.TQP0N.001 50.TQP0N.002 50.TQP0N.004 50.TQP0N.003 50.TQK0N.001...
  • Page 100 LCD COVER 12.1" W/ANTENNA UPPER CASE WITH FINGER PRINT HOLE UPPER CASE W/O FINGER PRINT HOLE LOWER CASE (3G) LOWER CASE LCD BEZEL 12.1" LCD BRACKET LEFT LCD BRACKET RIGHT Acer Part No. 57.APQ0N.001 57.APQ0N.002 Acer Part No. 60.TQK0N.003 60.TQP0N.005 60.TQP0N.002 60.TQK0N.002 60.TQK0N.001 60.TQP0N.001...
  • Page 101 Part Name and Description SUPER-MULTI BEZEL COMBO BEZEL BD COMBO BEZEL OPTICAL BRACKET HDD HOLDER UNITLOAD COVER MIDDLE COVER (3G) MIDDLE COVER HDD CONNECTOR HALF MINI-CARD BRACKET Acer Part No. 42.TQP0N.006 42.TQP0N.005 42.TQP0N.007 33.TQP0N.001 42.TLK0N.006 42.TQP0N.002 42.TQK0N.001 42.TQP0N.001 20.TLK0N.001 33.TQP0N.002...
  • Page 102 ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X GSA-T50N LF W/O BEZEL SATA MALAYSIA MADE ODD SONY BD COMBO 12.7MM TRAY DL 2X BC-5500S LF W/O BEZEL SATA Part Name and Description Acer Part No. KC.96001.DTP KC.94001.DTP KC.95001.DPP KC.86001.DPP KC.84001.DPP Acer Part No.
  • Page 103 HDD 250GB 5400RPM SATA WD WD2500BEVS-22UST0 ML125 LFF/ W:01.01A01 HDD 320GB 5400RPM SATA WD WD3200BEVT-22ZCT0 ML160 LF F/ W:11.01A11 Part Name and Description Part Name and Description INVETRTER BOARD TDK TBD488NR Acer Part No. KH.12001.032 KH.12004.007 KH.12007.014 KH.12008.019 KH.16001.029 KH.16004.002 KH.16007.016 KH.16008.022 KH.25001.011...
  • Page 104 HUNGARIAN KEYBOARD 12_13KB-FV3 88KS BLACK GREEK KEYBOARD 12_13KB-FV3 89KS BLACK GERMAN KEYBOARD 12_13KB-FV3 89KS BLACK FRENCH KEYBOARD 12_13KB-FV3 89KS BLACK FINNISH KEYBOARD 12_13KB-FV3 89KS BLACK DUTCH Acer Part No. KB.INT00.333 KB.INT00.334 KB.INT00.335 KB.INT00.336 KB.INT00.337 KB.INT00.338 KB.INT00.339 KB.INT00.340 KB.INT00.341 KB.INT00.342 KB.INT00.343 KB.INT00.344...
  • Page 105 LCD 12.1" WXGA GLARE TOSHIBA LTD121EXVV-V01 LF 200NIT 30MS LCD 12.1" WXGA NONE GLARE TOSHIBA TD121EXEV NEW GLASS LF 200NIT 25MS LCD 12.1" WXGA GLARE TOSHIBA LTD121EXVV-V01 NEW GLASS LF 200NIT 30MS Acer Part No. KB.INT00.359 KB.INT00.360 KB.INT00.361 KB.INT00.362 KB.INT00.363 KB.INT00.364 KB.INT00.365 KB.INT00.366...
  • Page 106 LCD CUSHION UP LCD CUSHION DOWN HDD INSULATOR RUBBER FOOT LEFT RUBBER FOOT MIDDLE-LEFT RUBBER FOOT MIDDLE-RIGHT RUBBER FOOT RIGHT BUMPER DOCK SD DUMMY CARD Acer Part No. KN.1GB04.003 KN.1GB09.009 KN.1GB0B.019 KN.2GB04.004 KN.2GB09.002 KN.2GB0B.005 Acer Part No. 23.TQP0N.003 Acer Part No.
  • Page 107 SCREW M2.0 4.5MM CROSS BNI PATCH SCREW M2.0 2.5MM CROSS BNI PATCH SCREW M2.0 6.0MM CROSS BNI PATCH SCREW M2.0 4.0MM CROSS NI PATCH Part Name and Description SPEAKER SET Acer Part No. 42.TQP0N.004 47.TQK0N.001 47.TQP0N.007 Acer Part No. 86.TQP0N.001 86.TQP0N.002...
  • Page 108 Chapter 6...

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