Page 1: Maintenance And Service Guide
HP G62 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
Page 2 ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other countries.
Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Page 4 Safety warning notice...
Page 5 MSG revision history Revision Publication date Description ● October 2010 Added newly supported hard drives to spare parts listings in the following locations: Computer major components on page Mass storage devices on page Sequential part number listing on page Hard drive on page ●...
Page 6 MSG revision history...
Page 7: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ........................ 5 Identifying the hardware ........................5 Top components ........................... 6 TouchPad ..........................6 Lights ........................... 7 Button and speakers ......................8 Keys ............................. 9 Display ..........................10 Right-side components ........................
Page 8 Electrostatic discharge damage ................ 36 Packaging and transporting guidelines ..........37 Workstation guidelines ..............37 Equipment guidelines ............... 38 Component replacement procedures ....................39 Serial number ........................39 Computer feet ........................40 Battery ..........................41 Hard drive .......................... 42 Optical drive ........................45 WLAN module ........................
Page 9 Using Computer Setup ...................... 88 Navigating and selecting in Computer Setup ............ 88 Restoring factory settings in Computer Setup ........... 89 Computer Setup menus ..................... 90 File menu ......................90 Security menu ....................91 Diagnostics menu ....................91 System Configuration menu ................92 6 Specifications ..............................
Page 10 10 Recycling ..............................114 Battery .............................. 114 Display .............................. 114 Index ................................. 121...
Page 11: Product Description
Description HP G62 HP G62 Discrete Product Name Compaq Presario CQ62 Notebook PC √ HP G62 Notebook PC √ Processors Intel Arrandale™ i7–620M Processor (2.66 GHz, 4 MB √ √ total L3 cache, 1066 MHz)—Dual core 35 W Intel Arrandale i5–540M Processor (2.53 GHz, 3 MB total √...
Page 12 Category Description HP G62 HP G62 Discrete Supports the following configurations: ● 4096 MB (2048 MB × 2) √ √ ● 3072 MB (1024 MB × 1 + 2048 MB × 1) √ √ ● 2048 MB (2048 MB × 1) √...
Page 13 Category Description HP G62 HP G62 Discrete Support for the following WLAN formats: Atheros AR9285 802.11 a/b/g/n 2x2 √ √ Intel WiFi Link 5100 802.11/b/g/n WLAN module √ √ Broadcom 4313 802.11b/g/n 1x1 √ √ Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 √...
Page 14 Category Description HP G62 HP G62 Discrete Free DOS √ √ Serviceability End-user replaceable parts: AC adapter √ √ Battery (system) √ √ Hard drive √ √ Memory module √ √ Optical drive √ √ Mini-card devices √ √ Chapter 1 Product description...
Page 15: External Component Identification
External component identification Identifying the hardware Components included with the computer might vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: Select Start >...
Page 16: Top Components
Top components TouchPad Component Description TouchPad light Off—Touchpad is on. Amber—Touchpad is off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Press the left side of the TouchPad button to execute functions like the left button on an external mouse. Right TouchPad button Press the right side of the TouchPad button to execute functions like the right button on an external mouse.
Page 17: Lights
Lights Component Description TouchPad light ● Off—TouchPad is enabled. ● Amber—TouchPad is disabled. Caps lock light On—Caps lock is on ● Power light On—The computer is on. ● Flashing—The computer is in Sleep. ● Off—The computer is off or in Hibernation. ●...
Page 18: Button And Speakers
Button and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to initiate Sleep. ● When the computer is in Sleep, press the button to exit Sleep.
Page 19: Keys
Keys Component Description Displays system information when pressed in combination with the key. Send e-mail key Opens a new e-mail in your default e-mail client. Media application key Launches CyberLink PowerDVD. Web browser key Launches default web browser. Print key Sends the currently-active document to the default printer.
Page 20: Display
Display Component Description Wireless antenna (2) Sends and receives signals from one or more wireless devices. Internal microphone Records sound. Integrated webcam (select models only) Records audio and video and captures still photographs. Webcam light (select models only) On—The webcam is in use. Chapter 2 External component identification...
Page 21: Right-Side Components
Right-side components Component Description Optical drive Reads and writes to optical discs. USB port Connects an optional USB device. RJ-11 (modem) jack (select models only) Connects a modem cable. ● AC adapter light Flashing white—The computer is in Sleep. ● On white—The computer is connected to external power.
Page 22: Left-Side Components
Left-side components Component Description External monitor port Connects an external VGA monitor or projector. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Page 23: Bottom Components
Bottom components Component Description Battery bay Holds the battery. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Page 24: Wireless Antennas
Wireless antennas At least two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Page 25: Additional Hardware Components
Additional hardware components Component Description Power cord* Connects an AC adapter to an AC outlet. AC adapter Converts AC power to DC power. Battery* Powers the computer when the computer is not plugged into external power. *Power cords vary in appearance by country or region. Additional hardware components...
Page 26: Illustrated Parts Catalog
Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description Product name The name affixed to the front of the computer. Serial number (s/n) An alphanumeric identifier that is unique to each product.
Page 27: Computer Major Components
Computer major components Computer major components...
Page 28 605906-001 ● HP G62 silver computer models 605907-001 ● HP G62 white computer models 605908-001 ● HP G62 matte black computer models 608444-001 ● HP G62 red computer models 615423-001 ● HP G62 blue computer models 615424-001 Power button board...
Page 29 Item Description Spare part number ● Silver computer models 610568-001 ● White computer models 610569-001 ● Red computer models 615433–001 ● Blue computer models 615434–001 Fan/heat sink assembly (includes replacement thermal material) for use with: ● UMA systems 606013-001 ● Discrete systems 606014-001 Thermal pad...
Page 30 Item Description Spare part number ● Intel Arrandale i5–540M Processor (2.53 GHz, 3 MB total L3 cache, 1066 MHz)— 594188-001 Dual core 35 W ● Intel Arrandale i3–330 Processor (2.13 GHz, 3 MB L3 cache, 1066 MHz)—Dual 597622-001 Core 35 W (for model 1.0 only) ●...
Page 31 Item Description Spare part number ● Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, 593530–001 Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia,...
Page 32 Item Description Spare part number ● White computer models 610563-001 ● Red computer models 615437–001 ● Blue computer models 615438–001 (16) Battery ● 6-cell Li-lon, 2.20 Ah, 47 Wh 593553-001 ● 6-cell Li-lon, 2.55 Ah, 55 Wh 593554-001 (17) Power connector (includes cable) 609154-001 (18) USB board...
Page 33: Display Assembly Components
Display assembly components Item Description Spare part number Display bezel 605913–001 Display bracket (with hinges) 605915-001 39.6-cm (15.6-in) high definition, Brightview, display panel (includes display panel 595130-001 cable) Microphone(includes calbe) 606002–001 Webcam module 606001-001 Webcam module cable 605916–001 Display assembly components...
Page 35: Plastics Kit
Plastics Kit Item Description Spare part number Plastics kit 606006-001 Hard drive bay cover (includes captive screws) Wireless/memory module mini-card compartment cover (includes captive screw) Plastics Kit...
Page 36: Mass Storage Devices
Mass storage devices Item Description Spare part number Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with: ● Matte black computer models 605920-001 ● Biscotti computer models 610558-001 ●...
Page 37 Item Description Spare part number ● 640 GB, 5400 rpm 603785–001 ● 500 GB, 5400 rpm (for model 1.1 only) 634638-001 ● 500 GB, 7200 rpm 610583-001 ● 320 GB, 5400 rpm (for model 1.1 only) 622643-001 ● 320 GB, 7200 rpm 603783-001 ●...
Page 38: Miscellaneous Parts
AC adapters ● 65-W AC adapter 609939-001 ● 90-W AC adapter 609940-001 Power cord, AC, 3 wire, black, 1.83-m (for use with both HP G62 and Presario CQ 62 computer models) for use in: ● Denmark 490371-081 ● Europe 490371-021 ●...
Page 39: Sequential Part Number Listing
490371-021 Power cord for use in Europe with HP G62 computer models 490371-031 Power cord for use in the United Kingdom and Singapore with HP G62 computer models 490371-061 Power cord for use in Italy with HP G62 computer models...
Page 40 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 biscotti computer models 605907-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 silver computer models 605908-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 white computer models...
Page 41 Spare part number Description 605922–051 Keyboard for use in France (includes keyboard cable) 605922–061 Keyboard for use in Italy (includes keyboard cable) 605922–071 Keyboard for use in Spain (includes keyboard cable) 605922–131 Keyboard for use in Portugal (includes keyboard cable) 605922–141 Keyboard for use in Turkey (includes keyboard cable) 605922–171...
Page 42 Description 608340–001 HD 5470/1 G discrete system board with card reader 608444–001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 matte black computer models 608445–001 Display back cover for use with HP G62 matte black computer models 609154–001 Power connector (includes cable) 609939–001...
Page 43 Spare part number Description 615427–001 Base enclosure with HDMI card reader for red computer models 615428–001 Base enclosure with HDMI card reader for blue computer models 615433–001 Top cover (includes TouchPad board) for use in red computer models 615434–001 Top cover (includes TouchPad board) for use in blue computer models 615435–001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with red computer models...
Page 44: Removal And Replacement Procedures
Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are needed to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Page 45: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Page 46: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
Page 47: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Page 48: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Page 49: Component Replacement Procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 75 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
Page 50: Computer Feet
Computer feet Description Spare part number Rubber Feet Kit 606012-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures...
Page 51: Battery
Battery Description Spare part number 6 cell, 2.20 Ah, 47 Wh 593553-001 6 cell, 2.55 Ah, 55 Wh 593554-001 Before disassembling the computer: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.
Page 52: Hard Drive
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description Spare part number 750 GB, 5400 rpm...
Page 53 Lift the left side of the hard drive cover (2), swing it forward, and remove the cover (3). The hard drive cover is included in the plastics kit, spare part number 606006-001. Disconnect the hard drive cable from the system board (1). Use the mylar tab on the hard drive bracket to move the hard drive to the right (2) bracket to lift the hard drive out (3) of the hard drive bay.
Page 54 Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard drive (2). Reverse this procedure to install the hard drive. Chapter 4 Removal and replacement procedures...
Page 55: Optical Drive
Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with: ● Biscotti computer models 610558-001 ● Matte black computer models 605920-001 ●...
Page 56 Grasp the bezel and slide the optical drive out of the computer (2). To replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.
Page 57: Wlan Module
WLAN module Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-001 Intel WiFi Link 5100 802.11/b/g/n WLAN module 593530-001 Realtek RTL8191SE 802.11b/g/n 1x1 WiFi Adapter 593533-001 Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter 593836-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) 600370-001 (for model 1.1 only) Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready)
Page 58 Lift the cover off the computer (3). The mini-card compartment cover is included in the plastics kit, spare part number 606006-001. Disconnect the main antenna cable (1) and the auxiliary antenna cable (2) from the wireless module. Remove the Phillips PM2.0×3.0 screw (3) that secures the WLAN module to the computer. (The edge of the module opposite the slot rises away from the computer.) Chapter 4 Removal and replacement procedures...
Page 59 Remove the WLAN module (4) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Page 60: Memory Module
Memory module Description Spare part number 1 GB, 1066 MHz DDR3 598859-001 2 GB, 1066 MHz DDR3 598856-001 4 GB, 1066 MHz DDR3 (for model 1.1 only) 599092-001 Before removing the memory module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.
Page 61: Rtc Battery
Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. RTC battery Description Spare part number...
Page 62 Lift the battery (2) out of the computer. Reverse this procedure to install the RTC battery. Chapter 4 Removal and replacement procedures...
Page 63: Keyboard
Keyboard Description Spare part number For use in Adriatics 605922-BA1 For use in Belgium 605922-A41 For use in the Czech Republic 605922-221 For use in France 605922-051 For use in Germany 605922-041 For use in Greece 605922-DJ1 For use in Hungary 605922-211 For International use 605922-B31...
Page 64 Remove the three Phillips PM2.5×5.0 and three Phillips PM2.5x6.5 screws that secure the keyboard to the computer. Turn the computer display-side up with the front toward you. Open the computer as far as possible. Release the tabs along the left (1) and right (2) edges of the keyboard using a thin flat-bladed screwdriver.
Page 65 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...
Page 66: Top Cover
Top cover Description Spare part number For use with biscotti computer models 610567-001 For use with matte black computer models 606004-001 For use with silver computer models 610568-001 For use with white computer models 610569-001 For use with red computer models 615433–001 For use with blue computer models 615434–001...
Page 67 Remove four Phillips PM2.5x3 screws in the battery bay, and remove nine Phillips PM2.5x6.5 screws on the base enclosure. The top cover screws are identified by a triangle icon embossed on the base enclosure. Turn the computer display-side up with the front toward you. Open the computer as far as possible.
Page 68 Release the power button ZIF connector (1), speaker cable (2), touchpad ZIF connector (3), and touchpad button ZIF connector (4). Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure. Remove the top cover (2). NOTE: The TouchPad is glued to the top cover and is included with the top cover spare part.
Page 69: Speaker Assembly
Speaker assembly Description Spare part number Speaker assembly (includes cable) 606007-001 Before removing the speaker assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 70 Reverse this procedure to install the speaker assembly. Chapter 4 Removal and replacement procedures...
Page 71: Power Button Board
Power button board Description Spare part number Power button board 606008-001 Before removing the power button board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 72: Touchpad Button Board
TouchPad button board Description Spare part number Touchpad button board (includes bracket and cable) 606005-001 Before removing the TouchPad button board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 73: Modem Module
Modem module Description Spare part number 56K V.92 data/fax modem (select models only) (for model 1.0 only) 510100-001 Before removing the modem module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.
Page 74 Reverse the above procedure to install the modem module, and be sure that the connector on the bottom of the modem module connects firmly into the system board. Chapter 4 Removal and replacement procedures...
Page 75: Usb Board
USB board Description Spare part number USB board 606011-001 Before removing the USB board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 76 Reverse this procedure to install the USB board. Chapter 4 Removal and replacement procedures...
Page 77: Power Connector
Power connector Description Spare part number Power connector (includes cable) 609154-001 Before removing the power connector cable: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 78: Display Assembly
Display assembly Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for use in: ● Biscotti computer models 605906-001 ● Silver computer models 605907-001 ● White computer models 605908-001 ● Matte black computer models 608444-001 ●...
Page 79 Disconnect the webcam cable (5) from the system board and release it from the clips that attach it to the system board. CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components.
Page 80 To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two mylar screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×4.0 screws The display screw covers are included in the display rubber kit, spare part number 605917-001. Flex the inside edge of the top (1), the left and right sides (2), and the bottom (3) of the display bezel until the bezel disengages from the display back cover.
Page 81 Disconnect the webcam module cable (1) from the webcam module, and remove the webcam module (2). The webcam module is available using spare part number 606001-001. Reverse this procedure to install the webcam module. To replace the display hinge covers, remove the two Phillips PM2.5×6.0 screws (1) that secure each hinge to the display enclosure.
Page 82 Remove the display panel (2) from the display enclosure. The display panel is available using the spare part number 606003-001. Reverse this procedure to install the display panel. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws (1) that secure each bracket to the display panel.
Page 83 Lift up to remove the antenna transceivers (3). The wireless antenna transceivers with cable is available using spare part number 606016-001.. Reverse this procedure to install the display wireless antenna transceivers. Component replacement procedures...
Page 84: System Board
System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description Spare part number HD UMA system board with card reader 605903-001 HD 5470/512 MB discrete system board with card reader 605902-001 HD 5470/1 GB discrete system board with card reader 608340-001...
Page 85 Remove the following cables from the system board: ● Power connector cable (see Power connector on page ● USB board cable (see USB board on page Remove the system board: Turn the computer upright with the right side toward you. Remove the four Phillips PM2.5×4.0 (1) screws that secure the system board to the computer.
Page 86 To replace the modem module cable, remove the RJ-11 connector cable from the clips (1), and then lift the connector straight up (2) and out of the computer. The modem module cable is available with the cable kit using spare part number 606009-001. Reverse this procedure to install the modem module cable.
Page 87: Fan/Heat Sink Assembly
Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) for use only with computer 606013-001 models with UMA graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer 606014-001 models with discrete graphics subsystem memory Thermal pad 634363–001 Before removing the fan/heat sink assembly:...
Page 88 Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the four Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
Page 89 Disconnect the fan cable from the system board. Loosen the two Phillips captive screws (1) and four Phillips spring-loaded captive screws (2) that secure the fan/heat sink assembly. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
Page 90 NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits. The following illustration shows the locations for thermal material on systems with UMA graphics subsystems. The thermal material must be thoroughly cleaned from the surface of the fan/heat sink assembly (1) and (3), and the processor component (2), each time the fan/heat sink assembly is removed.
Page 91: Processor
Processor NOTE: All processor spare part kits include thermal material. Description Spare part number Intel Arrandale i5–520M Processor (2.4 GHz, 3 MB total L3 cache, 1066 MHz)—Dual Core 35 W 594187–001 Intel Arrandale i5–540M Processor (2.53 GHz, 3 MB total L3 cache, 1066 MHz)—Dual core 35 W 594188–001 Intel Arrandale i3–330 Processor (2.13 GHz, 3 MB L3 cache, 1066 MHz)—Dual Core 35 W (for 597622–001...
Page 92 Display assembly (see Display assembly on page System board (see System board on page Fan/heat sink assembly (see Fan/heat sink assembly on page Remove the processor: Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. Lift the processor (2) straight up and remove it.
Page 93: Setup Utility
Setup Utility Computer Setup in Windows 7 To view the drives installed on the computer, select Start > Computer. On models with a secondary hard drive (drive D), the optical drive becomes drive E. The next drive added to the system, such as a new USB drive, is assigned the next available drive letter. Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when the Windows operating system is not working.
Page 94: Navigating And Selecting In Setup Utility
Use the arrow keys to select a language, and then press enter key. When a confirmation prompt with your language selected displays, press the enter key. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press the enter key.
Page 95: Restoring Default Settings In Setup Utility
Restoring default settings in Setup Utility The following procedure explains how to restore Setup Utility default settings. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu message displays in the lower-left corner of the screen, press the key.
Page 96: Exiting Setup Utility
Exiting Setup Utility You can exit Setup Utility with or without saving changes. ● To exit Setup Utility and save changes from the current session: If the Setup Utility menus are not displayed, press the key to return to the menu display. Then use the arrow keys to select Exit >...
Page 97: System Configuration Menu
System Configuration menu Select To do this Language Support Change the language of Setup Utility. Button Sound (select models only) Enable/disable the capacitive button tapping sound. Virtualization Technology (select models only) Enable/disable the processor Virtualization Technology. Processor C6 State (select models only) Enable/disable the processor C6 sleep state.
Page 98: Computer Setup In Linux
Computer Setup in Linux Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide might not be supported by the computer.
Page 99: Restoring Factory Settings In Computer Setup
Restoring factory settings in Computer Setup To return all settings in Computer Setup to the values that were set at the factory: Open Computer Setup by turning on or restarting the computer, and then pressing the when the F10 = ROM Based Setup message displays in the lower-left corner of the screen. Use the arrow keys to select File >...
Page 100: Computer Setup Menus
Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter might not be supported by the computer. File menu Select To do this System information ●...
Page 101: Security Menu
Security menu NOTE: Some of the menu items listed in this section might not be supported by the computer. Select To do this Setup Password Enter, change, or delete a setup password. Power-On Password Enter, change, or delete a power-on password. Password Options ●...
Page 102: System Configuration Menu
System Configuration menu NOTE: Some of the listed System Configuration options might not be supported by the computer. Select To do this Language Change the Computer Setup language. ● Boot options Set an f9, f10, and delay when starting up. ●...
Page 103 Select To do this ● Built-in device options Enable/disable embedded WLAN Device Radio. ● Enable/disable embedded Bluetooth Device Radio. ● Enable/disable Network Interface Controller (NIC) ● Enable/disable LAN/WLAN Switching. ● Enable/disable Wake on LAN. ● Enable/disable the integrated camera (webcam) Port options ●...
Page 104: Specifications
Specifications Computer specifications Dimensions Depth 24.7 cm (9.7 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.2 to 3.7 cm (1.3 to 1.4 in) Weight (lowest weight configuration) < 2.25 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 4.74 A – 90 W Operating current 4.74 A Temperature...
Page 105: 39.6-Cm (15.6-In) Display Specifications
39.6-cm (15.6-in) display specifications Dimensions Height 21.0 cm (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 ×...
Page 106: Hard Drive Specifications
Hard drive specifications 640 GB* 500 GB* 320 GB* 250 GB* 160 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g 101 g...
Page 107: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive With Lightscribe Specifications
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM...
Page 108: Blu-Ray Rom With Lightscribe Dvd±R/Rw Supermulti Double-Layer Drive Specifications
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM...
Page 109: System Resource Specifications
System resource specifications Use Device Manager to get a graphical view of the system resources that control how the devices work on the computer. System resources accessible Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. If two devices require the same resource and create a device conflict, manually change the resource settings in Device Manager to be sure each setting is unique.
Page 110: Backup And Recovery
Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends creating recovery discs immediately after software setup. As you add new software and data files, continue to back up your system on a regular basis to maintain a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure:...
Page 111: Windows 7
Windows 7 To protect your information, back up your files and folders. In case of system failure, use the backup files to restore the computer. CAUTION: In the event of a hard drive failure, you cannot use the computer to access the Disaster Recovery utility.
Page 112: Backing Up Your Information
Backing up your information As you add new software and data files, back up the system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.
Page 113: Using Windows Backup And Restore
Using Windows Backup and Restore To create a backup using Windows Backup and Restore: NOTE: Be sure that the computer is connected to AC power before starting the backup process. NOTE: The backup process might take over an hour, depending on file size and the speed of the computer.
Page 114: Using System Restore Points
Using system restore points When backing up the system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes made to the system.
Page 115: Recovering From The Recovery Discs
(SSD), you might not have a recovery partition. If that is the case, recovery discs are included with the computer. Use these discs to recover the operating system and software. NOTE: Windows has its own built-in repair features, such as System Restore and driver roll-back capabilities.
Page 116: Linux Backup And Recovery
Linux backup and recovery Use the instructions in this section if SUSE Linux SLED 11 is installed on the computer. To protect your information, back up your files and folders. Then if the system fails, restore your important files from copies. Use the options listed in this section to restore the operating system and programs that were installed at the factory.
Page 117: Connector Pin Assignments
Connector pin assignments Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Audio-in (microphone) Signal Audio signal in Audio signal in Ground Audio-out (headphone) 107...
Page 118: External Monitor
External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock 108 Chapter 8 Connector pin assignments...
Page 119: Modem)
RJ-11 (modem) Signal Unused Ring Unused Unused Unused RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused RJ-11 (modem) 109...
Page 120: Hdmi
HDMI Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock– No connect DDC clock DDC data Ground...
Page 121: Universal Serial Bus
Universal Serial Bus Signal +5 VDC Data - Data + Ground Universal Serial Bus 111...
Page 122: Power Cord Set Requirements
Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Page 123: Requirements For Specific Countries Or Regions
Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...
Page 124: Recycling
10 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
Page 125 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
Page 126 Remove the two screws (1) that secure each hinge to the display enclosure and lift up to remove the display hinge covers (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. 116 Chapter 10 Recycling...
Page 127 Turn the display panel assembly upside down and remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
Page 128 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 118 Chapter 10 Recycling...
Page 129 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
Page 130 Remove the LCD panel. Recycle the LCD panel and backlight. 120 Chapter 10 Recycling...
Page 131: Index
Index Symbols/Numerics bezel computer feet 1394 Power Saving 87 illustrated 23 locations 40 spare part number 23, 70 spare part number 40 Blu-ray Disc ROM LightScribe with Computer Setup AC adapter SuperMulti DVD±R/RW Double- accessing 88 identifying 15 Layer Diagnostics menu 91 AC adapter, spare part spare part number 26, 45 File menu 90...
Page 132 display assembly Ethernet, product description 2 removal 68 exiting Setup Utility 86 jacks spare part number 18, 68 external media cards, product RJ-11 (modem) 11 display back cover description 3 RJ-45 (network 12 spare part number 24 external monitor port display bezel pin assignments 108 keyboard...
Page 133 microphone jack, pin product description 3 recovering from the dedicated assignments 107 USB 11, 12 recovery partition 105 microphone, product power button board recovering from the recovery description 2 removal 61 discs 105 mini-card compartment cover spare part number 61 recovery discs 100, 101 illustrated 25 power button, identifying 8...
Page 134 speaker assembly removal 59 Universal Serial Bus (USB) port, spare part number 18, 59 pin assignments 111 speakers, identifying 8 USB board specifications removal 65 Blu-ray ROM with LightScribe spare part number 22, 65 DVD±R/RW SuperMulti DL USB legacy support 88, 92 Drive 98 USB ports, identifying 11, 12 computer 94...

HP G62 Maintenance And Service Manual

1 Product Description

2 External Component Identification

3 Illustrated Parts Catalog

4 Removal and Replacement Procedures

5 Setup Utility

6 Specifications

7 Backup and Recovery

8 Connector Pin Assignments

9 Power Cord Set Requirements

Quick Links

Maintenance and Service Guide

Related Manuals for HP G62

Summary of Contents for HP G62

Table of Contents