Page 1: Maintenance And Service Guide
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts;...
Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Page 4 Safety warning notice...
Page 5: Table Of Contents
Table of contents 1 Product description ... 1 2 External component identification ... 6 Identifying the hardware ... 6 Top components ... 7 TouchPad ... 7 Lights ... 8 Button and speakers ... 9 Keys ... 10 Display ... 11 Right-side components ...
Page 6 Component replacement procedures ... 42 Serial number ... 42 Computer feet ... 43 Battery ... 44 Hard drive ... 45 Optical drive ... 48 WLAN module ... 50 Memory module ... 53 Keyboard ... 55 Top cover ... 58 Speaker assembly ... 61 Power button board ...
Page 7 Using Computer Setup ... 93 Computer Setup menus ... 95 6 Specifications ... 99 Computer specifications ... 99 39.6-cm (15.6-in) display specifications ... 100 Hard drive specifications ... 101 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications ... 102 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications ...
Page 8 10 Recycling ... 119 Battery ... 119 Display ... 119 Index ... 126 viii...
Page 9: Product Description
Processors Chipset Description Compaq Presario CQ62 Notebook PC HP G62 Notebook PC AMD Phenom™ N930 Processor (2.0 GHz, 2 MB total L2 cache, 1333 MHz)—Quad core 35 AMD Phenom N830 Processor (2.1 GHz, 1.5 MB total L2 cache, 1333 MHz)—Triple Core 35 AMD Phenom N620 Processor (2.8 GHz, 2...
Page 10 Supports the following drives: ● 640 GB, 5400 rpm ● 500 GB, 7200 rpm ● 320 GB, 7200 rpm ● 250 GB, 7200 rpm ● 160 GB, 7200 rpm HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete √ √ √...
Page 11 Microphone Integrated single analog microphone (for models with no webcam) Audio High-definition audio supports Microsoft® premium requirements with Presario/HP Altec Lansing speakers Modem (select models 56K V.92 data/fax MDC modem (computer only) models not equipped with a modem have a...
Page 12 Windows 7® Professional (32 & 64 bit) Windows 7 Home Premium (32 & 64 bit) Windows 7 Home Basic (32 & 64 bit) Free DOS End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete √...
Page 13 Category Description Optical drive Mini-card devices HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete √ √ √ √ √ √...
Page 14: External Component Identification
External component identification Identifying the hardware Components included with the computer might vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: Select Start >...
Page 15: Top Components
Top components TouchPad Component TouchPad light TouchPad zone Left TouchPad button Right TouchPad button *This table describes factory settings. To view or change the pointing device preferences: Select Start > Devices and Printers. Right-click the device representing the computer. Select Mouse settings. Description Off—Touchpad is on.
Page 16: Lights
Lights Component TouchPad light Caps lock light Power light Wireless light Chapter 2 External component identification Description ● Off—TouchPad is enabled. ● Amber—TouchPad is disabled. On—Caps lock is on ● On—The computer is on. ● Flashing—The computer is in Sleep. ●...
Page 17: Button And Speakers
Button and speakers Component Speakers grill Power button *This table describes factory settings. For information about changing factory settings, see the user guides located in Help and Support. Description Two integrated speakers produce sound. ● When the computer is off, press the button to turn on the computer.
Page 18: Keys
Keys Component Send e-mail key Media application key Web browser key Print key Calculator key Windows logo key Windows applications key (10) Action keys Chapter 2 External component identification Description Displays system information when pressed in combination with the key. Opens a new e-mail in your default e-mail client.
Page 19: Display
Display Component Wireless antenna (2) Internal microphone Integrated webcam (select models only) Webcam light (select models only) Description Sends and receives signals from one or more wireless devices. Records sound. Records audio and video and captures still photographs. On—The webcam is in use. Top components...
Page 20: Right-Side Components
Right-side components Component Optical drive USB port RJ-11 (modem) jack (select models only) AC adapter light Power connector Security cable slot Chapter 2 External component identification Description Reads and writes to optical discs. Connects an optional USB device. Connects a modem cable. ●...
Page 21: Left-Side Components
Left-side components Component External monitor port Vent HDMI port (select models only) RJ-45 (network) jack USB ports (2) Audio-in (microphone) jack Audio-out (headphone) jack Digital Media Slot (select models only) Drive light Description Connects an external VGA monitor or projector. Enables airflow to cool internal components.
Page 22: Bottom Components
Bottom components Component Battery bay Vents (4) Battery release latch Memory module compartment Hard drive bay Chapter 2 External component identification Description Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Page 23: Wireless Antennas
Wireless antennas At least two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Page 24: Additional Hardware Components
Additional hardware components Component Power cord* AC adapter Battery* *Power cords vary in appearance by country or region. Chapter 2 External component identification Description Connects an AC adapter to an AC outlet. Converts AC power to DC power. Powers the computer when the computer is not plugged into external power.
Page 25: Illustrated Parts Catalog
Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Product name Serial number (s/n) Part number/Product number (p/n) Warranty period Model description Description The name affixed to the front of the computer.
Page 26: Computer Major Components
Computer major components Chapter 3 Illustrated parts catalog...
Page 27 HP G62 white computer models ● HP G62 white computer models with webcam ● HP G62 matte black computer models ● HP G62 matte black computer models with webcam ● Presario CQ62 biscotti computer models ● Presario CQ62 biscotti computer models with webcam ●...
Page 28 Item Description ● Spain ● Switzerland ● Taiwan ● Thailand ● Turkey ● United Kingdom Speaker assembly (includes cable) Top cover (includes TouchPad board) for use in: ● Biscotti computer models ● Matte black computer models ● Silver computer models ●...
Page 29 Item Description (12) Hard drive ● 640 GB, 5400 rpm ● 500 GB, 7200 rpm ● 320 GB, 7200 rpm ● 250 GB, 7200 rpm ● 160 GB, 7200 rpm ● Hard Drive Hardware Kit (not illustrated, includes bracket and screws) (13) Processor (includes replacement thermal material) ●...
Page 30 Item Description ● Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria, AzerbaijanBahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgeria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El...
Page 31 Item Description ● 6-cell Li-lon, 2.55 Ah, 55 Wh (17) Power connector (includes cable) (18) USB board (19) RJ-11 connector included in Cable Kit (20) Base enclosure ● Without card reader for biscotti computer models ● With HDMI card reader without a modem for biscotti computer models ●...
Page 32: Display Assembly Components
● Presario CQ62 with webcam and microphone modules ● Presario CQ62 with microphone module only ● HP G62 with webcam and microphone modules ● HP G62 with microphone module only Display bracket (with hinges) Chapter 3 Illustrated parts catalog Spare part number...
Page 33 HP G62 biscotti computer models ● HP G62 silver computer models ● HP G62 white computer models ● HP G62 matte black computer models ● Presario CQ62 biscotti computer models ● Presario CQ62 matte black computer models Display hinge covers...
Page 34: Plastics Kit
Plastics Kit Item Description Plastics kit Hard drive bay cover (includes captive screws) Wireless/memory module mini-card compartment cover (includes captive screw) Chapter 3 Illustrated parts catalog Spare part number 595200-001...
Page 35: Mass Storage Devices
Mass storage devices Item Description Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with: ● Biscotti computer models ● Matte black computer models ● Silver computer models ●...
Page 36 Item Description ● 160-GB 7200 RPM Hard drive hardware kit (not illustrated, includes bracket and screws) Chapter 3 Illustrated parts catalog Spare part number 599053-001 600191-001...
Page 37: Miscellaneous Parts
Miscellaneous parts Description AC adapters ● 65-W AC adapter ● 90-W AC adapter Power cord, AC, 3 wire, black, 1.83-m (for use with both HP G62 and Presario CQ 62 computer models) for use in: ● Australia ● Brazil ● Denmark ●...
Page 38 Description Rubber kit Screw kit ● Phillips M2.0x3.0 screw ● Phillips M2.5x3.0 screw ● Phillips M2.5x4.0 screw ● Phillips M2.5x5.0 screw ● Phillips M2.5x6.5 screw Chapter 3 Illustrated parts catalog Spare part number 600184-001 595202-001...
Page 39: Sequential Part Number Listing
Power cord for use in Australia with both HP G62 and Presario CQ62 computer models Power cord for use in Europe with both HP G62 and Presario CQ62 computer models Power cord for use in the United Kingdom and Singapore with both HP G62 and Presario CQ62 computer models...
Page 40 Spare part number 580101-002 592808–001 592809–001 592810-001 592811-001 593533-001 593553-001 593554-001 593836-001 594164-001 594165-001 594166-001 594167-001 594168-001 594169-001 594170-001 594171-001 594172-001 Chapter 3 Illustrated parts catalog Description Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgeria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde,...
Page 41 AMD Turion II P520 Processor (2.3 GHz, 2 MB L2 cache, 1066 MHz, 3.6 GT/s)—Dual Core 25 595130-001 High Definition display panel (includes display panel and backlight cables) 595185-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 biscotti computer models 595186-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 biscotti computer...
Page 42 Spare part number 595199-AB1 595199-B31 595199-BA1 595199-BB1 595199-BG1 595199-DH1 595199-DJ1 595200-001 595201-001 595202-001 595203-001 595204-001 595205-001 595206-001 595207-001 595209-001 595211-001 598856-001 598859-001 599053-001 599054-001 599055-001 599056-001 599057-001 599062-001 599063-001 600166-001 600370-001 600650-001 600651-001 600652-001 Chapter 3 Illustrated parts catalog Description Keyboard for use in Taiwan (includes keyboard cable) Keyboard for international use (includes keyboard cable) Keyboard fo use in Adriatics (includes keyboard cable)
Page 43 Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) 605141-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 silver computer models 605142-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 silver computer models...
Page 44 Spare part number 608549-001 611554-001 611555-001 615586–001 616405–001 616406–001 616407–001 616408–001 Chapter 3 Illustrated parts catalog Description Base enclosure with HDMI card reader without a modem for white computer models HD545V PCA Discrete system board HD545V PCA Discrete system board with card reader 640 GB, 5400 rpm hard drive HD5470/512M PCA Discrete system HD5470/512M PCA Discrete system board with card reader...
Page 45: Removal And Replacement Procedures
Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Page 46: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Page 47: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
Page 48: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Page 49: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Page 50: Component Replacement Procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 75 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
Page 51: Computer Feet
Computer feet Description Rubber Feet Kit The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Spare part number 600849-001 Component replacement procedures...
Page 52: Battery
Battery Description 6 cell, 2.20-Ah, 47 Wh 6 cell, 2.55-Ah, 55 Wh Before disassembling the computer: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 53: Hard Drive
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description 640 GB;...
Page 54 Lift the left side of the hard drive cover (2), swing it forward, and remove the cover (3). The hard drive cover is included in the plastics kit, spare part number 595200-001. Remove the three Phillips PM2.5×5.0 screws (1) that secure the hard drive to the computer. Use the hard drive bracket to lift the hard drive out (2) of the hard drive compartment.
Page 55 Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard drive (2). Reverse this procedure to install the hard drive. Component replacement procedures...
Page 56: Optical Drive
Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with: ● Biscotti computer models ● Matte black computer models ●...
Page 57 Grasp the bezel and slide the optical drive out of the computer (2). To replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.
Page 58: Wlan Module
WLAN module Description Broadcom BCM4312 802.11b/g WiFi adapter Atheros AR9285 802.11 a/b/g/n 2x2 WiFi Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter Realtek RTL8191SE 802.11b/g/n 1x1 WiFi Adapter Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) Before removing the WLAN module: Shut down the computer.
Page 59 Lift the cover off the computer (3). The mini-card compartment cover is included in the plastics kit, spare part number 595200-001. Disconnect the main antenna cable (1) and the auxiliary antenna cable (2) from the wireless module. Remove the Phillips PM2.0×3.0 screw (3) that secures the WLAN module to the computer. (The edge of the module opposite the slot rises away from the computer.) Component replacement procedures...
Page 60 Remove the WLAN module (4) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Page 61: Memory Module
Memory module Description 1 GB, 1066 MHz DDR3 2 GB, 1066 MHz DDR3 Before removing the memory module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 62 Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures...
Page 63: Keyboard
Keyboard Description For use in Adriatics For use in Belgium For use in Canada For use in the Czech Republic For use in France For use in Germany For use in Greece For use in Hungary For International use For use in Israel For use in Italy For use in Korea For use in North America...
Page 64 Remove the keyboard: Turn the computer upside down with the front toward you. Remove the three Phillips PM2.5×5.0 and three Phillips PM2.5x6.5 screws that secure the keyboard to the computer. Turn the computer display-side up with the front toward you. Open the computer as far as possible.
Page 65 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...
Page 66: Top Cover
Top cover Description For use with biscotti computer models For use with matte black computer models For use with silver computer models For use with white computer models Before removing the switch cover: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.
Page 67 Remove four Phillips PM2.5x3 screws in the battery bay, and remove ten Phillips PM2.5x6.5 screws on the base enclosure. The top cover screws are identified by a triangle icon embossed on the base enclosure. Turn the computer display-side up with the front toward you. Open the computer as far as possible.
Page 68 Release the power button ZIF connector (1), speaker cable (2), touchpad ZIF connector (3), and touchpad button ZIF connector (4). Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure. Remove the top cover (2). NOTE: The TouchPad is glued to the top cover and is included with the top cover spare part.
Page 69: Speaker Assembly
Speaker assembly Description Speaker assembly (includes cable) Before removing the speaker assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 70: Power Button Board
Power button board Description Power button board Before removing the power button board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 71: Touchpad Button Board
TouchPad button board Description Touchpad button board Before removing the TouchPad button board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 72: Modem Module
Modem module Description All countries and regions except for Australia and New Zealand Australia and New Zealand Before removing the modem module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.
Page 73 Lift up on the front of the modem module (2) to disconnect it from the system board. Reverse the above procedure to install the modem module, and be sure that the connector on the bottom of the modem module connects firmly into the system board. Component replacement procedures...
Page 74 Chapter 4 Removal and replacement procedures...
Page 75: Usb Board
USB board Description USB board Before removing the USB board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer.
Page 76 Reverse this procedure to install the USB board. Chapter 4 Removal and replacement procedures...
Page 77: Power Connector
Power connector Description Power connector (includes cable) Before removing the power connector cable: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 78: Display Assembly
39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for use in: ● HP G62 computer biscotti computer models ● HP G62 computer biscotti computer models with webcam ● HP G62 silver computer models ● HP G62 silver computer models with webcam ●...
Page 79 Pull the antenna cables through the opening in the top cover (3) and disengage the cables from the clip in the routing channel leading to the display hinge (4). Disconnect the webcam cable (5) from the system board and release it from the clips that attach it to the system board.
Page 80 Lift the display panel (2) straight up to remove it. Reverse this procedure to install the display assembly. To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two mylar screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×4.0 screws The display screw covers are included in the display screw kit, spare part number 595198-001.
Page 81 Remove the display bezel (4). Reverse this procedure to install the display bezel. To replace the webcam module (select models only), lift the webcam module as far from the display enclosure as the webcam module cable allows. Disconnect the webcam module cable (1) from the webcam module, and remove the webcam module (2).
Page 82 Remove the display hinge covers (2). The display hinge covers are available using spare part number 600650-001. Reverse this procedure to install the display hinge covers. To replace the display panel, remove eight phillips PM2.5×6.0 screws (1) that secure the display panel to the display enclosure.
Page 83 Remove the display panel brackets (2) from the display panel. The display panel brackets are available using spare part number 595195-001. Reverse this procedure to install the display panel brackets. To replace the wireless antenna transceivers, lift up on the silver transceiver (1) and release the adhesive material from the display cover (2).
Page 84: System Board
System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description PCA UMA system board PCA UMA system board with modem and card reader HD5430 PCA Discrete system board HD5430 PCA Discrete system board with modem and card reader HD545V PCA Discrete system board HD545V PCA Discrete system board with card reader HD5470/512M PCA Discrete system board...
Page 85 Speaker assembly (see Display assembly (see Remove the following cables from the system board: ● Power connector cable (see ● USB board cable (see USB board on page Turn the computer upright with the right side toward you. Remove the three Phillips PM2.5×4.0 (1) screws that secure the system board to the computer. Grasp the right edge (2) of the system board.
Page 86 To replace the modem module cable, remove the RJ-11 connector cable from the clips (1), and then lift the connector straight up (2) and out of the computer. The modem module cable is available using spare part number 595201-001. Reverse this procedure to install the modem module cable. When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
Page 87 Component replacement procedures...
Page 88: Rtc Battery
RTC battery Description RTC battery Before removing the RTC battery: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer.
Page 89 Lift the battery (2) out of the computer. Reverse this procedure to install the RTC battery. Component replacement procedures...
Page 90: Fan/Heat Sink Assembly
Fan/heat sink assembly Description Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with UMA graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with discrete graphics subsystem memory Before removing the fan/heat sink assembly: Shut down the computer.
Page 91 Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the three Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
Page 92 Disconnect the fan cable from the system board. Loosen the three Phillips captive screws (1) and three Phillips spring-loaded captive screws (2) that secure the fan/heat sink assembly. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
Page 93 NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits. The following illustration shows the locations for thermal material on systems with UMA graphics subsystems. The thermal material must be thoroughly cleaned from the surface of the fan/heat sink assembly (1) and (3), and the processor component (2), each time the fan/heat sink assembly is removed.
Page 94: Processor
Processor NOTE: All processor spare part kits include thermal material. Description AMD Phenom N930 Processor (2.0 GHz, 2 MB total L2 cache, 1333 MHz)—Quad core 35 W AMD Phenom N830 Processor (2.1 GHz, 1.5 MB total L2 cache, 1333 MHz)—Triple Core 35 W AMD Phenom N620 Processor (2.8 GHz, 2 MB total L2 cache, 1333 MHz)—Dual Core 35 W AMD Phenom II P920 Processor (1.6 GHz, 2 MB total L2 cache, 1066 MHz)—Quad Core 25 W AMD Phenom II P820 Processor (1.8 GHz, 1.5 MB L2 cache, 1066 MHz, 3.6 GT/s)—Triple Core...
Page 95 Remove the processor: Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor.
Page 96: Setup Utility
Setup Utility Computer Setup in Windows 7 To view the drives installed on the computer, select Start > Computer. On models with a secondary hard drive (drive D), the optical drive becomes drive E. The next drive added to the system, such as a new USB drive, is be assigned the next available drive letter. Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when the Windows operating system is not working.
Page 97: Navigating And Selecting In Setup Utility
Use the arrow keys to select a language, and then press When a confirmation prompt with your language selected displays, press the To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press the Changes goes into effect immediately.
Page 98: Restoring Default Settings In Setup Utility
Restoring default settings in Setup Utility The following procedure explains how to restore Setup Utility default settings. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu message displays in the lower-left corner of the screen, press the –...
Page 99: Exiting Setup Utility
Exiting Setup Utility You can exit Setup Utility with or without saving changes. ● To exit Setup Utility and save changes from the current session: If the Setup Utility menus are not displayed, press the Then use the arrow keys to select Exit > Exit Saving Changes, and then press the ●...
Page 100: System Configuration Menu
System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot Options Diagnostics menu Select...
Page 101: Computer Setup In Linux
Computer Setup in Linux Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide might not be supported by the computer.
Page 102: Restoring Factory Settings In Computer Setup
Restoring factory settings in Computer Setup To return all settings in Computer Setup to the values that were set at the factory: Open Computer Setup by turning on or restarting the computer, and then pressing the when the F10 = ROM Based Setup message displays in the lower-left corner of the screen. Use the arrow keys to select File >...
Page 103: Computer Setup Menus
Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter might not be supported by the computer. File menu Select System information Restore Defaults Ignore Changes And Exit Save Changes And Exit...
Page 104: Security Menu
Security menu NOTE: Some of the menu items listed in this section might not be supported by the computer. Select Setup Password Power-On Password Password Options DriveLock Passwords System IDs Disk Sanitizer Diagnostics menu Select HDD Self-Test Options Memory Check Chapter 5 Setup Utility To do this Enter, change, or delete a setup password.
Page 105: System Configuration Menu
System Configuration menu NOTE: Some of the listed System Configuration options might not be supported by the computer. Select Language Boot options Device Configurations To do this Change the Computer Setup language. ● Set an f9, f10, and delay when starting up. ●...
Page 106 Select Built-in device options Port options Chapter 5 Setup Utility To do this ● Enable/disable embedded WLAN Device Radio. ● Enable/disable embedded Bluetooth Device Radio. ● Enable/disable Network Interface Controller (NIC) ● Enable/disable LAN/WLAN Switching. ● Enable/disable Wake on LAN. ●...
Page 107: Specifications
Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating NOTE:...
Page 108: 39.6-Cm (15.6-In) Display Specifications
39.6-cm (15.6-in) display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 100 Chapter 6 Specifications 21.0 cm (8.27 in) 35.9 cm (14.1 in) 39.6 cm (15.6) Up to 16.8 million 300:1 (typical) 200 nits (typical)
Page 109: Hard Drive Specifications
Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
Page 110: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive With Lightscribe Specifications
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Read Write Random access time Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode 102 Chapter 6 Specifications...
Page 111: Blu-Ray Rom With Lightscribe Dvd±R/Rw Supermulti Double-Layer Drive Specifications
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read Write Random access time Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 4X BD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read...
Page 112: System Resource Specifications
System resource specifications Use Device Manager to get a graphical view of the system resources that control how the devices work on the computer. System resources accessible from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. If two devices require the same resource and create a device conflict, manually change the resource settings in Device Manager to be sure each setting is unique.
Page 113: Backup And Recovery
Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends creating recovery discs immediately after software setup. As you add new software and data files, continue to back up your system on a regular basis to maintain a reasonably current backup.
Page 114: Creating Recovery Discs
For detailed information, perform a search for these topics in Help and Support. Creating recovery discs HP recommends creating recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.
Page 115: Backing Up Your Information
Backing up your information As you add new software and data files, back up the system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.
Page 116: Using Windows Backup And Restore
Using Windows Backup and Restore To create a backup using Windows Backup and Restore: NOTE: Be sure that the computer is connected to AC power before starting the backup process. NOTE: The backup process might take over an hour, depending on file size and the speed of the computer.
Page 117: Using System Restore Points
Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends using Recovery Manager to create an entire drive backup as soon as you set up the computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.
Page 118: Recovering From The Recovery Discs
NOTE: Windows has its own built-in repair features, such as System Restore and driver roll-back capabilities. Try these features before using Recovery Manager. NOTE: Recovery Manager recovers only software that was preinstalled at the factory. Software not provided with this computer must be downloaded from the manufacturer's Website or reinstalled from the disc provided by the manufacturer.
Page 119: Linux Backup And Recovery
The reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup.
Page 120: Connector Pin Assignments
Connector pin assignments Audio-out (headphone) Audio-in (microphone) 112 Chapter 8 Connector pin assignments Signal Audio out, left channel Audio out, right channel Ground Signal Audio signal in Audio signal in Ground...
Page 121: External Monitor
External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor 113...
Page 122: Modem)
RJ-11 (modem) RJ-45 (network) 114 Chapter 8 Connector pin assignments Signal Unused Ring Unused Unused Unused Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused...
Page 123: Hdmi
HDMI Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock– No connect DDC clock DDC data Ground...
Page 124: Universal Serial Bus
Universal Serial Bus 116 Chapter 8 Connector pin assignments Signal +5 VDC Data - Data + Ground...
Page 125: Power Cord Set Requirements
Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Page 126: Requirements For Specific Countries Or Regions
Requirements for specific countries or regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Page 127: Recycling
When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury might be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
Page 128 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
Page 129 Remove the two screws (1) that secure each hinge to the display enclosure and lift up to remove the display hinge covers (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Display 121...
Page 130 Turn the display panel assembly upside down and remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
Page 131 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Display 123...
Page 132 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
Page 133 Remove the LCD panel. Recycle the LCD panel and backlight. Display 125...
Page 134: Index
Index Symbols/Numerics 1394 Power Saving 92 AC adapter identifying 16 AC adapter, spare part numbers 29 administrator password 91 antenna removal 75 antennas 15 applications key, Windows 10 audio, product description 3 audio-in jack, pin assignments 112 audio-out jack, pin assignments 112 backing up customized window, toolbar,...
Page 135 display back cover spare part number 25 display bezel illustrated 24 spare part number 24, 73 display bracket and hinge removal 74 spare part number 75 display cable kit spare part number 25 display component recycling 119 display components illustrated 24 spare part numbers 24 display enclosure illustrated 24...
Page 136 microphone, product description 3 mini-card compartment cover illustrated 26 removal 53 spare part number 53 model name 1 modem jack, pin assignments 114 modem module product description 3 removal 64 spare part number 20, 64 modem module cable removal 78 monitor port, external 13 monitor port, pin assignments 113...
Page 137 speaker assembly removal 61 spare part number 20, 61 speakers, identifying 9 specifications Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 103 computer 99 display 100 DVD ±RW SuperMulti Double- Layer Drive with LightScribe 102 hard drive 101 optical drive 102, 103 system resources 104 starting Setup Utility 88 static-shielding materials 41...

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Compaq presario cq62 series G62 series

HP Compaq Presario,Presario CQ62-220 Maintenance And Service Manual

1 Product Description

2 External Component Identification

3 Illustrated Parts Catalog

4 Removal and Replacement Procedures

5 Setup Utility

6 Specifications

7 Backup and Recovery

8 Connector Pin Assignments

9 Power Cord Set Requirements

Quick Links

Maintenance and Service Guide

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