HP Z230 Maintenance And Service Manual
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HP Z230 Maintenance And Service Manual

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  • Page 1 HP Z230 Workstation Maintenance and Service Guide...
  • Page 2 Microsoft Corporation. merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: About This Guide

    About this guide This guide provides service and maintenance information, technical details, and configuration guidance for your workstations. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to http://www.hp.com/go/sml. Guide topics Hardware overview on page 1...
  • Page 4 About this guide...

  • Page 5: Table Of Contents

    Hyper-Threading Technology (HTT) .................. 21 SATA Power Management ....................21 Intel Turbo Boost Technology .................... 21 HP Cool Tools (Windows 7 only) ..................21 Non-Uniform Memory Access (NUMA) ................22 BIOS ROM ............................22 Computer Setup (f10) Utility ....................... 23 Using Computer Setup (f10) Utility ..................
  • Page 6 Installing a remote system ....................37 Copying a setup configuration to another computer ............38 Updating and managing software ..................39 HP Client Management Solutions ..................39 Altiris Client Management Solutions .................. 39 HP SoftPaq Download Manager ..................39 System Software Manager ....................40 ROM Flash .........................
  • Page 7 Electrostatic discharge (ESD) information ................. 55 Product recycling ..........................57 Component replacement guidelines ....................57 Battery ..........................57 Cable management ......................58 CPU (processor) and CPU heatsink .................. 59 Expansion slots ........................60 Card configuration restrictions for power supplies ..........60 Choosing an expansion card slot ..............
  • Page 8 Solving power supply problems ..................89 Testing power supply ..................89 Using HP PC Hardware Diagnostics (UEFI) ..................91 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....... 91 Diagnostic codes and errors ....................... 92 Diagnostic LED and audible (beep) codes ................ 92 LED color definitions ......................
  • Page 9 Appendix B Configuring RAID devices ......................108 RAID hard drive maximum and associated storage controller options ..........109 Supported RAID configurations ......................109 Configuring Intel SATA RAID ......................110 Configuring system BIOS ....................110 Configuring RAID with the Intel utility ................111 Software RAID solution ........................

  • Page 11: Hardware Overview

    Hardware overview This chapter presents an overview of workstation hardware components. Topics Small form factor workstation components on page 2 Tower workstation components on page 10 Environmental specifications on page 18 Ensuring proper ventilation on page 19...

  • Page 12: Small Form Factor Workstation Components

    Small form factor workstation components For complete and current information on supported accessories and components for the small form factor (SFF) workstation, go to http://partsurfer.hp.com. Topics Front panel components on page 3 Rear panel components on page 4 Chassis components on page 5...

  • Page 13: Front Panel Components

    Front panel components Microphone or headphone connector Optical drive (software selectable, default mode is microphone) Power button Headphone connector Optional memory card reader or Hard drive or optical drive activity light optional second hard drive USB 3.0 ports (2) USB 2.0 ports (2) Small form factor workstation components...

  • Page 14: Rear Panel Components

    Rear panel components NOTE: The labels for the rear panel connectors use industry-standard icons and colors. PS/2 mouse connector Power cord connector RJ-45 Ethernet connector PS/2 keyboard connector Dual-Mode DisplayPort (DP++) USB 2.0 ports (2) Cable lock slot Serial port (monitor) USB 2.0 ports (2) USB 3.0 ports (2) Padlock loop lock...

  • Page 15: Chassis Components

    Chassis components For complete and current information on supported accessories and components for the computer, go to http://partsurfer.hp.com. The following image shows the components of a typical SFF computer layout. Drive configurations can vary. Access panel Optical drive Power supply...

  • Page 16: System Board Components

    System board components The following illustration and table identify the system board components for the SFF workstation. SATA Power Dual-Mode DisplayPort AHCI 6Gb/s Battery DisplayPort Processor Front audio Front power button/LED Front speaker PCI/PCIe Main power Front USB 2.0 PCIe3 x16 Power COMM Front USB 3.0 PCIe2 x4 (1)
  • Page 17 Parallel (option) Cooling Clear CMOS button Rear audio Processor fan Crisis recovery jumper Rear USB 2.0/3.0 ME/AMT flash override Serial Password jumper Serial (option) Small form factor workstation components...

  • Page 18: System Board Architecture

    System board architecture The following figure shows the typical system board block diagram. NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported.

  • Page 19: Workstation Specifications

    NOTE: To drive more than three displays, use Computer Setup (f10) Utility to intermix integrated Intel HD graphics and discrete graphics cards (with three or more displays, HP recommends using only discrete graphics cards). RAID configurations for SATA RAID levels 0, 1 ●...

  • Page 20: Tower Workstation Components

    Tower workstation components For complete and current information on supported accessories and components for the computer, go to http://partsurfer.hp.com. Topics Front panel components on page 11 Rear panel components on page 12 Chassis components on page 5 System board components on page 6...

  • Page 21: Front Panel Components

    Front panel components USB 2.0 (Always-On Charging) port Optical drive Second optical drive or optional USB 2.0 port (1) component Slim optical drive USB 3.0 ports (2) Hard drive or optical drive activity light Headphone connector Power button Microphone connector Tower workstation components...

  • Page 22: Rear Panel Components

    Rear panel components Power supply Built-In Self Test (BIST) PS/2 mouse connector Power cord connector RJ-45 ethernet connector PS/2 keyboard connector Dual-Mode DisplayPort (DP++) (2) USB 2.0 ports (2) Universal chassis clamp opening DVI-I connector Cable lock slot USB 3.0 ports (2) Padlock loop Microphone connector USB 2.0 ports (2)

  • Page 23: Chassis Components

    Chassis components The following figure shows the chassis components of a typical tower workstation layout. Drive configurations can vary. Item Description Item Description Side access panel Slim optical drive Power supply Front bezel Chassis Hard drive (HDD) Optical drive Solid-state drive (SSD) Optional media reader or System board second hard drive...

  • Page 24: System Board Components

    System board components The following illustration and table identify the system board components for the tower workstation. SATA Power Dual-Mode DisplayPort AHCI 6Gb/s Battery Single-Link DVI-I Processor Front audio PCI/PCIe Front power button/LED Front speaker PCIe2 x4 (1) Main power Front USB 2.0 PCIe3 x16 Security...
  • Page 25 Internal USB 3.0 PCI 32/33 Service Keyboard / mouse NOTE: For related expansion Clear CMOS button card slot information, see Network / rear USB 2.0 Crisis recovery jumper Expansion slots on page 60 Parallel (optional) Cooling ME/AMT flash override Rear audio Processor fan Password jumper Rear USB 2.0/3.0...

  • Page 26: System Board Architecture

    System board architecture NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported. Chapter 1 Hardware overview...

  • Page 27: Workstation Specifications

    NOTE: To drive more than three displays, use Computer Setup (f10) Utility to intermix integrated Intel HD graphics and discrete graphics cards (with three or more displays, HP recommends using only discrete graphics cards). RAID configurations for SATA RAID levels 0, 1 ●...

  • Page 28: Environmental Specifications

    Environmental specifications Operating: 5 to 35°C (40 to 95°F) Non-operating: -40 to 60°C (-40 to 140°F) Temperature NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft) altitude over 1,524m (5,000 ft). Operating: 8 to 85% Relative Humidity (RH), non-condensing Humidity Non-operating: 8 to 90% Relative Humidity, non-condensing Operating: 0 to 3,048m (10,000 ft)

  • Page 29: Ensuring Proper Ventilation

    Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. ●...

  • Page 30: System Management

    System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management and performance features on page 20 BIOS ROM on page 22 Computer Setup (f10) Utility on page 23 Desktop management on page 36 Power management and performance features ERP compliance mode This computer provides ERP compliance mode capability.

  • Page 31: Hyper-Threading Technology (Htt)

    Double-click the HP Cool Tools icon on the desktop. To learn more about an HP Cool Tools application, click the Learn More link for the application. Power management and performance features...

  • Page 32: Non-Uniform Memory Access (Numa)

    The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as Power-On Self-Test (POST), PCI device initialization, Plug and Play support, power management, and Computer Setup (f10) Utility. Go to http://www.hp.com/go/quickspecs to review the latest BIOS ROM specifications. Chapter 2 System management...

  • Page 33: Computer Setup (F10) Utility

    Computer Setup (f10) Utility Use Computer Setup (f10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ● memory, audio, storage, communications, and input devices. Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash ●...
  • Page 34 Turn on or restart the computer. Repeatedly press when the monitor light turns green. NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the monitor light turns green. A choice of five headings appears in the Computer Setup (f10) Utility menu: File, Storage, Security, Power, and Advanced.

  • Page 35: Computer Setup (F10) Utility-File

    Computer Setup (f10) Utility—File NOTE: Support for specific Computer Setup (f10) Utility options might vary depending on the hardware configuration. Option Description System Information Lists: Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Memory Size (Channel A, Channel B) Installed memory size/speed, number of channels ●...
  • Page 36 This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.
  • Page 37 NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/ AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver installed, the system will crash (blue screen). RAID volumes may become corrupted if they are booted to after disabling RAID.

  • Page 38: Computer Setup Utility—Security

    Computer Setup (f10) Utility—Security NOTE: Support for specific Computer Setup (f10) Utility options may vary depending on the hardware configuration. Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, you must enter it to change Computer Setup (f10) Utility options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 39 Rear USB Ports ● Accessory USB Ports ● Slot Security Allows you to Enable/Disable Option ROM Download for each slot. Selective disabling of Option ROM downloads can help manage limited Option ROM space. Limit PCIe Frequency to Gen1, Gen2, Gen3. Runs slot at Gen1, Gen2, or Gen3 frequency. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
  • Page 40 you turn off the computer and then turn it back on. Default is disabled. To enable this feature you must enable the following features: Embedded Security Device Support ◦ Virtualization Technology ◦ Virtualization Technology Directed I/O ◦ Embedded Security Device—(Enable/Disable). Permits activation and deactivation of the ●...
  • Page 41 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 42: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup Power options might vary depending on the hardware configuration. Option Description OS Power Management Runtime Power Management—Enable/Disable. Allows certain operating systems to reduce ● processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 43: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Heading Power-On Options Allows you to set: POST messages—(Enable/Disable). This feature causes the system to display POST error ● messages, which are error messages displayed on the monitor during the Power-On Self- Test if the BIOS encounters some kind of problem while starting the computer.
  • Page 44 Device Options Allows you to set: Turbo Mode—(Enable/Disable). Allows you to enable and disable the Intel Turbo Mode ● feature, which allows one core of the system to run at a higher than standard frequency and power if other cores are idle. Default is enabled. S5 Wake on LAN—(Enable or Disable) ●...
  • Page 45 Automatic BIOS Update Setting—(Enable/Disable) ● Intel Ethernet Port Configuration Menu ● Connection UEFI Driver ◦ Adapter PBA ◦ Chip Type ◦ PCI Device ID ◦ PCI Bus:Device:Function ◦ Link Status—(Enable/Disable) ◦ Factory MAC Address ◦ NIC Configuration ● Link Speed ◦...

  • Page 46: Desktop Management

    Installing a remote system on page 37 Copying a setup configuration to another computer on page 38 Updating and managing software on page 39 HP Client Management Solutions on page 39 Altiris Client Management Solutions on page 39 HP SoftPaq Download Manager on page 39...

  • Page 47: Initial Computer Configuration And Deployment

    To initiate a remote system installation, press when f12=Network Service Boot appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the installation process. The default boot order is a BIOS configuration setting that can be changed to always attempt a network boot.

  • Page 48: Copying A Setup Configuration To Another Computer

    Copying a setup configuration to another computer This section provides information about replicating the computer setup. CAUTION: Setup configuration is model-specific. File system corruption can result if source and target computers are not the same model. To copy a setup configuration: Select a setup configuration to copy, and then restart the computer.

  • Page 49: Updating And Managing Software

    Altiris and HP have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. The HP CMS is the foundation for additional Altiris Client Management Solutions that address the following topics. Inventory and asset management ●...

  • Page 50: System Software Manager

    HP PC ROM images over the network. To use Remote ROM Flash, the computer must be powered on, or turned on using Remote Wakeup. For more information about Remote ROM Flash and HPQFlash, see the HP Client Manager Software or System Software Manager sections at http://www.hp.com/go/ssm.

  • Page 51: Failsafe Boot Block

    Remove any media such as USB keys or disks in the optical disk drives. Insert a BIOS image CD into the DVD drive or insert a USB BIOS image flash drive, such as an HP DriveKey, into a USB port. Turn off the computer, and then turn it back on.

  • Page 52: Asset Tracking

    Asset tracking Asset tracking features provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP Console Management Controller (CMC), or other systems-management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage investments in existing tools.

  • Page 53: Sata Hard Drive Security

    To balance this level of security with the need to address the issue of a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator, while the other is typically set and used by the user.

  • Page 54: Drivelock Applications

    Because the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or not. This gives the administrator the ability to modify DriveLock settings if the drive is locked in the future.
  • Page 55 Enabling DriveLock To enable and set the DriveLock user password: Turn on or restart the computer. As soon as you turn on the computer, repeatedly press the key until you enter Computer Setup (f10) Utility. If you do not press at the appropriate time, you must restart the computer, then repeatedly press again to access the utility.

  • Page 56: Password Security

    Password security The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data when the computer is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup (f10) Utility and can also be used as an override to the power-on password.

  • Page 57: Establishing A Power-On Password Using Computer Setup (F10) Utility

    Establishing a power-on password using Computer Setup (f10) Utility Establishing a power-on password through Computer Setup (f10) Utility prevents access to the computer when power is connected, unless the password is entered. When a power-on password is set, Computer Setup (f10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.

  • Page 58: Entering A Setup Password

    Entering a setup password If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup (f10) Utility. To enter a setup password: Restart the computer. As soon as the computer is turned on, press and hold until you enter Computer Setup (f10) Utility.

  • Page 59: National Keyboard Delimiter Characters

    To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is turned on, press and hold ● until you enter Computer Setup (f10) Utility. Press enter to bypass the title screen, if necessary.

  • Page 60: Clearing Passwords

    Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS on page 100. Chassis security Smart Cover Sensor (optional) The optional Smart Cover Sensor is a combination of hardware and software technology that alerts you when the side panel of the computer is removed (provided the sensor has been configured in Computer Setup (f10) Utility).

  • Page 61: Side Access Panel Solenoid Lock

    If the computer is connected to a network that is managed by HP CMS, the computer sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests.

  • Page 62: Programmable Power Button (Windows Only)

    Programmable power button (Windows only) With ACPI (Advanced Configuration and Power Interface) enabled, you can customize the behavior of the power button so that rather than powering down, the workstation enters sleep mode (low power state), or hibernate mode (very low power state). This lets you go to standby without closing applications, and then return to the same operational state without any data loss.

  • Page 63: Component Replacement Information And Guidelines

    This chapter provides warnings, cautions, information, and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml.

  • Page 64: Warnings And Cautions

    — Create a common ground for the equipment you are working on by connecting the static-free mat, static strap, and peripheral units to that piece of equipment. NOTE: HP accessories are for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations...

  • Page 65: Electrostatic Discharge (Esd) Information

    Electrostatic discharge (ESD) information Generating static Different activities generate different amounts of static electricity through electrostatic discharge (ESD). Static electricity increases as humidity decreases. CAUTION: Static electricity in the amount of 700 volts might degrade a product. Relative humidity Event Walking across carpet 7,500 V 15,000 V...
  • Page 66 Use static-dissipative mats, foot straps, Use fixtures made of static-safe materials ● ● or air ionizers to give added protection. when fixtures must directly contact dissipative surfaces. Handle electrostatic-sensitive ● components, parts, and assemblies by Keep work area free of conductive ●...

  • Page 67: Product Recycling

    Observe the following warning and caution when replacing the battery. WARNING! HP Z Series Workstations use lithium batteries. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose battery to temperatures higher than 60°C (140°F).

  • Page 68: Cable Management

    Cable management Proper routing of the internal cables is critical to the operation of the workstation. Follow good cable management practices when removing and installing components. Handle cables with care to avoid damage. ● Apply only the tension required to seat or unseat cables during insertion or removal from the ●...

  • Page 69: Cpu (Processor) And Cpu Heatsink

    CPU in the socket. — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, view the entire remove and replace video before you begin.

  • Page 70: Expansion Slots

    This section identifies and describes computer expansion card slots, and presents card configuration information. Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements. Card configuration restrictions for power supplies...

  • Page 71: Sff Workstation Slot Identification And Description

    SFF workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility PCIe2x16(4) PCIe2x1 PCIe2x4(1) PCIe3x16 NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.

  • Page 72: Sff Workstation Installation Sequence Recommendations

    SFF workstation installation sequence recommendations Load Card description Slot 1 Slot 2 Slot 3 Slot 4 order (PCIe3x16) PCIe graphic card Only Second PCIe graphic card Only PCIe audio card PCIe NIC card PCIe 1394a card Second serial port kit Parallel port kit eSATA bulkhead kit NOTE:...

  • Page 73: Tower Workstation Slot Identification And Description

    Tower workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility PCIe2x16(4) PCIe2x1 PCIe3x16 PCIe2x4(1) NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.

  • Page 74: Tower Workstation Installation Sequence Recommendations

    Tower workstation installation sequence recommendations Load Card description Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 order PCIe graphic card Only Second PCIe graphic card Only PCIe NIC card PCIe 1394 card PCIe audio card eSATA bulkhead kit Parallel port kit Only Second serial port kit...

  • Page 75: Hard Drives And Optical Disc Drives

    Hard drives and optical disc drives Handling hard drives CAUTION: Take proper precautions when handling hard drives to prevent loss of work and damage to the computer or drive. Do not remove hard drives from the shipping package for storage. Keep hard drives in their ●...

  • Page 76: Drive Installation And Cabling Scenarios

    Drive installation and cabling scenarios This section presents cabling guidelines for the most common maximum storage configurations. If you add or remove drives, HP recommends you follow these guidelines for highest drive performance and efficient cable routing. SFF workstations—SATA cable connection guidelines...

  • Page 77: Bios Errors And Warnings

    Install only HP-approved DDR3 DIMMs ● CAUTION: HP ships only DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP. Install only HP-approved DDR3 DIMMs. See http://www.hp.com/go/quickspecs...

  • Page 78: Sff Workstation Dimm Installation Order

    SFF workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM). Tower workstation DIMM installation order Install DIMMs in this order.

  • Page 79: Power Supply

    Power supply Power supply specifications All power supplies have these specifications: Wide-ranging, active Power Factor Correction (PFC) ● ENERGY STAR® qualified (configuration dependent; only 240 W and 400 W 92% efficient) ● FEMP Standby Power compliant @115V (<1W in S5 – Power Off) ●...

  • Page 80: Power Consumption And Heat Dissipation

    Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, go to http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch.

  • Page 81: System Cabling

    System cabling SFF workstation system cabling Small form factor workstation components on page 2 to determine the location of system board connectors. Cable Cable designator on system board PSU cable PCA (Main power) P1 (White) PSU cable PCA (PWR COMM) P2 (White) PSU cable PCA (CPU power)

  • Page 82: Tower Workstation System Cabling

    Tower workstation system cabling System board components on page 14 to determine the location of system board connectors. Cable Cable designator on system board PSU cable PCA (Main Power) P1 (White) PSU cable PCA (CPU Power) P3 (White) PSU cable First hard drive (Bay 6) P8 (Black) PSU cable...

  • Page 83: Diagnostics And Troubleshooting

    Diagnosis guidelines on page 76 Troubleshooting checklist on page 78 HP troubleshooting resources and tools on page 78 HP troubleshooting resources and tools on page 78 Using HP PC Hardware Diagnostics (UEFI) on page 91 Diagnostic codes and errors on page 92...

  • Page 84: Calling Support

    (tower and desktop configurations) or on a pull-out card on the side of the display (all-in-one configurations). For a listing of all worldwide support phone numbers, go to http://www.hp.com/support, select your region, and click Connect with HP in the upper-right corner.

  • Page 85: Locating Id Labels

    Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. All workstations have a serial number (unique for each workstation) and product number. Have ● these numbers available when you contact support. The Certificate of Authentication (COA) is used for systems with Windows 7 preinstalled. ●...

  • Page 86: Locating Warranty Information

    If you have installed an operating system other than the factory-installed operating system, ● check to be sure that it is supported on your system, go to http://www.hp.com/go/quickspecs. Verify that the monitor is turned on and the green monitor light is on. Note that not all monitors ●...

  • Page 87: Diagnosis During Operation

    Diagnosis during operation Look for blinking LEDs on the side of the computer. The blinking lights are error codes that will ● help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 92 section of this document for information on interpreting diagnostic lights and audible codes.

  • Page 88: Troubleshooting Checklist

    The latest version of BIOS, drivers, and software are installed. ● HP troubleshooting resources and tools This section provides information on the HP Support Center (HPSC), Online support, and Helpful Hints for troubleshooting. Online support Online access and support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services.

  • Page 89: Troubleshooting A Problem

    Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the HPSC. The HPSC is a portal to an extensive selection of online tools. To access HPSC and troubleshoot a problem with the workstation, complete the following: Go to http://www.hp.com/go/workstationsupport.

  • Page 90: Helpful Hints

    If you have installed an operating system other than the factory-installed operating system, ● check to be sure that it is supported on your system, go to http://www.hp.com/go/quickspecs. Verify that the monitor is turned on and the green monitor light is on.

  • Page 91: Customer Self-Repair Program

    NOTE: Some components are not eligible for customer self-repair and must be returned to HP for service. Call HP Support for further instructions before attempting to remove or repair these components. HP troubleshooting resources and tools...

  • Page 92: Troubleshooting Scenarios And Solutions

    Troubleshooting scenarios and solutions This section presents troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Problem Cause Possible Solution Workstation appears frozen Software control of the power Press and hold the power button for at least four and does not shut down when switch is not functional.

  • Page 93: Solving Hard Drive Problems

    Problem Cause Possible Solution Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device. If no faulty device is found, replace the system board. Press and hold the power button for less than four seconds.
  • Page 94 Problem Cause Solution Drive not found (identified) Improper cable connection On computers with discrete data and power cables, make sure that the data and power cables are securely Hard drive connected to the hard drive. (See the section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connections, check for connector damage on the drive and in the chassis.

  • Page 95: Solving Display Problems

    Solving display problems These suggestions apply to monitors connected to desktop and tower configurations, and to external monitors connected to all-in-one configurations. Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct.
  • Page 96 Monitor cannot display Change the requested resolution. requested resolution. The picture is broken up, rolls,...

  • Page 97: Solving Audio Problems

    Solving audio problems Problem Cause Solution Sound does not come out of the Software volume control is Double-click the Speaker icon on the taskbar, and then speaker or headphones. turned down. use the volume slider to adjust the volume. The external speakers are not Turn on the external speakers.

  • Page 98: Solving Printer Problems

    Solving printer problems Problem Cause Solution Printer does not print. Printer is not turned on and Turn the printer on and be sure it is online. online. The correct printer driver for Install the correct printer driver for the application. the application is not installed.

  • Page 99: Solving Power Supply Problems

    Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing the power supply unit (PSU), use the Built-In Self-Test (BIST) feature to learn if the power supply still works. Rear panel components NOTE: Not all PSUs have the BIST functionality. Refer to the section of this document to determine BIST availability for your workstation.
  • Page 100 Problem Cause Solution Continue adding devices one at a time to verify that all devices are functioning. Verify power supply functionality (Tower only). Disconnect AC power. Unplug all system board power cables. Plug in AC power. If the PSU fan spins and the LED is ●...

  • Page 101: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 102: Diagnostic Codes And Errors

    CPU. If fan is plugged in and seated properly, but is not spinning, the problem might be in the CPU fan. Contact HP for assistance. Verify that the fan assembly is properly attached. If problems persist, there might be a problem with the CPU heatsink.
  • Page 103 Five Reseat DIMMs. beeps. Replace DIMMs one at a time to isolate faulty module. Replace third-party memory with HP memory. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks six Pre-video graphics CAUTION:...
  • Page 104 ROM. To download the Softpaq executable, go to http://www.hp.com/go/workstationsupport. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks System powers on but The problem might be on the system board.

  • Page 105: Led Color Definitions

    The table shown next describes the POST error messages. Screen message Probable cause Recommended action 102—System Board Failure Potential system board problem; contact HP Support. 110—Out of memory space Option ROM for a device could not Run Computer Setup (f10) Utility to disable unneeded for option ROMs run because of memory constraints.
  • Page 106 Screen message Probable cause Recommended action Replace the system board. 163—Time and Date Not Set Invalid time or date in Set the date and time from the Control Panel or ● configuration memory. in Computer Setup (f10) Utility (depending on the operating system).
  • Page 107 Screen message Probable cause Recommended action Reseat the fan. Replace the fan. 512—Rear chassis fan not Fan missing, disconnected, or Reseat the fan cable. detected defective. Reseat the fan. Replace the fan. 513—Front Chassis fan not Front fan missing, disconnected, or Reseat the fan cable.
  • Page 108 Reseat or replace the missing mechanism cable. 923—Fatal IRPP error. Potential system problem; contact HP Support. 924—Fatal IIO error Potential system problem; contact HP Support. 925—Fatal Misc. Error A fatal miscellaneous chipset error is setected.
  • Page 109 Move the PCIe device from PCIe slots 3 and/or 4 in slots 3 or 4 with a single to other PCIe slots. Add a second processor using appropriate HP accessory kit. 942—Memory Train Error A DIMM or DIMMs did not train correctly.

  • Page 110: Configuring Password Security And Resetting Cmos

    Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS. Preparing to configure passwords on page 100 ● Resetting the password jumper on page 101 ● Clearing and resetting the CMOS on page 102 ●...

  • Page 111: Resetting The Password Jumper

    Restart the computer: Close the workstation. Reconnect the AC power cord to the power outlet. Turn on the computer and wait for the workstation to display the HP splash screen. Repeat step 1. Replace the jumper on pins 1 and 2.

  • Page 112: Clearing And Resetting The Cmos

    Clearing and resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS. The CMOS of the computer stores password information and information about the computer configuration. Using the CMOS button to reset CMOS To clear CMOS using the Clear CMOS button, use the following procedure: WARNING! To reduce the risk of personal injury from electric shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching...

  • Page 113: Using Computer Setup (F10) Utility To Reset Cmos

    Using Computer Setup (f10) Utility to reset CMOS Access the Computer Setup (f10) Utility menu. When the Computer Setup Utility message appears in the lower-right corner of the screen, press f10, and then press enter to bypass the title screen, if necessary. If you do not press while the message is displayed, you must restart the computer and try again.

  • Page 114: Appendix A Linux Technical Notes

    The performance of software audio mixing and playback is greatly improved in ALSA version 1.0.13 and later. After the driver is installed, the optional NVIDIA and AMD graphics cards that are supported in HP workstations also provide audio functionality over HDMI. The signal can be passed through the DisplayPort connector to a monitor with audio capabilities.

  • Page 115: Network Cards

    DisplayPort interface. No proprietary driver is needed for this device, just a sufficiently recent kernel. Network cards All HP workstations include one or two integrated network interface controllers. Some support optional NICs. Most Linux distributions have drivers for these interfaces. Hyper-Threading Technology Your workstation supports Hyper-Threading Technology (HTT), an Intel technology that improves processor performance by enabling the processor to simultaneously perform multiple tasks.

  • Page 116: Nvidia Graphics Workstations

    HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/nvidia folder.

  • Page 117: Amd Graphics Workstations

    Linux systems. HP also provides recommended versions of AMD graphics drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and workstation driver support packages on hp.com.

  • Page 118: Appendix B Configuring Raid Devices

    RAID hard drive maximum and associated storage controller options on page 109 Supported RAID configurations on page 109 Configuring Intel SATA RAID on page 110 Software RAID solution on page 112 For additional information about RAID configuration, go to http://www.hp.com/support/RAID_FAQs. 108 Appendix B Configuring RAID devices...

  • Page 119: Raid Hard Drive Maximum And Associated Storage Controller Options

    RAID hard drive maximum and associated storage controller options This section lists the maximum number of hard drives supported on HP workstations according to RAID configuration and storage controller options. NOTE: This section applies to internal workstation configurations that do not use add-in cards and external enclosures.

  • Page 120: Configuring Intel Sata Raid

    Configuring Intel SATA RAID This section describes how to use Intel Rapid Storage Technology (RST) to set up and manage ® SATA RAID volumes. NOTE: These instructions apply to Windows-based systems. They also apply to Linux distributions that include the isci kernel driver support for the RSTe technology. This driver is included on recent releases of most upstream and enterprise distributions, and may be available for addition to some previous releases.

  • Page 121: Configuring Raid With The Intel Utility

    Configuring RAID with the Intel utility Follow these steps to create RAID volumes. Press ctrl+i, when prompted, to enter the Intel Rapid Storage Technology utility (RST). Use the arrow keys and the space bar to navigate and select options. NOTE: If only one hard drive is attached, the utility does not open.

  • Page 122: Software Raid Solution

    (checksums that allow error detection and limited rebuilding of data in case of a failure). For all software RAID solutions on HP workstations, redundancy can be restored only after the system is shut down so that the failed drive can be replaced. This replacement requires only a minimum amount of work.
  • Page 123 For more information about Open Source and Linux at HP, go to http://h10018.www1.hp.com/ wwsolutions/linux/index.html. Software RAID solution 113...

  • Page 124: 114 Appendix C System Board Designators

    System board designators SFF workstation system board designators Designator Silk screen Component/Description Crisis recovery header/jumper Clear password header/jumper RJ45/USB LAN/DUAL USB 2.0 Dual USB 3.0/Dual USB 2.0 J31 X1PCIEXP1 PCIe2 x4(1) slot (black) J33 X1PCIEXP1 PCIe2 x1 slot (black) J41 X16PCIEXP PCIe3 x16 slot (black) J42 X4PCIEXP PCIe2 x16(4) slot (black)

  • Page 125: Tower Workstation System Board Designators

    Designator Silk screen Component/Description P160 SATAPWR1 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 CPU socket Tower workstation system board designators Designator Silk screen Component Crisis recovery header/jumper Clear password header/jumper J9 RJ/USB LAN/DUAL USB J10 QUAD USB...
  • Page 126 Designator Silk screen Component Serial port header P60-P63 SATA0-SATA3 SATA connectors SATA5 eSATA connector P124 P124 HOOD LOCK Side access panel solenoid lock header P126 Parallel port header P152 MEDIA2 USB 3.0 Media card reader SW50 SW50 CMOS Clear CMOS switch/push button XBT1 XBT1 BAT Battery holder...

  • Page 127: Index

    Configuring RAID devices 108 Tower Workstation 63 Battery 57 maximum hard drives cable management 58 allowed 109 Component locations 6, 14 HP PC Hardware Diagnostics SATA RAID 110 CPU (processor) and CPU (UEFI) heatsink 59 downloading 91 expansion slots 60...

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