Problems With Date And Time; Restore The Default Configuration And Password; Test The Path From Your Computer To A Remote Device - Verizon 4G LTE User Manual

Test the Path from Your Computer to a Remote Device

If the path works correctly, test the path from your computer to a remote computer.
1. From the Windows toolbar, click Start and select Run.
2. In the Windows Run window, enter:
ping -n 10 IP address
where IP address is the IP address of a remote equipment such as your ISP DNS server.
If the path is functioning correctly, replies as in the previous section are shown. If you do not
receive replies:
• Check that your computer has the IP address of your router listed as the default router. If
DHCP assigned the IP configuration of your computer, this information is not visible.
• Make sure that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote equipment.
• Check that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your computer, enter it as the account name in the
Broadband Settings screen.
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your
computers. If so, you will need to configure your router to clone or spoof the MAC address
from the authorized computer. See the Verizon Get to Know Your Device.

Problems with Date and Time

The email screen shows the current date and time of day. The router uses the Network Time
Protocol (NTP) to get the current time from the Internet. Each entry in the log is stamped with
the date and time of day. Problems with the date and time function can include:
• Date shown is January 1, 2000.
Cause: The router has not yet successfully reached a network time server. Check that
your Internet access settings are correct, wait at least five minutes, then check the date
and time again.
• Time is off by one hour.
Cause: The router does not automatically sense daylight saving time. On the Schedule
screen, select Automatically adjust for Daylight Savings Time.

Restore the Default Configuration and Password

You can erase the current configuration and restore the factory default settings, changing the
router's admin password to password and the IP address to 192.168.0.1, in two ways:
• Use the Erase feature (see
• Press the Restore Factory Settings button on the side of the router for six seconds. For
a list of the factory default settings, see
Verizon 4G LTE Broadband Router
Reset Default Settings
Appendix A, Factory
Troubleshooting
96
on page 47).
Defaults.