Inter-Tel AXXESS 8560 User Manual
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Inter-Tel AXXESS 8560 User Manual

Inter-tel ip phone user manual
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  • Page 1 Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide...
  • Page 3 (usually 911). You do not have to press If using an IP Phone, consult your System Administrator and your local Inter-Tel servicing company for important information about dialing emer- gency services from your phone before you begin using it.
  • Page 4 NSWERING AN UTSIDE EITHER, Lift the handset. OR, Press ANSWER OR, Press the flashing button. EDIALING AN UTSIDE Select a line and press REDIAL LACING A ALL ON Press (Hold) and hang up or place another call. To return to the call, lift the handset and press the flashing button. ESPONDING TO A If you hear a “call waiting”...
  • Page 5 RANSFERRING A Press and select an outside line. TRANSFER Dial the desired telephone number. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller.
  • Page 6 If your button is not lit, access your mailbox as follows: Dial the voice mail extension number. (You hear the main menu.) During or after the greeting, press Enter your mailbox number and your personal password (if programmed). Then press ISTENING TO OICE Access your mailbox as described on...

  • Page 9: Table Of Contents

    Performing a “Hookflash” During a Call ........62 © Inter-Tel, Inc. September 2003 printed in US...
  • Page 10 All products and services mentioned in this publication are the trademarks, service marks, regis- tered marks, or registered service marks of their respective owners. ® ® Inter-Tel and Axxess are registered trademarks of Inter-Tel, Inc. authorized Inter-Tel dealer. Tech_Pubs@inter-tel.com PAGE...

  • Page 11: Finding Your Way

    IP Phone Exceptions ........

  • Page 12: Welcome

    (Remote Feature Access and Voice Mail). BOUT UIDE This guide contains instructions for using the 8560 Phone and 8660 IP Phone on the ® ® Inter-Tel...

  • Page 13: About Your Phone

    This is the default configuration. Your buttons may have been programmed dif- ferently. If you are uncertain about the configuration, ask your system administrator. ALSO: The Model 8660 IP Phone has ports on the back of the phone for Internet and power connections. ®...

  • Page 14: Feature Button Functions

    Put a call on the speaker. Leave or listen to a message. Mute the microphone. Forward calls to the specified num- ber. Adjust volume during a call. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide 19, 22 21, 22...

  • Page 15: Lcd Menu Buttons

    The most commonly used abbreviations are provided in the table below. ACCT CODE DEST SPKR SPKRPHN STN SPD SYS SPD TRNK ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide SELECTION BUTTONS Account Code Conference Destination Directory Do-Not-Disturb Extension Message...

  • Page 16: Message Indicator Lamp

    The associated extension is busy, or the associated feature is enabled. The extension is in Do-Not-Disturb. The extension has a call ringing in. The extension is causing a STATION OFF-HOOK system alarm. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide page 63). page 62).

  • Page 17: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station or touchtone telephone. To use this and other features, each user (you included) is assigned a “voice mailbox,”...

  • Page 18: What You See And Hear

    (i.e., you don’t have to lift the handset to speak). While in handsfree mode, you can make or receive calls. ), lit ( ), or flashing ( button and the Message Indicator Lamp are unlit, you ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 19: Software Compatibility

    This information about compatibility applies to phones programmed to use the default button locations. Your buttons may have been programmed differently. If you are uncertain about the configuration, ask your system administrator. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide page 56). page 61).
  • Page 20 ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 21: Getting Started

    Using Reminder Messages ........44 ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide PAGE...

  • Page 22: Introduction

    If you position your phone’s viewing angle to 60 degrees or greater, it is recom- mended that you flip the handset hanger down to the horizontal position. ’ HONE IEWING NGLE ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 23: Adjusting Your Phone Slcd Contrast

    Accept and save the contrast level by one of the following methods: EITHER, press OR, lift and replace the handset. OR, press the ACCEPT menu button on the LCD screen. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide ’ LCD C HONE ONTRAST = darker,...

  • Page 24: Setting Up Voice Mail

    The system then plays a prompt that introduces you to the basic voice mail features. You can skip this introduction by pressing page 51 for additional voice mail options. to re-enter your password. The system , if desired. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 25: Recording Your Personal Greetings

    • Press to exit without changing your greeting. Hang up. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide page , continue to the next step. , the current greeting is played (if one exists). You can...

  • Page 26: Recording Your Voice Mail Directory Name

    • Press to add to your name. • Press to erase and re-record your name. Hang up. page to replay your recorded name.) ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 27: Making And Receiving Calls

    To program your phone to always send non-handsfree calls using the Ring Inter- com Always feature: With the handset in the cradle, dial ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide ALLS . The current status is shown.
  • Page 28 This feature is not available if your phone has the Ring Intercom Always feature enabled. or the LEAVE MESSAGE menu but- or the LEAVE VOICE MAIL menu page 34 for more message options.) ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 29: Receiving Intercom Calls

    SEND TO DEST: Redirects the call to the intercom or outside number that you enter. (See page 28 ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide page 17) override the handsfree option. or lift the handset for privacy. to answer the call.
  • Page 30 To use this feature, the installer or system administrator must program your phone to receive Off-Hook Voice Announce Calls. ALSO: This feature is not available on the 8660 Phone. for more information about DND mode.) ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 31: Outside Calls

    SYS SPEED DIAL: Selects the System Speed-Dial feature. (See • REDIAL: Redials the last outside number you dialed. (See ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide or the OUTGOING menu OUTGOING button, if you have one. page 65).

  • Page 32: Emergency Calls

    To make an emergency call: Dial A call is automatically placed to the preset emergency number. Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8660 IP Phone before you begin using it.

  • Page 33: Placing Calls On Hold

    Press and dial Hang up or place another call. To return to a call that is on hold: Lift the handset and press the flashing button. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide page 26).

  • Page 34: Placing Conference Calls

    CNF menu button to put the call on and hang up. This removes your twice. once, and then press CONNECT TO CONFERENCE. or a flashing button. or the MUTE menu button. This turns MUTE ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide TRANSFER...

  • Page 35: Transferring Calls

    If the number is busy, there is no answer, or the transfer is refused, press the flash- ing button to return to the caller. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide or the TRANSFER menu button. TRANSFER or the TRANSFER menu button.

  • Page 36: Using Reverse Transfer

    If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number (available in versions 5.2 and later). page 72) where the call is ringing ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 37: Forwarding Calls

    OR, Dial any one of the feature codes listed above and then press ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide page 66 for more information on direc- and then press the FWD OFF menu button.

  • Page 38: Automatic System Forwarding

    OR, Press the SEND TO DEST menu button. EITHER, Press the OUTSIDE CALL menu button and enter the telephone num- ber. OR, Use a speed-dial number (see Press and dial and dial page 56). ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 39: Redialing A Number

    NOTE: If there is no redial number available, the display shows NO NUMBER TO DIAL. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide . A line is selected automat- REDIAL OUTGOING REDIAL or OUTSIDE CALL .

  • Page 40: Displaying Information On Your Phone

    To show the outside party’s name: Press and dial NOTE: If there is no outside party name available, the display shows CANNOT ACCESS FEATURE. HONE ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 41: Using A Headset

    Press handset in the cradle. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide (Headset On feature code) or dial to connect and disconnect calls. (Headset Off feature code) or dial to transfer the call back to the headset before replacing the...

  • Page 42: Using The Speaker And Microphone

    . You hear a confirmation tone and the display shows button lamp will remain unlit, even though and hanging up. If you are using a headset, however, the will disconnect the call. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 43: Enhanced Speakerphone Mode

    On some long-distance calls, the outside party may hear his or her own echo when speaking. If the amount of echo is objectionable, do not use the Enhanced Speakerphone Mode. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 44: Using The Message Button

    CANCEL MESSAGE menu button. Dial the extension number of the phone where you left the message. UTTON ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide button, you can let button flashes, and the or the LEAVE or the...

  • Page 45: Retrieving Messages

    VIEW MESSAGE menu button to view the message to be canceled. Press or the DELETE menu button to cancel the displayed message. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide . A call is automatically placed to the phone or mes- (high) or...

  • Page 46: Accessing Your Mailbox

    AILBOX during any voice mail operation will advance you to the to identify yourself as a subscriber. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide to skip the . See page 51 for information...

  • Page 47: Using Voice Mail Messages

    • Press to delete the message from your mailbox. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide ESSAGES page to listen to your new messages. to lower the volume. to raise the volume.
  • Page 48 Your call will be transferred automati- . If not, press ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide to forward the message page 47 for infor-...

  • Page 49: Undeleting Messages

    Press to erase all of your deleted messages. Hang up. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide page to replay the message. to reply to the message. to forward the message to another mailbox. to listen to the previous message.

  • Page 50: Sending Messages

    (If you want to mark the message certi- and enter another mailbox number to send the message to to exit and return to voice mail options. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 51: Canceling Unheard Messages

    Press to listen to the next message. • Press to save the message in your mailbox. • Press to delete the message. Hang up. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide page for Message Options.

  • Page 52: Using Do-Not-Disturb Mode

    OUT OF TOWN ’TIL OUT OF OFFICE OUT UNTIL WITH A CLIENT WITH A GUEST UNAVAILABLE IN CONFERENCE AWAY FROM DESK GONE HOME OUT TO LUNCH ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide NEW MESSAGE...
  • Page 53 **The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide (low) end of the Volume button to scroll through the messages. to leave a space, or to backspace.

  • Page 54: Using Reminder Messages

    CALL CORPORATE ESSAGES NEW MESSAGE DEFAULT MESSAGE CALL ENGINEERING CALL MARKETING CALL ACCOUNTING CANCEL DND CANCEL CALL FWD TAKE MEDICATION MAKE RESERVATION REVIEW SCHEDULE LUNCH REMINDER ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide NEW MESSAGE...
  • Page 55 To cancel all reminder message requests before they signal you: With the handset in the cradle, dial To clear a received reminder message: With the handset in the cradle, press ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide or the ACCEPT menu button. to scroll...
  • Page 56 ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 57: Moving On

    ACD Hunt Groups ........72 ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide PAGE...

  • Page 58: Introduction

    Volume button) to decrease the volume. To save your change: EITHER, Press both ends of the Volume button. OR, Press the middle of the Volume button. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide (the...

  • Page 59: Selecting A Ring Tone

    To switch between keymaps when your phone is idle: With the handset in the cradle, dial To switch between keymaps during a call: Press and dial ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide or the RINGER OFF menu button for no ringing.

  • Page 60: Changing The Language

    To return your phone to default: Dial ). If this feature is enabled, ) and then press the flashing button. page 67 for a list of characters). In displayed lists, such as ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 61: Voice Mail Options

    Personal Options Menu. • Press Hang up. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide page 14). page page to return to the Personal Options Menu. to erase and re-enter your...

  • Page 62: Changing The Call Screening Transfer Method

    • Press to select screened transfers. • Press to select announce only transfers. • Press to return to the Personal Options Menu without making changes. Hang up. page ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 63: Programming A Fax Destination

    NOTE: This feature is available only in software versions 5.1 and later. With the Inter-Tel Voice Processor, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number. To change your fax destination number:...

  • Page 64: Programming Remote Messaging

    NOTE: If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...
  • Page 65 Either select another option, as described above, or press and exit. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide page to set up an alternate cascade. and enter the number of the level you for an extension number or press for Monday-Friday.

  • Page 66: Speed Dialing

    • Associate a speed-dial location with the new speed-dial button. NOTE: You can use the Speed-Dial feature even if your phone does not have pro- grammable feature buttons. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...
  • Page 67 To dial outside telephone numbers without first selecting an outgoing line, enter the Outgoing Call access code (default is number. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide 5 _______________________ 6 _______________________ 7 _______________________ 8 _______________________ 9 _______________________ once to advance to the next character.
  • Page 68 MUTE or the ACCEPT menu button to continue. Press Press repeatedly until the number is erased. MUTE or the ACCEPT menu button to exit. Press ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 69: System Speed Dial

    Dial the location code (000-999) for the desired number. Press or the ACCEPT menu button to dial the displayed number. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide or dial STN SPDL and then the desired...

  • Page 70: Using Record-A-Call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: EITHER, Press and dial OR, Press the CANCEL RECORDING menu button. OR, Hang up. and dial ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 71: Paging

    PAGE Dial the desired zone number (0-9). After the tone, make your announcement and hang up. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide 5 _______________________ 6 _______________________ 7 _______________________ 8 _______________________ 9 _______________________...

  • Page 72: Performing A "Hookflash" During A Call

    With the handset in the cradle, dial Press the feature button(s) you want displayed. Press to exit. ” D URING A EATURE UTTONS page 64). for default feature codes.) ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 73: Programming Direct Station Selection Buttons

    For the DSS buttons to work as described above, your system administrator must define them as user-programmable in Database Programming. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide TATION ELECTION Then... The associated extension is busy, or the associated feature is enabled.

  • Page 74: Programming Secondary Extension Buttons

    You can announce the call, if desired, before hanging up to complete the transfer. XTENSION UTTONS button at the primary phone. CALL and then the secondary extension button. TRANSFER ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 75: Using Account Codes

    If the account code is not immediately accepted, press . This code will be used for all calls made from your phone until it is disabled. To disable the code: Dial and press ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 76: Screening Calls

    ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...
  • Page 77 **The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide once to advance to the next character. For exam- 66337777 would enter “JONES.” Press MUTE...

  • Page 78: Voice Mail Directory

    For 66337777 enters “JONES.” NUMBER OF TIMES BUTTON IS PRESSED & # or / Ñ or # ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide . The selected name is...

  • Page 79: Programming Remote Feature Access

    Enter the new password again for verification followed by mation tone. To change the station password using remote programming, see the next page. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide EATURE CCESS . You hear a confirmation tone. . You hear a confir-...

  • Page 80: Remote Feature Access

    Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Enter Hang up. . You can now use any of the following fea- ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 81: Requesting Agent Help

    • To reject the call: Press the REJECT HELP menu button. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide . If you hear repeating tones, the Agent Help feature MUTE . If MUTE...

  • Page 82: Working In Hunt Groups

    Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of phones and will send calls to the phones where agents are logged in. ROUPS ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...
  • Page 83 AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if necessary. ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide and enter your Agent ID, if neces- . The display shows AGENT...
  • Page 84 If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. to log out of all of your ACD hunt groups at once. The ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide . One of the following dis-...

  • Page 85: Learning More

    Default Feature Codes ........79 ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide PAGE...

  • Page 86: Introduction

    If you are a system administrator or if you need additional information not available in this guide, refer to the Administrator’s Guide (part number 550.8001). O FOR ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 87: Frequently Asked Questions (Faqs)

    This section includes some of the most frequently asked questions. If you have prob- lems with your phone or voice mailbox, refer to this section before you contact your system administrator or your local Inter-Tel dealer. How do I program System Speed-Dial numbers? Only your system administrator can program System Speed-Dial numbers.
  • Page 88 First, contact your system administrator if you have a question that is not covered in A11. this user guide. If you need further assistance, contact your local authorized Inter-Tel dealer. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 89: Default Feature Codes

    * These defaults may differ based on the software version. XTENSION UMBERS EXTENSION NAME Phone Extensions Hunt Groups Attendant ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide ODES ODES ACCESS CODE 92001-92208* 92000* EXTENSION NUMBER 1000-1999 2000-2299...
  • Page 90 Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace LCD Contrast Control Message Message – Cancel Message Left Message – Cancel Message On Phone ODES FEATURE CODE ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide NEW CODE...
  • Page 91 Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide ODES ONTINUED FEATURE CODE NEW CODE...
  • Page 92 NOTES ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

  • Page 93: Index

    64 special 4 Call Pick Up (Reverse Transfer) 26 Call Waiting 22 Callbacks 18, 21 ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide Calls answering 22 blocking 20 ending ACD 74 forwarding 27 making 17, 21...
  • Page 94 Individual Hold 23 Initializing Your Mailbox 14 Intercom Calls 17 Introduction 48 IP (Internet Protocol) Phone Exceptions 7 Keymaps 49 Lamps 6, 8 Language 50 Last Number Dialed/Saved 29 ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...
  • Page 95 Outside calls 21 directory 21 Outside Party’s Name/Number 30 Paging 61 ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide Parking 21 Passwords 51 Performing a Directory Search 68 Phone Configuration 48 Phone Directory 66 Placing calls on hold 23...
  • Page 96 Waiting Calls 22 What the Administrators Can Do for You 76 What You See and Hear 8 Working in Hunt Groups 72 Wrap-Up Timer 74 Zones, Page 61 ® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...
  • Page 97 OICE LOWCHART NOTE: At any menu level, you can press ACCESSING YOUR MAILBOX • EITHER, Press the Mes- sage button to respond to a message from voice mail. OR, Call the voice mail extension number, press , and enter your mailbox number.
  • Page 98 Part No. 550.8113 Issue 8.0, September 2003 A661/9224A...

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