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Troubleshooting
problem
When a button on the remote is pressed, the
receiver doesn't do what it should
The power light on the receiver is
on and there's a picture on the TV
but no sound
Onscreen Call Display isn't working
The power light on the receiver is on but the
TV image is black (no picture), frozen, has
breakups, has snow or shows small squares
of various colours
A black box fills almost all of the TV screen
The onscreen guide or browse banner is not
displaying programs in the future
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possible solution
Ensure that the batteries have power and are
inserted correctly .
Check that you're controlling the right device
by pressing the corresponding mode button .
Check the volume level on your TV or audio equipment .
Turn off mute or turn up volume as required .
Check the audio connectors and cables from the
receiver to your TV or sound system .
Check your TV or sound system speakers .
Check that you've subscribed to Call Display on your
TELUS home phone .
Check that you've connected the phone line to the
phone jack on the back of the receiver .
Check that you've enabled the Caller ID option within
your system setup . Refer to page 12 .
Make sure your TV is plugged in .
Check that your TV is turned on and tuned to the
correct input .
Ensure your TV's brightness and contrast are adjusted
correctly .
Make sure your TV is connected properly to
the receiver .
Heavy rain, snow or cloud cover may be interfering with
your transmission . Remove any snow or other debris
that may have collected around your satellite dish .
Ensure that your receiver is set to the appropriate
TV Type and Aspect Ratio under the HDTV Setup
menu .
Use your TV's remote (not your receiver's remote or
menus) to deactivate the closed captioning feature .
Refer to your TV's user guide for more detailed
instructions .
Try the onscreen guide again at a later time . It may
then be able to show programs for the time and date
you want .
problem
Some channels are missing on the onscreen
guide or browse banner
Someone orders a Pay Per View event
without permission
Unable to order a Pay Per View event
from the receiver
If you're still unable to solve the problem, try resetting the receiver by holding down the Power button
on the front of your receiver for 5 to 8 seconds. This resets the device and usually resolves most problems
related to the receiver. If the problem persists, please see the full user guide at telus.com/tvhelp or call
310-MYTV (6988).
possible solution
Change between lists using the Guide button on your
remote . You can choose from the custom favourites,
All Chan, All HD or All Sub lists .
Unlock your receiver (using a PIN) to display
adult channels .
You can lock your receiver to prevent unauthorized
Pay Per View purchases . For full instructions, please
see the full TELUS Satellite TV user guide online .
Check that your receiver is connected to your
home phone .
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