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Frequently Asked Questions (FAQs)
Please visit our website at
telus.com/tvhelp and look
under the FAQ section for
a complete list of frequently
asked questions .
How does TELUS Satellite TV work?
TV signals are sent to your home from satellites in
space . The satellite dish receives these signals and
sends them to your receiver, which then displays
the programming on your TV .
Are all TELUS Satellite TV channels digital?
Yes, all TV channels on TELUS Satellite TV are
delivered in a digital format .
Will I be able to watch digital TV on my existing TV?
TELUS Satellite TV receivers have RCA, S-Video,
component and HDMI outputs . If your TV has one or
more of these inputs, you will be able to enjoy digital
TV on your existing TV . However, if your TV only has
a coaxial input, you will need an RF remodulator
to convert the signal from your TELUS Satellite TV
receiver to a coaxial output for your TV .
Will plugging in my receiver(s) interrupt my home
phone or Internet service?
No . However, you can't order a movie if your home
phone is in use .
What is High Definition (HD) and how can I get it?
HD is a digital format that combines high resolution
video and digital sound for enhanced TV viewing . HD
provides up to 10x better picture quality than regular
cable and true widescreen picture, using the 16:9
aspect ratio, as opposed to 4:3 . The sound format
adopted for HD is Dolby Digital . Most HD programming
also offers CD-quality Dolby Digital 5 .1 surround sound .
In order to truly experience the benefits of HD you'll
need an HD TV and either HDMI or component cables .
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How do I add PVR functionality to my
digital receiver?
If you purchase an external hard drive you can
upgrade your HD receiver to an HD PVR . Just plug
it into your receiver and you'll have the power to
pause, replay and record live TV with the touch of
a button . Plus, you'll be able to find your favourite
shows up to 9 days in advance instead of the
standard 2 . Call 310-MYTV (6988) to order an
external hard drive .
Will I need a PIN to order Pay Per View events?
You will be asked for a PIN when ordering adult PPV
events . If you have forgotten your PIN, please call
310-MYTV (6988) . You'll also need the PPV event ID,
which can be found by pressing Info on your remote
when the desired event is highlighted onscreen .
How many favourites lists can I create?
You can create up to 4 additional favourites lists that
include your most watched channels .
How can I monitor what my children are
watching when I am away from the TV room?
Locks allow you to select and block programs from
being viewed . This feature is an effective tool in
protecting children from viewing content that you feel
is inappropriate . Once you have set a password, you
have complete control over what is blocked . If you
block content by rating, then all programs that have
that rating and higher will be blocked .
How can I order another remote control?
You can order another TELUS TV remote control
by calling 310-MYTV (6988) . A new remote control
will be shipped to you within a few days . Charges
may apply .
What if I can't use my phone jack because there's
already a phone plugged into it?
A phone splitter will allow you to plug 2 cables into
the same phone jack . Phone splitters are available at
most electronics and hardware stores .
What should I do with my TV receiver when
Daylight Savings Time takes effect?
Please turn off your receiver by pressing the Power
button (be sure the green light on the front panel of
the receiver is off) and leave it turned off for at least
30 minutes . This will allow your receiver to update .
What should I do if I have problems with my
TELUS Satellite TV service?
Please see the troubleshooting section in
this guide as there may be an easy fix . If this
does not solve the problem, first try resetting
your receiver . If the problem persists, please
contact us at 310-MYTV (6988) .
Want more information?
telus .com/tvhelp
Visit
to view the complete TELUS Satellite TV user guide
How to contact TELUS
310-MYTV (6988
If you have any questions, please call
If you have any comments or feedback, please email
Do I need to purchase any new equipment to
have digital TV with TELUS?
A receiver is needed for each TV you wish to
receive TELUS Satellite TV service on . You have
the option to either rent or purchase your receiver;
both include all of the necessary cables to receive
TELUS Satellite TV .
Can I purchase or rent additional receivers?
You can rent or purchase a maximum of 6 receivers
per account .
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tvcomments@telus .com
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