Trouble-Shooting - ProForm Cross Walk 2.5 User Manual

TROUBLE-SHOOTING

Most treadmill problems can be solved by following the simple steps below. Find the symptom that ap-
plies, and follow the steps listed. If further assistance is needed, call our toll-free HELPLINE at 1-800-736-
6879, Monday through Saturday, 7 a.m. until 7 p.m. Central Time (excluding holidays).
1. SYMPTOM: THE POWER DOES NOT TURN ON
a. Make sure that the power cord is plugged into a surge protector, and that the surge protector is plugged into
a properly grounded outlet. (See HOW TO PLUG IN THE POWER CORD on page 7.) Use only a UL-listed
surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console. (See step
1 on page 9.)
c. Check the circuit breaker located on the treadmill near the
power cord. If the switch protrudes as shown, the circuit
breaker has tripped. To reset the circuit breaker, wait for five
minutes and then press the switch back in.
2. SYMPTOM: THE POWER TURNS OFF DURING USE
a. Check the circuit breaker located on the treadmill frame near the power cord (see 1. c. above). If the circuit
breaker has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in.
c. Remove the key from the console. Reinsert the key fully into the console. (See step 1 on page 9.)
d. If the treadmill still will not run, please call our toll-free HELPLINE.
3. SYMPTOM: THE INCLINE SYSTEM STICKS
a. Raise the treadmill to the storage position. (See HOW TO FOLD THE TREADMILL FOR STORAGE on
page 10.) Pivot the incline leg several times to break in the incline system.
4. SYMPTOM: THE WALKING BELT SLOWS WHEN WALKED ON
a. Use only a UL-listed surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length.
b. If the walking belt is overtightened, treadmill performance may
decrease and the walking belt may be permanently damaged.
Remove the key and UNPLUG THE POWER CORD. Using the
allen wrench, turn both rear roller adjustment bolts counterclock-
wise, 1/4 of a turn. When the walking belt is properly tightened,
you should be able to lift each side of the walking belt 2–3
inches off the walking platform. The center of the walking belt
should just touch the walking platform. Be careful to keep the
walking belt centered. Plug in the power cord, insert the key and
run the treadmill for a few minutes. Repeat until the walking belt
is properly tightened.
c. If the walking belt still slows when walked on, please call our toll-free HELPLINE.
5. SYMPTOM: THE TREADMILL SITS UNEVENLY ON THE FLOOR
a. Make sure that the six base pads are attached to the treadmill (see assembly step 5 on page 6).
c
Tripped
b
Rear Roller Adjustment Bolts
12
Reset
Tripped Reset
2"–3"