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PROBLEM SOLVING
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM
Motor suddenly stops.
Does not clean the
carpet.
No suction at the end
of the hose.
Headlight not working.
Noise from the brush
roll area.
Cleaner is hard to push.
Cleaner height knob does
not appear to function
properly.
Motor will not start.
Dirt Alert red light will not
go off.
Dirt Alert red light will
not come on.
16
CAUSE
3
Thermal Cut Off
3
Hose
3
Disposable Dust Bag
and Filter(s)
3
Dust Bag
3
Belt
3
Belt Cap
3
Brush Roll
3
Hose
3
Hose Adapter
3
Disposable Dust Bag
3
Light Bulb
3
Brush Roll
3
Belt
3
Cleaner Height Setting
3
Manual Lock
3
Belt
3
Cleaner Height Setting
3
Electric Plug
3
New carpet fibers.
3
Dirt sensor is not working.
SOLUTION
Refer to page 7.
Remove any clogs from the hose that restrict the
airflow. Check short hose in the base and long hose. If
the clog is hard to remove, check the brush roll area.
Remove the hood and clear the hose inlet in the brush
roll area.
Change the bag and clean or replace the filter(s). Hint:
If picking up fine dust, the bag may not look full but a
fine substance tends to reduce suction when it blocks
the airflow through the paper bag and filter(s). Make
sure bag cover is properly installed.
Be sure hose adapter inserts into paper bag and is
seated securely into top of bag compartment.
Replace a cut, loose or out of shape belt.
Snap the belt cap inside the hood if it comes loose.
Clean hair and thread from bristles and end cap area.
Replace brush roll if bristles are worn.
Remove any clogs from the hose that restrict the
airflow. Check short hose in the base and long hose. If
the clog is hard to remove, check the brush roll area.
Remove the hood and clear the hose inlet in the brush
roll area.
Hose adapter has to seat securely into the bag
compartment, being locked in by turning the adapter.
Change the bag and clean or replace the filter(s).
Hint: If picking up fine dust, the bag may not look full,
but a fine substance tends to reduce suction when it
blocks the airflow through the paper bag and filter(s).
Replace light bulb.
Remove hood and clean debris or items from the
brush roll area.
Replace a cut, loose or out of shape belt.
Turn adjustment knob to a higher position. Hint: Put
handle in operating position. Then turn the knob.
Be sure manual lock is disengaged and free to slide.
Replace a cut, loose or out of shape belt.
Hint: Put handle in operating position. Then turn the
knob.
Push plug securely into outlet.
Try another outlet.
Check circuit breaker.
Over time loose new carpet fibers will diminish and will
not trip the dirt alert sensors.
Call 1-800-282-2886 7 a.m. to 8 p.m. Central Standard
Time for the nearest authorized Eureka service center.
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