Customer Support And Service Centre - Accu-Chek Active User Manual

Customer Support and Service Centre

Information service and troubleshooting
For questions on how to operate your Accu‑Chek Active meter, or regarding implausible test results, or if
you suspect the meter or test strips to be defective, contact your Roche Diagnostics customer support
and service centre. Do not attempt to repair or modify the meter yourself. Our staff will help you solve any
problems you might be experiencing with the meter or test strips from Roche Diagnostics. For the
customer support and service addresses, see the next section.
Addresses
Australia
Roche Diagnostics Australia
Pty. Ltd.
31 Victoria Avenue, Castle Hill
NSW 2154, Australia
ABN 29 003 001 205
Accu-Chek Enquiry Line:
1800 251 816
www.accu-chek.com.au
For training videos, visit
www.youtube.com/accuchek
Egypt
Diabetes Care Egypt
6, Ibn Arhab St.
Giza, Egypt
www.accu-chekarabia.com
India
Roche Diagnostics India Pvt. Ltd.
Plot No. 114, Road No. 15
MIDC, Andheri (E)
Mumbai-400093
www.accu-chek.in
india.accu-chek@roche.com
Customer Helpline:
1800 22 60 20* or 30 300 400**
*Toll free lines for MTNL & BSNL User
**Prefix with STD code of your area &
local call charges apply
Customer Support and Service Centre
Working Hours: Monday to Saturday
from 9.30 AM to
5.30 PM
SMS HELP to 5757535
Indonesia
PT. Roche Indonesia
Divisi Diagnostik
Gedung Artha Graha, Lantai 21
Sudirman Central Business District -
Lot 25
Jl. Jend. Sudirman Kav. 52 – 53
Jakarta 12190
Hotline: 0-800-1-222-999
www.roche.co.id
Islamic Republic of Pakistan
Roche Pakistan Ltd.
37 - C, Block 6
P.E.C.H.S.
P.O. BOX 20021
Karachi – 75400
Jordan
Promotional Office Levante
Nabih Nabulsi Drugstores
Prince Shaker Ben Zeid Street
Shmeisani
P.O.Box 1066
11118 AMMAN
http://www.accu-chekarabia.com
Malaysia
Roche Diagnostics (M) Sdn Bhd
2A, Jalan 13/1
46200 Petaling Jaya
Selangor Darul Ehsan
Toll-Free Line: 1-800-88-1313
Philippines
Roche (Philippines) Inc.
Diagnostics Division
2252 Don Chino Roces Ave.
1231 Makati City
Customer contact number,
Assist : +63 2 89308000
15
63