Huawei Ascend W2 Quick Start Manual page 19

My phone is not working properly. What can I
do?
For example:
• My phone fails to power on correctly.
• My phone does not respond to my tapping motions.
• Some applications are not running as expected.
Try the following:
• Press and hold the power button for about 10 seconds to
restart your phone or reinstall the battery and power on
your phone again.
• Your microSD card may be incompatible with your phone.
Remove the microSD card and try again.
• Tap > phone update > check for updates and
update your phone's software.
• If the problem persists, perform the following procedure
to forcibly restore your phone to its factory settings:
1. When your phone is powered off, press and hold the
power button to power it on.
2. Press and hold the volume down button until an
exclamation mark appears on the screen, which indicates
that the restoration is about to begin.
3. Press the volume up, volume down, power, and volume
down buttons in sequence. Your phone then restarts and
restores its factory settings.
Before you update your phone, make sure your
phone has sufficient storage space available. You
can free up some space by deleting applications,
songs, videos, and other media files.