Common Questions - Huawei Ascend W2 Quick Start Manual

Common questions

I can't log in to my Microsoft account. What can
I do?
• Make sure the time zone or time and date are correctly
set. Tap
and tap the corresponding boxes to adjust the time zone,
date, or time.
• Restart your phone and try again.
• Tap
phone to its factory settings.
• The network or Microsoft server may not be functioning
properly. Wait a while and try again.
If the problem persists, please contact Huawei technical
support.
If the user's age associated with the Microsoft
account is under 18, certain applications with age
restrictions may be unavailable. If your account
information is incorrect or needs updating, log in to
windowsphone.com to modify or update it.
After I connect my phone to a computer, I can't
copy files to and from the computer. What can I
do?
Check whether your computer OS supports MTP. If your
computer runs Windows XP, download Windows Media
Player 11 from Microsoft's official website and install it on
your computer. (By default, Windows Vista, Windows 7, and
Windows 8 support MTP.)
The problem may persist in some simplified
Windows OSs that do not have certain components
or provide certain services. If this is the case, install
the full version of the Windows OS.
> date + time, switch Set automatically off,
> about > reset your phone to restore your