Lexus 2014 RX 350 Warranty And Services Manual
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Lexus 2014 RX 350 Warranty And Services Manual

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2014
RX 350
Warranty and ServiceS Guide
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Owner amenities
Warranty information
Maintenance requirements

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Table of Contents
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Summary of Contents for Lexus 2014 RX 350

  • Page 1 2014 RX 350 Warranty and ServiceS Guide Owner amenities Warranty information Maintenance requirements...

  • Page 2: Maintenance And Repairs

    Authorized deAlership MAintenAnce And repAirs Lexus recommends having mainte- nance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987.

  • Page 3: Lexus Dealership Service

    Your service department is commit- experience that is second to none, ted to helping you keep your Lexus and we look forward to serving you performing at its best. Your dealer in the years ahead. Welcome to the will provide you with the department’s...

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 The Importance of Scheduled Maintenance ....... . . Maintenance and Lexus Warranty Coverage ....... 40 Lexus Dealership Service .

  • Page 6: Complimentary Services

    Lexus Personalized To help ensure that your ownership settings? experience is pleasant, convenient and trouble-free, Lexus provides you Your vehicle includes a variety of with a variety of complimentary ser- electronic features that can be pro- vices. These services are described grammed to your preferences.

  • Page 7: Loaner Vehicle

    CoMPLiMentARy SeRviCeS Travel Protection • Reset maintenance reminder light Lexus will reimburse for a rental car • Rotate tires for up to five days and for overnight • Visually inspect brake pads, lodging for up to three nights (not to...

  • Page 8: Roadside Assistance

    • Towing to the nearest Lexus dealership (or an alternate repair Additional Coverage facility, if necessary). After your roadside assistance cover- age expires, you may join a motor •...

  • Page 9: Other Benefits And Assistance

    Vehicle service Agreements is repaired with Genuine Lexus Parts If you plan to keep your vehicle for is to take it to a Lexus dealership. Each several years or if you accumulate dealership works with selected collision mileage quickly, you may want to repair centers that meet Lexus’...

  • Page 10: The Smart Key

    If a Smart Key or the key- the vehicle. number plate is not available, a Lexus dealer or certain locksmiths can obtain the key code from a restricted- Other Benefits and Assistance...

  • Page 11: If You Need Assistance

    If You Need AssIstANce Step 2 Both Lexus and your Lexus dealer are dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction is your concern to your satisfaction, our first priority. Should you have a...
  • Page 12 Moss Warranty Act. In addition, you The service is provided at no cost must use NCDS if you are required to to you. It is part of Lexus’ effort to do so prior to exercising certain rights promptly and equitably resolve your or seeking certain remedies available concerns.
  • Page 13 A decision may be delayed if: date, whichever is earlier; or 2) the • You fail to provide certain appli cable provision of the Lexus information required by NCDS. New Vehicle Limited Warranty. • You fail to make your vehicle...
  • Page 14 In addition to completing the customer process work? claim form, please provide NCDS with the following information: When NCDS receives your request, it will be forwarded to the Lexus area • Vehicle year, make, model, VIN, office for response. mileage and date of purchase.
  • Page 15 Lexus’ compliance, The decision of the arbitrator(s) is you may pursue any other legal rem- binding on Lexus but not on you. edies available to you, including small Lexus must comply with the decision claims court. You should be aware...

  • Page 16: The Lexus Commitment

    This excel- we are — that you’ll enjoy owning your lent warranty coverage demonstrates Lexus as much as you enjoy driving it. not only our confidence in Lexus vehicles, but also our commitment to This section of the Warranty and every Lexus customer.

  • Page 17: Warranty Coverages At A Glance

    WArrANtY coverAges At A gLANce Introduction...

  • Page 18: Your Warranties In Detail

    Who Is the Warrantor When Warranty Begins The warrantor for these limited The warranty period begins on the warranties is Lexus, a division of vehicle’s in-service date, which is Toyota Motor Sales, U.S.A., Inc., the first date the vehicle is either...

  • Page 19: Your Rights Under State Law

    Limitations The performance of necessary repairs and adjustments is the exclu- sive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle.

  • Page 20: New Vehicle Limited Warranty

    Lexus, subject to the exceptions indicated Front-Wheel-Drive System under “What Is Not Covered” on Drive shaft, axle, hub, bearings, pages 19–20.

  • Page 21: What Is Not Covered

    Airborne chemicals, tree sap, to failure of a warranted part, towing road debris (including stone service to the nearest authorized chips), rail dust, salt, hail, floods, Lexus dealership is covered. wind storms, lightning and other environmental conditions • Water contamination...

  • Page 22: Identification Number

    *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...

  • Page 23: Dispute Resolution

    Act. You may also be required to obligation or liability in connec- use the National Center for Dispute tion with this vehicle. Lexus shall Settlement before seeking remedies not be liable for incidental or under the Lemon Laws of your state.

  • Page 24: Federal Emission Control Warranty

    WArrANtY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Emission Performance Warranty Lexus warrants that your vehicle: Some states and localities have • Was designed, built and established vehicle inspection and equipped to conform at the...
  • Page 25 federAL eMIssIoN coNtroL WArrANtY WHAT IS NOT COVERED WARRANTY PARTS LIST Air/Fuel Metering System These warranty obligations do not • apply to failures or noncompliance Air/fuel ratio feedback caused by: control system • • The use of replacement parts Cold-start enrichment system not certified in accordance •...

  • Page 26: Exhaust Gas Recirculation

    federAL eMIssIoN coNtroL WArrANtY Evaporative Control System Other Parts Used in Systems • Listed Charcoal canister • Data link connector (8/80) • Diaphragm valve • Hoses, clamps, fittings, tubing • Fuel filler cap and mounting hardware • Fuel tank • Malfunction indicator light and •...

  • Page 27: Replacement Parts

    Owner’s Manual and this your vehicle’s emission control guide. Lexus will not deny a warranty systems, Lexus recommends the claim solely because you do not have use of Genuine Lexus Parts when records to show that you maintained servicing or repairing the systems.

  • Page 28: Smog-Check Tests

    30 days (unless a shorter Division (6405J) period is required by law). If your claim Attn: Warranty Complaints is denied, Lexus will notify you in writing 401 M Street SW of the reason within the same period. Washington, D.C 20460 If we fail to do so, we will repair your vehicle free of charge.

  • Page 29: Dealer Certificate

    Emission Performance Warranty required by Lexus prior to the sale referred to in Paragraph 4 and of the vehicle as set forth in Lexus’ furnished with the vehicle is solely current pre-delivery service manual. that of the manufacturer.

  • Page 30: California Emission Control Warranty

    Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...
  • Page 31 TERM Emission Control System time, not to exceed 30 days. DEFECT WARRANTY. Note: Under the terms of the You should also be aware that Lexus Basic Warranty, Lexus provides may deny you warranty coverage if coverage of four years or...
  • Page 32 cALIforNIA eMIssIoN coNtroL WArrANtY PARTS LIST: LONG- TERM EMISSION DEFECT WHAT IS NOT COVERED WARRANTY The parts listed here are covered for These warranty obligations do not apply to failures or noncompliance seven years or 70,000 miles from caused by: the vehicle’s in-service date, which- ever occurs first.
  • Page 33 Fuel tank of the required maintenance indi- cated in the Owner’s Manual and this Ignition System guide. Lexus will not deny a warranty • Crank position sensor claim solely because you do not have records to show that you main- •...
  • Page 34 If your claim is that are not equivalent in quality to denied, Lexus will notify you in writing genuine Lexus Parts may impair of the reason within the same period. the effectiveness of the emission If we fail to do so, we will repair your control systems.
  • Page 35 WArrANtY IF YOU HAVE REPAIR DELAYS QUESTIONS If a Lexus dealership is unable to If you have questions or concerns complete repairs on your vehicle about your vehicle’s California emis- within 30 days, you may have the sion warranty coverage, please follow repairs made under Lexus’...

  • Page 36: Tire Limited Warranty

    Bridgestone/Firestone The tires that come as original equip- ment on your vehicle are warranted 535 Marriott Drive by their manufacturer and not Lexus. Nashville, TN 37214 Please refer to the tire warranty Bridgestone: (800) 847-3272 statement included with the owner Firestone: (800) 356-4644 information in your vehicle.

  • Page 37: Your Responsibilities

    Lexus will not deny a warranty the best possible service for your claim solely because you do not vehicle when you take it to a Lexus have records to show that you dealership. Plus, a Lexus dealership maintained your vehicle. However,...
  • Page 38 However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance.

  • Page 39: Obtaining Warranty Service

    Canada and need warranty If your vehicle is inoperable or unsafe service, contact a local Lexus dealer- to drive and there is no Lexus dealer- ship. Please note, however, that your ship reasonably available to make vehicle may not be repaired free...
  • Page 40 If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non- Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner. To ensure that warranty coverage remains intact,...

  • Page 41: The Importance Of Scheduled Maintenance

    Lexus. It can also enhance your do so can cause oil starvation and/ vehicle’s resale value. This section of or oil gelling, which can result in...

  • Page 42: Maintenance And Lexus Warranty Coverage

    Lexus will not deny a warranty claim the scheduled maintenance log. solely because you do not have records to show that you maintained For a complete description of your vehicle.

  • Page 43: Lexus Dealership Service 4

    SerVIce To ensure that your vehicle receives any Lexus dealership in the U.S. — a first-quality service and factory- great convenience if you relocate or authorized parts, Lexus recommends need to have your vehicle serviced having maintenance performed by while traveling.

  • Page 44: General Maintenance And Regular Use

    After a Car Wash In addition to scheduled maintenance, your Lexus requires ongoing general • Check installation of driver’s maintenance such as fluid checks and floor mat visual inspections. The recommended guidelines for inspections are listed After Off-Road Driving below.
  • Page 45 general maInTenance and regular uSe When Cleaning the Interior When Cleaning the Exterior • Remove dirt and dust with a • Working from top to bottom, vacuum cleaner. Wipe dirty apply lots of low-pressure water surfaces with a soft cloth damp- to the body, wheel wells and ened with warm water.

  • Page 46: Scheduled Maintenance Log

    Special Operating Maintenance Interval: Conditions Months vs. Mileage In addition to standard maintenance Lexus recommends obtaining sched- items, vehicles that are driven uled maintenance for your vehicle under special operating conditions every six months or 5,000 miles, require further maintenance service.

  • Page 47: Complimentary First Scheduled Maintenance Service

    Programming • Inspect and adjust all fluid levels of some Lexus Personal ized Settings requires special equipment and may • Program Lexus Personalized be performed only by an authorized Settings, if requested Lexus dealership.

  • Page 48: Complimentary Second Scheduled Maintenance Service

    Scheduled maInTenance log Complimentary Second Scheduled Maintenance Service: 12 Months or 10,000 Miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first. To obtain this service, contact your Lexus dealership.
  • Page 49 Scheduled maInTenance log NOtES Scheduled Maintenance Log...

  • Page 50: Scheduled Maintenance Log

    _______ Mileage: ________ date: _______ Mileage: ________ This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. Scheduled Maintenance Log...
  • Page 51 Scheduled Maintenance log 18 Months or 15,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Re-torque nuts and bolts of drive shaft (AWD) ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’...
  • Page 52 Scheduled Maintenance log 24 Months or 20,000 Miles 30 Months or 25,000 Miles ❏ Replace engine oil with 0W-20 oil; replace ❏ Inspect and adjust all fluid levels oil filter ❏ Reset maintenance reminder light ❏ Reset maintenance reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors...
  • Page 53 Scheduled Maintenance log 36 Months or 30,000 Miles ❏ Replace engine oil with 0W-20 oil; replace oil filter ❏ Replace Smart Key battery ❏ Reset maintenance reminder light ❏ Visually inspect brake pads, calipers and rotors ❏ Rotate tires ❏ Check installation of driver’ s floor mat ❏ Re-torque nuts and bolts of drive shaft (AWD) ❏ Inspect wiper blades ❏ Replace cabin air filter...
  • Page 54 Scheduled Maintenance log 42 Months or 35,000 Miles 48 Months or 40,000 Miles ❏ Inspect and adjust all fluid levels ❏ Replace engine oil with 0W-20 oil; replace oil filter ❏ Reset maintenance reminder light ❏ Reset maintenance reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors...
  • Page 55 Scheduled Maintenance log 54 Months or 45,000 Miles ❏ Inspect and adjust all fluid levels ❏ Replace Smart Key battery ❏ Reset maintenance reminder light ❏ Re-torque nuts and bolts of drive shaft (AWD) ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’...
  • Page 56 Scheduled Maintenance log 60 Months or 50,000 Miles 66 Months or 55,000 Miles ❏ Replace engine oil with 0W-20 oil; replace ❏ Inspect and adjust all fluid levels oil filter ❏ Reset maintenance reminder light ❏ Reset maintenance reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors...
  • Page 57 Scheduled Maintenance log 72 Months or 60,000 Miles ❏ Replace engine oil with 0W-20 oil; replace oil filter ❏ Rotate tires ❏ Re-torque nuts and bolts of drive shaft (AWD) ❏ Visually inspect brake pads, calipers and rotors ❏ Replace cabin air filter ❏ Check installation of driver’...
  • Page 58 Scheduled Maintenance log 78 Months or 65,000 Miles 84 Months or 70,000 Miles ❏ Inspect and adjust all fluid levels ❏ Replace engine oil with 0W-20 oil; replace oil filter ❏ Reset maintenance reminder light ❏ Reset maintenance reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors...
  • Page 59 Scheduled Maintenance log 90 Months or 75,000 Miles ❏ Inspect and adjust all fluid levels ❏ Re-torque nuts and bolts of drive shaft (AWD) ❏ Replace Smart Key battery ❏ Reset maintenance reminder light ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’...
  • Page 60 Scheduled Maintenance log 96 Months or 80,000 Miles 102 Months or 85,000 Miles ❏ Replace engine oil with 0W-20 oil; replace ❏ Inspect and adjust all fluid levels oil filter ❏ Reset maintenance reminder light ❏ Reset maintenance reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors...
  • Page 61 Scheduled Maintenance log 108 Months or 90,000 Miles ❏ Replace engine oil with 0W-20 oil; replace oil filter ❏ Rotate tires ❏ Re-torque nuts and bolts of drive shaft (AWD) ❏ Visually inspect brake pads, calipers and rotors ❏ Replace cabin air filter ❏ Check installation of driver’...
  • Page 62 Scheduled Maintenance log 114 Months or 95,000 Miles 120 Months or 100,000 Miles ❏ Inspect and adjust all fluid levels ❏ Replace engine oil with 0W-20 oil; replace oil filter ❏ Reset maintenance reminder light ❏ Replace engine coolant (see page 70) ❏ Rotate tires ❏ Reset maintenance reminder light ❏ Visually inspect brake pads, calipers and rotors...
  • Page 63 Scheduled Maintenance log 126 Months or 105,000 Miles ❏ Inspect and adjust all fluid levels ❏ Re-torque nuts and bolts of drive shaft (AWD) ❏ Replace Smart Key battery ❏ Reset maintenance reminder light ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’...
  • Page 64 Scheduled Maintenance log 132 Months or 110,000 Miles 138 Months or 115,000 Miles ❏ Replace engine oil with 0W-20 oil; replace ❏ Inspect and adjust all fluid levels oil filter ❏ Inspect engine coolant (see page 70) ❏ Reset maintenance reminder light ❏ Reset maintenance reminder light ❏ Rotate tires ❏ Rotate tires...
  • Page 65 Scheduled Maintenance log 144 Months or 120,000 Miles ❏ Replace engine oil with 0W-20 oil; replace oil filter ❏ Reset maintenance reminder light ❏ Re-torque nuts and bolts of drive shaft (AWD) ❏ Rotate tires ❏ Replace cabin air filter ❏ Visually inspect brake pads, calipers ❏ Replace brake fluid and rotors...
  • Page 66 Scheduled Maintenance log 150 Months or 125,000 Miles 156 Months or 130,000 Miles ❏ Inspect and adjust all fluid levels ❏ Replace engine oil with 0W-20 oil; replace oil filter ❏ Reset maintenance reminder light ❏ Inspect engine coolant (see page 70) ❏ Rotate tires ❏ Reset maintenance reminder light ❏ Visually inspect brake pads, calipers and rotors...
  • Page 67 Scheduled Maintenance log 162 Months or 135,000 Miles ❏ Inspect and adjust all fluid levels ❏ Re-torque nuts and bolts of drive shaft (AWD) ❏ Replace Smart Key battery ❏ Reset maintenance reminder light ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’...
  • Page 68 Scheduled Maintenance log 168 Months or 140,000 Miles 174 Months or 145,000 Miles ❏ Replace engine oil with 0W-20 oil; replace ❏ Inspect and adjust all fluid levels oil filter ❏ Inspect engine coolant (see page 70) ❏ Reset maintenance reminder light ❏ Reset maintenance reminder light ❏ Rotate tires ❏ Rotate tires...
  • Page 69 Scheduled Maintenance log 180 Months or 150,000 Miles ❏ Replace engine oil with 0W-20 oil; replace oil filter ❏ Reset maintenance reminder light ❏ Re-torque nuts and bolts of drive shaft (AWD) ❏ Rotate tires ❏ Replace cabin air filter ❏ Visually inspect brake pads, calipers and rotors ❏ Replace brake fluid...

  • Page 70: Explanation Of Maintenance Items

    explanation of Maintenance iteMS Body Inspection The following descriptions are provided to give you a better under- Visually check for corrosion, standing of the maintenance services scratches and other damage. Check that should be performed on your outer body panels, inner panels of vehicle.

  • Page 71: Cabin Air Filter

    Refer to your Owner’s Manual for de signed specifically for the service details. model and model year of your Differential Oil vehicle, such as Lexus Genuine Check for correct oil level and floor mats. inspect each differential component • Always properly secure the for signs of leakage.

  • Page 72: Engine Coolant

    SAE 0W-20 at the non-nitrate, non-borate ethylene- next oil change. See your Lexus glycol coolant with long-life hybrid dealer for oil specifically formulated organic acid technology (i.e., a for your vehicle’s engine.

  • Page 73: Nuts And Bolts On Chassis

    explanation of Maintenance iteMS Exhaust Pipes and Mountings Road Test Visually inspect the exhaust pipes, While driving the vehicle, check for muffler and hangers for cracks, proper operation of engine, transmis- deterioration and damage. Start sion, brakes and steering. Also check the engine and listen carefully for the parking brake, and check for any exhaust leakage.

  • Page 74: Timing Chain

    Lexus service and repair publications. Tire-Pressure Warning Sensors A tire-pressure sensor is mounted on Wiper Blades each full-size wheel.

  • Page 75: Vehicle Identification

    Vehicle identification Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 76 Axle shaft boots ............48–67*, 68 Ball joints and dust covers .
  • Page 77 Lexus Personalized Settings ........
  • Page 78 Tire inspections ..............42 Tire rotation .
  • Page 82 13-tcS-07194 Printed 7/13 00505–14WSG–rX350...

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