Gateway TP-A60W Service Manual
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Gateway TP-A60W Service Manual

Gateway TP-A60W Service Manual

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Gateway TP-A60W/ TP-A60G
SERVICE
GUIDE

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Summary of Contents for Gateway TP-A60W

  • Page 1 Gateway TP-A60W/ TP-A60G SERVICE GUIDE...

  • Page 2: Revision History

    Copyright Copyright © 2011 by Gateway Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Gateway Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.

  • Page 4: General Information

    General Information This service guide provides all technical information relating to the basic configuration for Gateway global product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the functionality of a machine (such as add-on cards, modems, or extra memory capabilities).

  • Page 5: Table Of Contents

    CHAPTER 1 Hardware Specifications Features ..........1-3 Operation System .
  • Page 6 Battery ......... . . 1-25 VRAM .
  • Page 7 Front CCD Installation ......3-38 Two-Piece Microphone Removal ..... . 3-39 Two-Piece Microphone Installation.
  • Page 8 Android OS Environment Test......8-4 TP-A60W/ TP-A60G ....... . . 8-4...
  • Page 9 CHAPTER Hardware Specifications...
  • Page 10 Features ..........1-3 Operation System .

  • Page 11: Features

    Hardware Specifications and Configurations Features The following is a summary of the computer’s many features: Operation System  Android Honeycomb Platform  Tegra 250 Dual cortex A9, 1GHz ®  GPU Ultra Low Power GeForce System Memory  RAM: LP DDR2 1GB ...

  • Page 12: Communication

    Storage Subsystem (N/A) Optical Media Drive (N/A) Privacy Control (N/A) Communication Camera (Webcam)  Main camera: 5M Camera with Auto focus  with flash lights (single LED)  Second camera: 2M FF WLAN  3G Module HUAWEI EM770W (with GPS/AGPS) ...

  • Page 13: I/O Ports

     L Sensor  Gyro-meter  Power reset hole I/O Ports  MicroSD memory card up to 32G (SDHC 2.0 compatible)  HDMI D-type (support Dual Display)   Micro USB 2.0 type B for Client  USB 2.0 Host ...

  • Page 14: Optional Items

    Optional Items  Micro SD Card  Dock with IR remote control  HDMI Cable  Pouch In Box  USB Cable  Charger + Plug  NOTE: NOTE: Protective film is not available Warranty (N/A) Software (N/A) Hardware Specifications and Configurations...

  • Page 15: Notebook Tour

    Notebook Tour Front View Figure 1-1. Front View Table 1-1. Front View Icon Item Description Touchscreen 10.1-inch, 1280 x 800 pixel capacitive touchscreen. Front-facing Camera A 2-megapixel camera for video chatting and self-portrait images. Light Sensor Detects ambient light and automatically adjusts the screen brightness.

  • Page 16: Back View

    Back View Figure 1-2. Back View Table 1-2. Back View Icon Item Description LED Flash Lights to illuminate images. 5 MP Camera A 5-megapixel camera for taking highresolution images. Speakers Emits stereo audio. Hardware Specifications and Configurations...

  • Page 17: Left View

    Left View Figure 1-3. Left View Table 1-3. Left View Icon Item Description HDMI Micro (Type D) Connects to an HDMI cable with a Type D Port connector. 3.5 mm Headphone Connects to stereo headphones. Jack Power Button Long press to turn the tablet on, press briefly to turn the screen on/off or enter sleep mode;...

  • Page 18: Bottom View

    Bottom View Figure 1-4. Bottom View Table 1-4. Bottom View Icon Item Description Docking port Connects your tablet to the dock accessory. 1-10 Hardware Specifications and Configurations...

  • Page 19: Top View

    Top View Figure 1-5. Top View Table 1-5. Top View Icon Item Description Volume Control Key Increases and decreases the tablet volume. Screen Rotation Lock Use this switch to lock the screen rotation or allow Switch the screen to match the tablet’s orientation. Card Slot Cover Insert a microSD card into the slot under this cover.

  • Page 20: Right View

    Right View Figure 1-6. Right View Table 1-6. Right View Icon Item Description Reset Button Insert a small thin object (such as a paperclip) to reset power to the tablet. USB Port (Host) Connects USB devices to your tablet. Micro USB port Connects to a computer with a USB cable.

  • Page 21: System Block Diagram

    System Block Diagram Figure 1-7. System Block Diagram 1-13 Hardware Specifications and Configurations...

  • Page 22: Specification Tables

    Specification Tables Computer specifications Item Metric Imperial Dimensions Length 260mm 10.23in Width 179mm 6.97in Height 14mm 0.53in (front to rear) Weight (equipped with optical 740g (WiFi) 1.63lb (WiFi)   drive, flash drive, and battery) 750g (3G) 1.65lb (3G)  ...

  • Page 23: System Board Major Chips

    System Board Major Chips Item Specification Core logic Tegra 250 Dual cortex A9, 1GHz Graphics Integrated in Tegra 250 CPU (ULP GeForce) USB 2.0 Integrated in Tegra 250 CPU (ULP GeForce) Super I/O controller Bluetooth Broadcom BCM4329 Wireless Broadcom BCM4329 PCMCIA Audio codec Wolfson WM8903...

  • Page 24: Processor Specifications

    Processor Specifications Item CPU Speed Cores/ Cache Package Voltage Threads Speed Tech Size (GHz) (FSB/ (nm) DMI/QBI) 2 Cores 23x23 1.0-1.2V FCBGA CPU Fan True Value Table (N/A) CPU Temperature Fan Speed (RPM) SPL Spec (dBA) System Memory Item Specification Memory controller Build in CPU Memory size...

  • Page 25: Video Interface (Integrated)

    Memory Combinations (N/A) Slot 1 (MB) Slot 2 (MB) Total Memory (MB) Video Interface (Integrated) Item Specification Chipset Wolfson WM8903 Package QFN 5X5 40 pin Interface Compatibility I2S audio Interface. Sampling rate 44.1KHz 1-17 Hardware Specifications and Configurations...
  • Page 26 BIOS (N/A) Item Specification BIOS vendor BIOS Version BIOS ROM type BIOS ROM size Features LAN Interface (N/A) Item Specification LAN Chipset LAN connector type LAN connector location Features Keyboard (N/A) Item Specification Type Total number of keypads Windows logo key Internal &...
  • Page 27 Hard Disk Drive (AVL components) (N/A) Item Specification Vendor & Model Name Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer rate (Mbits / sec, max) Media data transfer rate (Mbytes/sec max) DC Power Requirements...

  • Page 28: Embedded Multimediacard (Avl Components)

    Embedded MultiMediaCard (AVL components) Item Specification Vendor & Model Sandisk Samsung Sandisk Samsung Name SDIN4C2-16G KLMAG4EEHM SDIN4E2-32G KLMBG8FEJA Capacity (GB) DC Power Requirements Voltage tolerance 1.8V Super-Multi Drive (N/A) Item Specification Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format...

  • Page 29: Led 10.1

    LED 10.1” Item Specification Vendor/Model name AUO/B101EW05 V1 Screen Diagonal (mm) 255.85 mm Active Area (mm) 216.96 mm x 135.6 mm Display resolution (pixels) 1280 x 3(RGB) x 800 Pixel Pitch (mm) 0.1695mm x 0.1695mm Typical White Luminance 300 cd/m (cd/m ) also called Brightness Contrast Ratio...

  • Page 30: Display Supported Resolution (Lcd)

    Display Supported Resolution (LCD) Resolution 16 bits 32 bits 36 bits 48 bits others 1280x 3(RGB) x 800 Legend: V = Supported; X = Not supported NOTE: Resolution fixed at 1280 x 800. Not adjustable by end user. Graphics Controller Item Specification VGA Chip...

  • Page 31: Front Camera

    Front Camera Item Specification Vendor and Model Chicony / Aptina 2031 Type Rear Camera Item Specification Vendor and Model Liteon / OV5650 CSI  Liteon / Aptina 5140  Type Mini Card Item Specification Number supported Features 1 mini card slot (for WWAN) 3G Card Item Specification...

  • Page 32: Audio Codec And Amplifier

    Audio Codec and Amplifier Item Specification Audio Controller Wolfson WM8903 Features 4.5mW Power consumption for DAC to headphone playback  DAC SNR 96dB typical, THD -86dB typical  ADC SNR 92dB typical, THD -80dB typical  Control sequencer for pop minimized start-up and shut-down ...

  • Page 33: Wireless Module 802.11B/G/N

    Wireless Module 802.11b/g/n Item Specification Chipset Azurewave AW-NH611 - Broadcom BCM4329 SoC Data throughput 802.11b/g: 11~54 Mbps  802.11n: MCS 0-7  Protocol IEEE 802.11b/g/n Interface SDIO/SPI interface. Battery Item Specification Vendor & Model name SIMPLO BAT-1010 SANYO BAT100 Battery Type Li-ion Pack capacity 3260mAh/24Wh...

  • Page 34: Ac Adapter

    AC Adapter Item Specification Input rating Maximum input AC current 0.5A(RMS) at 100Vac Inrush current 60A Max. @230Vac Efficiency Refer to EPS 2.0 standard level V System Power Management Item Specification Mech. Off (G3) Only EC working. Soft Off (G2/S5) Only EC working.

  • Page 35: System Dma Specification

    System DMA Specification Legacy Mode Power Management DMA0 Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5 Available for ExpressCard DMA6 Not Assigned DMA7 Not Assigned *ExpressCard controller can use DMA 1, 2, or 5. System Interrupt Specification (N/A) Hardware IRQ System Function...
  • Page 36 System IO Address Map (N/A) I/O address (hex) System Function (shipping configuration) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 062 - 063 065 - 06F 070 - 071 072 - 07F 080 - 08F...
  • Page 37 System I/O Address Specifications (N/A) I/O address (hex) System Function (shipping configuration) 220 - 22F 230 - 26D 26E - 26 278 - 27F 280 - 2AB 2A0 - 2A7 2A8 - 2E7 2E8 - 2EF 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377...
  • Page 38 1-30 Hardware Specifications and Configurations...

  • Page 39: Diagnostic Utilities

    CHAPTER Diagnostic Utilities...

  • Page 40: Introduction

    Introduction ......... 2-3 NGA EUU Installation Procedure.

  • Page 41: Introduction

    Diagnostic Utilities Introduction The Gateway TP-A60W/ TP-A60G has a set of software tools designed to diagnose problems with its hardware components. NGA EUU Installation Procedure NOTE: NOTE: Before installing EEU software, make sure the TP-A60W/ TP-A60G tablet is not connected to a computer.
  • Page 42 Figure 2-3. USB Driver Installation 4. To enable USB debugging, on the device, go to the Settings/Applications/Development menu and click the USB debugging checkbox. (Figure 2-4.) Figure 2-4. USB Debugging Diagnostic Utilities...
  • Page 43 5. Follow the instructions shown in Figure 2-5 to find OS image version. Figure 2-5. Finding OS Image Version 6. If image version is not available, follow instructions in Figure 2-6 to manually reset device. When procedure is complete, go to Step 1 of this procedure.
  • Page 44 7. If image version is available, current and new version information is shown. Click Next to continue. (Figure 2-7) Figure 2-7. Image Versions 8. Enter CPU ID of device. Click Next to continue. (Figure 2-8) NOTE: NOTE: Maximum number of characters for ID is sixteen (16). Figure 2-8.
  • Page 45 9. Upgrade process begins as shown in Figure 2-9 IMPORTANT: Upgrade process will not complete if USB cable is unplugged. Figure 2-9. Upgrade Process 10. If upgrade process is successful, Figure 2-10 is shown. If an upgrade error is shown, go to step 12, If a CPU ID value error is identified, go to step 19.
  • Page 46 12. If CPU ID is correct but upgrade process is not successful, Figure 2-11 is shown. Figure 2-11. Upgrade Process Failure 13. Click Retry to start upgrade process. Go to Step 14. Click Exit to cancel upgrade process. 15. If upgrade process is cancelled, a confirmation dialog is shown. (Figure 2-12) Figure 2-12.
  • Page 47 18. Click OK to exit the program. (Figure 2-13) Figure 2-13. Final Cancellation Dialog 19. If CPU ID value is not correct, Figure 2-14 is shown. Upgrade process failed because wrong CPU ID value was entered. Follow instructions for recovery. Figure 2-14.
  • Page 48 22. If upgrade process is cancelled, a confirmation dialog is shown. (Figure 2-15) Figure 2-15. Upgrade Process Cancellation Confirmation Dialog 23. Click No to return to Retry dialog in Step 19. 24. Click Yes to confirm cancellation. 25. Click OK to exit program. (Figure 2-16) Figure 2-16.

  • Page 49: Diagnostic Tool Sop

    ICONIA tab A500 Diagnostic Tool SOP Release date : Apr. 14, 2011 & 20 11...
  • Page 50 Preparation Diagnostic tool - A500 Diagnostic Tool.zip USB Driver of A500 for PC USB cable Micro SD card & 20 11...

  • Page 51: Tool Installation

    Tool installation 1. Install USB driver in PC/NB. 2. Connect A500 device to PC/NB via USB cable 3. Enable “USB debugging” in A500 (Settings  Applications  USB debugging) & 20 11...
  • Page 52 Tool installation 4. Unzip file “A500 Diagnostic Tool.zip”. There are four files in the folder. 5. Run “Install_A500_DiagTool.bat”. & 20 11...
  • Page 53 Tool installation 6. On the “All” apps screen, look for the application called “ACTP”. This is the diagnostic tool. 7. Tap the icon to start the testing process. & 20 11...

  • Page 54: Main Menu

    Main Menu The diagnostic tool tests the Touch Panel, Display, Buttons, Speaker, MIC, Camera, SD and Vibrator functionality. Select the function(s) you want to test. Tap “OK” to start. Step 1 – Select item(s) Step 2 – Click “OK” to start testing &...
  • Page 55 1. Multi-touch Test (Touch Panel) Draw your finger along the yellow squares. The result is a pass if you fill all yellow squares and fail if you do not. The program returns to the main menu after the test is finished. &...
  • Page 56 2. Touch Linearity Test (Touch Panel) Draw your finger along the yellow squares. The result is a pass if you fill all yellow squares and fail if you do not. The program returns to the main menu after the test is finished. &...
  • Page 57 3. RGB (Display) Continue to tap screen to display changes. Use this test to verify abnormal lines or dead pixels on LCD screen. Finish & 20 11...
  • Page 58 4. Hardware Keys Test (Keys) Press volume up, volume down and lock keys to verify if all keys work. A color change to green means key function works. & 20 11...
  • Page 59 5. Rear Camera Point rear side of device at an object. Tap “Photograph” icon to test picture taking functionality. & 20 11...
  • Page 60 6. Speaker Loud tone sounds in left speaker then switches to right speaker. & 20 11...
  • Page 61 7. Front Microphone Tap screen to start the test. When “Recording” screen appears, speak into front side of device. Check if voice recorded when screen switches to “Playing” screen. & 20 11...
  • Page 62 8. Rear Microphone Tap screen to start the test. When “Recording” screen appears, speak into front side of device. Check if voice recorded when screen switches to “Playing” screen. & 20 11...
  • Page 63 9. Front Camera Point front side of device at an object. Tap “Photograph” icon to test picture taking functionality. & 20 11...
  • Page 64 10. SD Card (SD read/write test) Insert a micro SD card into device. Start the SD read and write test. The screen shows success if the test is passed. System requests to insert a micro SD if you forget to insert a card. &...
  • Page 65 11. Vibrator It starts vibrating for two seconds then switches to success screen if test is passed. & 20 11...
  • Page 66 Un-installation procedure The diagnostic tool MUST be uninstalled once testing is done. DO NOT distribute this tool outside of the service center. Step 1 Tap “Running services” (Settings  Applications  Running services). & 20 11...
  • Page 67 Un-installation procedure Step 2 In “Running services” screen, tap “All” and select the application “ACTP”. & 20 11...
  • Page 68 Un-installation procedure Step 3 In ACTP application screen, select “Uninstall” to remove the tool. & 20 11...
  • Page 69 Un-installation procedure Step 4 Select “OK” start to uninstall. & 20 11...
  • Page 70 Un-installation procedure Step 5 “Uninstall finished” message shows when the process is complete. & 20 11...
  • Page 71 Un-installation procedure Step 6 Make a final check to see if diagnostic tool “ACTP” has been removed from Apps. & 20 11...
  • Page 72 CHAPTER Maintenance Procedures...
  • Page 73 Introduction ......... 3-3 General Information .

  • Page 74: Introduction

    Machine Maintenance Procedures Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the notebook computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.

  • Page 75: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. Figure 3-1. Maintenance Flow Machine Maintenance Procedures...

  • Page 76: Getting Started

    Getting Started The flowchart (Figure 3-1) identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1. Place system on a flat work surface. 2.

  • Page 77: Sim/Micro-Sd Card Removal

    SIM/Micro-SD Card Removal 1. Open SIM/Micro-SD card cover. (Figure 3-3) Figure 3-3. Opening SIM/Micro-SD Card Cover 2. Remove SIM card from spring locking mechanism. (Figure 3-4) Figure 3-4. Removing SIM Card 3. Remove Micro-SD card from spring locking mechanism. (Figure 3-5) Machine Maintenance Procedures...
  • Page 78 Figure 3-5. Removing Micro-SD Card 4. Secure SIM/Micro-SD card cover. (Figure 3-6) Figure 3-6. Securing SIM/Micro-SD Card Cover Machine Maintenance Procedures...

  • Page 79: Sim/Micro-Sd Card Installation

    SIM/Micro-SD Card Installation 1. Open SIM/Micro-SD card cover. (Figure 3-3) 2. Install and secure SIM card. (Figure 3-4) 3. Install and secure Micro-SD card. (Figure 3-5) 4. Close and secure SIM/Micro-SD card cover. (Figure 3-6) Machine Maintenance Procedures...

  • Page 80: Lower Case Removal

    Lower Case Removal Prerequisite: SIM/Micro-SD Card Removal 1. Remove screws (A) from the top and bottom caps. (Figure 3-7 and Figure 3-8) Figure 3-7. Top and Bottom Cap Screws (1 of 2) Figure 3-8. Top and Bottom Cap Screws (2 of 2) 2.
  • Page 81 3. Release the top cap from the remaining locking latches of the bezel. (Figure 3-10) Figure 3-10. Removing the Top Cap (2 of 3) 4. Remove the top cap from the bezel. (Figure 3-11) Figure 3-11. Removing Top Cap (3 of 3) 3-10 Machine Maintenance Procedures...
  • Page 82 5. Release the corner of the bottom cap from the locking latches of the bezel as shown in Figure 3-12. Figure 3-12. Removing the Bottom Cap (1 of 3) 6. Release the bottom cap from the remaining locking latches of the bezel. (Figure 3-13) Figure 3-13.
  • Page 83 7. Remove the bottom cap from the bezel. (Figure 3-14) Figure 3-14. Removing the Bottom Cap (3 of 3) 8. Remove screws (B) from the bezel. (Figure 3-15) Figure 3-15. Bezel Screws 3-12 Machine Maintenance Procedures...
  • Page 84 9. Release the lower case from the two locking latches (C) on the bottom side of the bezel. (Figure 3-16) Figure 3-16. Bezel Locking Latches: Bottom Side 10. Release the right, left and top sides of the lower case from the locking latches of the bezel. (Figure 3-17) Figure 3-17.

  • Page 85: Lower Case Installation

    Lower Case Installation 1. Make sure the SD card cover (D) is in the open position before installing the lower case. (Figure 3-18) Figure 3-18. Installing the Lower Case (1 of 3) 1. Align the bottom edge of the lower case with the guides (E) on the bezel. (Figure 3-19) Figure 3-19.
  • Page 86 2. Secure the lower case to the two locking latches (C) on the bottom side of the bezel. (Figure 3-16) 3. Secure the remaining sides of the lower case to the locking latches of the bezel. (Figure 3-20) Figure 3-20. Installing the Lower Case (3 of 3) 4.

  • Page 87: Dc-In Cable Removal

    DC-In Cable Removal Prerequisite: Lower Case Removal 1. Remove tape (A) covering DC-In and antenna cables. (Figure 3-21) Figure 3-21. Removing Protective Tape 2. Disconnect DC-In cable (B) from mainboard connector (b). (Figure 3-22) Figure 3-22. Disconnecting DC-In Cable 3-16 Machine Maintenance Procedures...
  • Page 88 3. Remove DC-In cable from the LCD support plate (C) and bezel (D) guides. (Figure 3-23) Figure 3-23. Removing DC-In Cable 4. Remove DC-In jack from bezel. (Figure 3-24) Figure 3-24. Removing DC-In Jack 3-17 Machine Maintenance Procedures...

  • Page 89: Dc-In Cable Installation

    DC-In Cable Installation 1. Install and secure DC-In jack on bezel. (Figure 3-24) 2. Connect DC-In cable (B) to mainboard connector (b). (Figure 3-22) 3. Install and secure DC-In cable to bezel (D) and LCD support plate (C) guides. (Figure 3-23) 4.

  • Page 90: Battery Removal

    Battery Removal Prerequisite: DC-In Cable Removal 1. Remove screws (A) from LCD support plate. (Figure 3-25) Figure 3-25. Removing Battery Screws 2. Disconnect battery cable (B) from mainboard connector (b). (Figure 3-26) Figure 3-26. Disconnecting Battery Cable 3-19 Machine Maintenance Procedures...

  • Page 91: Battery Installation

    3. Remove battery (C). (Figure 3-27) Figure 3-27. Removing Battery Battery Installation 1. Install battery (C) on LCD support plate. (Figure 3-27) 2. Connect battery cable (B) to mainboard connector (b). (Figure 3-26) 3. Install and secure screws (A) to LCD support plate. (Figure 3-25) 4.

  • Page 92: 3G Module Removal

    3G Module Removal Prerequisite: Battery Removal 1. Locate 3G module (A) on LCD support plate. (Figure 3-28) Figure 3-28. 3G Module on LCD Support Plate 2. Disconnect auxiliary (blue) and main (black) cables from 3G module connectors. (Figure 3-29) Figure 3-29. Disconnecting 3G Cables 3-21 Machine Maintenance Procedures...
  • Page 93 3. Remove screws (B) from LCD support plate. (Figure 3-30) Figure 3-30. Removing 3G Module Screws 4. Remove 3G module (C) from mainboard connector (c). (Figure 3-31) Figure 3-31. Removing 3G Module 3-22 Machine Maintenance Procedures...

  • Page 94: 3G Module Installation

    3G Module Installation 1. Install and connect 3G module (C) to mainboard connector (c). (Figure 3-31) 2. Install and secure screws (B) to LCD support plate. (Figure 3-30) 3. Connect main 3G antenna cable (black) to 3G module connector labeled M. (Figure 3-29) 4.

  • Page 95: Docking Board Removal

    Docking Board Removal Prerequisite: Battery Removal 1. Locate Docking Board (A). (Figure 3-32) Figure 3-32. Docking Board Overview 2. Disconnect docking board FFC (B) from docking board connector (b). (Figure 3-33) Figure 3-33. Disconnecting Docking Board FFC from Docking Board 3-24 Machine Maintenance Procedures...
  • Page 96 3. Disconnect docking board FFC (C), labeled MB, from mainboard connector (c). (Figure 3-34) Figure 3-34. Disconnecting Docking Board FFC from Mainboard 4. Remove screws (D) from bezel. (Figure 3-35) Figure 3-35. Removing Docking Board Screws 3-25 Machine Maintenance Procedures...

  • Page 97: Docking Board Installation

    5. Remove docking board from bezel. (Figure 3-36) Figure 3-36. Removing Docking Board Docking Board Installation 1. Align docking board with bezel guides (E). (Figure 3-37) Figure 3-37. Aligning Docking Board Bezel Guides 2. Install board on bezel. (Figure 3-36) 3.
  • Page 98 4. Install and connect docking board FFC (C), labeled MB, to mainboard connector (c). (Figure 3-34) 5. Install and connect docking board FFC (B) to docking board connector (b). (Figure 3-33) 6. Install battery. Size Quantity Screw Type M2.0x3.0 3-27 Machine Maintenance Procedures...

  • Page 99: Gps Antenna Removal

    GPS Antenna Removal Prerequisite: Battery Removal 1. Disconnect GPS antenna (A) from mainboard connector. (Figure 3-38) Figure 3-38. Disconnecting GPS Antenna 2. Remove GPS module. (Figure 3-39) Figure 3-39. Removing GPS Module 3-28 Machine Maintenance Procedures...

  • Page 100: Gps Antenna Installation

    GPS Antenna Installation 1. Install GPS module on bezel. (Figure 3-39) 2. Connect GPS antenna (A) to mainboard connector. (Figure 3-38) 3. Install battery. 3-29 Machine Maintenance Procedures...

  • Page 101: Mainboard Removal

    Mainboard Removal Prerequisite: 3G Module Removal 1. Disconnect the following cables: (Figure 3-40)  Front and rear microphone cables (A) from mainboard connectors (a)  Control board cable (B) from mainboard connector (b)  Main (black) WLAN cable (C) from mainboard connector (c) ...
  • Page 102 2. Remove screw (H) and screws (J) from bezel. (Figure 3-41) Figure 3-41. Removing Mainboard Screws 3. Lift and remove mainboard from bezel. (Figure 3-42) Figure 3-42. Removing Mainboard 3-31 Machine Maintenance Procedures...

  • Page 103: Mainboard Installation

    Mainboard Installation CAUTION: The touch screen lock button guides may be damaged when the mainboard screws are secured. Make sure to align the touch screen lock button switch with the lock button guides. 1. Set touch screen lock button (K) to unlock position. (Figure 3-43) unlocked locked Figure 3-43.
  • Page 104 3. Align with bezel guide pins (L). (Figure 3-45) Figure 3-45. Aligning Mainboard with Bezel Guide Pins 4. Align touch screen lock button switch (M) with lock button guides (N). (Figure 3-46) Figure 3-46. Install Mainboard to IO Ports 3-33 Machine Maintenance Procedures...
  • Page 105 5. Install and secure screw (H) and screws (J) to bezel. (Figure 3-41) 6. Connect the following cables: (Figure 3-40)  Front and rear microphone cables (A) to mainboard connectors (a)  Control board cable (B) to mainboard connector (b) ...

  • Page 106: Rear Ccd Removal

    Rear CCD Removal Prerequisite: Mainboard Removal 1. Place bottom of mainboard on a flat surface.(Figure 3-47) Figure 3-47. Mainboard Overview 2. Remove rear camera (A) from mainboard. 3. Remove rear camera holder from mainboard by pressing holder through the board. (Figure 3-48 through Figure 3-50) Figure 3-48.
  • Page 107 Figure 3-49. Removing Rear CCD Holder (2 of 3) Figure 3-50. Removing Rear CCD Holder (3 of 3) 3-36 Machine Maintenance Procedures...

  • Page 108: Rear Ccd Installation

    Rear CCD Installation 1. Align rear camera holder guide (B) with mainboard slot (C).(Figure 3-51) Figure 3-51. Align Rear CCD Holder Guide with Mainboard Slot 2. Install and secure rear camera holder on mainboard by pressing holder into the opening in mainboard.(Figure 3-49 through Figure...

  • Page 109: Front Ccd Removal

    Front CCD Removal Prerequisite: Mainboard Removal 1. Release bezel locking latches (A).(Figure 3-52) Figure 3-52. Release Bezel Locking Latches 2. Remove front camera from bezel.(Figure 3-53) Figure 3-53. Removing Front CCD Front CCD Installation 1. Install and secure front camera in bezel locking latches (A).(Figure 3-52) 2.

  • Page 110: Two-Piece Microphone Removal

    Two-Piece Microphone Removal Prerequisite: Mainboard Removal 1. Remove two-piece microphone (A) from bezel guides.(Figure 3-54) Figure 3-54. Removing Two-piece Microphone Two-Piece Microphone Installation 1. Install and secure microphone (B) in front microphone guide (closest to control board) facing down.(Figure 3-55) Figure 3-55.
  • Page 111 2. Install and secure microphone (C) in rear microphone guide (furthest away from control board) facing up.(Figure 3-56) Figure 3-56. Installing Two-piece Microphone to Rear Guide 3. Install mainboard. 3-40 Machine Maintenance Procedures...

  • Page 112: Speakers Removal

    Speakers Removal Prerequisite: Mainboard Removal 1. Remove screws (A, B) from bezel.(Figure 3-57) Figure 3-57. LCD Support Plate Overview with Speakers 2. Remove speakers (C) and speaker cable (D) from bezel. Speakers Installation 1. Install speakers (C) and speaker cable (D) on bezel. (Figure 3-57) 2.

  • Page 113: Usb Module Removal

    USB Module Removal Prerequisite: Speakers Removal 1. Disconnect module FFC (A) from module connector (a). (Figure 3-58) Figure 3-58. Disconnecting USB FFC 2. Remove module FFC. 3. Remove screws (B) from bezel. (Figure 3-59) Figure 3-59. Removing USB Module Screws 3-42 Machine Maintenance Procedures...

  • Page 114: Usb Module Installation

    4. Remove module (C). (Figure 3-60) Figure 3-60. Removing USB Module USB Module Installation 1. Align module with bezel guides (D). (Figure 3-61) Figure 3-61. Aligning USB Module to Bezel Guides 2. Install module (C) on bezel. (Figure 3-60) 3. Install and secure screws (B) to bezel. (Figure 3-59) 4.

  • Page 115: Lcd Support Plate Removal

    LCD Support Plate Removal Prerequisite: Speakers Removal NOTE: NOTE: Control board must be shipped with LCD panel for RMA. 1. Remove Mylar tape (A) from LCD support plate. (Figure 3-62) Figure 3-62. Removing Mylar Tape 2. Remove antenna cables from LCD support plate guides (B). (Figure 3-63) Figure 3-63.
  • Page 116 3. Remove screws (C) from bezel. (Figure 3-64) Figure 3-64. Removing LCD Support Plate Screws 4. Remove LCD support plate. (Figure 3-65) Figure 3-65. Removing LCD Support Plate 3-45 Machine Maintenance Procedures...
  • Page 117 5. Disconnect control board FFC (D) from board connector (d). (Figure 3-66) Figure 3-66. Disconnecting Control Board FFC 6. Remove adhesive tape (G) covering LVDS cable (H) and LCD panel connector (h). (Figure 3-67) Figure 3-67. Removing LVDS Adhesive Tape 7.

  • Page 118: Lcd Support Plate Installation

    LCD Support Plate Installation 1. Connect LVDS cable (F) to LCD panel connector (f). (Figure 3-67) 2. Install and secure adhesive tape (E) covering LVDS cable and LCD panel connector. 3. Connect and secure control board FFC (D) to board connector (d). (Figure 3-66) 4.

  • Page 119: Control Board Removal

    Control Board Removal Prerequisite: LCD Support Plate Removal NOTE: NOTE: Control board must be shipped with LCD panel for RMA. 1. Remove control board (A) from LCD support plate (B). (Figure 3-68 and Figure 3-69) Figure 3-68. Removing Control Board (1 of 2) Figure 3-69.

  • Page 120: Control Board Installation

    2. Disconnect and remove control board cable (C) from board connector (c). (Figure 3-70) Figure 3-70. Removing Control Board Cable Control Board Installation 1. Install and connect control board cable (C) to board connector (c). (Figure 3-70) 2. Align control board to LCD support plate guides (D). (Figure 3-71) Figure 3-71.
  • Page 121 3. Install and secure control board on LCD support plate. (Figure 3-72) Figure 3-72. Installing Control Board 4. Install LCD support plate. 3-50 Machine Maintenance Procedures...

  • Page 122: 3G Antenna Removal

    3G Antenna Removal Prerequisite: LCD Support Plate Removal 1. Remove main (A, black) and auxiliary (B, blue) antennas from bezel. (Figure 3-73) Figure 3-73. Removing 3G Antennas 3G Antenna Installation 1. Align main (black) antenna to bezel guide (C).(Figure 3-74) Figure 3-74.
  • Page 123 2. Align auxiliary (blue) antenna to bezel guide (D).(Figure 3-75) Figure 3-75. Aligning Auxiliary 3G Antenna 3. Install and secure 3G antennas on bezel. 4. Install LCD support plate. 3-52 Machine Maintenance Procedures...

  • Page 124: Wlan Antenna Removal

    WLAN Antenna Removal Prerequisite: LCD Support Plate Removal 1. Remove main (black) WLAN antenna (A) from bezel. (Figure 3-76) Figure 3-76. Removing WLAN Antenna WLAN Antenna Installation 1. Align main (black) WLAN antenna to bezel guide (B).(Figure 3-77) Figure 3-77. Aligning WLAN Antenna 2.
  • Page 125 3-54 Machine Maintenance Procedures...
  • Page 126 CHAPTER Troubleshooting...
  • Page 127 Introduction ......... 4-3 General Information .

  • Page 128: Introduction

    Troubleshooting Introduction This chapter contains information about troubleshooting common problems associated with the notebook. General Information The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only.

  • Page 129: Power On Issues

    Power On Issues If the system doesn’t power on, perform the following: Start Check AC cable / BATT Swap AC cable/ BATT only power on Swap M/B Figure 4-1. Power On Issues Troubleshooting...

  • Page 130: No Display Issues

    No Display Issues If the system doesn’t display, perform the following: Start Go to no power power on Trouble shoo ng step Check LCD cable swap LCD cable LCD panel Swap LCD panel Swap M/B Figure 4-2. No Display Issues Troubleshooting...

  • Page 131: Lcd Picture Failure

    LCD Picture Failure If the LCD picture fails, perform the following: Start Check LCD cable Swap LCD cable Check LCD panel Swap LCD panel Swap M/B Figure 4-3. LCD Picture Failure Troubleshooting...

  • Page 132: Touch Screen Failure

    Touch Screen Failure If the touch screen fails, perform the following: Start Check touch Swap touch screen cable screen cable Check touch Swap touch screen small/B screen small/B Check touch Swap touch screen panel screen panel Swap M/B Figure 4-4. Touch Screen Failure Troubleshooting...

  • Page 133: Internal Speaker Failure

    Internal Speaker Failure If the internal speakers fail, perform the following: Start Check SPK Swap SPK Swap M/B Figure 4-5. Internal Speaker Failure Troubleshooting...

  • Page 134: Internal Microphone Failure

    Internal Microphone Failure If the internal microphone fails, perform the following: Start Check the front MIC and the back MIC Swap the Check the Check the Swap the front MIC back MIC front MIC back MIC Swap M/B Swap M/B Figure 4-6.

  • Page 135: Usb Failure

    USB Failure If the USB fails, perform the following: Start Check the USB/B Swap the USB/B to M/B FFC to M/B FFC Check the USB/B Swap the USB/B Swap M/B Figure 4-7. USB Failure 4-10 Troubleshooting...

  • Page 136: Front Camera Failure

    Front Camera Failure If the front camera fails, perform the following: Start Check the Swap the front camera front camera Swap M/B Figure 4-8. Front Camera Failure 4-11 Troubleshooting...

  • Page 137: Back Camera Failure

    Back Camera Failure If the back camera fails, perform the following: Start Check the Swap the back camera back camera Swap M/B Figure 4-9. Back Camera Failure 4-12 Troubleshooting...

  • Page 138: P-Sensor Failure

    P-Sensor Failure If the P-sensor fails, perform the following: Start Check conduc ve Add conduc ve co on co on on the Lower Check related Mylar Add related Mylar on the MB Swap M/B Figure 4-10. P-Sensor Failure 4-13 Troubleshooting...

  • Page 139: 3G Function Failure

    3G Function Failure If the 3G function fails, perform the following: Start Check the Swap the 3G Main antenna 3G antenna Check the Swap the 3G card 3G card Swap M/B Figure 4-11. 3G Function Failure 4-14 Troubleshooting...

  • Page 140: Wireless Function Test Failure

    Wireless Function Test Failure If the wireless function fails, perform the following: Start Check the Swap the antenna W/L antenna Swap M/B Figure 4-12. Wireless Function Failure 4-15 Troubleshooting...

  • Page 141: Gps Function Test Failure (Wi-Fi Sku)

    GPS Function Test Failure (Wi-Fi SKU) If the GPS function test fails, perform the following: Start Check the Swap the antenna GPS antenna Swap M/B Figure 4-13. GPS Function Test Failure 4-16 Troubleshooting...

  • Page 142: Gps Function Test Failure (3G Sku)

    GPS Function Test Failure (3G SKU) If the GPS function test fails, perform the following: Start Check the 3G Swap the 3G Aux antenna Aux antenna Check the Swap the 3G card 3G card Swap M/B Figure 4-14. GPS Function Test Failure 4-17 Troubleshooting...

  • Page 143: Docking Station Test Failure

    Docking Station Test Failure If the docking station test fails, perform the following: Start Check the Docking/B Swap the Docking/B to M/B FFC to M/B FFC Check the Swap the Docking/B Docking/B Swap M/B Figure 4-15. Docking Station Test Failure 4-18 Troubleshooting...

  • Page 144: Other Functions Failure

    Other Functions Failure 1. Check component connection to mainboard. 2. To test for mainboard fault, swap mainboard. 4-19 Troubleshooting...
  • Page 145 4-20 Troubleshooting...
  • Page 146 CHAPTER Jumper and Connector Locations...

  • Page 147: Mainboard Top

    Mainboard Top ........5-3 Mainboard Bottom .

  • Page 148: Mainboard Top

    Jumper and Connector Locations Mainboard Top SW3 U135 LED3 VB1 JLINE1 JP67 JMIN2 JHDMI1 Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description Item Description LED3 Power / Battery LED Micro SD connector Vibrator JMIN2 3G connector SW2, SW3 Volume key Power button U135...

  • Page 149: Mainboard Bottom

    Mainboard Bottom PJP3 JP58 JMIC4 PJP2 JMIC3 ANT5 U146 JP14 ANT3 JLVDS3 JP12 U132 JP68 JP55 JP57 JP69 Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom Item Description Item Description U146 P-sensor JP55 Speaker connector Flash LED U132 E-compass ANT5 WIFI Antenna JP12 Docking connector...
  • Page 150 CHAPTER Field Replaceable Unit List...

  • Page 151: Exploded Diagrams

    Exploded Diagrams ........6-4 Main Assembly ........6-4 LCD Exploded Diagram .

  • Page 152: Fru List

    FRU List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Gateway TP-A60W/ TP-A60G. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: NOTE: When ordering FRU parts, check the most up-to-date information available on the regional web or channel.
  • Page 153 Exploded Diagrams Main Assembly Figure 6-1. Main Assembly W/3G Exploded Diagram FRU List...
  • Page 154 Table 6-1. Main Assembly W/3G Exploded Diagram Description LOWER CASE INCL. CAMERA GLASS FOR 3G 60.H6002.001 CAMERA GLASS FOR 5M CAMERA 60.H6002.002 CAMERA HOLDER FOR 5M CAMERA 42.H6002.001 CAMERA 5M 57.H6002.002 USB BOARD 55.H6002.002 USB BOARD FFC 50.H6002.003 BATTERY BT.00207.001 DC-IN CABLE 50.H6002.001 LCD SUPPORT PLATE FOR 3G...
  • Page 155 Figure 6-2. Main Assembly W/O 3G Exploded Diagram FRU List...

  • Page 156: Fru List

    Table 6-2. Main Assembly W/O 3G Exploded Diagram Description LOWER CASE INCL. CAMERA GLASS W/O 3G 60.H6002.001 CAMERA GLASS FOR 5M CAMERA 60.H6002.002 CAMERA HOLDER FOR 5M CAMERA 42.H6002.001 CAMERA 5M 57.H6002.002 USB BOARD 55.H6002.002 USB BOARD FFC 50.H6002.003 BATTERY BT.00207.001 DC-IN CABLE 50.H6002.001...

  • Page 157: Lcd Exploded Diagram

    LCD Exploded Diagram Figure 6-3. LCD Exploded Diagram Table 6-3. LCD Exploded Diagram Description BEZEL 60.H6002.004 LCD Panel w/control Board 6M.H6002.001 FRU List...
  • Page 158 FRU List Table 6-4. FRU List Category Description ADAPTER Adapter PHIHONG 18W 12V/1.5A Black AP.0180P.002 PSA18R-120P(AI)-R LF Adapter PHIHONG 18W 12V/1.5A 1.1x3.0x7.5 Black AP.0180P.003 PSA18R-120P(AI)-R, w/i 150cm cable LF Adapter PHIHONG 18W 12V/1.5A Black AP.0180P.002 PSA18R-120P(AI)-R LF BATTERY Battery SIMPLO BAT-1010 Polymer 2S1P LGC 2 Cell BT.00207.001 3260mAh Main COMMON BAT-1010 Battery SANYO BAT-1010 Polymer 2S1P SANYO 2 Cell...
  • Page 159 Table 6-4. FRU List (Continued) Category Description CABLE DC-IN CABLE 50.H6002.001 DOCKING BOARD FFC 50.H6002.002 USB BOARD FFC 50.H6002.003 TOUCH PANEL CABLE 50.H6002.004 EXTERNAL HDMI CABLE XZ.70200.117 EXTERNAL USB CABLE XZ.70200.115 AC CLIP 18W -EU 27.L0302.001 AC CLIP 18W -US 27.L0302.002 AC CLIP 18W -CN 27.L0302.003...
  • Page 160 Table 6-4. FRU List (Continued) Category Description ANTENNA GPS 50.H6002.008 ANTENNA GPS 50.H7F02.001 LVDS CABLE 50.H6002.009 CASE/COVER/BRACKET ASSEMBLY LOWER CASE INCL. CAMERA GLASS FOR 3G 60.H6002.001 LOWER CASE INCL. CAMERA GLASS FOR W/O 3G 60.H6002.003 LOWER CASE ASSY - MAYA, GW FOR 3G 60.H7S02.001 LOWER CASE ASSY - MAYA, GW FOR WIFI 60.H7F02.001...
  • Page 161 Table 6-4. FRU List (Continued) Category Description IC SanDisk Memory SDSDQ-2048 2GB Micro SD with IC.0200B.002 Jewel Box and SD Adapter IC SanDisk Memory SDSDQ-8192 8GB Micro SD with IC.0800B.002 Jewel Box and SD Adapter IC Kingston Memory SDC4/8GB 33 (with jewel box and IC.0800D.003 adaptor) Toshiba NAND IC Kingston Memory SDC/2GB 94 (with jewel box and...
  • Page 162 Table 6-4. FRU List (Continued) Category Description MAINBOARD Mainboard A501_16s Nvdia Tegra 250, MB.70500.041 W/3G&CPU&RAM Mainboard A501_32s Nvidia Tegra 250, MB.70500.042 W/3G&CPU&RAM Mainboard A500_16s Nvidia Tegra 250, W/O 3G MB.H6000.001 W/CPU&RAM Mainboard A500_32s Nvidia Tegra 250, W/O 3G MB.H6L00.001 W/CPU&RAM Mainboard A501_64s Nvidia Tegra 250, Rev 3.0, MB.70500.045 W/3G&CPU&RAM...
  • Page 163 Table 6-4. FRU List (Continued) Category Description CAMERA HOLDER SPONGE 47.H7F02.009 SPEAKER SPONGE 47.H7F02.010 POWER SW RUBBER 47.H7F02.011 6-14 FRU List...

  • Page 164: Screw List

    Screw List Table 6-5. Screw List Category Description SCREW SCREW 2.0D 3.0L K 4.6D ZK NL CR3 86.H6002.002 SCREW 2D 4.0L K 4.6D NI NL 86.H6002.001 SCREW M M 1.6D 5L K 2.8D 0.5T NI NL 86.H7F02.001 6-15 FRU List...
  • Page 165 6-16 FRU List...
  • Page 166 CHAPTER Model Definition and Configuration...
  • Page 167 TP-A60W ........
  • Page 168 Model Definition and Configuration TP-A60W Table 7-1. RO, NS & Description Model Country Description TP-A60 XE.H7FPN.002 TP-A60 Tablet None PA_GW_GEN1 AndroidCA-GW-Tab-1 US- Black WiFi only_16G N N TP-A60 XE.H7GPN.002 TP-A60 Tablet None PA_GW_GEN1 AndroidCA-GW-Tab-1 US- Black WiFi only_32G N N TP-A60 XE.H7FPN.003...
  • Page 169 Table 7-2. BOM Name, CPU & Memory 1 (Continued) Model Country BOM Name Memory1 TP-A60 XE.H7FPN.001 TP-A60_16b NV-TEGRA250 eMMC16GB TP-A60 XE.H7GPN.001 TP-A60_32b NV-TEGRA250 eMMC32GB Table 7-3. 3G &Communication Model Country Communication TP-A60 XE.H7FPN.002 WiFi TP-A60 XE.H7GPN.002 WiFi TP-A60 XE.H7FPN.003 WiFi TP-A60 XE.H7GPN.003 WiFi...
  • Page 170 CHAPTER Test Compatible Components...

  • Page 171: Android Os Environment Test

    Android OS Environment Test......8-4 TP-A60W/ TP-A60G ....... . . 8-4...
  • Page 172 Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Gateway TP-A60W/ TP-A60G. Compatibility Test Report released by the Acer Mobile System Testing Department.

  • Page 173: Android Os Environment Test

    Android OS Environment Test TP-A60W/ TP-A60G Table 8-1. TP-A60W/ TP-A60G Vendor Type Description Part No. 60027216 F5521gw-TAB Ericsson F5521gw-TAB LC.21300.074 ERICSSON Accessory 10001012 Micro USB cable Acer Micro USB cable Micro USB XZ.70200.115 COMPAL cable_Picasso/VanGogh Adapter 60014287 Adapter PHIHONG 18W 12V/1.5A Black AP.0180P.002...
  • Page 174 Table 8-1. TP-A60W/ TP-A60G (Continued) Vendor Type Description Part No. Front Camera 10001044 Camera Module Camera Module CHICONY 2M FF QM.02M06.001 CHICONY CBFA233 FPC Micro SOC2031 MIPI 60003316 H10.1WXGA w/TP LED LCD AUO 10.1'' WXGA Glare LK.10105.008 B101EW05 0A LF 300nit 25ms w/TP...
  • Page 175 Test Compatible Components...
  • Page 176 CHAPTER Online Support Information...
  • Page 177 Introduction ......... 9-3...

  • Page 178: Online Support Information

    Online Support Information Introduction This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 179 Online Support Information...

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