Alphanumeric Display - Toshiba Perception e&ex User Manual

PERCEPTION e
ex
&
2. Rings Supervisor
QUE# 0 01
ASS IST A GT503
3. Supervisor Answers
QUE # 00 1
S UPRVSR ASSI ST
4. Supervisor's Display
QUE # 00 1
AS SI ST AG T5 03
Z. Monitored Call
1. Agent's display
QUE # 00 1
M ON.B Y SUPRVSR
2. Supervisor's display
QUE # 00 1
M O NTR AGT503
While the Assistance call is ringing at the supervisor's station, the display
shows which agent is placing the Assistance call.
When the supervisor answers the Assistance call, the agent's diaplay
changes to reflect "SUPRVSR ASSIST".
When the supervisor answers the Assistance call, the "ASSIST AGT"
message will move to the right on the supervisor's display.
When a supervisor monitors an agent's ACD call, a message will appear
on the agent's display to inform the agent that this call is being
monitored. Then, the display will change back to elapsed time after five
seconds.
The supervisor's LCD displays which agent is being monitored for the
entire time that the supervisor is monitoring the call.

ALPHANUMERIC DISPLAY

The Alphanumeric Messaging feature on your LCD telephone enables
you to set a short text message (up to 16 characters) at your station to
ensure that you do not miss important calls. Any station may record a
message; however, only stations with an LCD are able to display
messages.
Your system has up to 10 preprogrammed messages (hand-written
below) that can be displayed at any LCD telephone calling your station.
You can add to or change any of these messages to leave a
DIGITAL TELEPHONE
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