Troubleshooting - Whirlpool FRONT-LOADING AUTOMATIC WASHER Use & Care Manual

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help – First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience If you experience
Error Code Appears in Display Error Code Appears in Display
Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle. Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle.
"Sd" (Excess suds) "Sd" (Excess suds)
Excessive suds in washer. Washer is Excessive suds in washer. Washer is
appears in display appears in display running a suds reduction routine. running a suds reduction routine.
F 8 F F 8 E 1 E 1 E
1
followed by followed by (water (water Check for proper water supply. Check for proper water supply.
supply error) appears in supply error) appears in
display display
F 9 F F 9 E 1 E 1 E
followed by followed by (drain (drain Check plumbing for correct drain Check plumbing for correct drain
pump system error) pump system error) hose installation. Drain hose extends hose installation. Drain hose extends
into standpipe farther than 4 into standpipe farther than 4
appears in display appears in display
(114 mm). (114 mm).
Not using HE detergent or using too Not using HE detergent or using too
much HE detergent. much HE detergent.
F 5 F F 5 E 2 E 2 E
followed by followed by (door (door Washer door not locking. Washer door not locking.
will not lock) appears in will not lock) appears in
display display
F 7 F 7 F F E 1 E E 1 1
followed by followed by (motor (motor Motor is having difficulty turning Motor is having difficulty turning
drive error) appears in drive error) appears in the drum. the drum.
display display
"rL" "rL"
(remove load) (remove load) Load detected in drum during Clean Load detected in drum during Clean
Washer with affresh Washer with affresh
appears in display appears in display
Washer making error Washer making error Door has not been opened and closed Door has not been opened and closed
beeps beeps for at least 3 cycles. for at least 3 cycles.
Washer beeps when Washer beeps when
Door not closed. Door not closed.
START is touched START is touched
F # F F E # E E F # E #
code other than code other than System error code. System error code.
as described above as described above
appears in display appears in display
"nt" (interrupted) "nt" (interrupted) The cycle was paused or cancelled. The cycle was paused or cancelled.
appears in display appears in display
Possible Causes Possible Causes
1 1 1
⁄ ⁄ " ⁄ ⁄ "
2 2
® ® cycle. cycle.
Solution Solution
Allow the washer to continue. Use only HE detergent. Allow the washer to continue. Use only HE detergent.
Always measure detergent, and base detergent quantity on Always measure detergent, and base detergent quantity on
load size. Follow detergent manufacturer's instructions. load size. Follow detergent manufacturer's instructions.
Both hoses must be attached and have water flowing to the Both hoses must be attached and have water flowing to the
inlet valve. inlet valve.
Both hot and cold water faucets must be on. Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged. Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose. Remove any kinks in the inlet hose.
Touch POWER once to clear the code. Then touch POWER Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service. again to restart washer. If code appears again, call for service.
Check drain hose for proper installation. Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked. Make sure the drain hose is not kinked, pinched, or blocked.
Remove any clogs from drain hose. Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub. Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. the floor.
Use only HE detergent. Always measure detergent and follow Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level. manufacturer's directions based on load size and soil level.
Touch POWER to cancel the cycle. Make sure the door is Touch POWER to cancel the cycle. Make sure the door is
closed completely and latching. Check for items in the washer closed completely and latching. Check for items in the washer
drum that may be keeping the door from closing completely. drum that may be keeping the door from closing completely.
Washer is tightly packed. Remove some items. See "Cycle Washer is tightly packed. Remove some items. See "Cycle
Guide" for load size recommendations. Make sure that all Guide" for load size recommendations. Make sure that all
shipping materials have been removed. See the Installation shipping materials have been removed. See the Installation
Instructions. Instructions.
Remove items from washer drum and restart Clean Washer Remove items from washer drum and restart Clean Washer
with affresh with affresh ® ® cycle. cycle.
This code may appear when the washer is first turned on. This code may appear when the washer is first turned on.
Open and close the door to clear the display. Open and close the door to clear the display.
Close the door completely. Close the door completely.
Touch POWER once to clear the code. Then touch POWER Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service. again to restart washer. If code appears again, call for service.
The washer can take 20 to 30 minutes to stop spinning and The washer can take 20 to 30 minutes to stop spinning and
drain and will display this error code during that time. Touch drain and will display this error code during that time. Touch
POWER once to clear the code. Then touch POWER again to POWER once to clear the code. Then touch POWER again to
restart washer. restart washer.
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