Frequently Asked Questions - Generac Power Systems Automatic Standby Generator Owner's Manual

FREQUENTLY ASKED QUESTIONS
This list of Frequently Asked Questions (FAQs) are the frequently asked questions
that pertain to ALL Home Standby models.
Some questions may not be applicable to the model(s) covered in this publication.
Please review the Safety Section of your product's Owners or Installation Manual before operating your Home
Standby Generator.
INSTALLATION
Q:
What are the installation clearance requirements for standby generators?
A: All standby generator clearance requirements are dictated by the National Fire Protection Association
(NFPA) code 37. See detailed instructions in your Manual for clearance requirements.
Q: How do I activate my home standby generator?
A:
Products with a digital control panel require an activation code before the unit can be operated in the auto-
matic mode. (The unit will only run in the manual mode if not activate). To get an activation code, register the
product on either generac.com or activategen.com. The confirmation page (last page of the registration) will
show the five-digit activation code at the top of the screen. For any questions or issues, calls can be trans-
ferred to our activation line (888) 922-8482.
Q: How do I size the correct gas line for my home standby generator installation?
A:
Generac is not able to size the gas line for you. However, Generac is able to give the fuel consumption and
required water column which will help the gas installers to provide the correct size needed for installation.
These are unique to each model. Consult your owner's manual for details. Because there are so many fac-
tors that can affect gas pressure, such as having the line that is not dedicated and the distance that the line
is run, your installation will require an on-site inspection and recommendation by a gas professional.
Q: How do I set the exercise time?
A:
For all units, 6 kW and 8 – 22 kW, the exercise time can be set from the control board on the "edit" screen.
Simply select the date and time using the up and down arrow keys. The generator time and exercise time
are in military time, so if you would like the generator to exercise at 1 PM, set the exercise time for 1300
hours. Exercise time options can be set for bi-weekly and monthly exercise.
Q: How do I calculate fuel consumption conversion?
A:
To size a gas line for a generator, most gas companies/ plumbers will need two pieces of information – water
column and BTUs. All water column/ fuel pressure and BTU information is available in your owner's manual.
TROUBLESHOOTING
Q: What is the best way to troubleshoot my home standby generator?
A:
We are limited as to the troubleshooting we are able to do without potentially damaging the product or void-
ing the warranty of the product (if applicable). Contact your dealer for service if issues persist.
Q:
How do I find an authorized service dealer?
A: Authorized service dealers can be located on our website at www.generac.com.
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