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OPERATING SYSTEM INFORMATION
•
Operating system. What operating system is being used? Are all current patches installed?
•
Device drivers. Are the appropriate drivers installed for the SCSI host bus adapter? Refer to
the installation instructions for your SCSI host bus adapter card.
BACKUP APPLICATION INFORMATION
•
Backup application name and version. What backup application is being used?
•
Compatibility. Does your application support the IBM VXA-2 tape drive? Refer to the
supported hardware devices list from the application provider.
•
Device driver. Is the appropriate driver installed for the tape drive? Refer to the installation
instructions for your backup application.
•
Backup application log files. Have the log files from your backup application ready to
send to Technical Support.
TAPE DRIVE DIAGNOSTIC INFORMATION
•
Write/Read test results. Use VXATool and run a Write/Read test and then capture the
diagnostic log from the tape drive and save it to a file. Have the diagnostic log file ready to
send to Technical Support. Refer to the readme file or on-line help available with the VXATool
for detailed instructions.
If the VXATool Write/Read test reports an error, clean the tape drive and run
the test again on a new tape.
•
Diagnostic log taken after an error. Use VXATool to capture the diagnostic log from the
tape drive immediately after your backup application reports an error.
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Troubleshooting
