IBM X3400 M2 Product Manual page 9

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For onsite labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician.
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systems: power input (watts), PDU sizing (amps), heat output (BTUs), airflow requirements through
chassis (CFM), VA rating, leakage current (mA), and peak inrush current (amps).
IBM ServerGuide (installed from CD) simplifies the process of installing and configuring System x and
xSeries servers. ServerGuide goes beyond mere hardware configuration by assisting with the automated
®
installation of the Microsoft Windows
system components, with minimal user intervention. (Drivers are also included for support of Novell
NetWare, Red Hat Linux and SUSE LINUX.) This focus on deployment helps you reduce both your total
cost of ownership and the complexity that administrators and technical personnel face.
IBM Systems Director Service and Support Manager (previously called IBM Electronic Service Agent
is an innovative "call home" feature that allows System x and BladeCenter servers to automatically report
hardware problems to IBM support, which can even dispatch onsite service
customers entitled to onsite support under the terms of their warranty or an IBM Maintenance Agreement.
Electronic Service Agent resides on a server and provides electronic support and problem management
capabilities through a highly secure electronic dialogue between your systems and IBM. It monitors
networked servers for hardware errors and it can perform hardware and software inventories and report
inventory changes to IBM. All information sent to IBM is stored in a highly secure database and used for
improved problem determination.
Additional services include hardware warranty upgrades and factory-installed Product Customization
Services (PCS), such as asset tagging, hardware integration, software imaging and operating systems
personalization.
IBM offers extensive technical support by phone and via the Web. Support options include links to
forums/newsgroups, problem submission, online shopping support, service offerings, device drivers for all
IBM product lines, software downloads and even upcoming technical seminar worldwide schedules and
registration. Also available are remote installation, configuration and usage support for System x and
xSeries hardware and software, as well as onsite custom services to provide the level of expertise you
require.
Advanced Systems Management Capabilities
The x3400 M2 has a high level of systems management capabilities that are well-suited to remote
locations as well as to stand-alone environments. Features include UEFI, IMM
Director Active Energy Manager, Automatic Server Restart, Wake on LAN
console redirect, Predictive Failure Analysis, IBM Systems Director and support for an optional Remote
Supervisor Adapter II SlimLine.
The Integrated Management Module (IMM) provides industry-standard Intelligent Platform
Management Interface (IPMI) 2.0-compliant systems management. It provides a number of important
system functions, including:
• Monitoring of system and battery voltage, system temperature, fans, power supplies, processor and
DIMM status
• Fan speed control
• Product ID and Family ID detection
• Highly secure remote power on/off
• System reset control
• NMI/SMI detection and generation
• System diagnostic LED control (power, HDD, activity, alerts, heartbeat)
• IPMI over LAN
• Serial Over LAN
• Proxy server support
• LAN messaging and alerting
• Text console redirection over LAN
• VLAN support
• Enhanced authentication and encryption algorithms (RMCP+, SHA-1, AES)
• Local update of BMC firmware
• Firmware firewall
• Support for IPMI v2.0 compliant management software (e.g., xCAT)
• Other mandatory and optional IPMI BMC functions
The IMM alerts IBM Systems Director to anomalous environmental factors, such as voltage and thermal
conditions—even if the server has failed.
The x3400 M2 also supports an optional IMM Virtual Media Key for additional systems management
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Server 2000 and 2003 operating systems, device drivers and other
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if necessary to those
Tool Center, IBM Systems
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support, PXE support, text
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