Troubleshooting - Western Digital TV Live User Manual

Troubleshooting

Problem
DISPLAY
The TV screen is blank and the media
player power LED remains off.
The TV screen is blank and the media
player power LED is blinking.
The TV screen is blank and the media
player power LED is on.
The TV screen is blinking and fuzzy.
The video display is cut off or appears
in a sidebar.
The slideshow pictures are distorted.
Solution
• Make sure the TV is turned on.
• Make sure that the power adapter and power outlet
are okay.
• Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the media player.
A system diagnostic failure occurred. Turn off your
media player, wait 10 minutes, then turn it on again. If
the same thing happens, contact the WD Technical
Support for assistance (see "WD
on page 2).
• Make sure the TV is turned on.
• Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the media player.
• Press the reset switch for one second to reset to
factory defaults (see "Reset to Factory Defaults" on
page 144). Press and hold 10 seconds to toggle
between NTSC and PAL. Use a fine-tipped stylus or
the unfolded end of a paperclip to press the reset
switch.
• Make sure that the interface cable is properly
attached to the correct terminal(s) on both the TV
and the media player.
• Make sure the media player power LED is on.
• If you are using a CRT TV, navigate to the Home |
Settings | System screen and:
-
Make sure that the Composite option is
selected as the video output.
-
Make sure the TV system setting matches the
system used in your region.
• If you are using an LCD TV, navigate to the Home |
Settings | System screen and:
-
Make sure that the HDMI option is selected as
the video output.
-
Make sure that the video resolution option is set
as Auto.
Navigate to the Home | Settings | Audio/Video screen
and make sure that aspect ratio is set as Normal.
Navigate to the Home | Settings | Photo screen and
select Keep as original or Fit to screen in the Photo
Scaling field.
WD TV Live/Live Plus HD Media Players
User Manual
®
Service and Support"
SYSTEM MAINTENANCE – 151