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Troubleshooting
Problem
DISPLAY
The TV screen is blank and the HD
media player power LED remains off.
The TV screen is blank and the HD
media player power LED is blinking.
The TV screen is blank and the HD
media player power LED is on.
The TV screen is blinking and fuzzy.
The video display is cut off or appears
in a sidebar.
The slideshow pictures are distorted.
FILES
File does not play.
Solution
•
Make sure the TV is turned on.
•
Make sure that the power adapter and power outlet
are okay.
•
Make sure that the interface cable is properly
attached to the correct terminals on both the TV
and the HD media player.
A system diagnostic failure occurred. Turn off your HD
media player, wait 10 minutes, then turn it on again. If
the same thing happens, contact the WD Technical
Support for assistance (see "WD Technical Support"
on page 2).
•
Make sure the TV is turned on.
•
Make sure that the interface cable is properly
attached to the correct terminals on both the TV
and the HD media player.
•
Press the reset button for 10 seconds.
•
Make sure that the interface cable is properly
attached to the correct terminal(s) on both the TV
and the HD media player.
•
Make sure the HD media player power LED is on.
•
If you are using a CRT TV, navigate to the Home |
Settings | System screen and:
-
Make sure that the Composite option is
selected as the video output.
-
Make sure the TV system setting matches the
system used in your region.
•
If you are using an LCD TV, navigate to the Home |
Settings | System screen and:
-
Make sure that the HDMI option is selected
as the video output.
-
Make sure that the video resolution option is
set as Auto.
Navigate to the Home | Settings | Audio/Video screen
and make sure that aspect ratio is set as Normal.
Navigate to the Home | Settings | Photo screen and
select Keep as original or Fit to screen in the Photo
Scaling field.
•
Verify compatibility. Refer to "Supported formats"
on page 67.
•
Run ArcSoft MediaConverter and convert the file.
WD TV HD Media Player
User Manual
SYSTEM MAINTENANCE – 63
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