Troubleshooting - Western Digital WDBAAL0000NBK - TV Mini - Digital AV Player User Manual

Troubleshooting

Problem
DISPLAY
The TV screen is blank and the media
player power LED remains off.
The TV screen is blank and the media
player power LED is blinking.
The TV screen is blank and the media
player power LED is on.
The TV screen is blinking and fuzzy.
The video display is cut off or appears
in a sidebar.
FILES
File does not play.
The list of files is blank.
AUDIO
There is no sound.
Solution
• Make sure the TV is turned on.
• Make sure that the power adapter and power outlet
are okay.
• Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the media player.
A system diagnostic failure occurred. Turn off your media
player, wait 10 minutes, then turn it on again. If the same
thing happens, contact the WD Technical Support for
assistance (see WD Service and Support on the second
page of this user manual).
• Make sure the TV is turned on.
• Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the media player.
• Make sure that the resolution setting is correct.
• Press and hold the reset button for 10 seconds to
switch between PAL and NTSC modes.
• Make sure that the interface cable is properly
attached to the correct terminal(s) on both the TV and
the media player.
• Make sure the media player power LED is on.
• If you are using a CRT TV, navigate to the Home |
Settings | TV System screen and:
-
Make sure that the Composite option is
selected as the video output.
-
Make sure the TV system setting matches the
system used in your region.
Navigate to the Home | Settings | Display Mode screen
and make sure that aspect ratio is set as 4:3 or 16:9,
whichever is appropriate for your TV.
• Verify compatibility. Refer to "Media File Formats -
Video" on page 54.
• Make sure that you in the file folder containing the
type of files you are looking for.
• Make sure the volume on the entertainment unit is not
muted.
• The audio codec might not be supported.
WD TV Mini Media Player
User Manual
SYSTEM MAINTENANCE – 50