HTC Prodigy Service Manual page 77

8－A．No Sound from Speaker or Distorted sound
(1) Check "Sound & Notifications" Settings in the unit for Sound Enabling.
(2) Make sure it's not MUTED.
(3) Dismantle and Check whether the Speaker is properly installed (Orientation)
(4) Make sure the connection point between MB and Speaker is free from contamination or dust.
(5) Replace Speaker if necessary.
(6) Replace Main Board if necessary.
(7) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
(8) Replace Camera if camera function was defect at the same time.
9－A．No Recorded Sound or Distorted sound
(1) Check "Sound & Notifications" Settings in the unit for Sound Enabling.
(2) Make sure it's not MUTED.
(3) Dismantle and Check whether the Microphone is properly installed (check or missing rubber)
(4) Replace Microphone if necessary.
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
(7) Replace Camera if camera function was defect at the same time.
10－A．Housing Cosmetic damage
(1) Unless it is for Refurbishment, all housing replacement due to cosmetic damage shall be
subject to be charged.
Backup battery malfunction
10－B．
(1) Check backup battery status in unit
(2) Charge the unit until backup battery to 100%
(3) Remove main battery for 30 second
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© 2001, HTC Corporation. All rights reserved. TOTAL 84 CONT.ON. 78 PAGE NO. 77