Canon PowerShot 5D550 Digital Elph User Manual page 331

90
I
Troubleshooting
Add New Hardware Wizard or New Hardware Found (Windows 2000)
Wizard displays when the camera is connected to the computer with an
interface cable.
Click [Cancel] to close the window. Temporarily disconnect the camera from the
computer. Next read
Start
by
Checking This
on the previous page and resolve
the problem.
Images won't download into a TWAIN-compliant program (Camera and
computer connected via interface cable (Windows 2000, Windows 98 SE».
Click the [Finish] button in the Camera Control Window to close
it.
Cannot download images or shoot remotely. (For cameras connected to
the computer via an interface cable: only cameras supporting Hi-Speed
USB 2.0).
The problem may be resolved by lowering the transmission speed for data by
following the procedures below.
Solution:
Hold the
MENU
button on the camera down and press the
~iN'
(Print/Share)
button and
FUNC.lSET
button simultaneously. In the displayed screen, select [8]
and press the
FUNC./SET
button.
Camera not detected, Events dialog won't display or images
will
not
download to the computer (when camera is connected to the computer
via an interface cable).
Cause 1:
There is a problem with one of the items in the Start
by
Checking This
section (p. 89).
Solution:
Resolve the problem.
Cause 2:
The USB driver is not installed (Windows only).
Solution:
Install it with the procedures in
Installing the Software and USB Driver
(p. 10).
Cause 3:
The USB driver is not correctly installed (Windows .only).
Solution:
Uninstall the driver (p. 85) before reinstalling it with the procedures in
Installing
the Software and USB Driver
(p. 11).