Trouble Shooting Guide - Trane ELECTRONIC MORTISE LOCK Owner's Manual

Electronic mortise lock
Table of Contents

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2. trouble shooting guide

Sl.
Problem/
No.
Symptom
Unable to unlock with
1
registered user key
fob (black)

Unregistered user key
fob (black) shown/
Unauthorized Access

Continuous beeps
4
Continuous beeps
Continuous beeps

and/or blink

Continuous blinks
Lock functions with
8
no audio indications.
* Press two times in less than two seconds.
Beeps only when audio is enabled.
1
Registered trademark of Duracell, P&G Inc.
#
Indication
One long beep
outside activation
OUT
button blinks one time
in red colour (time out
indication).
Five beeps
and
outside activation
OUT
button blinks five times
in red colour.
Two beeps
and
outside activation
OUT
button blinks two times
in red colour.
Three beeps
outside activation
OUT
button blinks three
times in green colour.
Two beeps
and
outside activation
OUT
button blinks two times
in red colour.
Continuous dual
tone.
Beeps
every second.
Beeps
every second
and
inside
IN
activation button blinks
intermittently in red
colour.
Inside activation
IN
button blinks
continuously in red
colour.
No beep
.
Cause
1.
Key fob is not shown
and
on
area and/or is
out of range ( cms).
.
Key fob shown
after ten seconds
of pressing outside
activation button.
Battery low.
Lock is in night latch
mode.
and
Lock is in passage mode
User key fob (black) is
unregistered.
Lock is tampered.
Door open indication
alarm is on.
Lock malfunction.
Electronics error.
Audio disabled.
Remedy
1.
Show registered user
key fob (black) on
area not more than 
cms away.
.
Show key fob in less
than ten seconds.
Replace with new
batteries
(Refer section 1.7)
Use mechanical key.
ON/OFF passage mode
as required.
Register user key fob
(black) (Refer section
1..1)
Call customer care
helpline
(alarm can be stopped
by removing batteries).
Close door.
Call customer care
helpline.
Call customer care
helpline.
Enable audio
(Refer section 1..)
4000994
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