Kodak EasyShare M820 User Manual page 23

Solving frame problems
For step-by-step product support, visit www.kodak.com/go/digitalframesupport and
select Interactive Troubleshooting & Repairs.
If... Try one or more of the following
Frame does not
• Make sure the power cable that was included with your frame is
turn on.
connected securely (see page 4).
•
Make sure the power switch on the frame is On.
Nothing happens when
•
Insert a certifie'd CF/SD/MMC/MS/xD card with images into the
a memory card, camera,
designated card slot, then push to seat it (see page 6).
computer, or USB
NOTE:
Do not insert a micro or mini memory card without an adapter
device is connected.
•
Make sure the USB cable that was included with your camera or
USB device is connected securely (see page 6).
•
Make sure the file format of your pictures/videos is supported
(see page 14).
NOTE:
A large picture/video file may take time to appear.
Touch border doesn't
•
Make sure the power switch on the frame is On.
work.
•
Use your finger to touch along the raised guide at the bottom and
right border (see page 7). LED lights indicate touch points.
Music doesn't play.
•
If your frame has songs you purchased, they may be protected files.
Convert the files to standard (unprotected) AAC or MP3 formats.
22 wwwkodak.com/go/easysharecenter