Call Manager - Polycom SoundPoint IP 650 User Manual

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Call Manager

Call Manager is another feature/tab within the ITS CommPortal that monitors your
incoming calls and handles them according to your parameters. Call Manager lets you
decide who, how and when callers can reach you. It is a powerful "rules based" call
routing and forwarding function which is available in two different levels.
(Your company will have subscribed to one of these two Call Manager levels)
Easy Call Manager (Basic)
Easy Call Manager within the web-based ITS CommPortal allows you to :
1. Forward calls to another phone number.
2. Control incoming calls by sending to them to voicemail or forwarding them to
another phone number when you don't answer.
The Easy Call Manager only allows you one set of parameters at a time for
managing your calls.
Premium Call Manager (includes the Incoming Call Manager)
Premium Call Manager within the web-based ITS CommPortal has all the tools of the
Easy Call manager plus the "Incoming Call Manager", an advanced set of scheduling
features.
With Premium Call Manager you can:
1. Forward calls to various different phone numbers with Weekly Schedule Tab.
2. Define special Sets of Rules for your incoming calls
3. Use different Sets of Rules depending on the time of day.
4. Set up Special Days where you define your incoming call routing on days you
don't follow you normal Weekly Schedule.
The Premium Call Manager allows for a great amount of flexibility and options for
handling your incoming calls and routing them according to your daily or weekly
schedule and who is calling.
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