Before Calling For Service - Thermador Professional Pro Harmony PRG304GH Use And Care Manual

Before Calling For Service

Before calling for service, check the following to avoid
unnecessary service charges.
Be sure to check these items first:
• Is there a power outage in the area?
• Is the household fuse blown or the circuit breaker
tripped?
• Is the range disconnected from the electrical supply?
If the burners do not ignite:
• Are the burner caps properly aligned and seated in the
burner bases?
• Are the burner ports clogged?
• Is a fuse blown or is the circuit breaker tripped?
• Is the manual shut-off valve closed, preventing the flow
of gas?
Data Rating Label
The data rating plate shows the model and serial number of
your range. It is located on the frame, behind the oven door
(Figure 34).
The electric wiring diagrams and schematics are attached
behind the toe kick, and should not be removed except by a
service technician, then replaced after service (Figure 34).
Data labels visible
after the door
is open.
Data labels & wiring
diagrams placed
behind toe
kick panel.
English 36
Figure 34: Rating Label Location
CAUTION:
Before removing the toe kick panel, disconnect the
range from the electrical power supply. Reinstall the toe
kick panel before reconnecting the range to the power
supply and operating the range.
Service Information
For handy reference, copy the information below from the
data rating plate located on the frame, behind the oven
door. Keep your invoice for Warranty validation.
Model Number __________________________________
Serial Number ___________________________________
Date of Purchase ________________________________
Dealer's Name __________________________________
Dealer's Phone Number ___________________________
Service Center's Name ____________________________
Service Center's Phone Number ____________________
Also, enter this information on the Product Registration
Form included with this product, then mail it to the indicated
address.
Register your BSH product to ensure timely service and
access to your product related information. You may
register your product through one of the following ways:
1. Mail in the completed THERMADOR
Registration card.
2. Register your product online at www.thermador.com.
3. Call us at THERMADOR customer service at
1-800-735-4328.
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Product